Similar to a travelodge, but more expensive!
17/09/2018 Clare R, Plymouth, United Kingdom
Stayed for 2 nights for a weekend exploring the Cotswolds. The room was comfortable, but basic. The bathroom was small and needed updating. Our room overlooked the front and the main road was always v... more
Stayed for 2 nights for a weekend exploring the Cotswolds. The room was comfortable, but basic. The bathroom was small and needed updating. Our room overlooked the front and the main road was always very noisy. The restaurant had a limited choice of food which was presented in a fine dining style, but was only average. My husband had ravioli as a starter. This was one large piece of ravioli swimming in oil. I had a fig and mozerella salad. The mozerella was the hard type suitable for pizza topping. A sugar syrup coated the dish, making it very sweet. The waiter forgot to bring one of the side dishes for the main course. Not many people were eating in the restaurant. Afterwards in the bar when ordering a drink I asked to put it on my room tab, as we had just done in the restaurant. Not having my room key available as proof, the barman was unsure if he could allow this, despite the hotel having my credit card details on booking.
The breakfast was a generous spread of continental and full English, but unfortunately the hot food was tepid. When I asked for a decaf cappuccino I was told that I could only have instant coffee because the machine had been turned off.
On our second night we ate our evening meal the The Huntsmans pub about a mile down the road. The food, drinks and service was excellent. We noted that their rooms with breakfast included were £80 per night, unlike the BW which was £100 per night without breakfast included.
Generally, for the cost, I expected better. less
AnthonyG3627, General Manager at Best Western Bristol North The Gables Hotel, responded to this review
Dear Clare R,
Thank you for leaving your comments about your stay with us. I am of course saddened to see that your stay fell below your expectations. We are very proud to be part of the Best Western Brand and I do believe that our rooms are of a higher standard than a limited service hotel brand.
It would appear that we have failed you on this occasion so please do accept my apologies.