Best Western St. Augustine Beach Inn

We stayed in three hotels during this vacation and this hotel was our least favorite. Check-in was easy. The front desk staff are nice. This hotel is in a great location if the beach is your focus. The rooms are marginal. Our room was not very clean. There was sand and hair in the bathroom from prior occupants. The air conditioner is hard to regulate,; making the room warm or ice cold most of the time. Due to COVID, the hotel does not have daily maid service. The rooms have no towel racks or hooks, so daily towel exchange is necessary. Bring a beach location, I would have expected this hotel to have hooks in the shower or some way to dry swimsuits- they do not. less

Saint Augustine was beautiful everyone will love the location good food walking distance from hotel take a cab to Historical Saint Augustine it has a lot of walking great food and shopping beautiful water boat tours you should take at least one less

Excitement quickly turned into frustration and disappointment. My wife and I planned a 4 day stay at the hotel, but left after 1 night! Booked a standard king room months in advance but when we checked in all that was left was an ADA king room. The bathroom did not have a tub and was basically a big walk-in shower with no where to put your shower items. There was also a mobility seat in the shower which was weird. So I asked for a different room but there were no more king rooms. The man working the front desk was very rude and I guess did not want to be bothered. My wife asked to speak with the manager and he helped and go figure the other guy changed his attitude very quickly! So we were moved to a room with 2 double beds which was not good but ok. Well this room was worse. The room had a musty smell. The refrigerator was not working and eventually find out their refrigerators are really coolers so only keep items cool but forget buying something and trying to get it cold! Took a shower after the long day but the water pressure was a joke! There was hardly any pressure so trying to rinse soap off was a task! Decided that we would stay the night and see about another room in the morning. But after spending the night it was not worth it to stay at this BW and will never return to this BW! less

I arrived on Monday July 12th 2021 and the pool was out of order. I left today Thursday July 15th and the pool was still out of order. I just wanted to warn people to please call first and make sure the pool is fixed BEFORE you arrive. The staff was very nice and friendly. They had good air conditioning. Very close to the beach. less

This is our second trip to this motel, the second one didn't go quite as smoothly as the first. Booking was way more of a hassle than it should have been. The lady we called at the front desk was very unhelpful and told us we couldn't make a reservation over the phone. But upon arriving we talked to the same lady who said of course we can make a reservation over the phone...... interesting. The room itself was fine, nothing special, and the guy at the front desk was extremely helpful. less