Best Western Springfield

I had made my 8 day reservation 2 months ahead. They had sent me an email asking if I wanted to check in 10:00. I arrived at 11 and my room wasn't ready. I worked all day and returned at 6:30. This time they said they didn't get my room request. I pointed it out to them that it was on their copy of my sign in sheet. I'm always put off by a business that treats me like a criminal, who lies to me when they meet me, or one who goes out of their way not to trust me. Non-smoking hotels are very common. Smokers typically smoke outside of them. I don't smoke. But this Best Western Springfield required me to sign and initial that I would pay them $400/day if I even smelled like smoke from being in a room with it, or whatever. My co-worker does smoke and I smell smoke on her all the time. Would it transfer to me? I had a reservation for 8 days, and cancelled after one; My feeling is if they don't trust you, why should you trust them. On another matter, the furniture is very dated and in need of an update. The breakfast was good and the gym was adequate. The Lobby is a mess. The good news is they gave me as a rewards member 3 small bags of Famous Amos cookies. The TV worked, the hot water was hot and there were plenty of towel. I couldn't get past the bad taste from checkin and left 7 days early. The are better places in Springfield; you can see at least 5 of them from the front of this hotel, but this one is near the bottom less

I have been very disappointed with our stay thus far. We came to this hotel because of the amenities it offered, especially the shuttle to and from Metro. Unfortunately we were only able to use the shuttle to the station once, and it was not available to pick us up. Again for the rest of our stay, it is not available. I would not recommend this place. I know we will no longer stay at this hotel. If I had not paid for 4nights I would check out. less

Very nice hotel, great staff. Excellent breakfast, great staff in breakfast area. Great water pressure for shower. Clean, hardwood floors/flooring in the room! Every hotel should have this flooring instead of carpet. Microwave and mini fridge needed to be requested which I failed to read. less

We chose this hotel for its convenient location and past positive experiences with Best Western. To our surprise, we received a "welcome back" note and some chocolates from the General Manager. (We had not stayed in a Best Western for a while because our kids moved to locations where there were none nearby.) In addition to the chocolates, we had a great stay. less

I stayed here for a couple weeks. Its a mid range, decent hotel. Clean and convenient. They did have several false fire alarms while I was there. Maybe 3-4 over the course of a few days. Otherwise, the breakfast is ample, and the beds are comfortable. It is right off I-95, so you will hear a bit of traffic. Nothing major. less