Functional hotel with recently awarded (Mar 2018) 2/5 food standard rating
14/06/2018 Ms2014a, London
Stayed 1 night in a normal room, with double bed. The room itself was small (even compared to the likes of a budget IBIS or Travelodge). Furnishings were tired (frayed blind, chipped wood in open ward... more
Stayed 1 night in a normal room, with double bed. The room itself was small (even compared to the likes of a budget IBIS or Travelodge). Furnishings were tired (frayed blind, chipped wood in open wardrobe area), tv remote not cleaned since purchased, and grime on tiles in bathroom. No main lights in room area, just lamps. Bed was ok and mattress firm. No air circulation, just window. Only 1 non occupied plug socket in the room!
There was a brief powercut before midnight.
Soundproofing was good between rooms, lots of road noise, but hotel is next to a motorway. WiFi was good.
I had intended to eat dinner at the hotel but noticed on my way into reception that there was only 2/5 food standard rating for the hotel. Food standards website confirmed last check March 2018 and issues with food prep. That’s just gross and made me think what else are the corners being skipped on. For that reason I also skipped the hot breakfast.
In summary, a tired but functional hotel, but I wouldn’t recommend eating there. less
Anthony G, General Manager at Best Western Bristol North The Gables Hotel, responded to this review
Thank you for taking the time to review your recent stay with us.
I am sorry to see that you felt our standards fell below your expectations.
We are in the process of doing some soft furnishings within the bedrooms which will further enhance the customer experience with us.
We did indeed have a visit from the Environmental Health as part of their routine check and on the day there was a very slight problem with a piece of equipment in the kitchen which was rectified immediately. Sadly were then unable to reapply for a visit until three months after the first visit. This has now being done and I confident that this will improve the score to a 5. We take food safety very seriously and can reassure you that no customers are or were ever at risk of harm.