Pass this one by.. only wish I had..
13/07/2019 Christine S, Saint Charles, Illinois
I walked into the room and was blown away by the musty smell. I went back to the desk to ask for a change of rooms, no rooms available. But.. lady at the front desk had some power machine ready by he... more
I walked into the room and was blown away by the musty smell. I went back to the desk to ask for a change of rooms, no rooms available. But.. lady at the front desk had some power machine ready by her feet .. to help take the smell away. She put it in my room for 20 mins (I wasn't allowed in the room at the time), and it honestly didn't make any difference. At this time, no other hotels available.. so I'm stuck here, all for the discount fee of over $200. Worst room and experience in many years. Don't book last minute.. lol less
Quality3560, Guest Relations Manager at Best Western Toledo South Maumee, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at (419) 865-9400.
Best Western Toledo Management Team
Guest Relations Manager