Best Western The Hotel Chequamegon

My husband & I travel from Northern MN to Ashland the first weekend of December for his birthday. We love the community, shops, and restaurants. The ONLY PEOPLE I have met in Ashland who are rude include the desk clerk & manager from today Dec 8, 2019. My questions were answered with the customer is always WRONG remarks, excuses, no apologies or help, and as I exited— the GM had audacity to make a final last word rude remark I’D NEVER RECOMMEND THIS PLACE & encourage others to find alternate hotels less

If management has changed since December 2017, please take into account. I HOPE my experience was just a fluke. The front desk clerk brushed me off when I asked about a USB connector to charge my phone (none in rooms). He also noted that nothing in the hotel would be open their regular hours because it was cold and the staff went home early.The interior was under construction (understandable) which put a damper on my stay, but the staff couldn't be bothered to make it any less of a damper. It's like they just didn't care. The place was a ghost town (midweek after Christmas); a handful of guests weren't worth the effort I guess. I was also charged twice accidentally and had to go through a refund process. Maybe they've figured out how to handle third party transactions since then. The whole experience was a shame since I'd been looking forward to staying at this beautiful place since I was a little kid. I'd love to visit Ashland again but won't be staying a the BW. less

My wife and me stayed here over a recent weekend, And it is a nice hotel, I did notice the room numbers outside the room were old postal boxes.. an unique touch. I did notice that near the lobby the metal trim piece from carpet to hardwood floor was loose and popped up if stepped on, Which could cause a problem. We had a double queen suite was very nice, tall ceilings and comfortable. My complaints would be a 32 inch tv is very small for the room.. The bathroom really could use some venting.. breakfast was very good, not spectacular, but decent. Overall it is a nice hotel, including the bar and restaurant down stairs.. less

The hotel was built to model after the original Hotel Chequamegon back in the 1800's. The rooms are roomy but in need of some updating. The bar and grill on the lower level offer a great view over Chequamegon Bay with a large deck. All in all, it's a nice place to stay but the breakfasts have been a disappintment during our stays in the past less

The hotel itself is beautiful at first glance. However, there were a lot of places where I saw maintenance was needed. Ceiling tiles in the hallways were out of place, curtains in our room had holes/rips in them. The carpets needed refreshing. The beds were just so so. They were more firm than what I was used to. less