Good Value for Money - Service needs to be improved in the Restaurant.
28/09/2015 Jamie T, Glasgow, United Kingdom
My girlfriend and I spent an overnight here in September 2015 and we were really quite impressed with the situation of the hotel and felt that the room with breakfast was good value for money. I woul... more
My girlfriend and I spent an overnight here in September 2015 and we were really quite impressed with the situation of the hotel and felt that the room with breakfast was good value for money. I would describe the hotel as being "traditional" in the sense that some may argue that the rooms are a bit dated, however, we felt that the decoration was in keeping with the style of building. The hotel was clean and tidy throughout apart from the mass of plants and trinkets that are on display in the restaurant window - not really to our taste...
The one thing that really lets this hotel down is the service in the restaurant. Looking at the staff working, they lacked direction and organisation. I don't believe that the staff are allocated a particular set of tables to look after, they appear to meander from one to the next which, I believe, has a negative affect on a diners experience. The restaurant was busy and they did try their best to accommodate everyone. Food was decent and reasonably priced.
Breakfast was below average. There is a fantastic selection and the food tastes good, however, the hot breakfast items were lukewarm. If the scrambled eggs were that bit warmer they would have been fantastic!
I really wanted to give this hotel 4 stars, however, based on my experience in the restaurant and the lukewarm breakfast, I feel that 3 stars is fair. Thank you for a lovely stay and I hope this review is seen as being constructive. less