Best Western Swiss Cottage Hotel

Excellent situation close to tube station , enjoyable breakfast. Slightly disappointed with lighting and decor in what was a superior twin room. Lift not very efficient in that only takes two passengers. less

We enjoyed our stay here for three nights this year. So convenient for the tube and main shopping precinct... Although it must be said the room was a quite cramped and an A/C would have been a welcome addition. Staying without a fridge was a bit unusual...however the management did provide us with a bucket of ice!!! Lovely old renovated building in a top spot ✔... less

This hotel is in a great location for Wembley and Central London however it fails on many fronts where a tiny bit of effort could make all the difference. Firstly the staff are completely lacking in enthusiasm or even the basic ability to say hello to their guests, You might as well be invisible. The deco is good but you can see there are lots of repairs but that really wouldn't be an issue if the service was great? It is the kind of place where a little bit of generosity and good service would make up for so much... Couldn't connect to the internet. Tv had Netflix button but you couldn't access it.... The shower was impossible to get to the right temperature. The bathroom overdue for a refit The bed was was an instrument of torture, rock hard with rock hard pillows and was a very small standard UK double of about 140cms wide even in a superior double room... Having paid 160£ per night I would have expected more than one tiny packet of biscuits and and one small bottle of water between two people.No in room coffee machine. The really sad thing is if your product is a bit tired and lacking you can make up for it with great service and generous guest amenities but no one is really thinking about it in this hotel. Having experienced the lack of enthusiasm from the staff and the stingy amenities we didn't risk the breakfast and went out instead. Also no safe for valuables It was however SUPER CLEAN and the housekeeping deserve a medal. less

(+) good location, few minute walks from tube and bus stations. ok bed, clean and decent room. fan was provided and heating worked very well. quiet neighbourhood (-) one time people upstairs were so loud, had no idea what they doing as we heard loud stomping for over 10 minutes. dated furnitures, could do with some refurbishment less

Well place for Swiss Cottage underground. Rooms quite small, but had everything you needed, did not like the layout, narrow corridors, 1 tiny lift, the breakfast staff were very helpful and friendly, which is more than the male receptionist. Quite rude and abrupt. Overall, ok for 1 night but no more less