I`ve been stayed to this hotel for 4 times until now , my 5th stay what a dissapoinment it was really!! First of all i communicated via e-mail with the hotel 3 times pre-arrival asking for a room on a floor and not to the ground floor next to the bar and the reception.And of course they gave me room 102 to the ground floor next to the bar and the reception . What customer care for a returning quest !
I arrived at 16.00 Thursday 19 of May 2022 at the hotel , upon entering , at the front desk was a middle age man on duty.I said hello , no responce , not a word. I had done my check-in on line so the interaction with was very limited , but it was enough to show the level of service and the disposition of the particular gentleman.Τhe conversation I had with him went as follows :
me: I want to ask you my room not to be serviced for my entire stay
him: you have a tag to your door and you can hang it outside
me: yes , i know that but would you please have a note to the roomkeeper for this?
him : ------ no answer !
After 5 minutes i came out and headed to front desk
Again the convesation as it took place:
me: hello again.May i leave this small bag to your safe please
him: no responce , he noted indefinitely , took my bag , lock it and as he was giving me the key of the safe he just told me :``if you loose it , you will pay 50 pounds ``!! that was it ! nothing else.
I stayed there for 4 4 days and every time i was passing by the reception he never told me a word when i had a salute word like ``hi`` or `` qoodevening , goodnight etc.
What a rude and bitter person he was!
What an absolute lack of professionalism!
what an absolute lack of respect for the customer!
if he had a bad day or some other issues to worry about, it is better for him to stay at home and not go to the job from which he is paid.
it is obvious that the way he behaves makes him completely unsuitable for the job he is doing and I'm also very curious to see what the hotel management will do with this gentleman
I would also like to add that I am at the disposal of the hotel management for any further clarification as well as additional details that I can not mention publicly. less
Christian Holfve, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Miltosapostolidis
Thank you for your detailed review of your recent stay. I can see that me and my team has fallen far short of providing good or even acceptable customer service. As you can see from my previous reviews it is very rare that i get negative comment with reference to my team so i am not really sure of what to say. I can however ensure you that all your comments will be investigated and dealt with swiftly. You have my full apology.
Kind regards