Best Western Swiss Cottage Hotel

Certainly a hidden gem. My family still speaks of how we fell in love with the Swiss Village area. Hotel is a pleasant surprise and well priced for a 5 night stay. Larger rooms than in town , perfect for group of four. Good breakfast bar at reasonable price. Tube station is a block away . which is the center of town, with a movie theatre, the pub, food trucks and a theatre with excellent plays and a nice food and bar area. You can walk to a Marriott down the street with several restaurants ,a grocery store and gym spa facility nearby. less

We stayed to attend a family wedding great location by the tube lovely area staff really helpful breakfast really tasty room sufficient and clean There's is a lovely outside garden terrace Will definitely stay again less

We enjoyed our time in Swiss Cottage during May. Excellent location, and historically interesting hotel. Within a few paces of Swiss Cottage tube station, a shortish walk to Belsize Park and Hampstead Heath. less

We stayed here for 4 nights. It is a great hotel and very well situated. Erika on reception is excellent. She spent time going over maps and printing out information for me. The hotel is 2 seconds from the jubilee line which I found easy to follow. The Hampstead Theater is also 2 seconds away so we went on Saturday night. We were also near the Odeon picture theater so we saw a movie. The breakfast staff at the hotel were very attentive. One complaint was the cleaning. Not up to scratch and one day didn't replace the toiletries. Overall we enjoyed our stay. Oh and the room we had was very spacious. less

During our stay at this hotel we've had problems with hot water in our rooms. When we tried to report it to receptionist Ian Jackman all we've received was extremely rude response in line with "if you don't like it here, just move to another hotel". When we asked if we could speak to manager, he said he is manager and owner of this hotel. Later we found out that manager of Best Western Swiss Cottage is Christian Holfve, sent him a complaint, but never heard back which shows total lack of care for hotel's client by it's management. We were forced to move to Mariott Regents Park just down the road, where we have been treated nicely. If you enjoy being shouted at for having no hot water in your room then Best Western Swiss Cottage is hotel for you, but you want nice stay I'd suggest you take your business somewhere where it'll be appreciated. less