Room for improvement
16/08/2015 MandyB47, Sutton Coldfield, United Kingdom
Unfortunately this was not the stay which we had been looking forward to. Our room was small, poorly lit and with "issues" in the bathroom. Our evening meal started off well until we ordered a bottle ... more
Unfortunately this was not the stay which we had been looking forward to. Our room was small, poorly lit and with "issues" in the bathroom. Our evening meal started off well until we ordered a bottle of wine from the wine list, they didn't have it. Presentation of both of our first courses was very poor, almost thrown onto the plate with a pile of wilted rocket (no dressing). Main courses were no better presented but my husband said his jerk chicken with rice was acceptable my medium rare steak with jacket potato was rare and both the steak and potato barely warm. When I pointed this out our waitress offered to have it heated up but when it was returned it was not a great deal better and also by that time my husband had finished his meal (had he waited his meal would have gone cold) so we both ate separately! Not what we had planned. Coffee in the bar was from a machine and not of good quality (a cafétiére would have been nice). After the first evenings experience we decided not to eat there the second night as we had planned to do so. Breakfast the next morning was little better with our coffee arriving in a tea pot and the hot food selection very limited and dried up. However, breakfast the following morning was much better and all the staff were cheerful and helpful throughout, where possible.
On being asked, when checking out, whether we had enjoyed our stay I felt I must be truthful and I was listened to and upon my return home a senior member of staff telephoned and also listened to my complaints. Hopefully things will improve because the hotel has a lot to offer with lovely staff and a very good location.
Andrew I, Manager at BEST WESTERN The Gables Hotel, responded to this review
Thank you for your feedback and please rest assured that following our telephone conversation we now have a number of areas to work on for improvement.