disgusting horrible smell throughout hotel
30/04/2018 dmb187, Cinnaminson, New Jersey
The hotel had a disgusting smell, like a cross between a sewer and mold damage. It was not evident in the lobby but I was assigned a room on the first floor and before even getting to it I was overwh... more
The hotel had a disgusting smell, like a cross between a sewer and mold damage. It was not evident in the lobby but I was assigned a room on the first floor and before even getting to it I was overwhelmed. The fact that they gave me that room without even mentioning thie issue was unbelievable. There were fans running and I later found out there had been damage on WEDNESDAY and this was SAT night!! I asked for a different room, which I was granted on the 3rd floor. The hallway there was fine, but inside the room there was a moldy smell comming from the airconditioner and the room smelled. It was already midnight and I had to get up a 5 to catch a flight so I really did not have a choice. The next morning the clerk only said "I'm sorry" and then I found aout about the damage. I have asthma and I could barely sleep. There are serious health issues here. Even if this was an emergency, the fact that they did not notify registered guests or those with reservations or help in any way says sometihing about their lack of concern. In retropspect, it would have been better to just leave and stay up all night at the airport. less
Sean M, Manager at Best Western Tampa, responded to this review
I would like to apologize that your experience was not positive. We did indeed have a water line break in the early morning hours this past Friday. Within hours we had a professional carpet cleaning service out to help us dry out the first floor hallway that was affected. As you are aware, it takes some time to completely dry out. Upon your arrival the next day, it was still not completely dry. This caused a damp odor. I can assure you that this is out of the ordinary event. I can also assure you there were no hazards present and that our guest health and safety is priority one. I hope that you can give us another chance in the future. I would like to offer you 50% off your next stay. Again, I apologize that you were not satisfied with your stay with us.