Best Western Toledo South Maumee

6425 Kit Ln, Maumee, Ohio, 43537-8655, United States
based on 235 reviews Trip Advisor Logo
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Best Western Toledo South Maumee

Experience it all - culture, music, nightlife, college events and a productive work trip - when staying at this modern and luxurious Maumee hotel. Todays savvy business traveler demands more from his or her stay, and were ready to make sure youre eq show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
6425 Kit Ln, Maumee, Ohio, 43537-8655, United States

Reviews of Best Western Toledo South Maumee

Traveller Overview:
3.5 Rating: 235 reviews
Excellent 37%
Very Good 22%
Average 11%
Poor 10%
Terrible 17%
Rating

Emilyrose364, wrote review 19/07/2021

Too expensive, needs repairs

Stains on room floor, lamp shade, comforter, door handle broke off, drains clogged, old checkin/checkout systems. The pool opens at 12pm, so if you don't want to swim with kids, you're out of luck. ... more

Owner Response
Rita Panchal, Owner at Best Western Toledo South Maumee, responded to this review
Dear Emily, We would like to thank you for your feedback. We review each guest feedback and we are working hard to continue to make improvements and changes during these challenging times the industry is facing. Our pool hours are limited to the time of day and number of people in order to protect our guest's and staff through the ongoing Covid concerns. We have taken your concerns into action to ensure the problems are corrected. We hope you will consider our hotel again and we will provide you with a discounted rate for your future stay. Sincerely, Rita Panchal Guest Relations Manager
Rating

Halsie, wrote review 17/07/2021

Convenient, clean and quiet.

Good choice when travelling through or visiting. Updated property, excellent pre-check-in experience and check out. Good WiFi connection. Close to some good places to eat and sight see. It's on our li... more

Rating

Lori_Ling, wrote review 16/07/2021

Not the cleanliness expected

The hotel is a 2 star hotel, so you need to go with proper expectations. But the hair on the bed (that greeted us upon arrival) and the hair in the bath tub (before we used it) is not acceptable. It ... more

Owner Response
Rita Panchal, Owner at Best Western Toledo South Maumee, responded to this review
Dear Lori, We are disheartened to hear that your stay with us was not up to par. Each guest feedback is reviewed by our hotel and we take this very seriously. Rest assured, we take prompt actions to assure that our staff is notified of guest complaints and appropriate actions are taken. We appreciate that you have provided your honest feedback as this helps us to correct the problem at hand. Again, our sincere apologies and we hope you will allow us to provide you with a better service at a discounted rate for the issues you faced. Sincerely, Rita Panchal Guest Relations Manager
Rating

missestokes, wrote review 08/07/2021

Don't do it!

Bugs were in our room, and in the jacuzzi every time we ran water in it! The manager Stephanie was about as useful and accommodative as a tow truck with no tow! Offered FIVE percent off my next visit!... more

Owner Response
Rita Panchal, Owner at Best Western Toledo South Maumee, responded to this review
Dear Guest, We are very sorry to hear about your experience. Since then, we have addressed your concerns with management. We’d greatly appreciate the opportunity to make things right and work toward earning back your business and a discounted rate for the issues your encountered. We hope you will allow us the opportunity to serve you better in the future. Sincerely Rita Panchal Guest Relations Manager Best Western Toledo South Maumee
Rating

ruthw588, wrote review 28/06/2021

No hairdryer, no security lock

Terrible place to stay. 1--the carpet was dirty and had cigarette burns 2--the security lock was broken 3--handle on shower was not fully attached 4--the door hanle only worked in one direction 5--... more