Best Western Shaftesbury The Royal Chase Hotel

I've stayed in many hotels when away with work but the food here is by far the best I've had in any comparable hotel and such good value for money. Pheasant and Venison steak were specials on 2 of the nights I dined and both were very nice, well presented dishes. A highly competant and freindly front of house team made for a great 3 days away. less

For travelling to Poole or just visiting Dorset this is a nice hotel with good amenities including a spa and pool. The breakfast was very nice and made to order with a very good choice. The bar was open but I didn't visit as I was working less

The hotel is located about a ten minute walk from the town. It is a nice easy walk to town. The hotel has generous parking and is pleasant inside. Our particular room was very hot and fans were provided in all rooms and corridors. We couldn't open the window overnight as we were directly above the hotel generators, which made sleeping near on impossible. I brought this to the attention of the lady at reception in the morning and was told when I book next time (which I won't be doing) to book a quiet room. I said to her that I assumed all of the rooms were quiet. Why would I want a noisy room?? Apart from that the food was excellent and restaurant staff very helpful. We won't be returning. less

Reception on arrival was friendly and efficient. I had to ask for our cases to be sent to the room as there is no lift (already knew this). Room was comfortable and a good size for the executive suite. Food throughout was good. Only problem with breakfast was the first morning. No tables free in the dining room so was directed to the bar by a waitress where tables were laid, but then we were forgotten about for a while. Minimum level of staff on an extremely bust morning and the staff were under pressure. All the staff we dealt with were friendly even those who were struggling at breakfast time. less

Comfy, friendly staff and pleasant room - I had a good night sleep. Unfortunately, the catering staff couldn't cope at breakfast. I waited ages for service and had to ask for the table to be laid. You could see how stressed they were. Just one extra member of staff would have made all the difference. When breakfast did arrive, it was delicious! less