second stay was a curse
09/04/2017 theworldtosee, San Diego
We had stayed here once before and were very happy with the staff, general location, and cleanliness. Our second stay was quite different. The spa was broken. We had people in the room next door have ... more
We had stayed here once before and were very happy with the staff, general location, and cleanliness. Our second stay was quite different. The spa was broken. We had people in the room next door have loud visitors come and go every 15 minutes until 3:00 in the morning.I don't want to assume anything but when people come and only stay 5-10 minutes and leave it is a little suspect. The smell of the room and outside air was almost unbearable. I know it is farm country, but we couldn't hardly breath. We were suppose to stay 2 nights but just left without any refund after the first night.The $100 + dollars was not worth it. With the demeanor of all of the visitors in room next door was a little scary and we were afraid to even go to the car alone. I am not sure we will be back. But I will say the first stay was better. The spa was at least working, and they do have a very good breakfast and dining area. Also the staff is super friendly. less
Tony C, General Manager at BEST WESTERN Town & Country Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations and for any inconvenience you suffered while staying at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.