disastrous late-nite check-in
just a heads-up...after driving through 4 states, we reserved a room most of the way to our holiday destination. with 10 hours of driving behind us, it was hoped that a few hours of sleep would set u... more
just a heads-up...after driving through 4 states, we reserved a room most of the way to our holiday destination. with 10 hours of driving behind us, it was hoped that a few hours of sleep would set us up to complete the trip. check-in was fine...lugged baggage up exterior stairs to the assigned room...wife took the time to carefully clean common surfaces in this covid-world...and when addressing the handle on the toilet...IT FELL OFF. lifted the back of the toilet...NO WATER IN THE TANK. it is midnight, and we have a non-working toilet.
desk staff assigned a different room...but all the deep cleaning was awash, and we had to lug all of the luggage to a new (nearby) location. not exactly what was hoped for in a BW, and i certainly cannot recommend this hotel. less
Bharat Desai, General Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.