Best Western The Rose & Crown Hotel

Booking was easy and the reception welcome was great. So assume the staff are good. The outside of the hotel is lovely and the reviews were good, we had 2 x executive rooms..... very disappointing. Both rooms were not clean, one room had sticky hand prints on the headboard, all paint work had hand prints and the bathrooms were mouldy. Beds not comfy and was a an awful nights sleep. Wouldn’t recommend shame as lovely building . less

Stayed here for a week due to working in the area. I had a executive room what in all honesty was a poor standard double. The room needed a deep clean dusty throughout with splash marks and stains on the walls, unacceptable due to the current circumstances. The mattress was horrendous due to a large dip in the middle. Unfortunately I happened to come across the quilt underneath the cover as I was making my bed and it was quite badly stained what I wish I never saw. There was no towl rail or anyway to dry towels or wet clothing as the radiator was an old electric one with a do not cover sign on it. The plug socket the radiator was plugged in did not look secure to the wall and unsafe. The biscuits supplied with the coffee and tea were out of date and the Internet was poor especially in the early evening during peak times. Overall it was a stay where I was counting down the nights I had to stay in and have advised my company not to book here again. less

Despite Covid restrictions in Essex The Rose and Crown Colchester made our stay very comfortable and pleasant. Friendly and attentive staff and excellent food! A great location from which to visit the castle, zoo etc. less

My wife and I stayed for a Saturday night. Due to Covid-19 impacts and guidelines there were less staff working than normal and the bar was closed in the evening. We had to pre-order breakfast the day before including the time we would arrive to eat - a loss of flexibility but understandable in the circumstances. There was no room service due to covid. The service at breakfast and the front desk was friendly, efficient, and helpful. The hotel is old and full of character. Our bedroom was very spacious, clean, and had a very large 4-poster bed. Also a large bathroom down a few steps. Overall we felt it excellent value for money. The hotel is well location and is a 15 minute walk (up hill) to the town centre, and is close to the river. A few points to be aware of, in many cases due to the age of the property: - the room was at the front of the hotel and faced the main street, although the windows were double-glazed, the busy cross-roads outside was noisy. - the bathroom had lovely old beams in the ceiling and walls and was very characterful, but this included bits of metal and very old nails pocking out in places. - the bedroom was excellent but had surprisingly thin walls. It was if the couple staying in the next room were in our room ; we could hear every word they said and later in the evening, could hear everything they did - the bathroom had two windows. One had a blind.. The other in the corner by the bath had no cover and: there was a sightline to the building opposite to the toilet, shower and bath, which felt a bit uncomfortable, particularly at night with the light on. But overall we enjoyed our stay and would recommend. less

I've just left this hotel and it was nothing short of brilliant! The first thing you expect in every hotel is both friendly and welcoming staff. This hotel delivers! The room was clean, spacious and blocked out any noise that may have disturbed otherwise. Ideally located being only a short walk into town. Was a very pleasant stay, if I end up in the area again I'd definetly stay at this hotel. less