Best Western Shaftesbury The Royal Chase Hotel

Parking is easy. Reception good. Our room was roomy, immaculate, bright (unusual) comfortable beds and good bathroom. Dinner in attractive dining room was very good, beautifully presented and with good service. Breakfast was nice. We'll return. less

We stayed for two nights, my husband and I with our 6 year old daughter and it was a really pleasant experience. I booked through a popular hotel booking site and within a couple of hours of the booking a member of the hotel staff had already been in touch to let me know they had a wedding booked one of the nights we would be staying, so there was potential for noise from the disco. I asked if was possible to have a room away from that area and a prompt response confirmed we could have a room at the opposite side of the building. Big thumbs up there! The day before arrival, another courtesy email just letting me know reception opening hours and how we could check in if arriving late. Again, this was really appreciated. The check in process was smooth on arrival and we found all the staff we encountered really friendly and welcoming. Our family room (double bed + single) was plenty big enough for the three of us. Very clean and the bathroom looked to have been recently refurbished (either that or extremely well kept!). We were really happy! We did use the pool too. Very simple, but ideal for us to have a little splash. It was quiet and we had it mostly to ourselves. All in all, we really enjoyed our stay and would happily return if we were needing accommodation in the area. less

Lovely lunch and special pancake menu for pancake day. Excellent service, delicious food. Thank you for looking after us. Swim and lunch menu available so you can have a dip in the pool then lunch after. available Excellent access for all abilities great car park close by. less

I booked this because we were going to a Soul Music event at Shaftesbury Football Club. My partner says I never let him down by booking a bad hotel and this certainly was true again this time. Great location for getting to the venue and also a Tesco for essentials needed. Walking distance. Spacious room with huge comfortable bed and newly refurbished bathroom with bath and nice toiletries. Clean and welcoming room to walk in to. Bedside lights left on for us, thankyou housekeeping. EVERY member of staff we had dealings with here were fab and efficient yet also unobtrusive which is what you want. Reception, bar, restaurant all great asset to the hotel. Nice that they had a selection of gins along with the Fevertree tonics we like. Food was good too. We had a light lunch, dinner before going out and breakfast the next morning. Big carpark which we could see from our room. Terrace in front too which we think must be very pleasant to use in better weather. Thoroughly recommend to everyone and would stay again without question. less

Lovely hotel been modernised recently, nice rooms, staff and facilities. Stayed one night and included a lovely breakfast. Staff all lovely and facilities were all good and clean, booking was easy and location great and easy to find. less