worst managers ever
22/06/2018 Greyson A,
nice hotel, but absolutely despicable management. an associate, who has a prescription for medicinal marijuana for chronic disease, was kicked out because they " thought he was smoking it" because it ... more
nice hotel, but absolutely despicable management. an associate, who has a prescription for medicinal marijuana for chronic disease, was kicked out because they " thought he was smoking it" because it smelled. this wasn't even the worst part. after calling to reasonably call and discuss on his behalf the GENERAL MANAGER Ethel YELLED at me and hung up on me 5 times. Then Shannon did the same thing. I am appalled and the accusations with no proof over something that is legal medically, and legal for absolutely everyone this year, is un called for. do your self a favor, and do your self a favor. they YELLED and screamed at me, and I wasn't even the person in question or in their room. They hung up and yelled multiple times, and Charged whatever they want on your credit card. Stay at days in or quality inn. Ethel, and Shannon, find a job that isn't in customer service. less
Shannon R, Manager at Best Western Thompson Hotel & Suites, responded to this review
At Best Western Thompson, we strictly adhere to our No Smoking policy in a bid to create a safe, clean and comfortable environment for each and every one of our guests.
We will not, for any reason, or perceived special relationship, accommodate anyone breaking that policy.
This would mean the discomfort of our other guests, who we care about and value.
We could tell you were very angry. That is unfortunate.