Best Western Lichfield City Centre The George Hotel

The plus points. Great location/hearty well cooked English Buffet breakfast. The not so good .Arrived at 1pm quite aware that check in time was at 3pm to ask if the room would be ready any earlier. Was told this was doubtful so please come back later. In view of this less than helpful attitude, decided to eat elsewhere and tried again at 2.30. Receptionist said she would ring housekeeping which she did and said no one was answering? Very helpful so went for another walk. Gained access to our room/sauna (room 42) at 3pm. Even with the sash window wide open the room was unbearably hot so closed the window and tried aircon at coolest temperature which was fine if you stood in front of it but had no effect on the rest of the room. Finally resorted to a fan we found in the wardrobe which partially solved the problem. The even worst!! Was told by reception that our two night deal with dinner included on one night entitled us to £14.50 each towards our meal which didn`t seem very generous and that as requested our table had been booked for 7 that evening. We had made no such request!! On arriving that evening in the dining room (at a time of our choosing) a very pleasant young waitress explained that we were entitled to £27 each toward our evening meal. This would have just about afforded us a 3 course meal. I explained that this conflicted with the information given by reception and asked her to verify her facts. She said she would check with "management" and returned to tell us this was indeed the case. Having ordered our first 2 courses (about £20 each) she returned to tell us a yet again different story.We were, according to latest edicts which seemed to by now be changing at ever more frequent intervals entitled to a starter and main meal only. Before being told that we were entitled to nothing more than a cold cup of soup, we ate our meal, asked for the bill ( around £20 largely for drinks ) and settled up in cash. Apart from sleeping in our sauna we then gave the place a wide berth until the morning of our check-out when we were told we owed £11 as we had gone over our allowance at meal time on the dreaded dinner night. I explained it was nearer £20 and we had settled in cash to the nice young waitress along with a (under the circumstances) generous tip. She summoned management who unable to produce any paper work to back up this mysterious £11 agreed to waiver it. Why no paper work? He explained that there were so many offers on that it was difficult to keep track but it is surely not too much to expect that the offer signed up for is matched to the appropriate client. Needless to say we shall not return. less

Best Western Hotels are very hit and miss, this is a hit. The location was great, the staff were very good and the room did its job. The building is lovely and if you don't want to eat and drink in the hotel there are masses of other places nearby and Lichfield has some of the best pubs within 5 minutes walk. Breakfast was fairly standard.the wifi worked well and I will return, which not something I often would do to other Best Western's. less

Overall the hotel is good but with the summer heat as it has been I booked a room at the George as it had air con. After returning from an evening meal I noted that the air con even though it was set to its coolest temp was pumping out warm air. Not a good start. Then at 4.19am a fan in an extractor duct just outside my room started knocking loudly around every second. Needless to say this woke me up and I checked out at 5.30am. Upon check out I was informed that I was lucky as at the front of the hotel an alarm could be heard that had been going off since 1am. Next time I will make sue I bring my ear plugs!! less

Had our evening wedding reception here and the majority of the staff were extremely helpful. Originally checked out the venue with Tim who was helpful and friendly and made us feel special and welcome. We then dealt with Abbie once we had booked and she was also very helpful; on a couple of occasions, we popped in with no notice to check tables in the room etc and it was never an issue. On the day, Alan was the main man and we and our party thought he was brilliant. Really nice man and so helpful and friendly. Just one thing marred the day for us hence why this is not a five star review: one woman who was serving the hot food was miserable and rude ; we complained at the time. Seeing as we were paying for all the food, she only let my husband have one piece of chicken and she scowled and said he could only have one. He replied to say he’d paid for it and she still refused even when he said he’d have mine as I’m a vegetarian. She still refused and my husband got angry with her attitude being our wedding day. Very unprofessional and would suggest this woman does NOT work weddings or has some decorum and decency in future. Otherwise it was a perfect day. less

Best western member for years have nearly stayed in them all, this one ticks all my travel needs but I don’t like to remind staff to take my membership number and also having to request my points or complimentary drink.also noted that the price keeps jumping up. The hotel as ample parking to the rear and is close to all shops and restaurant less