Best Western The Rose & Crown Hotel

Just got back from 2 night stay at this wonderful hotel, What can I say,check in service from reception so welcoming and outstanding, room was outstanding clean and stunning, the bar is wonderful and the food well what can I say incredibly, look amazing, tasted amazing the same for breakfast service as well, You should be very proud of the team of staff at Rose and Crown, sue, Cathy,becky,jade, Tony that works the bar, not forgetting the lovely lady that was on reception duty 31st July and 1st August, she went out her way to get us taxi, when ours didn't turn up, so helpful. Outstanding incredibly service overall and would reccommed family and friends to stay. We will be bk again!! less

On the positive side lady on reception was lovely, very friendly and helpful, car park right outside and a short walk to town centre. It’s a lovely historic building and was clean and tidy. However our room 229 was directly on the road and we got very little sleep all night due to the constant traffic noise, another big disappointment was the food in the bar, on the plus side staff were friendly and helpful, but the chicken burgers we had were a real disappointment, for the price paid chicken was rubbery and chips deep fried and all stuck together, my wife being a hotel chef was not impressed. I wish we’d of gone with our initial cheaper choice of premier inn. less

This was a quick booking in that it was last minute. I selected the standard room as it was for business. Lovely, quaint room, fabulously comfortable bed (I was room 202). Although the room was compact, it was absolutely perfect for 1 person. The en-suite was functional. Had all the shampoo and soap in there. The shower, although only a cubicle was like Victoria Falls and that's all you want, after all. Very clean, well kept and cozy. I loved it and will return. less

Beautiful building within walking distance of the town centre. The rooms were clean and comfortable although there were a few dated aspects. The biggest positive for the hotel is the fantastic staff, all great but especially Rowena, who sorted out a big issue when Booking.com messed up. Wifi is great, free online parking was very useful and breakfast was top quality. less

I would liken staying in Room 202 to booking a berth on an overnight ferry crossing, only to discover that your cabin is right next to the engine room: constant noise all night from what I assume is the cold store/refrigeration unit underneath, joined intermittently by the noisy air conditioning unit parked outside and just below the room. In a previous review my wife has highlighted issues we had with a lack of toiletries and hair dryer, as well as the chaotic breakfast we endured on our second morning here. Frankly, the breakfast staff on our first morning, and - more importantly - the receptionist who greeted us when we first arrived, are the only two reasons I have given any stars. less