Best Western Toledo South Maumee

This place is a filthy mess. The hallway stinks. It looks like the last time the floor was vacuumed was about two years ago. Upon arrival the front desk clerk was on the phone and it was definitely a personal phone call and she did not bother to end the call and left me standing there. When she finally did get around to assisting me she was completely rude and unhelpful. The parking lot looks like a bombed out Third World country. I am here for a conference and I am appalled that this is where they wanted us to stay. I am a frequent traveler and I cannot believe best western allows your name to be slapped on to this filthy dirty building. less

Least desirable of any Best Western I have stayed in. Odor in hallway, Breakfast less than desirable, and lack of common supplies in room. There was no shampoo or floor towel supplied and the shower head supplied no pressure. less

DO NOT STAY HERE!!! The only reason I stayed here was that my new company has a special rate with this place (I can’t bring myself to call it a hotel). Trying to check in last week I had to wait 20 minutes while the only employee was chatting on the phone in a back room. It sounded like a social call not business. It was 5:30 pm and she could not care less that I was waiting. Last week’s room had hair all over it, I’m practically bald so it wasn’t my hair. After 5 days the hair was NEVER cleaned. The staff cleaning the room never made the bed, sometimes I got new towels sometimes I didn’t. I was able to set the thermostat to 62 degrees so the room would stay at a reasonable temp. But it took 3 days to get to this temperature setting. This week I have a room that has sticky floors (see the picture) even after a day of cleaning the floor was stick nasty. I had to wash it myself with a towel. When I checked in yesterday I called the front desk at 4:30 pm to report that the light over the sink was broken- I was told the engineer had already gone home. So today I would expect the light fixed - NOPE. No note or any evidence that they even looked at it. I asked at the front desk the fumbled for an answer and then said they need to order some parts. But why not tell me before I have to ask? Why not offer a new room or upgrade or discount without me asking? NOPE - absolutely no customer service! This new room can’t maintain a consistent temperature, I have the heat (it’s winter) set at 58, the lowest setting and it is like an oven. I need to shut off the heat until it is so cold I wake up shivering and turn it back on.. The “food” for breakfast is awful if not anemic. A little eggs and burnt sausage. The waffles were ok, but absolutely no fruit or even juice. What a joke! You will need to get breakfast elsewhere. DO NOT STAY HERE!!!! less

This is a very nice Best Western. It's close to Perrysburg but in Maumee. From the name, it's clearly not far from Toledo and Lake Erie. The room we had was beautifully decorated, clean and so comfortable. It seems to be newly renovated. The check-in clerk was extremely nice, giving us and others a very welcome feeling. This hotel would suit families, couples and business people. less

very friendly and helpful staff, very nice pool, clean rooms,.Good location lots of places to eat close by only 10 mins away from the collage,.many stores and gas stations right there to do any shopping you might need less