The surroundings are stunning, and the hotel is close to a path leading onto the West Highland Way, which gives brilliant walking and great views. Those are the good points.
The hotel itself, unfortunately, can only be called disappointing. The menu is overpriced for quite average food (and drink) and there seems to be an ongoing problem with the hot water, which was lukewarm for one of our days and not working at all for the other. The lift was also not working (and we had to lug suitcases up several flights of stairs to our room on the second floor). The breakfast room was so crammed full of tables that getting to the self service buffet was an obstacle course, and yet people were still having to queue to get seated.
It seems to me that what has likely happened is that Best Western's central management decided at some point to increase the number of rooms and guests, and did nothing to plan for the added strain on the other facilities. They appear unwilling to spend money on extending the service areas of the building, and even on basic maintenance and ensuring sufficient numbers of service staff.
In other words, someone at HQ has been trying to extract more income at the expense not only of the guests, but also of the much harassed and overworked staff - including the local management - who have my heartfelt sympathy for doing the best job they can under trying circumstances.
Meanwhile some bean counter at Best Western International headquarters in Phoenix, Arizona (who call the shots) will no doubt have won themselves another fat bonus for screwing more money out of this "profit center". Take home message: save your money and stay elsewhere. less