It is a step down
15/11/2016 HolleyJ, Herriman, Utah, USA
After staying the previous night at the Hyatt Place in Lehi, this is a few steps down. At both Hotels I stayed in an ADD room. The room here at the BW Timpanogos Inn was small. It's bathroom was nice,... more
After staying the previous night at the Hyatt Place in Lehi, this is a few steps down. At both Hotels I stayed in an ADD room. The room here at the BW Timpanogos Inn was small. It's bathroom was nice, big, and accessible, TV worked great. This is the first hotel I have visited in years that did not have a blow dryer and provided only the amenities of shampoo, conditioner, and a bar of soap. The fitness center had 4 pieces of equipment. I was surprised 15 minutes into the workout that the lights turned off. The motion sensor wouldn't detect motion on one side of the room (safety issue). There is no elevator in this 2 floor hotel. The walls have insufficient sound insulation. The breakfast was fine. Employees were pleasant. less
RobertBWLehi, General Manager at BEST WESTERN Timpanogos Inn, responded to this review
thank you for your honest review, I am sad to read that you felt our hotel was a step down from others you have visited. We really take pride in the services and amenities that we offer.
We recently completed a full renovation of the entire property, the elevator is about 75% complete, which should be fully operational in a few more weeks.
Hair dryers are located in an open faced boxed cubical right below the sink, we may have to reevaluate where we are placing our amenities if guests are having a difficult time locating them.
if you're back in the area, I would be thrilled if you considered to stay with us again, I would love to personally offer you a tour of the property.