Poor
04/09/2016 tripviewer50, Loughborough, United Kingdom
Place needs a new manager...poor standards and poor attitude of most of the senior staff.
On arrival noticed litter a cigarette packet on reception steps
Arrived with a dog...hotel states pet friend... more
Place needs a new manager...poor standards and poor attitude of most of the senior staff.
On arrival noticed litter a cigarette packet on reception steps
Arrived with a dog...hotel states pet friendly...but apparently that's just 2 run down room at back which they charge extra £10 for...as I'd booked a premier room dog wasn't welcome and was refused refund and was just smirked at!...I eventually was permitted to stop after near begging and offering large deposit...if the place was a palace could understand but it definitely not...touch any window ledge..shelf..dust and dirt...human hairs behind backroom door.
Breakfast service was aful most items run out and no tables cleared...people kept having to ask for items and chase orders...my coffee came out in a tea cup as mugs still uncleared on tables...young staff almost in tears..no management about.
The cigarette packet was still on reception steps when we left....lazy staff...poor management.. avoid this hotel less
Lesley A, Manager at BEST WESTERN The Royal Chase Hotel, responded to this review
Thank you once again for taking the time to write a your review - I have responded through another source ,but i am happy to do so again.
We believe your "poor "review comes from you arriving with a dog without our prior knowledge.
Once again i have copied and pasted information regarding dogs from our website.
Dogs: Whilst we do accommodate our four legged friends we only have an extremely limited number of rooms within which they may be accommodated. We therefore ask that we be notified in advance (preferably at the time of booking) in the event that you are travelling with a dog and reserve the right to refuse them otherwise. We will supply you with written confirmation by reply and ask that you kindly bring this with you upon your arrival. We are unable to confirm arrangements verbally. Allocation of a suitable room is subject to availability.
Unfortunately you had not advised us that you were arriving with a dog.
We have two rooms which we allocate for guests for dogs , how you can make the assumption that these are two run down rooms near the back is puzzling - as the two dog friendly rooms are at opposite ends of the hotel,nor were you told that !I certainly dont recall you "near begging"- and i certainly was not smirking.
Breakfast service unfortunately can always be a bit chaotic on a Bank Holiday as everyone always seem to decsend at once - your photos were taken at the end of an extrememly busy bank holiday breakfast .
I believe you spoke to my Deputy Manager on departure.
I am sorry that we did not meet your expectations , however i feel from the moment of arrival we were never going to.
Kind Regards