Best Western Toledo South Maumee

I am picky about hotel rooms and have stayed in an awful one for the same price. This room was VERY CLEAN, modern and accommodating. Only thing missing was bottled water for the coffee maker. However, they had coffee and hot water and tea at the front desk which is more than than 5 star hotels these days. less

Very pleased maitance of hotel amazing..very nicely maitained must have a amazing maintenance team.. Staff was aight they need uniforms and name tags but overall great stay deff go back .. Nice rooms.. less

It was a nightmare , first morning at 8 am the door open lights come on woke us up, and shut the door, called the front desk no answer, wend down they tell me it was a mistake, and with no apologies , like nothing happened , we let go. Bathtub plugged up,took them tow hours to fix it, T.V did not work, again around 6:30 pm again some body open the door and barge in, my wife just getting out the shower ,we were terrified, go to the front desk , same thing they made a mistake and gave our room to another customer , Again like nothing happened with no apologies,Exercise room nothing work there , They should close that place less

I live in Wisconsin and was still here when I got a phone call from the hotel at 10am if I was still coming. I said yea that I would be there in 8 hours. She said OK and hung up. Mind u, I made this reservation in April and paid for the room then. Well 8 hrs later we get to the hotel, and I check in and they said my credit card declined. I said that isn't right because when I booked the room it said it was paid for. They ran it again and it declined. So. What irritates me about this is that when they called me at 10am before I even left to go there they ran my card and knew it declined yet never called me to let me know this information. Which to me should be an automatic call to the guest. Now being in my shoes I didn't bring another credit card to pay for the room because I was under the assumption it was paid for already and only had brought enough money for the gas I would use to get back home to Wisconsin. Luckily my sister that was with helped me out. But it should have been brought to my attention when they called me earlier in the morning. If my sister wouldn't have been there, I would have had to sleep in me car the whole weekend. Second complaint, we read a review that someone posted a few days before our stay that had said about bed bugs and the manager refused to believe it and wouldn't refund or anything to help them. Since we had no where else to stay we decided that we would give it a try and tear a part our room when we got there and if we found anything we would deal with it at that time. Well we did that and didn't see anything, yet I wasn't exactly sure of what to look for. So we thought we were in the clear . WRONG!! I WOKE UP TO A BED BUG UNDER MY PILLOW!! I brought it to the attention of the manager and showed her pictures I had taken. She refused to believe it was a bed bug and said she had taken many classes on this and that it was definitely not a bed bug. She was absolutely no help at all!!At that moment we said we will never be staying there again even though that had been our hotel of choice for the past few years. less

Our whole family stayed at this hotel for a family reunion. We all had a wonderful time at the hotel. The staff were helpful, the kids loved the pool, and the breakfast attendend made sure I had hot water for my tea every morning. less