Dirty rooms, unprofessional staff, unreasonable management, unhelpful staff.
Do not stay here. I complained about cigarette burns in the sheets, which is unacceptable anywhere and stains on the couch... more
Dirty rooms, unprofessional staff, unreasonable management, unhelpful staff.
Do not stay here. I complained about cigarette burns in the sheets, which is unacceptable anywhere and stains on the couch. Traveling with my pregnant wife on the pandemic, this was a problem as it was unclean. Moved me to another room which had the same problem. “K” Moved me to another room which also had cigarette burns and what appeared to be a booger on the brown blanket. I went back and was told she can’t keep moving me to a different room. I asked her to call her manager, Hema, and was told that I can talk to Hema in the morning at 8 when she gets in—what kind of a manager is not available when a guest has a problem. I returned my keys to K and walked out. Next day I noticed this location charged my credit card and said I checked out the next day—unbelievable.
Now I know the “manager” is going to respond here saying she hopes my stay will be better next time—after I gave every opportunity while I was there and they let me walk out, why couldn’t they do anything at that time? At this point, the only response from the manager is not an apology but to I want is that they have at least refunded the charges to my credit card and I want this credited back to my card because I will never come back here—I think that is fair—I didn’t stay in the room because they were dirty and got billed for it. If you see them respond with anything else, you’ll see the level of incompetence I’m talking about.
I have stayed at other best westerns and never had such a terrible experience that they just let me walk out on the complaint of a dirty room, specifically sheets with burned holes in them.
This property needs to be immediately dropped from the BestWestern brand. less