23/10/2018 absell, Sioux Falls, South Dakota
We returned to our room one evening and the heat had stopped working. This was at about 1:00am. I this seems to happen a lot as they did not seem surprised when we called the front desk. The said ... more
We returned to our room one evening and the heat had stopped working. This was at about 1:00am. I this seems to happen a lot as they did not seem surprised when we called the front desk. The said that we would have to change rooms and the new room was going to be a downgrade. This wasn’t what I wanted to do at 1am, so I said no and we would stay in the room for the night and see if they could fix it in the morning. It got pretty chilly in the room, but I really did not want to have to pack up and move. We were finally contacted around noon the next day to be informed that they weren’t going to be able to fix the heater that day and that we would have to move. I really hate having to pack up and move, but whatever, asked if it was at least the same sort of room and they weren’t even sure about that at first. Checked out today, and I guess our inconvenience wasn’t even worth $20. The only discount we received was $17, really? I am definitely not impressed. I had stayed here before and did not have any issues, but I am not happy at all with having to move, the hotel didn’t even care if they downgraded us, and all we received for a discount was $17. Cheap hotel, which you can tell by the flooring and chipped paint. less
Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
I am sorry you were not satisfied.