I booked the Newbridge suite for me and my partner to stay over on Valentine’s Day (evening)
We checked in at around 5pm
We were greeted by a lovely friendly lady at reception, she was fully attentive and gave us all the information we needed.
We walked up to our room, the hallways were a little tired but when we got to our room it was like being in a 5 star hotel!
If you wanted to be picky you Could mention a few missed details like a bit of limescale or a missed hair, but for the price of this room I would never dream of moaning about that!
Fully stocked tea and coffee facilities, a queen size comfy bed, toiletries and a hydro bath, ironing board and iron fresh
Heating....room service was lovely to come up with a bottle opener on request. A big telly and loads of space.
We had dinner in the restaurant, omg! The food was delicious! We were served by a lovely young lady Teeghan? She was friendly and helpful and joined in with my humour, the gentleman that came out to ask if our meal was ok was friendly and helpful too.
I had the burger and homemade fat chips omg! They were BANGING! Beautiful! Couldn’t fault a thing, my husbands steak was cooked to perfection.
Dining room was clean and grand.
We slept like a king and queen, bed comfy!
And black out curtains great! floorboards were creaky but I loved that, made it feel authentic, it’s an old lady of a building with a new modern style.
In the morning we had the full monty of a breakfast, it’s a buffet style full English, but it was so fresh and tasty
The chef was out as well as the lovely Teeghan, and the chef asked my husband if he wanted some fresh fried eggs! He was made up as they were so fresh and so perfectly cooked.the chef lady was so accommodating, and bought out sauces and asked if we needed anything.
Breakfast was probably the best we’ve had in many a hotel.
We called the manager over to give feedback, it was good to see him out at breakfast and being part of the team:
I hope he thanked the team for our lovely experience.
Breakfast had everything you needed, fresh tea and coffee , juice, bagels, toast fruit cereal and even had tolerant allergy food.
Amazing stay, can’t wait to come back.
Thanks xx less
ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you vey much for taking the time to leave us a lovely review , we are so happy that you had a lovely Valentines day .
Myself at the team always try our upmost to ensure everyone has a lovely stay with us .
The Newbridge was updated just under 8 months ago , everyone loves the big bath and shower .
Please be assured that I will pass on all your kind comments to the team .