Tom's Business Trip to Phoenix Arizona
21/09/2019 tomlogan001, St. Catharines, Canada
My overall stay was very good. I found the location to be excellent. The room was very clean and the staff was very friendly, respectful, and courteous. The pool area was beautiful, clean, and appe... more
My overall stay was very good. I found the location to be excellent. The room was very clean and the staff was very friendly, respectful, and courteous. The pool area was beautiful, clean, and appeared to be in excellent condition. Unfortunately, the, so called, high speed internet was not high speed or even available for most of my 5 day stay. I highly depend on the internet when I travel for business. In most instances, it is the only communication vehicle I have with key personnel at my Corporate Office in Toronto. When I arrived on the Monday, WiFi performance was very weak and did not improve over the first 2 days of my stay. Wednesday the WiFi went down and did not come available until Thursday. I needed to approach the front desk staff to inform them that the WiFi still wasn't available and the person apologized profusely and worked with me to get me attached to the BWSTAFF WiFi. less
BestWesternTolleson, General Manager at Best Western Tolleson Hotel, responded to this review
Thank you for the great review. We know how important WiFi is and apologize for the inconvenience while you were here. We worked diligently and have corrected the issue. We hope you will give us another opportunity to provide you with an exceptional stay in the future.