Best Western Swiss Cottage Hotel

The hotel is a row of houses joined and converted. The lift does not go to the top (fourth floor) and there is a narrow staircase. The location itself is very good with a tube nearby. A little love and this would be a good hotel but its architecture will always stop it being a great one without a LOT of money being spent and taking it up market. The top floor room showers have little pressure and really should have pumps in them to be any use. There is a lounge bar but it is very limited in scope. The receptionist we dealt with was very terse and abrupt with us and we heard him arguing with another guest. I think he is in the wrong job. Hints: If arriving by tube, use the Eton Avenue exit. Tell the hotel in advance you cannot climb stairs. less

very helpful reception staff with good knowledge of London going out of their way to help you with any question you may have regarding getting to different places and where there may be a good restaurants in the area you are planning to visit less

The hotel is old inside - decor, furnishings and bathroom. Bed was uncomfortable and shower poor. Breakfast good. Staff excellent. Especially at breakfast, and the cleaners. But I slept well. So can't complain. And quiet location. less

A small hotel but with a large lounge beautifully and delightfully decorated.and a wonderful choice of comfortable classic chairs that you just sink into!. The bedrooms are nicely appointed although our bathroom was on the small side. What really makes this hotel an absolute pleasure is the excellent service you receive from all the staff - they are very welcoming and could not be more pleasant or helpful. The breakfast provides a comprehensive choice, is well presented and the hot food is beautifully cooked.The location could not be better - in a quiet street of classic Georgian properties and yet only 100 yards from the tube. An absolute gem and I will be staying her on my future trips to London. less

Very old fashion , room it's never changed bed sheets for 5 days, dust everywhere, lot of places need to be look after and refurbishing but seams like they're not investing money to do so. Bigger room expensive for what you get but very quiet and clean enough to stay in London, close to the centre and in a very good area. Food terrible and microwave look! Anyway very English style and downstairs quiet nice and comfortable for people to enjoy. Furniture need to be replaced as broken , broken hair dry, and very old curtains. As you can see on photos. less