RENOVATING GOING ON
I stayed at the Best Western Tomah Jan. 30 & 31, leaving on Feb 1st. When I checked in, the lady at the desk appeared to be less than happy with her job. Not very friendly or welcoming. Once my roo... more
I stayed at the Best Western Tomah Jan. 30 & 31, leaving on Feb 1st. When I checked in, the lady at the desk appeared to be less than happy with her job. Not very friendly or welcoming. Once my room was assigned I walked down the hall to find it. I first noticed the plastic on the floor and then the strong smell of paint. Guess where my room was? Right across the rooms being renovated...down to the cement floors and new drywall. They were hammering, painting and sanding when I arrived around 3:30-4 pm. I finally went to the front desk at 645pm when they were still working to ask when they were going to be done working and let the lady know the paint fumes were quite strong. I was told "they should be done now. I'll go talk to them." It was almost 9 pm when the working crew left. And they arrived bright and early at 7 am the next morning. Not once I offered a different room, an apology for the inconvenience or an acknowledgment that the paint fumes were bothering me. The hotel was not busy, so I'm not sure why I was 1) placed in a room right across from the renovations going on, and 2) never offered to be moved to a new room.
Nowhere on the website did it indicate there was any kind of renovations going on when I made the reservation. If it had, I would have made a request to as far away from the construction area or I would have gone to a different hotel.
On the positive side, the room I had was clean and housekeeping staff accommodated my request for an extra conditioner. Overall, I was not very satisfied with my stay. less
Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 608-372-3211.