We recently stayed at the Rose and Crown while visiting Constable Country. The hotel itself is a fine old timber framed building with lots of character. While our room was in a newer annex, it was still in many senses a fitting place to keep with our Constable themed getaway.
The room (134) was on the small side, and was in need of some cosmetic care. There were a few chips in paintwork, damp damage in the bath ceiling, and some dented fixtures, and the room itself was in need of more care in the general cleaning. Room 134 has two singles which were pushed together to make a double, but these were not clamped and did slide apart a little during the stay.
The location of the hotel is good, and allows access to Colchester, the Stour basin and the Harwich. There is free WiFi, and parking as well.
The sleep quality was good, and the room quiet.
Service at reception was professional, but the restaurant staff much less so. We arrived for Saturday breakfast a half hour before the posted closing time. The staff seemed impatient, and gave the impression of "just wanting to get this over with." This was displayed in the fact that as guests finished, not only were tables bussed of dishes, but the flowers and condiments were cleared as well, giving a clear of "unwelcome." Added to this was the fact that portion sizes for the cooked breakfast were small (especially for a price of nearly £12 pp). We requested vegetarian sausage, which they had run out of so they offered a chance at an alternative. We asked for the fish, to be told that that would incur a surcharge, We therefore, went without. This again seemed a failing of customer service by the dining staff,
All in all an okay stay, though not of the quality of our other Best Western stays, and I would not book the breakfast ever again. less