Best Western Bristol North The Gables Hotel

Recently stayed here and couldn’t leave quick enough. Room was filthy and smelt like stale old water / drains. Thick layer of dust over the radiator. Yellowing in the sink. Very small bathroom - literally had to stand on the toilet to get out the shower. At breakfast I was shown to a table which was clearly used before me (milk jug was half empty and hadn’t been refilled). Food was very basic, however staff are very friendly. Whole place needs a bit of TLC. less

This was the worst experience I have ever had in an hotel. I was woken up at 12.30am by loud and continuous noise from the Lounge Bar area, and the noise continued until around 4am. I was prevented from getting any further sleep until after 4am. I went down to the reception to complain on three separate occasions, but nothing was done about it. I have since been trying to get a response to my complaints from two operations managers at this hotel and Best Western, but without success. You can tell a lot about a business by the way it handles complaints, what I have learnt from this experience is 'Don't stay at this, or any other Best Western hotel'. less

We had room 217 which appears to be an upgrade. Four poster bed jacuzzi bath and complimentary bar of chocolate but did ask for a donation as were trying to raise money for charity. I was very grateful for the jacuzzi bath I have been suffering with severe sciatica and the bath was most beneficial. The lighting was a bit below par appears that they have halogen lamps in the ceiling and low watt fluorescent in others that take s time to warm up. Would be better if they were all LED. one of the lights over the bed was faulty. It wasn't an issue. We were there for an RAF reunion and Gala Dinner. On the whole the meal was very good although the beef was a bit tough, which was a shame. Would certainly stay again less

We have had a couple of fantastic days at The Gables, the room was spacious and very clean, The staff could not have been more helpful, Food was fantastic and the breakfast was superb, very tasty, Proper belly busting, if you left there hungry it was your own fault less

Room was spacious, breakfast and staff at breakfast very good. On arrival I wasn’t advised of the room cleaning arrangements nor was there any details on the written information given. Trying to get room service on the first night was a real battle. Instead of being informed that there were problems with the equipment in the kitchen the person I spoke just kept telling me my choices weren’t available! Eventually after some toing and froing I was told there was a limited menu but there had been no time to let everyone know! Why not post it at reception? When I did finally find a suitable menu choice it was very good. Decided to eat elsewhere the last two evenings as the choice was still limited even though the receptionist said the issues had been resolved. less