Owner sees local business regulars as freeloaders
12/06/2017 Mike S, Mexicali, Mexico
We are a local business in the area with more than 10 rooms occupied in Statesville every night of the year. The owner of this best western, who also owns the Ramada across the street has taken many s... more
We are a local business in the area with more than 10 rooms occupied in Statesville every night of the year. The owner of this best western, who also owns the Ramada across the street has taken many steps of late to specifically express a lack of appreciation for our business. We have been encouraged by owners actions to find accommodations in Charlotte. It has been made clear that we are not the owners bread and butter, much less his preferred guests. We are generally seen as freeloaders, by this owner, who mooch off of the Best Western loyalty program, as a large portion of us are diamond elite members and earn a significant amount of points annually. Within the entire Best Western system, this owner stands completely alone and isolated in his disdain for our repeat business. Multiple employees have also apologized on behalf of the owner, and have corroborated the ownership position of our business being "the least valuable of all our guests." While we do continue to utilize this property out of convenience sake, it is very apparent that our business at the property is merely tolerated, but definitely not appreciated. less
Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I would be happy to take a look at your account, to see why you have not received points.
If I can provide any assistance, please don't hesitate to contact me directly at 704-881-0111.