My room smelled like it used to be a smoking room, there were holes in the walls, bugs on the floor in the sink area, tile falling off the wall behind the toilet, the floors in the entry were filthy, ... more
My room smelled like it used to be a smoking room, there were holes in the walls, bugs on the floor in the sink area, tile falling off the wall behind the toilet, the floors in the entry were filthy, tub floor was dirty, there was someone's hair and something dirty stuck to the shower walls, no shampoo in the little bottle provided, etc. This was absolutely gross and if my dog hadn't passed out right away after being worked up from the trip, I would have grabbed my bag and left immediately. I stayed so she could rest but I didn't sleep that night. Not like the guy outside my room on the phone talking and laughing would have helped me sleep anyway. I called the office twice about it but the young lady said she wasn't sure what to do because he was a large man and she didn't want to upset him. I said call the cops...isn't that obvious? In the morning when I let her know about how dirty the room was, she just said sorry. She offered a breakfast grab bag but there's no way I would trust their kitchen to be clean and I didn't take one. I was so happy to get out of there. less
Bharat Desai, General Manager at Best Western Statesville Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Sorry if we have miss to change your room to your satisfaction.