20/08/2015 LauraW72013, Milton Keynes, United Kingdom
We stayed here for 2 nights whilst visiting family in the area. Nice enough place to stay room was ok, fairly modern decoration as we were in what they call the executive rooms (not sure why) which i... more
We stayed here for 2 nights whilst visiting family in the area. Nice enough place to stay room was ok, fairly modern decoration as we were in what they call the executive rooms (not sure why) which is a stones throw away from the main building, it was quite small which was ok for us as all we needed was a base but our bed was not that comfortable. Shower room was nice & clean & well equipped with complimentary toiletries & plenty of towels & more items available upon request which was very good to see a list in our room. Although overall the room was clean more attention could be paid to places like the bedside lamp & information holder next to the bed, that was covered in dust & cobwebs. The breakfast was included in our booking but like others had said would certainly not pay the £11.95 for it. The full English was very nice but nothing worth that price & the continental does not seem to be replenished much as both mornings when we went there was only a couple of items left which looked far from appetising, however staff were very helpful & am sure if we wanted something they would have got it. Overall the hotel was a nice enough base with adequate secure parking, plenty of complimentary items including Tea & Coffee, good location for centre of Colchester, a little noise at times from traffic but building is old & on main road so that is to be expected. One thing to note is normally we would use room service several times at every hotel we go to, but they wanted a £5 tray charge each time which did not seem realistic considering such a small place! less
Ricardo S, Manager at BEST WESTERN Rose & Crown Colchester, responded to this review
Thank you for your constructive review, I will look into those points that can be improved upon. I hope to have the opportunity of welcoming you back again - maybe you would like one of our superior rooms, recently refurbished with fabulous bathrooms.