29/06/2018 Jade A, Northampton, United Kingdom
My mum and I stayed here for two nights due to concerts we were attending. The hotel is in the perfect location for Swiss Cottage tube station. The room was nice, we had a superior double which also h... more
My mum and I stayed here for two nights due to concerts we were attending. The hotel is in the perfect location for Swiss Cottage tube station. The room was nice, we had a superior double which also had a nice sofa and desk in it as well as the bed/tv/bathroom etc. I found the bed to be comfortable and the room was clean.
Unfortunately the milk was not replaced and neither were our mugs after the first night, the bathroom fan made such a loud noise and the people in the room next to us kept slamming their door.
We had breakfast on one of the mornings which was a lovely buffet with cereal, pastries, yoghurts etc as well as a cooked breakfast from the menu.
For two nights in London it was ideal and in a great location for the concerts we went to - one at The O2 and the other at Wembley. I would stay here again, there were only minor things wrong as I mentioned however it is a nice hotel in a great location. less
Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Jade A,
Thank you very much for your review.
I am glad to read that you enjoyed your visit to our hotel and that all the staff looked after you. I would like to thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.