Best Western Torchlite

John at the front desk was very friendly, helpful and accommodating. Because of Covid quarantine at our grandkids school in Rapid City, they were unable to visit us at Thanksgiving and Christmas at our home in Denver. My husband and I booked a room at the Torchlite in Wheatland which is about half way for us and my son's family to have lunch and exchange Christmas gifts. John allowed us to check in early so we could do this. After our room was cleaned and ready, Gloria our housekeeper, came to our car to let us know it was ready. She again asked us later if our room was OK. The next morning when we went to the front desk to pick up our breakfast, John asked how our Christmas went with our son's family. We were also greeted with a gift basket upon check-in. At other hotels we stayed at during the pandemic, we were given wrapped muffins and yogurt. Torchlite had their full hot menu which they prepared and we picked up in the lobby. Great experience! We will definitely stay here again! less

Nothing but the best, nothing else to say... Every time we have the opportunity to stay at the Torchlite we do. They have exceptionally friendly and accommodating staff, comfortable rooms and a breakfast that is hard to beat. less

This is a $35/ night hotel in quality. I stay at least 100 nights at hotels a year. Motel doors are outside. Lobby smelled like cigarettes. Ant baits in bathrooms by toilet. Floor was sunken throughout. less

We brought veterans to hunt with a local outfitter who reserved a room for myself and another veteran. When we came in after 1000 pm, the night clerk couldnt find the reservation. He kept saying that this happens all the time. As we were trying to figure out what happened, he became increasingly more agitated and rude not only to us but the outfitter who came down to figure it out. The room was booked through expedia but later the next day they found out that somehow the room had been booked for the 13th of Dec thougj I clearly saw the reservation from the outfitter. Heres my problem. That man was the rudest, most arrogant man I have ever met in my life that was in the role if customer service. He even called the day rep in front of us and made incinuating comments that seemed as if this was our fault. The guide from the outfitters even asked him if he was throwing attitude in our direction. The hotel clerk made comments that he didnt have time for this, and he had to much work to do. There were 3 cars in the parking lot! The outfitter used to place their clients there but they are no longer doing business there. Im the State Director for a nonprofit veterans organization with thousands of members and I will no longer bring my veterans there. This guy shouldnt be in customer service at all. Im plan on spreading the word all over social media if Vest Western choses to ignore my complaint. less

Not many hotels in the area but had to make a reservation due to a meeting with a client. Called to cancel right after making it because the terrible weather caused my meeting to be cancelled. Mind you I called before 9am to cancel... they still charged for the room. less