Best Western Toledo South Maumee

Hotel was easy to find. Front seat staff very friendly and helpful. Pool was full of kids so didn’t use it fell asleep before it was adult only time. Room was good comfy bed walk in shower was a plus sink in the room was outside the toilet and shower the area was very nice a vessel sink was a nice touch. Room had a microwave and a refrigerator.... Breakfast was good eggs and sausage and a waffle maker and cereals and fruit and pastries so it was good. Not fancy but very good less

Front desk person Eric was phenomenal. When the shift changed add a new person Crystal she was really rude and disrespectful to my daughters and myself. Other than that it was a great experience the lady in the breakfast area was phenomenal also her name is Dee. less

My family and I decided to have a little stay away from home. Unfortunately we had a family emergency and weren’t able to stay the night. We went to get our deposit back and the man at the front desk couldn’t find it and told is the general manager picks and chooses who to take deposits from and so he couldn’t say for sure if we paid one. He continued to get loud and even cussed at us telling us to call the f’ing police. I know it seems crazy but I have him on recording. I did end up having to call the police but due to Our emergency I wasn’t able to wait for them to come. I’m so mad I loved this hotel but I will never go back! And I’ve already told so many people not to go there. It’s a shame such a great hotel is getting ran by such trashy people. The general manager even refused to give me corporates number less

Although the bed area and lobby are nice, the bathroom was filthy with actual pubic hairs on the floor. When I pointed this out to the staff the next day and asked for the floor to be cleaned while we were out, I was disgusted to find that evening that not only was the floor not cleaned, but housekeeping had not come at all. Add to the a backed up toilet and lukewarm shower water, and an unsympathetic and grumpy clerk upon check out and you can be sure we will not be coming back. less

Worst costumer service I have received Karry the general manager was rude snobby and unprofessional . When speaking about the refund of my room when I was clearly told I could revive one through the second party I order through . less