Unmatched customer service
I live out of state and have stayed at several hotels throughout Utah. I have spent several nights at this hotel. One thing I have found over time that no one is perfect, no business is perfect and no... more
I live out of state and have stayed at several hotels throughout Utah. I have spent several nights at this hotel. One thing I have found over time that no one is perfect, no business is perfect and no business structure is perfect. Human error is inevitable in everything. The only thing any of us can do in our lives is recognize our mistakes and correct them. The same can be said for a business. Customer service is the only thing they can consistently manage. If someone makes a mistake, fails to communicate and creates an issue. Give them a chance to correct it, that is the sign of great customer service. Once they brush you off, go ahead and criticize. The General Manager here is committed to constantly recognizing and correcting mistakes, give him a chance. I agree with some of the reviews about the hotel being cramped and small, this hotel was here before Lehi turned into a major hub, and they are less expensive, so stop complaining.
All that being said. This hotel has some of the best customer service I have seen. You can complain about the size of the bathrooms or the pool hours(my personal complaint). But if you run into a problem, give them a chance to fix it. You won't be disappointed. less
GeneralManagerLehi, General Manager at Best Western Timpanogos Inn, responded to this review
WOW!!!!!! Thank you so much for the amazing review. I appreciate how you approach life, so much truth in this review and easily applicable in all areas of life.
Have a great day and thank you, I sincerely appreciate you.