Best Western Torchlite

The entire Front Desk Staff went out of their way to make every aspect of my stay pleasant. From the welcome basket when I first arrived, signing me up for Best Western points, to checkout. Everyone was polite, professional, and willing to help resolve any issues or concerns. I would like to point out that the Hotel was extremely busy due to the Outage at the Power Plant. had the pleasure of meeting and speaking with the General Manager, Suzanne Cozad, CHA. I would like to compliment Ms. Cozad on recruiting, and retaining her employees. A special thank you Gloria, a 20 plus year member of the Hospitality Team, Gloria went above and beyond to make everyone's stay as pleasant as possible. less

Staying at the Torchlite is almost as Welcoming as being home, the staff is always helpful and friendly. Everyone treats you like family, even if you only stay for a short time. All together a very pleasant experience. less

My wife and I were doing leisure travel and on the way home we decided to drive until we found a place to stop. It was by chance we stayed at the Wheatland, WY Best Western, but the service and staff made it a very enjoyable visit. They care and they show it in everything they do, this is a little gem that you shouldn't miss. The price is only surpassed by the staff. less

Trip Advisor reviews tell a story of a good place to stay and I also agree. Breakfast was good. If you closely there are tons of options for everyone. The room was nice and tons of channels on their tv. Excellent mexican restaurant next door. less

This is a way a motel should be run! A rarity these days. Anyway the staff can help you they will. We were on our way home to Casper after purchasing a 35 foot travel trailer in Colorado. The roads became nasty so decided to stay at the Torchlite. I had looked on the internet before leaving home for motels, in case we had to stop along the way. We like Best Westerns so I saw The Torchlite in Wheatland and they had RV parking. When we arrived the maintenance man was plowing the parking lot. He plowed a spot specifically for us in the RV parking area and then later even asked us if he could help us with our luggage. It was below zero outside and the maintenance man loaned us a long extension cord to hook up our pickup's block heater to the parking lot's front porch lamp. He also plowed a trail to the restaurant next door for us. Incredible customer service! Suzanne, the owner and manager, is the ultimate hostess. Gave us a welcoming fruit basket upon our arrival. She is the second generation to own this motel. She said she is keeping up with her father's traditions of customer service. She is doing a wonderful job. As with any 40 year old property the room was a trifle outdated but was very clean and comfortable. AND it was warm when we stepped into it! I have done housekeeping in many motels over the years so I look for certain things. This motel is CLEAN! The breakfast was good. Many extras like the little omelets with cheese. My husband and I would definitely stay there again and we would absolutely recommend it. less