Outstanding Hotel, Except for the WiFi
01/11/2016 CazCoach, Wisconsin
Stayed one night in October. Overall, it's a great hotel. Excellent location, well-appointed rooms and lobby, excellent restaurant on site, friendly staff, good breakfast. We've stayed there before, b... more
Stayed one night in October. Overall, it's a great hotel. Excellent location, well-appointed rooms and lobby, excellent restaurant on site, friendly staff, good breakfast. We've stayed there before, but this was the first time since it became part of the Best Western chain. We had no WiFi access. Staff told us that Apple products don't work on the WiFi. Really? It's not like it's a "minor" brand. Have never had a problem like this before, either a hotel's WiFi works, or it doesn't. "Doesn't work with Apple?" What's with that? A nice young man from the front desk even came to our room and called tech support but still couldn't resolve the issue. Hey, Best Western... it's nearly 2017; Apple has been around a while. How about getting on board? less
HotelChequamegonGM, General Manager at BEST WESTERN The Hotel Chequamegon, responded to this review
Thank you for taking a moment to share your thoughts about the Best Western The Hotel Chequamegon. I am happy to hear that you enjoyed most your stay. I apologize on behalf of the staff concerning where we fell short on exceeding your expectations. We are committed to providing our guests with superior customer care. I will use your feedback to ensure that we are able to ensure a better experience for our guests in the future.
Drew Carlson, General Manager