Best Western Tallahassee-Downtown Inn & Suites

It was just an awful experience. I literally got woken up in the middle of the night because someone called the cops. I was not surprised that they were called but it was not me. There was a lot of noise going on in the next room preventing me the opportunity to sleep. I will not ever stay here again. less

Dirty rooms, unprofessional staff, unreasonable management, unhelpful staff. Do not stay here. I complained about cigarette burns in the sheets, which is unacceptable anywhere and stains on the couch. Traveling with my pregnant wife on the pandemic, this was a problem as it was unclean. Moved me to another room which had the same problem. “K” Moved me to another room which also had cigarette burns and what appeared to be a booger on the brown blanket. I went back and was told she can’t keep moving me to a different room. I asked her to call her manager, Hema, and was told that I can talk to Hema in the morning at 8 when she gets in—what kind of a manager is not available when a guest has a problem. I returned my keys to K and walked out. Next day I noticed this location charged my credit card and said I checked out the next day—unbelievable. Now I know the “manager” is going to respond here saying she hopes my stay will be better next time—after I gave every opportunity while I was there and they let me walk out, why couldn’t they do anything at that time? At this point, the only response from the manager is not an apology but to I want is that they have at least refunded the charges to my credit card and I want this credited back to my card because I will never come back here—I think that is fair—I didn’t stay in the room because they were dirty and got billed for it. If you see them respond with anything else, you’ll see the level of incompetence I’m talking about. I have stayed at other best westerns and never had such a terrible experience that they just let me walk out on the complaint of a dirty room, specifically sheets with burned holes in them. This property needs to be immediately dropped from the BestWestern brand. less

The people here at best western downtown are very friendly and willing to work with you on anything. This motel is the best one that i have ever stayed at and i do not stay at any other motel. You will love your stay at best western downtown. less

Had to wait a good 10 to 15 minutes to be checked in & only person in lobby. Booked non smoking room & room had a strong smoking odor. Brought to staff attention after another long wait & they could not offer replacement room. Cold coffee in the morning during peak breakfast hours. Also overheard another guest asking for towels & they were out. I’ve had had pretty good experiences with Best Westerns but this was not one of them. less

Great place to stay for pot smokers! No security, poor lighting – so you can smoke a LOT and in the parking lot right outside people's doors – and the management staff won't understand that some people find this objectionable (they will try to relocate people who complain to the other side of the building). They also don't understand that complaining about law breakers might make one subject to retaliation and your vehicle will be parked right in front of your door. Win-win-win! On a different note, smallest bed pillows I ever have seen. less