Best Western Shaftesbury The Royal Chase Hotel

We stayed to attend a family wedding at a different location and to celebrate our wedding anniversary. The hotel is well situated on the outskirts of the town and only a 15min walk to the town centre We arrived early but the very obliging and friendly reception allowed us to check in which was much appreciated We had a Superior room which was clean, well appointed with an excellent shower, it looked like it had been recently refurbished (room 8). It is a shame they did not update the windows as the old sash type did not close properly and as the room is directly above the entrance, you could clearly here people chatting and arriving outside which was disappointing Breakfast was very good, with a good selection and all cooked to order. We had dinner on our anniversary which was excellent and a special thanks to our server who went out of her way to make it a special evening Overall a good stay and would recommend less

Exterior of hotel looks a bit dated and tired but it is an old building. Grounds well kept and parking wasn't a problem. Checkin experience was very good and efficient, all staff encountered friendly and helpful. Room comfort was good overall and bathroom had been updated fairly recently. Overall well kept and clean if a little dated in places. Common areas do seem a little tired though. Free wifi a bonus but was a little slow. Breakfast very good with a good choice and arrived freshly cooked and hot (unlike some other hotel chains).Didn't use the swimming pool but looked a good size for a hotel. Overall good value for a three star hotel. Only downside is a 10 minute walk into the town centre but we were aware of that when we booked. less

We had a pleasant stay in The Royal Chase. Lovely breakfast cooked to order and a nice evening meal. The hotel has a lovely indoor pool although we didn’t take advantage on this trip. Sadly the restaurant was practically empty in the evening which didn’t create much of an atmosphere but I understand this was unusual. Very busy at breakfast however. Our room was pleasant enough but decor looking a little shabby. Rather sad picture on one wall and not much taste. The staff were all friendly and helpful at all times. We would be happy to stay here again. less

Given a larger than expected room. Quality was evident in bathroom and facilities. Nothing was too much trouble. Booking a taxi proved problematic though as not many taxis in town. Good breakfast. Reception staff very helpful. less

Stayed with my dog for a couple of nights at the end of August, easy accessible for all routes, very comfortable, a minor hiccup over the booking [had requested a ground floor room] was sorted out very quickly and with complimentary refreshments. Very comfortable, clean, friendly staff, excellent restaurant facilities less