Best Western The Hatfield Hotel

Went to this restaurant on 15th Feb. Must say the staff were very professional and attentive. For a Saturday evening it was quiet. We had the prawn cocktail for starters. That was so disappointing it was a lot of lettuce with a small amount if prawns with sauce on it, no tomato or cucumber served in a pie dish. 12 months ago I had the same but this was served in a glass with loads of prawns and mixed salad lovely. We had steaks which were fantastic and served with Chios pies and a tomato and had onion rings as an extra those were lovely. We followed it with Apple crumble and custard which wad also great. All in all a lovely meal except for the prawn cocktail oh and the ambience was good. Would I go again yes but would avoid the prawn cocktail. less

A whole crowd of us stayed at the Hatfield Hotel for the annual Clown Gathering. I avoid hotels.. they're really not my thing.. but I can't pretend that my stay at the Hatfield was anything other than wonderful. The room was everything it should have been, with a beautiful view of the sea; the staff were friendly and welcoming and very relaxed, and dealt brilliantly with twenty or so noisy clowns at breakfast, and also in the bar in the evenings., when i'm afraid there were occasions when we made a bit of noise. But on the one occasion that a fellow guest complained about this, the staff immediately passed it on to us, and of course we turned down the noise, Breakfasts were splendid.. I'm vegetarian, and felt that I was well catered for.. otherwise I ate elsewhere, so I can't say anything else about the food, but friends who did eat in were very complimentary. We'll be back there again next year, and I for one am very happy about that. The only problem was that my friend with whom I was sharing needed a walk in shower, and had not stipulated this, and had to use the bath, which was much less convenient for him. The staff did their best to find us another room with a walk in shower, but none was available, however this was not their fault . As far as I was concerned, I was comfortable, well fed and felt very welcome and well looked after. less

Went for bite to eat as we've been here a few times over last summer and not sure what's gone wrong as from the moment we got in there not good. Tables left uncleared so had to clear one ourselves. Then went to order food from bar and I could tell straight away from queues to many inexperienced young staff with no supervision by more experience staff which is never good sign. Went to order food simple enough! No as it turns out the chargrilled chicken with garlic prawns even though its on main menu doesn't appear on there computer ordering system so young girl has to ask 2 other members of staff who don't know and then the front desk manager says it will have to be added manually. So good ordered now drinks, a simple coke and cider! Again had to ask young girl to take the ice out as she had filled the glass up all with ice, I know that pubs use less coke if they do that but that was joke! That's hard not done lol, now wait for food. Then had to ask staff for knives as there were none in either cutlery section and this only 1pm and not even busy. Next manager comes over and just checks that order we placed as wife didn't want any butter on the potatoes and wanted to check it wasn't allergy or something as the prawns would be cooked in garlic butter, so that was ok. Then my food comes scampi and chips and waitress says enjoy. We then wait thinking surely wife's chicken will be brought out in next few mins as we ordered it at same time. We wait and wait and after 10 mins wife asks member of staff at bar if they can find out what's going on. Member of staff goes away and then comes back but does nothing to let us know what's going on. Finally after around 15mins of me getting my food my wife gets hers and waitress puts food down and says enjoy, no apology or nothing. So wife begins to eat and the chicken is so tuff that not really edible. I then find manager and explain what had gone on and he says do we want it recooked, I say no as the whole point was to have meal together and to be honest did want to spend further time waiting. He offers a refund for that meal and I say to him that about the staff and the problems which I hope has taken on board as we had nice meals in the summer on the terrace. The decor also needs to be addressed as in the bar area the ceiling had water marks all ceiling and bits of ceiling cracked and down less

Im impressed that Best Western Hatfield is renovating their rooms, But perhaps they can check out their roof that leaks in dining rm when pouring rain! Walking into two buckets near entrance is not a good 1st impression. less

Wonderful view in the morning of the sun rising over the sea. Food very good (especially the calamari). Staff friendly and welcoming. Room change handled quickly and efficiently when one was required due to roommate change at last minute. less