Best Western The Compass Inn

We stayed in ‘’Executive’’ room 11, a small, poorly maintained, U-shaped room darkly furnished with a small window, so a dark room. The bed was directly on the floor !!!, NO bed frame, Particular for older people is it very difficult to get out of bed (rolling?). Only for our small dog it was easy, she could without jumping, walk onto the bed. There was no shelf in the bathroom to put toilet items on. With another couple (friends) we were the only guests, men would have thought that you would first give your best rooms, if this was the case then it leave to think about the other rooms. It was Sunday and there was only a choice of different roasts. The food was good. No coffee was available after dinner. So you can see that even Best Western is no guarantee for a good hotel. We will not return here. less

As a family we come here every year for New Year but this year has been a bit badly organised. Firstly I tried to pay over the phone a few days before arrival - I phoned the number on Google and got connected to America. They gave me another number to call which I did and I was on the phone for 15 minutes and all I was trying to do was pay. The price quoted was less than I was expecting which I queried at the time. She assured me it was the right price. When we checked in the same lady took ages to get the right key and then told me I hadn’t paid in full even though I told her the price was wrong on the phone. The NYE meal itself was lovely - the food was delicious and served promptly (Donna was fantastic). The only thing is the menu said there would be petits fours - last year they got brought to the table but this year there didn’t seem to be anything? We slept well and came down to breakfast at 9am. Sadly lots of people had the same idea so to be fair the breakfast room was suddenly heaving but they just did not have the staff to cope. There was no hot food or orange juice. The only things out were fruit and cereals. I think they normally have yoghurts but there were none of those. Also normally they come around and ask about teas and coffees but not this year. Eventually a working canister of communal coffee was brought out but some people didn’t have cups. Similarly a large tea pot was brought out but the milk had run out. Some tables had their own pots of tea but nobody came to ask our table which is a shame. When the hot food was replenished the sausages weren’t a nice quality. The guys who were working this morning were working hard (especially Arran) but there were not enough staff on. As I said we’ve been coming here for years and we know it’s busier than other years which is fantastic for the family who own it but breakfast this morning was really disappointing. less

Very poor meal. Went for a meal with another couple. 2 of us chose a meal which was unavailable so had to re-chose. The food was served up on COLD plates! Noooo! Complained straight away. No response at first. Eventually, waitress said. Sorry chef not available tonight so guessing that the head chef was on a night off. Absolutely rubbish food. Bad news travels fast. Never go back there. less

The hotel it’s self is looking very tired and the rooms, while clean, are very old fashioned. There is also a strange musty smell in the accommodation corridors. My biggest issue is the so called high speed WiFi internet connection. After spending more than thirty minutes trying to connect, it was impossible to use as the maximum download speed was less than half a meg, upload speed was actually too slow to measure and dropped the connection every minute or so. less

A very disappointing meal with friends.Venison main was uncooked and incorrectly cut and was returned to kitchen. Replacement fish and chips had a strange taste and was of very poor quality. I didn't think that restaurants served this sort of food anymore. Prices were high, and it was not good value. less