Best Western Sunrise Inn & Suites

Three times the charm,? Second time around I gave benefit of doubt From Rude front desk girl Who wouldn't even look at you, To appalling service by one server in library room WOW,!!! My co worker was questioned when requesting another glass of wine, (Haven't you had alot of wine tonight ?) With a response of shock, my co worker reiterated his request I will guarantee you this Nobody was out of line Aside from a server with Zero etiquette! $99.00 bill with 1 meal 1 appt 1 salad 1 bowl of soup our wine bill was half our bill between 2 On a day off after an 80 hr week I will Never come back! Will not recommend either Sheri Lee less

After my co-worker and I both commented on how the front desk wasn't the most friendly, we both had an awful time in our hotel room. The rooms were right beside the elevator and were completely NOT sound proof. You could hear every DING of the elevator (on each floor it dings and you hear it go through every floor!). We were there for 5 nights and once the weekend hit it got worse. It's clearly a wedding destination but people were coming off the elevator from 11 pm until 3 am....besides the elevator dinging over and over, drunken loud people went up and down the halls yelling at each other. I finally called the front desk around 2 am to ask for help and the girl basically said she couldn't do much. If this is a regular situation there should all east be security there to calm the crowds on the main floor or to come up and help. I was there or a work event and won't be staying there again as I need to get a good nights sleep. Upon checkout when we mentioned that the noise was so loud from our rooms the only response from this front desk girl was, "Oh well you chose a king size room..." (??? We weren't even sure how to respond to that....). less

Stayed at the hotel four nights, rooms were clean, well equipped. The hotel was in a convenient location. Was very pleasantly surprised by the quality and choices in the continental breakfast. The Library Lounge in the hotel was a nice area to enjoy drinks with friends and share appies. The indoor pool area was well lit, family friendly and clean. less

For the last 14 years we have always stay at this hotel. Great service, clean hotel, just 20 minutes from West Edmonton Mall. But in a quite and beautiful place. Not to mention their breakfast and swimming pool with a water slide are perfect for a family stay. I will recommend this hotel with all my heart. There are other hotels but this one is worth checking it out . less

Very good place to stay. I would stay again. The continental is typical be nice to have a bit more variety but it not the worst either. Nice lounge. The area is a nice location close to everything but still out of the city. less