Best Western The Hotel Chequamegon

The hotel was clean. The room was clean and very comfortable. Only issue was the TV could not pick some channels. All of the appliances worked in the room. The limited breakfast was good. The two front desk clerks we dealt with very helpful and friendly. less

This is a charming hotel! The lobby is cozy and feels comfortable-like a home away from home. The parlor is beautiful and a great room to sit and talk or read and look out at the lake and the marina. The staff is friendly and really understands how to make feel people feel welcome. Coffee and ice water are available 24/7 and we loved the free hot breakfast that was served. The fitness center has great equipment and is spacious-much bigger than others I've been to. The restaurant on site is wonderful-with lots of outside seating and lake views. This hotel has places to get access to the lake, walk and explore-great for families too. I would highly recommend staying at the Hotel Chequamegon! less

In this hotel right now. It is a gorgeous and clean place. Can’t beat the view of Lake Superior. Upon check in Ann Marie was friendly, knowledgeable, and overall awesome. Unfortunately, that’s where it ended. It’s snowing and the satellite dish is covered with snow so the TV isn’t getting a signal. My husband went to the front desk and was told there was nothing the front desk kid could do because he looked and the dish was too high. I went to the front desk myself and asked for a broom. It isn’t too high to reach with a broom... The kid basically started to argue with me and was rude as can be. My husband asked if maintenance could be called and the kid snaps back that he did and there was no answer. Apparently this whole hotel has ONE maintenance person. Anyway, He left the front desk area and was gone for a bit. Came back, said he can’t give us a broom because he called his GM and she said it’s an insurance liability. Of course it is, I know this, but saying there’s nothing you can do and dismissing a guest is unacceptable. I got the GMs name and you can be sure she will be getting a call from me on Monday. I told him he was rude and he didn’t seem to care. I also told him that upon check in my husband and I fell in love with the hotel and already told family how lovely it is and planned to return in the fall with our kids. There is NO chance of that happening now. I can get that there are limits to what this kid can do but it was his sarcastic, don’t really care attitude that pushed me over the edge. If the maintenance person can’t be reached maybe they should have a back up plan. Maybe the GM should be coming in here to do it herself. Telling a hotel full of guests that having no TV all night to just deal with it is the worst possible thing you can say to a guest. If I could have found the phone number for the ownership, Maplewood Hospitality, LLC I’d be calling them too. I will never stay at a hotel owned by this company nor will so ever stay at a Best Western branded hotel ever again. less

We stayed here in December and loved our visit. We had a lake view king room and everything was great! However we stayed here now and had a city view room. Very different. The room was unbelievably hot!! The thermostat is locked up and unless u put on air it was sweltering. I understand it was extremely cold outside but let people adjust their own room. Also very noisy, sound of motor of some sort running all night. It is a beautiful place but I recommend staying lakeside. Pay the extra, worth it. less

The hotel was beautiful as well as the scenery. They made our experience less stressful in these COVID times. The hotel and our room was very clean which made us feel more relaxed. The setting of the hotel was wonderful. Right on Lake Superior. The decor was amazing. less