Not worth the money!
27/09/2015 Traum T, Huddersfield, England, United Kingdom
We stayed at the Rose & Crown for a family wedding. Firstly, we were looking for the car park (no signs) for about 15 minutes. When we mentioned this fact to "Sue", the receptionist, her answer was: "... more
We stayed at the Rose & Crown for a family wedding. Firstly, we were looking for the car park (no signs) for about 15 minutes. When we mentioned this fact to "Sue", the receptionist, her answer was: "it has been there for a long time". Not really the kind of response you want after a 5 hour drive.
The room was adequate, clean and well appointed with a spacious bathroom. Despite outside temperatures between 15-20 degrees Celsius, the room was oppressively hot. The windows only open about 5 inches and the fan provided only stirs the hot air. In full summer, the heat must be unbearable!
The bed is reasonably comfortable, but the noise from two adjacent busy roads and the creaking floor boards above make a good nights sleeps difficult. WiFi does not appear to work in the outbuildings!
The wedding dinner was of mediocre quality, the lamb being well overcooked and dry. Breakfast was abysmal, with a £11.50 price tag being ridiculous. Most of our party left the sausages because they tasted "off"
All in all, the place would be ok as a cheap B&B but certainly not worth the price. Overall, the staff is helpful and friendly, apart from Sue. less
Ricardo S, Manager at BEST WESTERN Rose & Crown Colchester, responded to this review
Thank you for your review and I can only apologise that we did not meet your expectations.
I assume you stayed fairly recently as we have only just turned the heating on following a few comments/reviews that it was cold and we have already addressed the breakfast sausages and changed the flavour to a more traditional one.
Regarding the lamb for the wedding breakfast I am very sorry about this as we have only had great comments from all the recent couples getting married here - We have a high standard for our weddings so if you could provide the date you stayed I will look into this and liase with the bride & groom.
To show you the true hospitality of the Rose & Crown Hotel I would like to offer you a free upgrade to one of our superior rooms on a future visit to Colchester. This is subject to availability and valid for one year - please call Lisa direct to make your booking 01206 866677.
We take all our reviews seriously and act on them to improve our services and facilities, I thank you again for taking the time to pass on your comments.
I look forward to welcoming you back to the Rose & Crown Hotel.