Best Western The Compass Inn

I have used this hotel a couple of times now and it os good. Conveniantly located on the M4 so within easy striking distance of Bristol, Bath & Chippenam etc. The rooms are warm and comfortable and the food on offer is really good. less

Having read the reviews we really were not too sure to expect, upon arrival (amid Dennis!) a warm welcome from Sarah & Penny, we accepted the very generous offer of DBB for one night. Our room was of a good size and included a bath! Very please with this! Ample coffee etc a Bluetooth system immediately paired, the bed so comfortable. Having booked dinner for 19:00 hrs we made our way to the two restaurants and bar, these were very well maintained and welcoming. Our orders for dinner were taken by Donna, we opted for the specials, brisket of beef and bream, we were not disappointed cooked to perfection! the starters and deserts equally excellent! All in all a very very enjoyable one night stay! Thank you to Penny, John, Sarah, Frank (the amazing chef), and the bar girls, Arran our breakfast waiter, we shall return. less

I have just spent a brilliant nights stay at the Compass Inn. The staff are unbelievably friendly and helpful, there is loads of free parking, its in very easy reach of the M4 motorway and close to the A46 road into Bath. The rooms are spacious and comfortable and the food in the restaurant is excellent. I would recommend this hotel to everyone less

We stayed in ‘’Executive’’ room 11, a small, poorly maintained, U-shaped room darkly furnished with a small window, so a dark room. The bed was directly on the floor !!!, NO bed frame, Particular for older people is it very difficult to get out of bed (rolling?). Only for our small dog it was easy, she could without jumping, walk onto the bed. There was no shelf in the bathroom to put toilet items on. With another couple (friends) we were the only guests, men would have thought that you would first give your best rooms, if this was the case then it leave to think about the other rooms. It was Sunday and there was only a choice of different roasts. The food was good. No coffee was available after dinner. So you can see that even Best Western is no guarantee for a good hotel. We will not return here. less

As a family we come here every year for New Year but this year has been a bit badly organised. Firstly I tried to pay over the phone a few days before arrival - I phoned the number on Google and got connected to America. They gave me another number to call which I did and I was on the phone for 15 minutes and all I was trying to do was pay. The price quoted was less than I was expecting which I queried at the time. She assured me it was the right price. When we checked in the same lady took ages to get the right key and then told me I hadn’t paid in full even though I told her the price was wrong on the phone. The NYE meal itself was lovely - the food was delicious and served promptly (Donna was fantastic). The only thing is the menu said there would be petits fours - last year they got brought to the table but this year there didn’t seem to be anything? We slept well and came down to breakfast at 9am. Sadly lots of people had the same idea so to be fair the breakfast room was suddenly heaving but they just did not have the staff to cope. There was no hot food or orange juice. The only things out were fruit and cereals. I think they normally have yoghurts but there were none of those. Also normally they come around and ask about teas and coffees but not this year. Eventually a working canister of communal coffee was brought out but some people didn’t have cups. Similarly a large tea pot was brought out but the milk had run out. Some tables had their own pots of tea but nobody came to ask our table which is a shame. When the hot food was replenished the sausages weren’t a nice quality. The guys who were working this morning were working hard (especially Arran) but there were not enough staff on. As I said we’ve been coming here for years and we know it’s busier than other years which is fantastic for the family who own it but breakfast this morning was really disappointing. less