Traveling with twin 10 yr olds, it was important for us to find a decent space, clean, close to the beach and that serves breakfast. They advertise waffles, and healthy options. When we checked in, I ... more
Traveling with twin 10 yr olds, it was important for us to find a decent space, clean, close to the beach and that serves breakfast. They advertise waffles, and healthy options. When we checked in, I asked about breakfast. The man at the counter said “Grab and go breakfast is at 7:30.” I walk to the office and the door is locked. There is a lady at the counter who sees us, a few moments later she unlocks the door and walks away. We let ourselves in and there are 5 paper bags sitting on the counter. There is a waffle maker but it’s blocked by a board. There is a juice machine but no juice. The lady doesn’t offer an explanation. I grab 4 bags and leave. In the bags are a nitro grain bar, fruit cup, danish and a bottle of water. This is not what I consider breakfast. They should be sharing this when you make a reservation and stop advertising “breakfast.” less
mitesh p, General Manager at Best Western Tradewinds, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 805-772-7376.
Best Western Tradewinds