Best Western Sugar Sands Inn & Suites

Alot of retail and food options nearby and maybe a 5-minute drive to Henderson beach Park or 6-7 min drive to free beach access areas. Hotel is clean and safe and the staff is friendly, with clean rooms. Breakfast was limited due to covid, but a light enough snack to maybe hold you to lunch less

We travel to Destin once a year, and generally spend 2-3 nights. Stayed here for the first time on our most recent trip, and it is in an excellent location, with easy access to the highway and all the shops/restaurants. Publix and Starbucks are right next door, and a beach shop is just across the street. The beds were very comfortable, but would have liked thicker blankets or comforters. Front desk workers were friendly and cheerful, and let us know of Covid policies (no daily room cleaning during the stay and breakfast is just grab and go), but assured us if we needed anything at all to just ask. Cleaning staff was readily available, though, to provide additional soap, towels, etc as needed. Gave 4 stars because the shower/tub is very narrow with poor water pressure, and there was an odd smell in the room, which we determined was coming from the A/C unit. Overall, we would stay here again and would recommend to others. less

I have not been to Destin in years. But my friend was visiting me in Nola and wanted to revisit Destin since he worked there last year. I met Justice on the phone.after looking for reservations online. She helped with my registration . She helped me sign up for the best price and assured me she would be on duty when I checked in the next day. ..She went above n beyond explaining everything from how to find the hotel n proximity to beaches n shopping. . I plan to return to that location in September after labor day .The room was nice n clean. The Social distance was practiced . They still include breakfast but made it grab n go which was really nice. Beach was 5 min away with public access. .Good job Justice . less

This was the third year we have stayed at this hotel when vacationing in Destin. The past two years was awesome! Unfortunately, this year we were a little disappointed. Not sure what has changed but they had not kept up the hotel as we've seen in the past. The lobby was nice looking as always, but it went down from there. Due to the weather, we used the pool and hot tub several times, various times of the day, we never saw anyone maintaining the area. The pool and hot tub had leaves, grass and pine needles floating. The water was clear though, not cloudy or discolored. There was grass growing in alot of the bricks and up the fencing. Wasps nest were along the roof line of the hotel. They were far away from the pool but noticable. It is a nice pool area, just needs some TLC. The rooms were ok but they also needed some TLC. Beds are comfy but need some updated comforters. You could not use the chair in our room because one of the legs had been broken off, so we used it to hold our luggage. The shower curtain was horribly stained and was barely hanging on. I did report this to the front desk and the maintenance man immediately brought a new one up, replaced it and said he would report it to housekeeping. Due to the Coronavirus, there was no daily housekeeping, which we totally understood. You did see housekeeping throughout the hotel, so they would assist with more towels, trash liners, toilet paper, etc. The front desk was always most helpful as well. Overall, we enjoyed our stay but would highly reccomend a remodel/update soon! less

My fiancé and I stayed here for a week and it was fantastic. The room was clean and every time we needed something we got it right away. You always could see the staff consistently working hard. The pool was relaxing and clean. We couldn’t have gotten a better location. It was down the street from the beach and in the middle of all of the restaurants and shopping you could want. Everyone at the front desk was great but Kelly and Steven at the front desk was exceptional. They was always so helpful and just genuinely kind people. Thank you so much for the amazing experience! Will book again less