Good sized family room
05/08/2015 andylandyl, London, United Kingdom
I really appreciated this quiet hotel after a longish car journey, however I felt the reception staff lacked a little of the genuine warm Scottish welcome we experienced elsewhere during our trip. The... more
I really appreciated this quiet hotel after a longish car journey, however I felt the reception staff lacked a little of the genuine warm Scottish welcome we experienced elsewhere during our trip. The breakfast was OK but only just, we didn't arrive late but food was a bit short on quantity, and given the price of the room the quality was a little less than I might have expected. Checkout seemed to take an age. This would have been fine if a little more chat had been employed by the receptionist. A few more touches would make this hotel much more attractive. A shame really. The room, bedding and decor were great, the carpets on the stairs (tartan) and nearby framed images were a nice local touch too - the breakfast and reception let down our experience to make this an average rather than a good/great stay. less
managercrianlarich, General Manager at BEST WESTERN The Crianlarich Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have already taken steps to improve the efficiency of our reception area and also introduced further checks within the breakfast area, to ensure that the issues which you noted not repeated.
I hope that when you are next in the area, you can return and see the changes for yourself!