Diamond in the Rough
09/09/2019 Marne M, Cedar City, Utah
We needed a last-minute hotel that allowed big dogs, didn't charge an astronomical pet fee, and was close to our family function. I looked at other hotels but ultimately chose this due to others' rat... more
We needed a last-minute hotel that allowed big dogs, didn't charge an astronomical pet fee, and was close to our family function. I looked at other hotels but ultimately chose this due to others' ratings and to the manager's responses regarding the dog policy. We were pleased we did! The room was clean and so were the fresh linens. Bathroom was tiny but not a huge inconvenience. The breakfast was ok; not great but not awful either. The dog yard is huge and the adjacent street provided a nice, quiet walk. Despite the location next to the highway, noise was not an issue. The overall value was great! Since we have family close by, we will definitely come again! less
GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
WOW such an amazing thought-out insightful review!!! Thank you
I sincerely appreciate you taking the time to share your experience with the rest of the world. You just helped thousands of travelers make a more informed decision of where to stay.
I would agree, as the industry starts charging more and more for a pet fee, we are trying as hard as we can to keep that fee low. Most people think the fee is just extra revenue for hotels but it really isn't for us. We provide dog treats at the front desk when a furry four legged guest checks in, we also have practices and policies in place for our housekeeping team. After an animal leaves, the housekeepers do an extra deep clean to ensure the room is allergy free for the next guest. We replace ALL linen in the room including pillows and bed skirts, our pet friendly rooms get the carpet shampooed more frequent.
We are always interested in hearing how we can improve our complimentary hot breakfast. As you know we currently offer, bacon, eggs, sausage, biscuits and gravy a waffle bar with 4 flavors and 8 toppings, 4 different cereals, oatmeal, apples, oranges and bananas, 3 breads, 3 milks, pastries, apple juice, orange juice, coffee, tea, hot chocolate.
We have been experimenting with the bacon and sausage, trying to find the perfect options.
I would seriously like to hear how we could improve. You are welcome to email me at firstname.lastname@example.org
once again, thank you for taking the time to complete a review, I appreciate it.