Poor room quality
11/11/2019 Andrew W, Evreux, France
First problem : no restaurant for the evening. So we were obliged to go back out and find something (not welcome after a long drive in lousy weather) or order takeout (to eat in our room, or in the ba... more
First problem : no restaurant for the evening. So we were obliged to go back out and find something (not welcome after a long drive in lousy weather) or order takeout (to eat in our room, or in the bar with blaring football on the TV).
Next problem: the room. Our upgrade to a suite turned out not to be such a blessing. The shower unit was simply broken. Main shower head did not work (so just the flexible hand held thingy delivering water) and temperature adjustment completely broken. So one (scalding) temperature only.
And the floor: all of the floorboards in the rooms and even the corridor squeak and creak badly. The person in the room directly above us spent an hour pacing his/her room and we heard every footstep. The room below us also subjected to the same from us.
Staff were mixed. Theresa (reception) was wonderful. The bar guy really did not want to be there or serve us or speak to us or even acknowledge our presence. Only the cheap room rate mitigated a poor hotel in desperate need of improvement and investment. less
ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very disappointed that you did not like your free upgrade.
The hotel restaurant as advertised is closed on a Sunday evening, we apologise that you did not see this.
The hotel suites have recently been upgraded , I will ensure to get my maintenance team to check out the issues you had .