Best Western Shaftesbury The Royal Chase Hotel

Friendly, attentive staff. Nice setting and function rooms. Clean and big rooms. Pool area ok but could do with an update. Breakfast was good. No air con though in hot weather was a downside. Good pub opposite. less

If I had spent £65 on my room I wouldn't feel so negative about my stay. At £95 it's completely over priced. The whole hotel is dated and scruffy. There was some work going on so maybe upgrading works are in progress. The bathroom was very old and needs ripping out. There was a nasty, mouldy shower curtain around the bath with the most useless shower known to woman. The room was boiling hot, I slept with the window open but that made no odds. There's no air con. The food at breakfast was the only saving grace, lovely toast and the scrambled egg was delicious. The service was poor, the waitress was completely over worked and under supported. The coffee pot was a million years old and I ended up with more coffee on the table than in the cup. Unless you can book this place for £65 or less I would give it a miss. less

We stayed for a Saturday night in a standard double and paid £106.25 for room only. On arrival we were given keys to a twin room. We'd booked a double but were told no doubles were available and that we'd booked a twin. After checking our reservation, they found a double without explanation. The room was quite small and dark. We needed to use the lights during daytime because directly outside the window was a tree blocking any view. There was a flat screen TV, wardrobe, hairdryer and a chair too wide to fit under the vanity table. The room was a lacking a little love, the wallpaper curling near the skirting board and there was damage to the wall near the wardrobe. Furniture was cheap Pine. The towel rail in the toilet could not be turned off which was bothersome on a warm May Saturday. There was no safe or mini bar in our room Positives included a very powerful shower with plenty of hot water, pleasant toiletries, soft towels and comfortable bed. Tea making facilities were decent and the wifi worked well. We also got a courtesy call a few days before arrival which was a nice touch They have a swimming pool which was popular, ample free parking and you're within walking distance of the town. Overall though, I'd choose elsewhere, I felt the hotel offered poor value for the quality of the room which we stayed in and the front desk didn't offer that great an experience. less

I stopped here overnight whilst passing through. I booked with only a few hours notice and asked for a late night check-in. Hotel staff were greatly accommodating and were always on hand. Room was lovely, quiet and provided a great nights sleep. Breakfast was good - large choice of meals and all within a "normal" budget. less

We enjoyed a long week end break at this hotel in May 2017 to celebrate a birthday with friends. The check in was quick and the room was clean, functional and comfortable with nice views over the gardens. The hotel is situated around 10 minutes walk from the town centre and offers reasonable car parking. There is also a very nice heated swimming pool which was not too busy when we were there. We met in the bar that evening and the staff were efficient and helpful. On the first night we went out for dinner to another local hotel and were very disappointed. The following morning we had a very nice breakfast with plenty of choices of cereals and mains. That evening we ate in the restaurant and the menu offered plenty of choice, was reasonably priced and proved to be very tasty. We felt overall that the hotel offered fairly good value for money and would stay there again. less