We attended a wedding yesterday on the 14th, when we arrived finally to the the hotel to find there was no where in the hotel to park, i had a chat with the receptionist and she advised that parking i... more
We attended a wedding yesterday on the 14th, when we arrived finally to the the hotel to find there was no where in the hotel to park, i had a chat with the receptionist and she advised that parking is not allocated for residents who were staying at the hotel, we was not rude to her, and she said i can't deal with those people, the wedding party was waiting for us to sit down for the meal, we had to drive around again to park in the pay and display,. When we decided to check in for our room, we went to check out our room and was appalled by what we has seen, it smelt musky and damp, was dirty and not cleaned, as you will see from the photos below. We went back to reception and spoke to the receptionist and asked we could change the room and was informed that the only other room available was the one next door with no bedside lamps as they were broken. We wanted to cancel the room and asked for a refund and were advised this could not be done and would need to send email to the manager, we cancelled the room and had to come home no way we were going to stay in the hotel room. I would like to request a full refund. less