Very Friendly and Accomodating Staff
08/01/2017 gingerhwrd, Casper, Wyoming
This is a way a motel should be run! A rarity these days. Anyway the staff can help you they will. We were on our way home to Casper after purchasing a 35 foot travel trailer in Colorado. The roads be... more
This is a way a motel should be run! A rarity these days. Anyway the staff can help you they will. We were on our way home to Casper after purchasing a 35 foot travel trailer in Colorado. The roads became nasty so decided to stay at the Torchlite. I had looked on the internet before leaving home for motels, in case we had to stop along the way. We like Best Westerns so I saw The Torchlite in Wheatland and they had RV parking. When we arrived the maintenance man was plowing the parking lot. He plowed a spot specifically for us in the RV parking area and then later even asked us if he could help us with our luggage. It was below zero outside and the maintenance man loaned us a long extension cord to hook up our pickup's block heater to the parking lot's front porch lamp. He also plowed a trail to the restaurant next door for us. Incredible customer service! Suzanne, the owner and manager, is the ultimate hostess. Gave us a welcoming fruit basket upon our arrival. She is the second generation to own this motel. She said she is keeping up with her father's traditions of customer service. She is doing a wonderful job. As with any 40 year old property the room was a trifle outdated but was very clean and comfortable. AND it was warm when we stepped into it! I have done housekeeping in many motels over the years so I look for certain things. This motel is CLEAN! The breakfast was good. Many extras like the little omelets with cheese. My husband and I would definitely stay there again and we would absolutely recommend it. less
SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
It was a pleasure speaking with you, and having breakfast! I hope you come back and see us soon! Your new RV was beautiful and you are always welcome here. We are renovating our rooms, and would like for you to experience modern rooms and experiences in our grand old lady. Thank you for all the kind things you had to say about our staff. Everyone here works very hard, and makes customer service their top priority.