Birthday celebration in the Ambassador suite
04/03/2018 4sacrowd, Suffolk, United Kingdom
We had a celebration in the Ambassador Suite for my father-in-law's 85th birthday. The room has been refurbished recently, and is looks lovely now. We had a 3 course meal which we pre-ordered for 45 g... more
We had a celebration in the Ambassador Suite for my father-in-law's 85th birthday. The room has been refurbished recently, and is looks lovely now. We had a 3 course meal which we pre-ordered for 45 guests, and we were extremely happy with the service we received.
Shelley went out of her way to accommodate all our requests and made sure that we had access to decorate the room. She went out of her way to keep on top of the changing guest list due to the adverse weather conditions at the time of the party.
Portion sizes were very generous, but not overpriced, staff were polite and professional, we couldn't have asked for better.
My father-in-law was really happy with his party and all the guests had a lovely evening. Thank-you to all involved. less
Steven C, General Manager at Best Western The Hotel Hatfield, responded to this review
Thank you for such a glowing review! We are so pleased you celebrated your father-in-law's 85th birthday at the hotel in our newly refurbished Ambassador Suite. It is great to hear you like the new look. I am also delighted you were extremely happy with the service you received and more so that you found Shelley to be accommodating in the handling of all your requests. I will be sure to pass your kind comments on.
We are so glad you found the portion sizes to be generous whilst reasonable priced and further to this, the staff in general being polite and professional, something we certainly pride ourselves upon. Most importantly of all nothing gives us more satisfaction in hearing your father-in-law and guests were really happy and had a great evening.
It is always great to hear such positive feedback and we will be sure to pass your kind comments on to the rest of the team. We hope to welcome you back to the hotel in the near future.