Unwolcomeing, With staff resentfull to be at work !
05/01/2016 Chambo1975, Cheltenham, United Kingdom
I personally organised a days game shooting close to Shaftsbury as I do most years but was unable to get accommodation at my usual hotel in the town for my 9 guests due to the hotel being booked for a... more
I personally organised a days game shooting close to Shaftsbury as I do most years but was unable to get accommodation at my usual hotel in the town for my 9 guests due to the hotel being booked for a private function over the weekend.
I booked the Royal chase through booking.com, I was contacted by the hotel quite quickly to inform me that there maybe noise from their functions currently booked, at this point I asked if we had access to a communal bar for us all to meet in and if they had any type of gun safe on the premise, I was informed yes there was a communal bar and that regretfully they had no safe.... this not a problem as we were all in possession of our own shot gun certificates and that we would take our own precautions to their safe keeping.
My guests arrived prior to myself and were informed that we were not permitted to enter the building with the shot guns, please note they were safely carried and secured in there appropriate cases as they by law should be carried. My guests had to educate the staff on reception to the required responsibility of their luggage.
During the stay we were all made feel VERY unwelcome as a shooting party, due to their lack of knowledge and understanding of the laws and process required to even obtain and own a shot gun never mind to carry one in public.
As a group we enjoyed the bar area of the hotel along with the restaurant with actually good food from the kitchen, however we were evicted from the bar and lovely warm fire during our afternoon drinks to enable the hotel staff to greet a wedding party, this I was extremely upset at as again we were made to feel unwelcome and uncomfortable, this was not informed to me on my booking.
I clearly made my dissatisfaction to the manager as I checked out and paid quite a large bill, to which I received an argument from the lady demanding that she have her argument put across to me !
To finalise, I would certainly never stay at this establishment again and would highly recommend any group to look elsewhere.
The staff are quite rude, untrained to work in the industry that they are choosing to work in and certainly need training for the service industry !!
The hotel group should have at least a manager to be familiar with shot gun / firearms laws being positioned in the countryside within the centre of a great shooting area.
Very unimpressed. less
Lesley A, Manager at BEST WESTERN The Royal Chase Hotel, responded to this review
I very much refute your comments. My staff and I are long tenured in the service industry, the service we provide is, as the overwhelming majority of our guests comments attest, frequently exceeding the requirements of our guests. With all due respect it is not our responsibility to understand gun laws, I find the suggestion poorly considered. We are adaptable to the often changing requirements of our guests to the best of our ability - a prerequisite of service industry workers. We are not however experts in all matters despite our best efforts. Reasonable persons would not, I believe, agree that we should have 'an education' in gun law. Some of your group were, respectfully, irresponsible and as such were politely asked to move/remove their guns from locations which we considered inappropriate. I do believe your negative comments seek to disrupt others perceptions of us in retribution for this. Common sense would dictate that the actions and behaviour of some of your group was irresponsible. We must consider all our guests, respectfully not only yourselves. You were informed about the wedding in advance and we simply asked you to relocate whist we greeted the wedding party, a measure which was also for your own comfort. This was only temporary until the wedding party entered their function room. You fail to mention that you kindly agreed following our offer of complimentary drinks. I do not recall any objection at the time and hence find your comment unfair. Though you regrettably consider our management of the situation at the time as 'rudeness' I do believe you are incorrect in this. I do thank you for your feedback and it is most unfortunate that you choose to refrain from further visits with us. Thank you.