Penalty for booking too quickly
03/09/2018 Manimal3333, Guelph, Canada
On a long road trip from Florida we decided to quickly book something in Statesville as it was a good location to stop for the night. We did the booking with travel points and hit the road. By the t... more
On a long road trip from Florida we decided to quickly book something in Statesville as it was a good location to stop for the night. We did the booking with travel points and hit the road. By the time we got to the hotel it was 11:00 at night. Was told by the front desk that the only room that was available was a smoking room. First that was not what I booked and received a confirmation for and two, would I book a smoking room with kids? No. The front desk blamed the travel points company and did little else to help. We'll kiss those points away.
Found a much nicer place within walking distance that was a significant upgrade for only a few dollars more.
Was a saving grace as after viewing the room and the other reviews I am glad we did not end up staying here.
Tip #1: make sure your tetanus shot is up to date.
Tip #2: don't stay here - plenty of options within walking distance or a few minutes down the road. less
Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay. I am sorry you found our hotel unsatisfactory. The reservation you booked came through to our system a s a Smoking room. As we had no other rooms available we could not modify the reservation too non smoking.
Again on behalf of our entire staff, we apologies for not meeting your expectations.