Nice hotel, pleasant room, but ...
24/04/2018 Judy S, Peterborough, United Kingdom
We stayed in the new building at the Rose & Crown for a wedding. It is a beautiful, ancient, and well-preserved building, so if you like half-timbered hotels with low beams, sympathetic decor and rab... more
We stayed in the new building at the Rose & Crown for a wedding. It is a beautiful, ancient, and well-preserved building, so if you like half-timbered hotels with low beams, sympathetic decor and rabbit-warren floor plans you'll love it! The staff are all great: courteous, helpful and attentive. The waiters were all charming, and made sure that those of us with allergies and intolerances were fed appropriately, even if they had to invent a solution which wasn't on the menu. The food is great and beautifully presented. The windows open, which is a definite plus! The staff will fix all the problems they can possibly fix, but sadly, some just can't be solved quite that easily.
The two main problems were:
The mattresses are not supportive. They are too soft. Some appear to be in desperate need of replacement (I was shown various rooms to see if any would be better for me). Neither my husband nor I slept well, and we both woke - predictably - with backaches.
The room we were in (in the new part) appeared to have been created by someone with no clue how to design a hotel room. The bath was quite high and a bit difficult to get into easily, and the shower was powerful enough to hit the opposite wall, if turned on incautiously, and that wall had a non-waterproof shelf which had degraded badly through constant wetting. I'm short-sighted, and had to squeeze sideways between the loo and the handbasin to get close enough to the mirror in the bathroom to do my make-up. The switch for the electric towel rail was actually outside the room, next to what looked like an air conditioning unit (which didn't seem to work), so in an effort to turn the air-con on, we ended up heating the whole room even more. And the hairdryer is hidden in a lift up flap of the desk. The problem with that is a) you don't know it's there until you've laid out all your stuff on the desk and start searching for it, and b) it's captive, and the mirror you're suppose to use is on the underside of the lid, which cannot open more than halfway because it hits the wall-mounted TV. We asked for help, and when the lady pulled out the desk, it was clear that the room hadn't been cleaned thoroughly for a while, because there was a dusty old cigarette packet down in the corner. This assumption was borne out by the fact that when I turned on the portable fan later to try to cool the room, it blew a cloud of dust towards our beds - a bit of a disaster for me since I'm asthmatic, and spent that night wheezing and coughing. The fan cage, on closer inspection, was caked with hanging clumps of dust. Sadly, since I'm extremely short-sighted and also have cataracts forming, so this was not apparent before I switched it on - I just assumed it would be clean!
Most of these are small inconveniences and won't worry most people, but the dust and the mattresses were big deals for us, sadly. less
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this review
Dear Judy S,
Firstly, I am pleased the staff went above and beyond, we are very proud of our team here.
The receptionist had already said about the desk lid not opening, and upon inspection the desk had moved position which indeed meant there wasn't room for the lid to open. In hindsight when we upgraded the TV's they should all have been positioned slightly higher.
I will share your comments with the housekeeper regarding the fan and the other items - I will point out that we disused the AC system years ago removing the controls etc but the vents can not be removed.
I can only apologise about your disturbed sleep, with dust and the mattress - we use all reviews and guests comments for long term repairs/replacements.
I look forward to the opportunity of welcoming you back again soon.