Best Western Shaftesbury The Royal Chase Hotel

We stayed at the Royal Chase on Wednesday evening and were very satisfied with the experience. The lady on reception was cheerful, helpful and efficient. We stayed in room 11 which was very clean and functional with a large bathroom. The one downside we found in the morning was the low water pressure meant that the shower didn't work very well. We enjoyed a good value evening meal - there is plenty to choose from on the menu and the service was good from a very pleasant and chatty lady. The brakfast again is very good with plenty of choice and again we had a very nice lady to serve us. Checkout was very and again we received some helpful advice for our trip home. We will definitely visit again. less

I visited for a family reunion over lunch. The hotel staff were warm, friendly and very helpful, and the service at lunch was excellent, although my wife and another had dirty knives tipped down their backs at one point! They even swapped my custard (which I loathe!) for ice cream when my dodgy hearing had registered cream or ice cream on offer. The main courses were somewhat simplistic, meat/fish and 2 or 3 veg sort of thing, but it is only a 3-star hotel. I had salmon, which had been cooked well (some time before), boiled potatoes, spinach and carrots, not peeled, which is acceptable, not properly washed, which isn’t. Mud ingrained everywhere and seriously embedded at the top end. Lazy prep. Otherwise, everything well provided for and a great place for reunions and wedding receptions (my sister and brother-in-law had theirs here). A good situation too, on the edge of Shaftesbury, easy to access and plenty of parking. This is a hotel that has seen better days, but is looked after and saved by the great staff. Just a pity the chef wasn’t on board with them on this particular day. less

We stayed only one night but it was very warm and inviting. Excellent staff couldn't have been more helpful. Older building, but tastefully upgraded and very comfortable. Stairs carpet could do with replacement as getting threadbare. Dinner and Breakfast excellent too. less

Although the staff were very pleasant the hotel itself was very dated... old furniture, not particularly clean and it feels a little forgotten. Average but could benefit from updating and a seep clean. less

Booked in for one night for a last minute getaway, only two rooms left when I booked, managed to get a 'family' room for the two of us, double bed and single, real good sized room, large bathroom with excellent powerful shower, very clean throughout. Hotel has a bar and indoor Pool which we didn't use but was an unusual bonus for a 3 star Hotel, very quiet overnight, excellent WiFi, good selection of tea/coffee, recommended. less