Best Western Lichfield City Centre The George Hotel

Hotel not my usual type to stay in but thought looked cute from outside and was only staying because of a family wedding there, I thought some places were cramped but understand not much can be done by this however the lift only fits one pushchair it was not very suitable for children, cot was forgotten in room but manager did sort this right away and was very friendly! Room was warm and one fan to cool the room but did not do much to help and the mattress was hard and pillows would have preferred bit of a softer mattress and pillows, bird poo on the window not very appealing but understand could not be helped, the first night was fine however second the noise from outside pub did keep me awake a little at night and we did have an issue where someone pulled the power cord meaning the key cards kept failing but staff were very helpful to give new cards, overall it was not to bad of stay and staff were very friendly, restaurant not much to choose on menu and I think for kids a separate menu should be sorted and maybe at least one staff member at desk at all times in restaurant in case needed, however everyone friendly and not a overall to bad stay. Just knocked a star off as not to child friendly. less

A very comfortable hotel with excellent staff and accommodation . A very good restaurent and menu .Great loaction in the center of town . The staff were exemplary and nothing was to much trouble We had room 63 which was very confotable with air conditioning less

A wonderful place to stay right in the middle of Lichfield. It was a shame that our part of the hotel was in the middle of being redecorated, although our room was very adequate. A good evening meal and the breakfast (not included) was very reasonable. less

Me and my husband stayed here 11/06/2022 I must say location is perfect with free parking at the rear of the hotel (first come first serve but we managed to get one) We were offered breakfast for £8 each for the following morning however I said I will speak to my husband and get back to you. We got up to our room (we’d upgraded to a four poster room 25) and our first impression was its a nice sized room but in massive need of a freshen up. The whole hotel could do with a revamp as it’s tired and a little shabby. We then decided to add breakfast on so I called reception and I told the receptionist we wanted to add it on and that I’d be down to pay the £16 before going out for the evening. We got ready, went down to reception to be standing there for around 15mins just then we saw our friends had arrived and we then went out for our dinner reservation. To cut a long story short we came back and went to bed as we’d had a long day. We got up this morning and I went to reception and asked about breakfast to be told it wasn’t added onto our room. She told us to go straight to the dining area and they would sort it out for us. There was a queue of people waiting to be seated and we were waiting for about 10 minutes. We were then greeted by a young man who asked us our room number and I explained the situation and his reply was “our general manager is in here today so I will get him to come over” the manager came over and I explained again for him to say “sorry it’s going to be £9.50 as you didn’t pay yesterday” I explained I called from the room for it to be added on (they had my card details so why wasn’t it taken) he was quite abrupt in his manner and was not at all getting my point and in fact he said we should of waited at reception to pay last night. Which I thought was very rude of a general manager to say to a guest. Out of principal I was not prepared to pay the extra £3 when I had waited yesterday to pay and also called for it to be added as well as waiting another 15mins to be seated. What’s happened to customer service? He was the manager of the hotel, if he’d of had better people skills I would of paid the extra £3 but his attitude put me straight on the fence so we walked to premier inn down the road and had a beautiful breakfast for £9.50 (which was the same price as the hotel but I wasn’t prepared to pay it as I feel this should of been added to our room, someone should of been on reception to take payment the evening before also. I’d recommend the hotel on location but as for customer service NO unfortunately. It’s needs some TLC in the lobby area and corridors and the rooms are in need of a revamp and the wallpaper on the ceiling was almost falling off. less

Had a one night stay which was ok apart from being woken up at 0430hrs & 0555hrs by the sound of broken glass as in someone emptying a bottle bank!! I think the challenge for the hotel is the car park access is via the public car park on Bird Street. It was pretty busy in the hotel allocated area (c.1300hrs) & when I was awaiting to be collected there were plenty of non-hotel cars parked in the area. That aside, hotel is ok, staff friendly and the location to access Lichfield is very good, especially to eat out, try the Wine House actually on Bird Street. My room 44 was very clean & well maintained with an excellent shower (over bath) , bed was very comfortable and even with the noise having the window open kept the room cool! Breakfast very good and self service. Lichfield is a nice town & this hotel is good value at £85.00 including B/fast. Stay again - yes. less