Wonderful staff - disappointing food.
The staff were friendly and very efficient, especially when working a small bar that was extremely busy. However, the food was a disappointment. The turkey was a sort of pressed, rolled joint, not tas... more
The staff were friendly and very efficient, especially when working a small bar that was extremely busy. However, the food was a disappointment. The turkey was a sort of pressed, rolled joint, not tasty, and with an unpleasant consistency. The vegetables were limp - not freshly cooked, and the roast potatoes appeared to be from the previous day, as they were so dried out, sunken sided and hard that I didn't mind that we were only served 3 small pieces each. Totally different to excellent meals I'd had there in the past. less
Anthony G, General Manager at Best Western Bristol North The Gables Hotel, responded to this review
Thank you leaving a review about your experience with us, however I am sorry to see that some elements fell below your expectations.
I really can assure you that all meals were freshly produced over Christmas with the kitchen team working hard to ensure that the 3 thousand plus guests that we catered for were well looked after. Please do accept my sincere apologies for not living up to your expectations and do hope that you would choose to come back to us again in the future.