Best Western The Compass Inn

Had two double rooms, one executive (the orchard room) and a standard double. Both rooms were very recently reworked and were great. Could not fault either of them, only thing to improve would be if they out the heaters on before you arrive. We had a few ( well more than a few) drinks in bar area when we arrived early evening ( it is a bit of a warren of rooms) and then eat later. States 9m closing on website but actually last orders are 8pm, not an issue for us. Food was great and service from the friendly staff was very good. Certainly plenty of staff, so no long waits. Cheff also tailored my wife's meal, as she is a very picky veggie. Went to bar after eating and allthough a bit quite we had a great time and also all the staff made us feel welcome including the lovely lady owner. The lovely large family from Spain who started to sing in the Orangey were brilliant and made the evening. Breakfast was good, once we found the breakfast room. You do have to preorder the evening before. Could not fault our stay or food. When all rooms aee done this will be a great little hotel. Recommend the Orchard room and room 17. Thanks for making us feeling so welcome. less

Mixed experience overall Reception was quite hard to find, I parked round the back so struggled Check in all good, dinner to be ordered by 8pm, card says 9pm but fine Head out for a run, ask reception to look after key so don’t have to carry it… couldn’t have been less helpful. Apparently all the keys look the same, best I take it, can’t help sorry. Decide I want dinner at 740pm, again, last orders by 8pm, fine. Go to restaurant, no sign of what to do, no sign of staff so sit down at a table with cutlery etc on. 25 mins later (now after 8pm) I manage to see a waitress and ask her for a menu… when it came to ordering I ask what’s on tap… erm, coke, lemonade… any beer? Erm I don’t know sorry… erm ok Table behind then ask where their food is… “sorry chef has been busy” Table next to them… where are our drink? “Sorry they’re coming” Food took 40 mins to arrive from ordering… 1 hour and 5 mins from sitting down (I was on my own and was a simple cheese burger and chips) … burger arrives…. No cheese… does this have cheese on it? “Should have” ok… it hasn’t… away goes the food again… comes back 2 mins later, slab of cheddar cheese on it, rock hard 😂 Spicy sauce on burger was tasteless let alone spicy… beef was average, like a giant round meatball in a bun, chips were hard a lot of them but not very nice (Enter complaint from another table about 25 mins wait for desserts) Finish dinner…. Sit waiting…. Now 1 hour 20 mins into my ordeal… finally get the bill… cheese isn’t on it (was £1 extra, so clearly forgot) My favourite thing is the Wi-Fi password is “dinewithus” …. I tried, lost 90 mins of my life!!! Bed was nice and clean, comfy and shower was good. Best part of the stay less

We just had Sunday lunches . The 2 staff I met were lovely especially the waitress . I forgot her name but she was only 16 but very friendly and tried to help us as much as she could. Food was lovely . I ordered pork roast ( it was a bit fatty but some people like that I just cut it all off) my mum ordered beef which looked gorgeous. Vegetables and presentation great. The food was also a good size and not too pricey for a special Sunday lunch. I would return again. Car parking good , easy to get to. Recommend less

Room, especially bathroom unclean. Ongoing building work intrusive . Poorly run with nobody appearing bothered Owner in denial on state of establishment, appears more interested in being in the bar of an evening rather than managing. Could go on but believe Best Western are not bothered in listening to feedback less

Staff were very friendly, and the food was excellent. The hotel itself is in a very poor state of repair and the décor is extremely dated. The room for myself and my colleague were in a poor state of repair and very very dated. The main restaurant was leaking so much we chose to sit in the bar area. Given my previous experience with Best Western Holtes it’s difficult to understand how on earth the Compass Inn meets the brand experience. less