shocking the only word i can use
09/02/2016 wullieg007, Motherwell, United Kingdom
Firstly, I have travelled all around Britain on business for approximately 20yrs, and stayed in a great variety of standard of hotels and this is the very first time I have written any sort of respons... more
Firstly, I have travelled all around Britain on business for approximately 20yrs, and stayed in a great variety of standard of hotels and this is the very first time I have written any sort of response (bearing in mind I have had some poor experiences).
Secondly, my company provides credit card details to provide pre arranged rate for DB and breakfast with a £** allowance for an evening meal and soft drinks.
Today I was requested to leave the hotel due to not providing a swipe of a personal credit card.
Yesterday when I arrived after travelling from Glasgow, I was requested to provide a credit card swipe in the event that I over spend on my companies allowance as per the hotels policy.
I did explain to the receptionist that I do not have a credit card and I will happily pay for any additional expenditure that may occur whilst booking out.
As I went for my evening meal the waitress then asked for my room number (provided) then proceeded to inform me that I had to make a credit card swipe prior to my meal.
I explained I do not have a credit card and requested I be seated as per my arranged booking arrangements (and she can then take this up with the hotel manager).
I was fed.
NOTE: On arrival at the table I was presented with a menu that I would class as a bar menu (no separate bar/restaurant menu), I have to agree with other previous reviews that the food was of a pre-packaged maybe even microwaved (prawn fishcakes VERY dry and more brown than golden brown, pan fried duck breast ?? one colour all the way through and extremely tough, cylinder of potatoes solid and carrots looked so withered they had the same texture as an 80yr old Moroccan. Tell me you get this from freshly cooked? - and cheap though).
As would anybody, I was feeling a little aggrieved by now, so later in the evening I went to the bar to order a small coke as I was still short £5 of my allowance, and yet again I was informed that this could not be actioned as I hadn't gave a card swipe.
At this point I went to reception and did ask to speak to a manager to get this resolved, however the receptionist said it was sorted and I could now collect my coke.
This morning when I was passing by the reception for my breakfast I noticed this lady say to the receptionist is that him. She then called me over to the desk and confronted me yet again about the hotels policy in providing a credit card swipe even presented me with the policy card.
I will say that I was totally unimpressed with the way in which I was being dealt with and shown it, however at no point was I ever rude or use any inappropriate vocabulary.
After telling the lady once again that I do not have a credit card therefor cannot supply one, I was then asked 'do you want me to call your company?' which I was quite happy for her to do so (which never happened).
As we were at a stalemate situation I asked what is it you want me to do stay or leave, and the response was to leave.
Many other hotels have the same policy however they do not discriminate or fail to understand that not everyone owns a credit card (especially as they already have credit card details from the booking company) and quite freely accept that I can pay anything over and above my allowance with cash either at the time or generally when booking out.
Never have I experienced this in my life, absolutely deplorably handled.
Andrew I, Manager at BEST WESTERN The Gables Hotel, responded to this review
I am truly sorry that we did not meet your expectations during your stay with us and please be assured that we will take all your comments on board to improve for the future.