18/08/2016 lisamay42, Warrington, United Kingdom
Just home from a 3 day 2 night visit to London. There were 4 of us and we stayed in the family room 304 , on arrival the Hotel looks great , perfect location for sight seeing and my son lived right by... more
Just home from a 3 day 2 night visit to London. There were 4 of us and we stayed in the family room 304 , on arrival the Hotel looks great , perfect location for sight seeing and my son lived right by too.
Our room was great , big with two single and a big double bed plenty of room for us.
The only things I found an issue with , which I took up with a member of staff , was used cotton buds , used cotton pads and what looked like peeled nail polish between the single beds behind the bed side table , obviously hadn't been cleaned , even after I told the member of staff it wasn't cleaned and stayed that way the whole visit. Also on the second night ( only saw it in the morning ) the double bed white quilt cover had a big stain on it , from something that had wet , horrible , told staff , showed him a photo he just said sorry.
We will definitely go back , just a shame the little details let it down.
Great old buildings and we enjoyed our stay. less
Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Thank you for reviewing your recent visit I am really disappointed that my team did not take action when you pointed out the housekeeping issues and I will bring this up with them however i am please that it did not ruin your visit and that you will come back and visit again.