Best Western Shaftesbury The Royal Chase Hotel

North Dorset 'Walking for Health' held their Christmas lunch here for 90 People we had a pre chosen menu and all aspects of this lunch were excellent. Food was good flavor cooked to perfection and delivered hot. Front of house staff worked well were cheerful and very accommodating. An all round good performance from The Royal Chase - Thank you less

We booked a table for the Sunday Carvery. On arrival the place was not too busy. The staff were pleasant and helpful. We couldn't fault the quality of the food - veg and meat cooked to perfection. Just one criticism - a bit tight with the meat. A couple more slices and all would have been perfect. less

The service and the facilities were below par for a Best Western. We had a nice double room with a large comfortable bed. The plug in the sink in the bathroom did not fit and no maintenance person was available to fix it at the weekend. The breakfast was good but they asked you to wait to be seated, and we waited and waited! The dinner did not appear to have been freshly prepared. The tiger prawn and crab linguini tasted like it had come out of a tin, and the chicken curry did not appear to have been reheated properly. My wife required a gluten free meal and was served an ice cream with a wafer which initially the waiter said was gluten free, but to his credit he checked and it was not. The changing rooms for the pool were not satisfactory. They were in effect wet rooms, and when I had a shower the whole room flooded including the area round the urinal. Surely this is unhygienic. Overall it was a disappointing experience and we would not stay there again less

Have not stayed in this area before but was recommended it by staff at a local establishment. They were not wrong! Situated a few minutes walk from Shaftsbury town centre, I could not have asked for more, albeit I got this at a corporate rate. The room (No.3) was very clean and spacious and respectful to original features such as the fire place (not in use). Good cupboard space and a lovely view from some Georgian style sash windows. The bathroom was well maintained but I recommend turning the shower on a couple of minutes beforehand to let the hot water come through. The staff were very helpful, polite and courteous. The young lady at breakfast was very busy and made sure you had all you needed. She was seen keeping the restaurant to a good clean standard. Thankyou. The breakfast was very good too, lots to offer. If I was to pick at anything for perfection? Towels - to consider the environment only change towels if they are put in bath or on the floor. A policy adopted in many hotels. I was only there 2 nights and would have been happy to reuse. Obviously the choice would be there for guests preferring clean towels. The sauna was very dark as there was no light on there. But this is just being picky Highly recommended. Per Ardua 96 less

Excellent food excellent quality and service excellent staff love this hotel stayed 4 times now when visiting our daughter wouldn’t stay anywhere else when in the area The rooms are very clean and comfortable less