Best Western The Rose & Crown Hotel

A beautiful old building with loads of character and charm. Guest rooms really nice - well-presented and clean, but need to be king-sized beds as usually found in hotels rather than the 4'6" standard doubles. Quality of guest service varied - check-in was handled really smoothly and professionally by a really pleasant receptionist, but breakfast service was shoddy and unprofessional. Food quality at breakfast was average. Noise from function rooms is very audible in some guest rooms - although to be fair we were notified in advance of the event, and the DJ stopped the music dead on time. Could do with a slightly stricter curfew on noisy guests in the carpark directly outside guest rooms, though. less

We only stayed for one night, loads of beams and historic features, staff really friendly and helpful, our room and hotel in general very clean, food delicious, thoroughly recommend this for an interesting comfy stay less

My friend and i wanted to celebrate getting back to normal and have meals out again. As i have had lovely lunches at the rose&crown lately, it was good to have an evening meal there. The service was brilliant we were welcomed warmly, had a good table. Very tastey food well presented, and good size portions. We were so happy with everything we will be back very soon. less

I stayed at the Rose & Crown, Colchester just for one night whilst attending a family wedding. I found all staff very helpful and good at their particular cherries. I was treated with respect and courtesy by every staff member that I came into contact with. I think this was definitely a positive experience. less

We attended a wedding yesterday on the 14th, when we arrived finally to the the hotel to find there was no where in the hotel to park, i had a chat with the receptionist and she advised that parking is not allocated for residents who were staying at the hotel, we was not rude to her, and she said i can't deal with those people, the wedding party was waiting for us to sit down for the meal, we had to drive around again to park in the pay and display,. When we decided to check in for our room, we went to check out our room and was appalled by what we has seen, it smelt musky and damp, was dirty and not cleaned, as you will see from the photos below. We went back to reception and spoke to the receptionist and asked we could change the room and was informed that the only other room available was the one next door with no bedside lamps as they were broken. We wanted to cancel the room and asked for a refund and were advised this could not be done and would need to send email to the manager, we cancelled the room and had to come home no way we were going to stay in the hotel room. I would like to request a full refund. less