Best Western Tallahassee-Downtown Inn & Suites

The Best Western was a nice, clean large room with excellent shower and separate tub option. The bed was comfortable and the room was clean. Our breakfast options were wonderful with hot and cold foods to satisfy anyone as well as coffee, juice and milk. Great place to stay. less

Things happen. Good business practices demand that when one thing goes wrong, it is quickly addressed before mistakes multiply and one error is not allowed to escalate into a series of disasters. If only the staff at this Best Western understood that simple concept this VERY unfavorable review would not be necessary. This booking involved multiple rooms and escalated into multiple errors that could easily have been avoided. It started with a “rocky toilet” that didn’t flush properly. That turned into a wet floor problem. To be fair, maintenance came promptly to fix it. When that seemed impossible our room was changed. And that’s when the dominoes began to fall. We were promised help in the move IF we called before 5 pm. We did. Starting at 4:15. He was gone. We had to do it alone. Meanwhile a member in our party had a problem in her room. BUT her phone didn’t work at all. She had to go to the office in person. Our room had leaked to the room below, occupied by another in our group. Her room was changed also. Both of us were given keys to the same changed room! When we tried to resolve it, we were given her former room ! And it wreaked of chlorine! Suffering from a severe headache made it very undesirable to stay there but that or relocating yet again to another more distant location or paying a higher price for an upgrade were our only options, we were told. When calling the manager was requested, we were informed that wasn’t possible until the next day! When asked what would you do in an emergency, we were told she would call 911 if it was something the desk clerk couldn’t handle! This combination of errors was compounded at every interval. Each time a resolution was suggested, it was rejected. This is no way to address customer relations! I told the hotel there would be scathing reviews but apparently it made no difference. less

Hotel is located near a mall, Publix and every chain restaurant you could ask for. Was a little worried about safety when we pulled in. There were homeless people wandering around. Room was clean and well appointed. Parking and Wifi were free. There is a pet fee, but nominal. less

The overall stay was good and well within our limited budget.The room 12o was huuuuggge , clean and spacious with all the amenities one would need . The hot water was plenty and with great pressure. The property was clean and it look like they did some renovations . less

This hotel is ideally located along the Appalachia corridor with access to a nice mall and every chain eatery one might want. Like most hotels in the area, this one hiked up room prices during the college graduation season (FAMU/Florida State). The price per night at over $200 was highway robbery for a three star hotel even though the rooms were well kept with desirable amenities and breakfast included. There needs to be work done on the stairway flooring because they are filthy. less