Motel, not a hotel
First off, as 2 younger women traveling alone, I did *not* realize this was a motel. I never would have stayed here had I realized. Once we got in the room things were good, but our room was in the se... more
First off, as 2 younger women traveling alone, I did *not* realize this was a motel. I never would have stayed here had I realized. Once we got in the room things were good, but our room was in the second building. The stairs on either end are towards the back of the building, so we weren’t going up those. The stairs in the middle, nearest our room, had a man that was clearly drunk, smoking directly outside his room. He was also standing in the middle of the stairway, and since it was 10pm at night when we arrived, that didn’t feel safe either. In the morning, the people outside the room talking seemed extremely loud. I then realized the door at the bottom didn’t shut all the way. It looked like it had been forcefully pushed open at some point. The room itself was fine- about what you would expect for a place with 3.8 stars. Water pressure in the shower was great, though I think the water was hard water, as my hair was quite tangly- way more than usual. Room seemed very clean less
Shaniko Montgomery, Other at Best Western The Oasis at Joplin, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.