Not the mot enthusiastic welcome!
05/11/2017 Lawyer6538, Bournemouth, United Kingdom
I checked in here late afternoon on the day. The in-house receptionist was training a new employee. If she intended to set a good example she failed dismally. She was curt, unwelcoming and quite hone... more
I checked in here late afternoon on the day. The in-house receptionist was training a new employee. If she intended to set a good example she failed dismally. She was curt, unwelcoming and quite honestly made us feel that we were, a nuisance. She kept us waiting for quite some time while she gave instructions to the trainee without a smile or apology The payment was demanded before we were given the keys. and quite honestly for £110 for one night in a three star hotel I would have expected breakfast to be included. The room was fine if small . A note was pushed under the door demanding that we did not smoke - we didn't. The receptionist the following morning was pleasant and polite but I would certainly not stay there again less
Fay C, Manager at Best Western The Hotel Hatfield, responded to this review
We appreciate you taking the time to provide us with your measured review.
It is disappointing to hear that you experienced these issues on arrival of your stay.
I have discussed your points with the relevant departments and we are putting in place measures to ensure that this does not happen again.