Best Western Shaftesbury The Royal Chase Hotel

False fire alarm 3:30 am spoilt stay, not just once but of on off on over period of 20/30 minutes. A bland apology was offered on departure but there was no gesture of goodwill which given a wrecked nights sleep one might reasonably have expected less

Room was a superior room that was of poor quality, bed floorboards creaked every time you moved or walked on it. Room was grubby decor, wallpaper peeling of the ceiling. Net curtains were dirty, grubby fingerprints on doors. One teabag and two milk cartons left in the room. Breakfast was awful! Black pudding dry, eggs congealed, hash browns soggy, toast cold and soggy, butter ice cold and would not spread. Coffee was bitter less

We had 2 rooms booked for a family wedding. The rooms had been modernised, so were everything you'd expect from this type of hotel. A fire alarm went off during the night. Guests were offered a refund, but only if you asked. We only found out when another of the guests told us. They said nothing at reception when we paid for breakfast & would have let us leave with no discount if I hadn't asked. Not good. Breakfast was ok. But the girl serving was miserable & put her fingers inside the mugs she gave us whilst carrying them to us, not good training. Not an awful experience, but could have been better. Certainly, the discount should have been automatically offered at check out. less

I have stayed here several times before. The room was functional as usual. But the best thing about staying here was the big breakfasts. Today I asked for 2 rashers of bacon and was told I could only have 1. Also 1 sausage etc. Not what I'd expect from a £12.50 breakfast. Left a bad taste in my mouth, and a half empty stomach for my long day of meetings. Will try another hotel next time. less

I can see many people are also complaining about the heat and stuff air in the room. Let me just add that on top of that, heater pipes and our room (nr 4) were piping hot. We tried coping with it but after an hour or so, around 10 pm we were forced to leave as the only solution the reception had for us was another fan. Add a miserable state of the building itself (this hotel is begging for a renovation) and an unpleasant GM who decided 50 gbp is charge fair enough for a stay in the oven nr 4 for an hour and refused a refund, and this is possibly the first out of 200plus reviews I have posted over the years. Absurd. less