3 Satisfied Families
06/09/2018 Happy_Wanderer714, Santa Ana, California
My wife and I and two of our adult children and their families stayed in three adjacent double Queen bed rooms at the Best Western Timpanogos Inn 4 nights in late August and early September 2018. The ... more
My wife and I and two of our adult children and their families stayed in three adjacent double Queen bed rooms at the Best Western Timpanogos Inn 4 nights in late August and early September 2018. The staff was cordial and helpful (especially Jeanette and Camilla) the rooms were better than anticipated (except for no microwave, just mini-fridge), the complimentary breakfast was better than anticipated, the facilities (including the indoor pool, fitness room, parking areas, etc.) were clean and safe. We had a hair dryer fail and it was replaced the same day we reported it. The bathroom doors were hard to close all the way or open because they seemed to sag just a little, requiring lifting up on the door handle to compensate for the sag.
There was some noise we could hear from people several rooms down on the same aisle way shutting their doors when they left early in the morning, but thanks to the sound wall, no noticeable freeway noise even though the hotel is adjacent to the I-15 freeway.
The room prices weren't the cheapest we found, but we opted to upgrade to a nicer hotel and enjoyed the value we received for the price. I would stay at this hotel again and recommend it to others. less
GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
I think I know who this is, so I’ll have our maintenance team look into the saggy door, probably just a loose hinge.
Thanks for the great very thought out and in-depth review, I really appreciate these.
Have a great week and please come back soon. Your family were a treat to host.