Amazing room, disastrous breakfast.
First time at this hotel which was a one night stay with my wife. The welcome at reception was lovely and genuinely friendly. The hotel entrance and foyer was nice rather than spectacular, but we were blown away by our room which was the Townsend Suite. It was like a penthouse American apartment with every angle covered including, fridge, safe, iron & board, hairdryer, whirlpool bath, multi point hydro shower, tv with adjustable mount that made it viewable whilst in the bath etc etc. I could go on and on but this room for the price was amazing. It was also beautifully presented and very clean.
What stopped the hotel getting a 5 star rating was the bizarre situation at breakfast: the entire dining room had been commandeered by a religious congregation. So approximately 100 people had turned their chairs to face the breakfast buffet counter at the front of the room. A religious preacher had their back against the breakfast counter and had a microphone attached to large portable speakers and was shouting, wailing and crying to the congregation in an unknown language. When I stepped into the dining room and made to approach the breakfast counter, I was stared at with disgust, frowns and multiple head shakes from the congregation. I immediately went to reception to ask what was going on and the poor girl there was very embarrassed. She said this group were a regular occurrence at the hotel, but weren’t allowed or supposed to be doing their activity as they were right then in the dining room. So I bit the bullet and went to the breakfast bar quite literally having to shoulder the still wailing preacher out of the way to the aghast of her congregation. The lads behind the counter who served me my breakfast were as embarrassed as the receptionist and acknowledged there was no where for me or my wife to sit and eat. So my wife and I had to carry our food through to the bar and squat at a low table to consume our food.
This situation was so ridiculous that on reflection now it was almost comical. But in reality our breakfast was ruined, the coffee machine had been drained by the congregation so no hot drinks and we rushed our food selection to get out of the way of us effectively gate crashing what had been turned into a stage; so we didn’t get the choices we really wanted. This faction/group need a good dressing down by hotel management as there were other guests simply too upset to approach the breakfast counter. less