04/09/2019 grahamb139, Newton Abbot, United Kingdom
I booked for 2 nights ,Sunday 1st Sept and Monday 2nd of September.On arrival we were greeted by a very helpful lady on reception,I didn't get her name,but the greeting was friendly and cheerful.We w... more
I booked for 2 nights ,Sunday 1st Sept and Monday 2nd of September.On arrival we were greeted by a very helpful lady on reception,I didn't get her name,but the greeting was friendly and cheerful.We were given all our room details and were given direction to our room,which was a standard double.On the reception desk was a notice about upgrading your room,which i read and thought about.Our the room was easy to find,and when we got inside we were happy with it.But I said to my wife let's spoil ourselves and upgrade.We went back to reception and upgraded,again the receptionist was more than helpful.After upgraded we settled for the evening and were very happy with the executive room.Breakfast the following morning was just as please experience as booking in.The lady dealing with breakfast,Kirsty I think,was happy pleasant and friendly.
Thought out out short stay all the staff were helpful,please and friendly.We have already decided,and told the staff,when we stay in the area again we will be booking The Thurrock Hotel. less
ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very happy that you received excellent service from my team .
Please be assured I will pass on all you nice comments to the team , we look forward to welcoming you back again soon .