10/01/2018 Sophie R,
We recently held a festive company event at the Hatfield and the employees there could not have been more helpful and welcoming to us, both when planning and arranging the event, and on the night itse... more
We recently held a festive company event at the Hatfield and the employees there could not have been more helpful and welcoming to us, both when planning and arranging the event, and on the night itself. They were dedicated to making sure that everyone enjoyed the evening as much as possible, and were definitely focused on customer service and personalisation - which makes a huge difference as most venues are simply focused on making as much profit as possible from each booking.
The venue is excellent as it is decorated beautifully over Christmas and in an employee survey we carried out afterwards a large number commented on how much they had liked the venue and enjoyed the atmosphere.
0% voted that it was poor or very poor, and the highest rated response was excellent (46%), with 89% of employees voting that it was excellent or very good. Many commented 'nothing' asked what they would change about the venue or other aspects of the party.
Some of the general comments included: ‘The hatfield is a great venue for the party and their food is exceptional.’
‘Great Atmosphere, Great food, nice to mix with colleagues out of work. Loved the venue nice and open plan. Good hotel staff’.
We received a large number of comments on how excellent the food was, as the chef and his team had created a huge buffet spread (with vague direction from us but executed to an extremely high standard of quality and variety).
There was plenty of bar staff and others walking round throughout the evening to offer food and any help needed.
Thanks again to Steven and his team for making our event a success. less
Steven C, General Manager at Best Western The Hotel Hatfield, responded to this review
Dear Sophie R,
Thank you for such a glowing review!
We really do appreciate you taking the time to provide such an extensive review of your festive company event, held here at the Hatfield Hotel. We are so pleased you found the team to be not only helpful and welcoming throughout the planning and organising stages, but also on the night itself.
Through the consistent commitment and dedication from our team, we certainly strive to deliver customer service with personalisation, as it is one of our ambitions to ensure every guest visiting the hotel has an enjoyable time.
I am delighted to hear you found the hotel to be beautifully decorated over Christmas, more so the results from your own internal employee survey. They certainly make for some rewarding reading especially when hearing 89% of your employees voted the evening to be either excellent or very good. With general comments referring to the food being exceptional, great atmosphere, good hotel staff and a great venue for the party.
It is fantastic to hear there were a large amount of comments rating the food as excellent and I will be sure to pass these comments on to Aaron (Head Chef) and his team. With a vague brief from yourselves, the team rose to the challenge and enjoyed putting the buffet together as much it was enjoyed by all who attended the party.
It is always great to hear such positive feedback and I will be sure to pass your kind comments on to the rest of the team. We hope to welcome you back again soon.