Best Western Shaftesbury The Royal Chase Hotel

Probably one of the worst hotels I've ever stayed in. We got back very late as we had been to a wedding and didn't notice how bad the room was until the next morning. There were orange marks on the bedding, the headboard had little rips all over it and there was hair and grime over the tiles in our shower from the previous guest. Breakfast was awful! I couldn't eat most of the food, sausages were disgusting, bacon was hard and tasted like rubber and eggs were undercooked. The pool was nice and clean. The night porter was lovely and very friendly. less

Short break as Portugal holiday cancelled. Hotel was well situated, short walk into town and easy access to surrounding area. Had the Sunday Carvery which I must say was excellent value and absolutely delicious, small portion would be enough for most. Breakfast was again large and ample and dinner was again large, boy do they try and fatten you up at this hotel ! Staff were super friendly especially Sue our breakfast and dinner waitress, giving us advice on surrounding area ,where to go and see, etc. Rooms were as expected for a budget hotel but surprisingly large. Overall a lovely visit, weather could have been kinder but this is England in July !! less

Staff were so friendly and helpful couldn’t do enough for us excellent food rooms clean and everything there that you needed well situated pool area excellent breakfast was well presented and plenty of choices less

The room we stayed in (42) was very poor. My sister stayed in 41 which was much better although we both paid the same money!!Definitely needs refurbishment. Bar/lounge area was soulless. Decent breakfast. Would not return here less

Two nights stay here the location was fine we did need to use the car to get into town but it was only about a mile ,but quite a busy road ,the room was fine but we did think the the dining area lacked atmosphere so we didn’t bother eating there,the breakfast room was much better ,along with the breakfast was good and there was also plenty to choose from the help yourself area ,cereal yogurts fruit ,fruit juices etc ,so no issues there ,there was also an indoor pool which looked really nice my hubby used it but I think you have to book in as limited access with covid .I think the Hotel lacked warmth ,we went into the bar after we’d been out for a meal but it was empty apart from one other couple ,so just no atmosphere,and the decor is just bland ,they need a few candles or tea lights around just to tempt people in ,so I don’t think we’d go back ,it’s a shame because on the website we thought it was great ,and I think it could be with a few improvements,Staff were friendly and helpful ,just wonder why it was so quiet ,other places we went were really busy everywhere couldn’t get booked less