Not good for those warm nights.
22/07/2017 STSTOM, Amble, United Kingdom
The lady on reception was helpful but the welcome could have been better. We stayed in two rooms, both of which proved to be quite stuffy and stifling throughout the night which made sleep virtually ... more
The lady on reception was helpful but the welcome could have been better. We stayed in two rooms, both of which proved to be quite stuffy and stifling throughout the night which made sleep virtually impossible. (One of the rooms didn't even have a fan.) In R204 there was a blind missing from the bathroom and there was no holder for the toilet roll. The showers were very good and the beds were comfy. However, as breakfast was not included in the price, we did think that the room rate was either overpriced or highly inflated due to the university holding it's graduations during that week.
All-in-all, we were disappointed, especially as this is a Best Western hotel. Air conditioning would greatly improve the overall comfort. Car parking was good and the location of the hotel was also good. less
Ricardo S, Manager at Best Western The Rose And Crown Colchester, responded to this review
Thank you for posting a review.
I can only apologise about a missing fan, we check our electrical's every two weeks and it must have gone missing in that time, we are unable to get air conditioning.
I am sorry you were disappointed with your stay and I hope to have the opportunity to show you the true Rose & Crown hospitality on a future visit.