Its always difficult to fairly review a Best Western hotel, as 'Best Western' is effectively just a sales and marketing organisation with a lot of independent hotels as members, resulting in widely va... more
Its always difficult to fairly review a Best Western hotel, as 'Best Western' is effectively just a sales and marketing organisation with a lot of independent hotels as members, resulting in widely varying standards.
For a Best Western, The Royal Chase is quite good, although perhaps not 'very good' in comparison to some other hotels. A pleasant welcome, large comfy room and a large bathroom, wonky floors and all. The food, both at breakfast and the evening bar food, was pretty good, easy car parking and the pool looked ok, although I didn't use it.
As ever, hotels like this are let down by the detail e.g. the waiting and bar staff were mostly miserable and service was only ever ok, the toast at breakfast was thin and crispy, rather than thick cut, poached eggs on toast was served one day with poached eggs on the plate and a separate rack of toast - on the second day, the eggs were presented on toast, on the plate as I would have expected, the dispenser for muesli was blocked - obviously no-one checks it. The bar was largely 'dead' apart from guests eating meals and staff were often absent in the nearby kitchen - It also suffered from a cacophony of sounds - TV playing in one corner, continual piped muzak and on one evening music from a fitness class in the adjoining function room - not conducive to a relaxed stay !
Despite this, they offered a good price for single occupancy and I may well stay again when visiting my son in nearby Gillingham. less