Best Western Shaftesbury The Royal Chase Hotel

The hotel smells really awful on arrival. I was ignored by the front desk who were delivering lovely service to someone on the phone but left me waiting for 15 mins. Then my room was freezing! Took ages to get it warm. The floorboards were so noisy I was woken up by my Nextdoor neighbour through no fault of theirs and heard the road in the night. Didn’t stop for breakfast as the smell was too bad. Go somewhere else if you can and don’t be persuaded by the photos to stay here. less

Stayed overnight with family in 2 rooms. Hotel staff were very welcoming and accommodating and provided a cot for our granddaughter. We ate in the bar restaurant and food was superb with massive portions!! The breakfast finished promptly at 9.30 which meant that our son and family didn’t quite make it whereas other hotels will still provide a breakfast. However tea and coffee with toast were made for them. Our room appeared freshly decorated whereas our son’s must be on the refurbish list as decor seemed slightly tired. Overall we very much enjoyed our stay and would definitely recommend to others. less

Stayed for two nights in a superior room. The room was lovely and clean with plenty of tea and coffee. Super king size bed was very comfortable. The Staff were all very polite and friendly especially the lady on the reception Thursday lunchtime when we arrived. It's only a short walk in to the town. Although we didn't eat an evening meal there the breakfast was very good. Plenty of choice and a good size portions. We did use the pool which was good. The changing rooms are a little small but clean. Overall we really enjoyed our stay and would use again. less

We only stayed here for one night but had 7 rooms in total. Our rooms were completely different, and it's clear that the ones above the function area are a lot smaller and a lot colder, whereas the rooms to the side of the building were a lot bigger (about double the size), and were also a lot warmer as the heating was working in those rooms. The rooms were fairly average, nothing special about them but also nothing terribly bad either. We thought the price of the breakfast was more than average, but there was a good selection and the full english breakfast choice was pretty good., and it also tasted pretty good. If I needed to come back and have a space to stay then I'd stay here again. less

The room was large bright and airy. Only downside would be if more than one person was in the room the bathroom door was a sliding one and slightly noisy. Breakfast and dinner was nice and I had no issues choosing an option. Drinks at the bar were expensive as expected in a hotel. Evening meals were £11 plus but they were large portions. There is a swimming pool that you can use. I would highly recommend this hotel if you need to stay in shaftesbury. less