Best Western Swiss Cottage Hotel

Overall, a pretty good hotel by all means. Breakfast was tasteful, and it was fun to have the chance to try some englsih breakfats. Also, the crew was really friendly and capable of providing tips about what to visit, best way to get there etc. Location-wise, you'll probably have to take the tube to go to the main destinations in London, but in such a big city, it is hard not to. The hotel is one tube line away from Westminster though. Overall, a very good experience. We had a little problem with our tv, there were no channels available. No big deal, as we'd spend only two nights there. To compensate, they covered our breakfast, which as I said, was pretty good. less

From start to finish our stay was perfect. We were greeted on arrival by a lovely lady who was so full of energy and friendliness. She checked us in, giving us the choice of a triple room or a double and single. We went for the double and single which was a room on the 4th floor. Our room was bright and spacious, beds comfy, pillows puffy (no flat pancake pillows here), all bed linen clean and white. The room was warm with no air conditioning but there were 2 fans in the wardrobe which solved the problem. Hair dryer was great and all the toiletries you would expect were available. The shower was decent and suitable for people like us over 6 feet tall. Tea, coffee, herbal tea and biscuits were laid out. The hotel is at the end of two picturesque old streets and a pedestrian area so there is no traffic noise. It was quiet over the weekend nights. Shops and small supermarkets are within 2 minutes walk. The tube station is also 2 minutes away and Camden is just a 20 minute walk. Breakfast was delicious, the usual offerings with continental buffet and order any cooked food. It was all high quality and well prepared (the crispy bacon was actually crispy 😱well done that chef) and staff were polite and welcoming. We loved our stay and will definitely be coming back. less

Lovely little hotel, friendly and helpful staff, clean and comfortable room. Good value in a good location. Not to far from Central London. Reception staff were happy to assist with additional complimentary items. Can’t comment on breakfast as we didn’t have it in this occasion. I would happily return in the future if the need was there. less

Stayed for a night whilst attending a concert at The Roundhouse which is about a 15 minute walk. Great location a minute from Swiss cottage tube station and excellent value for money. Room a little dated but clean and tidy. Very happy with our stay less

I`ve been stayed to this hotel for 4 times until now , my 5th stay what a dissapoinment it was really!! First of all i communicated via e-mail with the hotel 3 times pre-arrival asking for a room on a floor and not to the ground floor next to the bar and the reception.And of course they gave me room 102 to the ground floor next to the bar and the reception . What customer care for a returning quest ! I arrived at 16.00 Thursday 19 of May 2022 at the hotel , upon entering , at the front desk was a middle age man on duty.I said hello , no responce , not a word. I had done my check-in on line so the interaction with was very limited , but it was enough to show the level of service and the disposition of the particular gentleman.Τhe conversation I had with him went as follows : me: I want to ask you my room not to be serviced for my entire stay him: you have a tag to your door and you can hang it outside me: yes , i know that but would you please have a note to the roomkeeper for this? him : ------ no answer ! After 5 minutes i came out and headed to front desk Again the convesation as it took place: me: hello again.May i leave this small bag to your safe please him: no responce , he noted indefinitely , took my bag , lock it and as he was giving me the key of the safe he just told me :``if you loose it , you will pay 50 pounds ``!! that was it ! nothing else. I stayed there for 4 4 days and every time i was passing by the reception he never told me a word when i had a salute word like ``hi`` or `` qoodevening , goodnight etc. What a rude and bitter person he was! What an absolute lack of professionalism! what an absolute lack of respect for the customer! if he had a bad day or some other issues to worry about, it is better for him to stay at home and not go to the job from which he is paid. it is obvious that the way he behaves makes him completely unsuitable for the job he is doing and I'm also very curious to see what the hotel management will do with this gentleman I would also like to add that I am at the disposal of the hotel management for any further clarification as well as additional details that I can not mention publicly. less