Best Western The Hatfield Hotel

Walls were thin no sleep. Also, my colleague was put In a room known to have a noise problem. Very poor. Staff nice but hands seemed to be tied by best western policies. Very poor hotel compared to the others available. I will not stay here again. Actually I feel sorry for the staff. less

This is a very pleasant location on the sea front promonade. The staff are always friendly and helpful and the food is good. However I was shocked to find that our favourite snack of tea with scones has had a 39% price increase. This hotel in my experience has always offered food at very fair prices, but this increase is massive at over ten times the level of inflation. It is now a very expensive place for tea and scones. less

I will do this in 2 parts for those who like "positive" and struggle with truthful negative. THE Breakfast we had for 2 mornings was very good. As were the showers. Remember that senior staff cannot be on duty all the time. The dining area is really nice as overlooks the sea. I would thank Bethany and Emma for their understanding which came sadly too late. We recently joined the rewards scheme expecting the standard to be better than "Budget hotels" (EG: Holiday Inn Expr and Travelodge). in the case of this particular BW NO, the "Budget" are vastly superior as are the beds and reception service (At Budget they will offer to take luggage for you, in our experience-but NOT here). When I booked, due to arthritis, I was told a lift to all floors was available. However, it transpired prior to our arrival that the lift hadn't been operational for a while and there was no indication as to how long it would be in that state. We were allocated a ground floor room in "The Lodge" which we were told "is a double" (infact-2 single beds pushed together and a duvet over the top, very thin and didn't cover the beds. The hotel confirmed they didn't have any spare Kingsize duvets). The curtain in this room was hanging off the rail!. The receptionist (to keep this brief) moved us to L3 - an upstairs double room and if this is what you get from BW for the extra money (from a "Budget") then it isn't worth it. A draughty room (due to sash windows) with an "iron burn" on the carpet (reported by a customer in Dec 18). The view I can only describe as WORSE than a Travelodge car park. Please think carefully before booking and speak only to the Reception Manager as she does care about customers, something We didn't find in the rest of the reception staff. This should have been so much better than my honest review. I am writing only about the "Experience". We are grateful to "Emma" for her understanding and a kind refund or "2 days". We left our 3 day visit 1 day early due to the experiences I have honestly described. I AM hopeful the next BW experience will be superior. Our view (both bedrooms) was of the KFC which was under 50 yards away and open until 11pm each evening! and this was not the experience we had expected for such a well known Brand less

We visited The Hatfield for dinner one evening. For starter I had the squid and seaweed and my husband had the halloumi cheese and cous cous. For mains we had the posh fish finger sandwich and BBQ chicken melt burger. Both courses were very tasty and well presented. As my husband was driving he had the strawberry cheesecake milkshake which tasted as good as it looked and I sampled a couple of the gins, a blood orange one and a Parma violet one. The staff as always were very helpful and polite. I look forward to returning to try some more of the yummy sounding new dishes and of course some more of the gins. less

The Hatfield is in a fantastic location, the bar area is well furnished and a pleasure to be in... the food is also very good and reasonably price. The coffee however is a real let down, extremely bitter, burnt tasting not at all smooth and sticks with you the entire day. Please buy some generic Lavaza beans or something Hatfield team... it can't get much worse! less