A decent all round hotel.
05/11/2015 mctriv, Northampton, United Kingdom
On arrival the receptionist was lovely, really polite and helpful and the reception area was neat and appealing. Everything seemed clean and welcoming. I was offered help with my suitcase too, I decli... more
On arrival the receptionist was lovely, really polite and helpful and the reception area was neat and appealing. Everything seemed clean and welcoming. I was offered help with my suitcase too, I declined I'm only one floor up and the stairs and nice and wide with big landings. My room whilst not overly spacious was clean, tidy and had nice decor with lovely soft lighting. I like that kind of lighting but I think if you were trying to work it may have been a bit of a challenge. The one thing that was a bit annoying was I couldn't turn the lights of from my bed - I had to get up to turn them off then walk back to my bed without falling over anything - but this was a tiny tiny gripe, no biggie. The en suite was clean and well stocked. The TV worked, I was offered an alarm call and a newspaper. The wi-fi is far superior to many hotels I've stayed in and you got a feeling that people actually cared for you and the hotel. The bed was no hypnos but it was comfortable enough and the room was a nice temperature for me. No air con but windows open a reasonable distance and the radiator was quick to respond if it got a bit chilly. The clothes storage was good and plentiful. Could have done with a plug socket by the bed for my phone to charge overnight but it was no great hardship to get up when my alarm went off in the morning and walk to the phone - actually woke me up better! I had a meal in the Berkley brasserie on night one which was an excellent steak, cooked very well and great portion sizes, the following night I had another meal there which again was a good size - they forgot the chilli dip that was advertised so the meal was a little dry but it was well cooked and tasty. If you're after a michelin star this isn't your place but the hygiene and portion sizes are good and what you do get is well cooked. The cheesecake was lovely and well presented. The service was great, very polite waitress and the right level of attention. Breakfast was good, a lot of choice, I went for healthier options but it all looked nice and people were enjoying it. I would stay here again and I would recommend it. Car parking is plentiful and not far from the hotel. less
Andrew I, Manager at BEST WESTERN The Gables Hotel, responded to this review
What a lovely and comprehensive review, thank you. Excellent quality and customer service are so important to us and we were pleased to hear how much you enjoyed your stay with us. I will be sure to share all your kind comments with the Team here at The Gables. Thank you for your recommendation and we all hope you will be able to visit us again soon.