Best Western Shaftesbury The Royal Chase Hotel

Room 30 (ground floor) family room. Located very close to pool which worked very well for us :-) Clean , tidy and had all the accessories you would expect of 3 star hotel. There was an unpleasant smell in the room on arrival but this cleared after leaving the room window open for a while. I joked with my husband if the previous occupant of the room had passed away prior to our arrival - very distinct aroma lingering around! Customer service faultless , staff members communication prior to our arrival was also excellent taking into account the last minute nature of our booking. Reception saved us £80 when they noticed an error on our room account. We were also pre warned about a private function that was going to be taking place during our stay. Had our window open and no noise issue at all :-) Room Service - menu choice good , food quality outstanding (exception being sausages, not keen). The Stakes we had were as good as any 5 Star Hotel restaurants that we have dined in. Liked that breakfast menu took into account different appetite sizes , must help to reduce food waste. Key to state number of each item on the list you would like. Swimming Pool was the main reason for booking this hotel. It was very busy owing to Easter Holiday, however for a splash about with our 4 year old it was ideal. Opening hours are good and no restrictions on when Children can access the pool. The one thing that lets the hotel down is its car park and shabby looking external paint work. Needs some fresh paint and new tarmac / gravel. less

I've stayed here on business a few times now and going back next month. The Chase (or the Royal Chase) as it was once called is an old house that has been massively extended Rooms are sparse but comfortable, but the highlight has to be the food in the bar and restaurant - the chef is a fantastic cook and the food is amazing I try to book the larger rooms, although the downside to this is that there is only one TV in the lounge part of the room and it is a long way from the bed, so if like me, you are a bit hard of hearing, watching TV in bed is a bit of a problem! less

The Chase has really improved since my last stay. Staff friendly, rooms clean and breakfast very good. Will certainly use again, when in the area. Car can get congested but found a space each day. Shaftesbury a short walk and there are some fantastic walks nearby less

I stayed here for a week. Good location as walking distance, approx 5 minutes to Tesco and a little further to the centre. Room was a little dated but clean. Flat screen tv, swimming pool but no gym. It was a little rushed for me at breakfast as they start at 7.30am during the week. As i had to be at my training event at 8am it was tight. Staff were friendly. Be good to have a gym. The Wi-Fi worked well. I would stay again if i was in the area less

Convenient location, easy parking. Hotel offers leisure facilities. The bar area and restaurant offers quality meals at a reasonable price. Helpful and friendly staff always willing to go that extra mile. A hotel with a monastic history with careful work done to preserve some features. Would come again if in area less