Best Western Sugar Sands Inn & Suites

Hotel looks nothing like the pictures online! Feels very dirty and has a weird smell!! We had to buy febreze just to make it smell better! Hotel staff was very nice and friendly. We will definitely not stay here again! less

Room was drab and undecorated. A small piece of wood with nails was balanced to on another piece of wood that was on a piece of plexiglass help “hold the sink”. The rolling chair was broken. Ball of hair found inside the sheets. Definitely not worth $400. But all places in destin are expensive. Only positive is location, the lobby was nice, and the staff seemed friendly less

Nothing special. Front desk was kind and helpful. One cleaning lady that was helping cleaning the breakfast area was very rude and treated my elderly mother very bad. She snapped at her because she opened the breakfast area door. She was going to ask for some paper bowls and was treated very badly. Rooms are old and need repairs. They are only as clean as a dirty old room can get. this hotel needs to be remodeled and updated. less

I will start off by saying the staff was very friendly! The second night we were at the hotel. I found old fast food bags of food under my bed. Along with a to go box of chicken wings. I took it all up to the front desk and they handle the situation very professionally. The biggest issue we had at this hotel was the pool and hot tub wheelchair lift didn’t work at all! It’s the law for hotels to provide this and it work! The excuses we heard were unbelievable! They tried charging the batteries after they supposedly had sat for 5 year not being used. Or maybe they could never get the charger to work. Or maybe it’s because it’s never had any schedule maintenance on it. Because the pool guy was nice, but clueless on how the batteries worked. So my boyfriend who is in a wheelchair was not able to get in the pool or the hot tub the entire trip! The staff did apologize about the situation and gave us a discount. But I would of rather had the chair lifts work! Again it’s the LAW for all hotels to have working chair lifts! I don’t believe the roll in shower is up to code either. My boyfriend is paralyzed from the belly button down couldn’t even take a shower without me helping him. He couldn’t reach the shower head. The shower floor was slippery (not because it was wet) so I had to hold his legs. If it was a tile floor and not a bath tub fitter we probably wouldn’t of had issues.. That’s all folks! less

First night had extreme noise (shouting and toddler screaming) from 10 pm to 3 am. Called front desk two different hours but no pickup. Complained at 7 am in person. Alex at desk defended their 24/7 service and asked if we used house phone. He made it our fault that nothing was done and said he saw no reason for a room change. Manager had a different view and we were given a new room. Good rooms, beds, good self-serve continental + breakfast. Plenty of parking which is unusual for resort area. less