A Glacial Chill. If ever Dr Zhivago is remade, the scenes set in Siberia could be filmed here.
08/11/2016 Jonathan M, Ludlow, United Kingdom
We have stayed here on several occasions and the problem has always been the same; the central heating system simply does not work in the bedrooms. This time it was November and even worse, with a fre... more
We have stayed here on several occasions and the problem has always been the same; the central heating system simply does not work in the bedrooms. This time it was November and even worse, with a freezing night outside and no heating in the room.
Now, either the central heating is not being put on to save money, or else it needs thoroughly servicing and repairing; the valve on the radiator went round and round and did nothing at all. All that was on offer was an electric heater by way of a substitute. That the hotel knows there is a problem was evidenced by the fact that one of the staff was busily engaged cleaning two more substitute electric heaters when we left.
The bathroom was the size of a cupboard with insufficient room to swing the proverbial cat (not that we had ours with us as he prefers somewhere warm); seriously, this situation is found up and down the country - the creation of a so-called en-suite facility with the minimum of financial outlay.
The whole place is somewhat tired and run down and rightly or wrongly the impression that is created is that Best Western are looking to get shot of it. So that when things break down they are not repaired - witness not only the central heating but also the Jacuzzi in the swimming pool which had ceased working some time ago and has now been filled in.
When we raised the issue of the non-working radiator by way of recompense we were refunded the cost of our breakfasts.
It's really a shame as the staff we encountered were very pleasant, the swimming pool is very nice, and the location of the hotel is excellent. less