What a sham of an event
Oh where to start.
My husband and I booked a Murder a mystery event that due to unforeseen circumstances we had to change to another date. We booked on to the Motown night instead. This is where th... more
Oh where to start.
My husband and I booked a Murder a mystery event that due to unforeseen circumstances we had to change to another date. We booked on to the Motown night instead. This is where the 1 star is given: the hotel were under no obligation to change or refund the night but did (we lost the difference in value so they still made money?!).
Now to the night in question.
We entered reception and saw the table seating plan for the event and were a little concerned that most of the bookings were for a corporate party (Smiles Care) and there were just a very small number of individual bookings. We were on our own so worried that we may be a little overwhelmed by a very large group of people who all knew each other - we were right to be concerned but more of that later.
We booked in and were given our room card. We proceeded to our room but couldn’t get in. After trying several times my husband went back to reception whilst I waited outside the room. During this time I could hear other people in the room. When the receptionist came back he charged into the room (thankfully the occupants weren’t in a state of undress) and after some discussion it became evident that our room had been double booked. Back to reception for us. After more discussions we were taken to a different room, an upgrade I’ll have you know! Oh what a room. No main lights, no full length mirror and the peace de resistance the four poster bed 😱. It truly was hideous and a throw back to the 70’s with all the pine glory you can imagine. It creaked very very loudly every time you went near it. Definitely no romantic evening ahead for us then. Still we smiled and carried on trying to see the funny side of it.
Whilst getting ready in my dimly lit room we had the pleasure of lots of middle aged drunk people charging up and down the corridors and into each other’s rooms whilst they got ready. Still we smiled although my lips were getting thinner.
Off to dinner we went hoping my dress was ok as I hadn’t been able to check other than my husband taking a photo. The room looked very pretty and nicely decorated so that was a bonus. We were on a table of ten with other people who weren’t part of the large private Corporate group. We chatted with them and things seemed ok. Then the food arrived. It was ridiculous. Mine was a roast dinner that brings new meaning to al dente and someone forgot leave it in the microwave for its full time (it definitely looked like a ready meal) but my husbands vegetarian offering was at best a service station pasty. With nothing other than lumpy sauce. No vegetable or potatoes for him. Just this oblong thing plopped on a plate. Needless to day we didn’t eat it. Oh and several other meals were sent backsaw well.
By now the room was getting very loud and very drunk. The music started and the room just got more drunk and more loud. I have nothing against drinking or people partying but it’s something else to see drunk middle aged people (I’m also in that age range) falling about drunk at 9 in the evening en mass. We left.
We went to the bar for a quiet drink but the bar man was busy serving the event. So we went back to our room. We couldn’t move on the bed for the creaking and as the night wore on we were treated to revellers in the hall way, revellers banging on our door, revellers partying in the car park. You’d think these people had never been out in public before.
As soon as we were able to leave (husband had a couple of drinks) we left. Didn’t hang around for breakfast but did share our thoughts with receptionist.
We emailed the manager with our complaints and he ignored us. Until I contact Best Wester HO then he emailed 🤔. After much towing and frowing where I was called a liar and he didn’t even address the room issues he offered us a 50% refund of £39.99. His maths appears to be as good as his management skills. The room cost us £119. Again after being ignored he agreed to pay the correct refund. This of course took much longer than should have.
I’ve looked at the reviews and quite frankly I think the drunk partygoers left therm before they sobered up.
Overall I’d say avoid avoid avoid. Appalling hotel that needs updating, appalling manager who calls his customers liars and just an awful event. less
Anthony G, General Manager at Best Western Bristol North The Gables Hotel, responded to this review
Thank you for your comments. I do believe that I have addressed these issues and therefore choosing not to comment further.
I have never and will never call my customers liars and so therefore find your comments to be unfair however I do wish you a very happy 2020.