Don't stay here if you want a room key!
The keys to our room didn't work. The person at the desk came up and checked, confirmed they didn't work, and said it was no problem. We could just call him and he would come and open/shut the door ... more
The keys to our room didn't work. The person at the desk came up and checked, confirmed they didn't work, and said it was no problem. We could just call him and he would come and open/shut the door whenever we wanted to enter/leave. When we asked for another room, he said he only had a double bed (our reservation was for a King). We had to specifically ask him to check again for a Queen, and discuss leaving and driving to another town, before he admitted they really did have something other than a double. If you want a key to your room, stay elsewhere. less
palmas2013, General Manager at BEST WESTERN Tampa, responded to this review
Thank you for writing to us here at the Best western Hotel Tampa We are sorry to hear that our hotel did not meet your expectations. Regarding the issue with your hotel Key i have checked our records, and it seems that the only room available to give you was a room with two beds, rooms with a King size were not available at that time of the evening been well over 1 am often times keys get deactivated when place next to cellphones wallets etc.. how ever we always strive to provide all our guest excellent customer service again Please accept my sincere apologies.