Worst best western ever...
07/02/2018 Katrinal1925, Knoxville, Tennessee, United States
My Husband and I stay at Best Westerns only, so we stopped at Statesville NC BW on our way to Knoxville, when we arrived we waited 5 minutes after ringing the bell before anyone came to the desk, we c... more
My Husband and I stay at Best Westerns only, so we stopped at Statesville NC BW on our way to Knoxville, when we arrived we waited 5 minutes after ringing the bell before anyone came to the desk, we checked in and went to the room, room 207, at first glance the room was nice, but looked nice was it, the bathroom needs to be updated, the walls were so thin, I actually could hear a man urinating in the room next.to us, when we turned down the covers to get into bed around 10pm there was a BLOOD stain in the middle of the sheet, we called the front desk and she said she can't leave to bring us a new one, but remember it took her 5 minutes to even get to the desk to check us in, we were already in our night clothes and had to get dressed and go get it ourselves, no apology at all, very disgusting!! The bed was VERY hard, so it wasn't a good night's sleep. When I checked out in the morning, the lady asked me was everything ok, I said absolutely not, I told her about the blood and she just said I'm sorry, no discounted rate, nothing. We will NEVER set foot in this hotel again!! P. S. The clean sheet was from the next morning to show it was still clean. less
Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.