Best Western The Hatfield Hotel

If we could give this “hotel” 0 stars we would The last time we stayed here our room was so dreadful we were given a voucher for a complimentary night. Naively we though this stay might have been an improvement. The first room we were given had a bucket under leaks coming from the roof and the rhythmical drip of constant water hitting the bucket. Both taps ran hot. The second room we were offered was identical apart from its number. Now we are in the bridal suite that, at least, doesn’t have a bucket. The delightful night Porter has given us bottled water as there is no cold running water in the building. The 3 day women who checked us in must have known this but obviously didn’t care. In COVID times when rooms should be sanitised, there are small biscuits under the coffee table and cleanliness barely passes muster. Robbie, the night porter is the only asset this hotel has to offer. Thank goodness we are only here for one night. The place should be closed. less

Hotel is situated on the Esplanade in Lowestoft with some rooms having a sea view. The rooms are comfortable & there is a lift to all floors although on each floor there are steps between the lift & the rooms. The Hotel has its own car park. The food on the Restaurant is excellent & I enjoyed both Breakfast & Evening Meals during my stay. The staff are friendly & helpful. I would definitely stay here again. less

Since my review was deleted on booking site I will re-write it on here.. location of hotel was nice, lovely sea views, good sized car park, could not fault the food in the restaurant although service could have been better but understandable through these times. We found the room quite unclean, there was a lot of dust all over the lampshades, radiators, bathroom etc. The bathroom radiator could not be turned off so was far too hot, we had to keep the bathroom door closed in order to make the room a bit cooler and keep the window wide open (which then meant lots of noise as expected from outside). There were holes that had been filled in the walls and not sanded or re-painted just splodges of filler everywhere (as shown in photos). Bed was very creaky although when you stayed completed still and managed to fall asleep it was fairly comfortable. We booked 2 nights but unfortunately 1 night was enough for us, we tried to get a refund for the second night due to the heat and bed in the room but it was an instant no. Sadly won’t be returning which is a shame as location was great and food was good. less

Hi, I’ve been to the Hatfield twice now, both times for afternoon tea. The 1st time was excellent & couldn’t wait to go back, unfortunately we’ve been back and it was really quite average. Our sandwiches had obviously been made prior to us coming & were hard, we had one very small scone each, & the other cakes were all squashed. The tea pots were all dull, not been shined up, when I ate the sausage rolls and pickle, this was ok but they’d only given us one small plate, not another one for my sweet stuff. The first time we went, the lady came and asked us what sandwiches we wanted as my husband doesn’t eat eggs and neither of us eat salmon, then went and made them fresh, very helpful lady. As I said this time they were made beforehand, salmon, yuk, egg!& coronation chicken which we don’t like. What a waste. For the price we won’t revisit, really gone downhill. less

Good food nice restaurant....however my table was really sticky and needed a clean....the bed is extremely uncomfortable( writing this at 5am)...couldnt get a full night's sleep as it is a very hard, old and noisy bed. The room smells of Mould and could do with a fan...like premiere inn & travelodge. less