Not a pleasant Stay
08/09/2018 jp0782, Calgary, Canada
After my co-worker and I both commented on how the front desk wasn't the most friendly, we both had an awful time in our hotel room. The rooms were right beside the elevator and were completely NOT so... more
After my co-worker and I both commented on how the front desk wasn't the most friendly, we both had an awful time in our hotel room. The rooms were right beside the elevator and were completely NOT sound proof. You could hear every DING of the elevator (on each floor it dings and you hear it go through every floor!). We were there for 5 nights and once the weekend hit it got worse. It's clearly a wedding destination but people were coming off the elevator from 11 pm until 3 am....besides the elevator dinging over and over, drunken loud people went up and down the halls yelling at each other. I finally called the front desk around 2 am to ask for help and the girl basically said she couldn't do much.
If this is a regular situation there should all east be security there to calm the crowds on the main floor or to come up and help. I was there or a work event and won't be staying there again as I need to get a good nights sleep. Upon checkout when we mentioned that the noise was so loud from our rooms the only response from this front desk girl was, "Oh well you chose a king size room..." (??? We weren't even sure how to respond to that....). less
BestWesternHotels, Corporate at Best Western Sunrise Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts