Cleaning regime badly in need of attention
26/08/2016 Molesey19, London, United Kingdom
When we arrived reception was quite busy, which may account for the absence of a ‘recognition gift’ as a Best Western Diamond card holder, or it maybe they do not fully participate in the B/W Rewards ... more
When we arrived reception was quite busy, which may account for the absence of a ‘recognition gift’ as a Best Western Diamond card holder, or it maybe they do not fully participate in the B/W Rewards programme. The hotel is situated on a very busy roundabout and main road, so traffic noise can be a problem for those rooms at the front of the hotel.
Our room (4) was on the first floor overlooking the main entrance and car park. The first thing we noticed was the creaking floorboards and snooping floor which was quite pronounced. This creaking theme was also present in the beds and the seats in the breakfast room. The room looked a little dated, but when we went to plug in the small clock radio they had provided at the side of the bed we noticed sweet wrappers behind the bedside cabinet. It was at this point we noticed various bits of debris on the floor which had obviously not been vacuumed, and there was also deposits of dust and debris behind the bathroom door. We were there for three nights, and during that time the sweet wrappers and other assorted debris remained untouched, and are probably still there to this days. Management obviously don’t have a procedure in place to regularly check to see if rooms are correctly maintained. Breakfast was a better experience with friendly and helpful waitresses serving up pipping hot cooked-to-order breakfasts. However I did notice staff spraying sanitiser onto the tables with sugar bowls uncovered. This is a training issue, which is easily addressed. The hotel also had an indoor swimming pool (not used), and a computer available for guests use. Despite the warm weather the hotel had taken steps to keep the hotel cool by placing portable fans in the corridors. It’s only redeeming feature were the staff we encountered, who we found to be pleasant, friendly and helpful. Not a hotel we would readily revisit. less