I will never stay here again, I stay at Best Westerns usually 4 nights a week . And this was the worst stay ever. I asked for a nonsmokers room, as soon as I opened the door to the room the smell was... more
I will never stay here again, I stay at Best Westerns usually 4 nights a week . And this was the worst stay ever. I asked for a nonsmokers room, as soon as I opened the door to the room the smell was unbelievable. I was extremely tired so I stayed. But never again, and about 9pm a noise started and lasted till I left. less
Stattesvilleinn, General Manager at Best Western Statesville Inn, responded to this review
Dear Ms. Lynn B
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Because we value your business, we would like to provide you with a _25% discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation.
Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 704-881-0111.
Asst. General Manager
Best Western Statesville Inn