Very disappointed! Look elsewhere
06/09/2017 2cruisers2015, Lincoln, California
Ceiling in bathroom falling down. Room was on back side and very dark and very small with no place to put luggage. Small TV in cabinet which blocked side views even when TV was rotated. The room smell... more
Ceiling in bathroom falling down. Room was on back side and very dark and very small with no place to put luggage. Small TV in cabinet which blocked side views even when TV was rotated. The room smelled of a very strong perfume or insecticide which made me feel ill so we turned on fans and opened the door to try and air it out but smell still lingered. Man checking us in was very friendly and looked to find us a room that was not on the second floor because there is no elevator here. This is not what we expect from a Best Western. If this is the best there is in Joplin we'd drive on if ever in the area again. less
, General Manager at Best Western The Oasis at Joplin, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 417-781-6776.
Best Western The Oasis at Joplin