Best Western Timpanogos Inn

This Best Western is amazing, I am a regular and from the time I check in until I leave I am treated amazing. They know my favorite room and if available I get it, I am on the Keto diet and they even make me special stuff for breakfast. They spoil me as a customer. Everyone at this Best Western is amazing and the pricing is amazing. This one is better than some of the Plus's I have stayed at. Best little hidden value in this area in my opinion. less

Absolutely love staying at this location. The staff are always very pleasant and go out of their way to make sure your stay is perfect. I have had the pleasure of staying here dozens of time and have always had a great stay. easy friendly check in and check out. less

This is a very nice Best Western. Everything was in working order and well kept. There is a very large grassy area in which to walk your dog. The breakfast area was very attractive and had all the usual nice things that many Best Western breakfasts include: waffles, eggs, potatoes, biscuits and gravy, fresh fruit, yogurt, etc. I paid $11 for the same breakfast at a different hotel recently. The hotel is popular with school groups and there was one school bus there. The kids were noisy when they first arrived, but unnoticeable after that. less

I live out of state and have stayed at several hotels throughout Utah. I have spent several nights at this hotel. One thing I have found over time that no one is perfect, no business is perfect and no business structure is perfect. Human error is inevitable in everything. The only thing any of us can do in our lives is recognize our mistakes and correct them. The same can be said for a business. Customer service is the only thing they can consistently manage. If someone makes a mistake, fails to communicate and creates an issue. Give them a chance to correct it, that is the sign of great customer service. Once they brush you off, go ahead and criticize. The General Manager here is committed to constantly recognizing and correcting mistakes, give him a chance. I agree with some of the reviews about the hotel being cramped and small, this hotel was here before Lehi turned into a major hub, and they are less expensive, so stop complaining. All that being said. This hotel has some of the best customer service I have seen. You can complain about the size of the bathrooms or the pool hours(my personal complaint). But if you run into a problem, give them a chance to fix it. You won't be disappointed. less

We stayed at Lehi when we came to visit our daughter, who is going to school in Provo. This motel was about a 25-minute drive from her, and is conveniently located, with numerous local restaurants, fast-food options, and a shopping center about a mile away. The room was clean and comfortable, and the hot breakfast buffet was a little better than most similar Best Western breakfasts and varied from day-to-day. (We were there for 6 days). There was not a microwave in our room, but there was a place for one and the motel information says that they are available upon request. We just didn't need one enough to request it. For rewards members they have a system that gives you another 500 points for each day that you do not require housekeeping services. less