Best Western Sugar Sands Inn & Suites

We had towels and amenities the first night. After that we had to go to the desk and ask for towels, shampoo, conditioner, soap, etc. None of that was provided. After two days of complaining the staff lefts towels on the corner of the sink, never even hung them up on the racks. Wer were there four nights and not until that very last day we had everything. When they made up the beds every day the bed pillows were randomly thrown on the bed. For instance one bed had two pillows on one side and one on the other. Same for the other bed. As for the food it was the traditional continental breakfast but every day they were out of certain foods and the staff just said it was never shipped. We would never stay there again. less

The hotel is of average quality. Hotels are expensive in Destin so I would like to say I would expect better for the price but not so in comparison to high priced lodging in the area. The location of this hotel is good in regards to activities and shopping. Henderson Beach is close but you definitely have to drive to it since the area is not pedestrian friendly. The hotel breakfast was not good. Even waffles that are common were a cheap mix. The breakfast area was very small for capacity. We gave up trying to eat in there. I don’t bring my own shampoo due to flying restrictions so I need to use the offered amenities. Every day (out seven) I had to go to the desk to ask for shampoo, conditioner, and soap since it was never restocked in my room. The entire seven days, our sheets were never changed. I don’t mind every three days or so but at this price i expected better. The hotel says it has been updated but I don’t see that in the actual rooms. Our key card stopped working on three occasions and had to be rekeyed. We don’t have it near our phone or anything to demagnetize. The pool was cloudy everyday but hopefully that’s because it was kept chlorinated. It was rather small and backs up to small trees then a golf course. But, it was ok for our first stay in the area but we will try a different hotel next time. less

Great location, badly in need of updating!! Carpets worn soiled& odiferous. Breakfast area entirely too small for a hotel of this size...lines of people waiting for a waffle...bacon on 1 day only. Pool towels never available,had to go to front desk for bath towels. Staff friendly, reported broken towel rack, but wasn’t repaired. Kids had fun at Big Kahuna water park, hotel pool and beautiful beach. Overall hotel is ok. Just please clean it! less

This place was a good value. The only thing was the location which was a bit hidden to find. The pool water was not the cleanest and looked murky despite there being only a few people in the pool at the time. That being said i spent more time at the beach than at the pool. The location is close to beaches, restaurants and shopping! less

It was a very clean hotel, everything was nice all the staff were great and made sure that you had anything you needed. All the shops were close by just a 3-5min drive and the beach was across the st mayb a 3/4min drive less