Best Western Lichfield City Centre The George Hotel

We used a Buy-a-Gift voucher for our stay and was extremely disappointed. The hotel is old and the rooms are very dated and need some improvements on them. Our room looked over the courtyard at the back where the kitchen and bar were located. We were woken through the night with constant noises which sounded like trolleys being pushed around, furniture being moved, clanging of what sounded like metal trays, machinery running, etc. There had been two functions on at the hotel on the night we stayed so maybe they were cleaning up through the night? On checkout we mentioned the problems to the receptionist who was very friendly and professional. However she referred the problem to a gentleman that happened to be at the back of the reception desk. I don't know whether he was the restaurant manager but he had just served us earlier with breakfast. He denied that it would have been the hotel staff making the noise and said it was probably the other bars emptying bottles in their bins in the alleyway, however I doubt that these bars work all night! We did not get much of an apology, I got the impression that they did not believe that their staff made the noise, however I notice that there are other reviews on tripadvisor that actually mention the same problems with rooms 31, 32, and 33. Maybe double glazing would improve the noise situation. Breakfast was very disorganised and the food very poor quality. When my husband went for his cereal, there was no milk. After mentioning this it appeared in a jug with a large chip on the spout. We waited nearly 10 minutes before anyone took our order for tea and coffee. The fried eggs were the worst we have ever had, the yolks very hard and dry. The menu said grilled bacon, however it was very heavily smoked which is not to everyones taste, the food appeared to have been sat on the servery for some time. One good point about the hotel is the location, it is very central and has the advantage of a car park, however we would not stay here again, you can get a much better quality room and a far better nights sleep at the Premier inn (and it is cheaper!) less

From the moment we arrived, the staff were unfailingly helpful and pleasant. Free parking was a plus. Loved the Gin and Tonic. The Dinner was of good quality and served by enthusiastic, well trained staff who only wanted us to enjoy the experience. Our superior double room was spacious, extremely comfortable and clean with contemporary furnishings. Breakfast the following morning was delicious with a wide variety on offer. Check out was smooth and efficient. less

We paid for an upgrade to our room upon booking as we were informed at that time that the standard room included in our deal was not available on the date that we wanted. we were not disappointed. We were put into a superior room and on entering the room i had a huge grin on my face. The upgrade was very reasonable. The staff were very friendly and helpful. The assistant manager Tim was lovely as were all the staff we spoke to. The hotel is very clean and smells nice everywhere which is impressive so well done. We were there on a visit paid for by one of our children as a gift and we chose the George to use this on. The deal included evening two course dinner and also breakfast the next day. The only downside for me was that on each of the dinner courses there were only 3 choices which was quite prohibitive for me as there wasn't really anything that I would normally eat on it. There was a salmon dish, a chicken dish or the steak pie. As i dont eat fish or chicken, I ended up with steak and ale pie which is something I would never normally eat but felt it was the only option I personally could eat. Same again with the dessert. The only item I fancied was the chocolate soil with cherries but was told that there wasn't any when I asked so ended up with spotted dick and custard. Again something I don't normally choose. If the options on the normal menu had been a little cheaper I might have gone for that menu for more choice instead. The restaurant service was good in spite of it all. Hubby's meal he enjoyed as he had the chicken dish which I must say looked very nicely presented. All in all this was a very pleasant stay in a hotel and room that we would say is probably the best we have stayed in for a very long time, a lovely experience. Would definitely go again and recommend. less

Could not recommend the welcome and service we experienced from Claudette first and foremost who we were shocked to be told is a new member of the team (seems to have settled in wonderfully!) followed by Holly, Matt and Sid. Very comfortable, good food and great service. less

I have booked a room for my parents 60th Wedding Anniversary, I was checking what was on the menu for evening snacks(,this was a sunday) room booked for a Thursday, to have the menu taken out of my hand and told this menu was not available on Sundays, this made me feel I wasn't welcome in the restaurant maybe because he thought I wasn't dressed appropriately, this made me feel like cancelling the room and the carvery I have booked for their special day,it will be interesting to see how he treats us on the day in 2 weeks time. less