Way to pricey for this motel
No pool, no hot tub, limited parking, very plain Jane rooms, and $277 per night. On top of that the city charges $25 per night as room tax. If you need a short, thinly padded roll away bed that will... more
No pool, no hot tub, limited parking, very plain Jane rooms, and $277 per night. On top of that the city charges $25 per night as room tax. If you need a short, thinly padded roll away bed that will be another $30 per night even though the manager had quoted $30 total for our two night stay. There was only three of us in the room and the total bill was nearly $680. I know, you ask why I didn't know this up front? Well, when making the reservation I asked for the total for two nights and the manager quoted the total for one night. We stayed on a Saturday and Sunday night. I only gave three stars because the room was very clean, everything worked, and the property is very close to the waterfront. less
Mitesh Panchal, Owner at Best Western Tradewinds, responded to this review
Dear Jeffery Wright,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at . 805-772-7376
Best Western Tradewinds