Best Western Springfield

Its an average budget hotel near Washington DC. I stayed there for 2 nights. Bed was not very comfortable and furniture was old. The complimentary breakfast is excellent. Good food joints near the hotel. less

We picked this Best Western primarily for its proximity to the function we were in Springfield, VA to attend and also because my husband is a Best Western Rewards member and for their AARP room rate. Various comments in the previous reviews ring true, the most disappointing of which was the comment about getting to the breakfast area early or having little to no items available to eat. We were there for 2 nights and the first morning woke very early so had our pick of a large selection of items to choose from. The second morning we arrived in the breakfast room at 9:10 am and were told that the waffle station and the pancake machine were closed at 9 am and no bread items or pastries were available. The Juice machine had run dry also. There was still a large pan of scrambled eggs, and another of bacon available; coffee, cold cereal, and skim milk, PERIOD. We made do with what was available. However, when another guest inquired about getting something else, one of the women working the breakfast room responded rather abruptly and petulantly that breakfast was over at 9 am. The other guest acquiesced but I intervened and said "Excuse me Miss, I don't mean to be rude, but we were told by the Front Desk when we checked in that Breakfast was until 10 AM." At that point the other guest told the woman that he had also been told 10 AM. At which point the employee became a little defensive and went on about the end time being 9 AM and I suggested to her that she should inform her front desk coworkers not to tell guests otherwise instead of blaming us. After all of this, the same employee, by way of apology, brought us 1st two blueberry muffins, then shortly thereafter added to danish pastries to the plate, and finally brought us two yogurts "for later." I thanked her but didn't have the heart to tell her we neither had the time or the inclination to consume the fruits of her apology and simply took them to the front desk and left them there. Other than that, the rooms were adequate and clean but could use a spot of paint and polish. The beds were comfortable. The pool looked divine but we weren't able to take advantage of it, and, except for the woman in the breakfast room, all of the staff were friendly and most helpful. less

The bathroom door was broken would not shut the room was dirty no overhangs between buildings had to walk in the rain to get the breakfast had to stand in the rain to open the doors to the building and bring my belongings inside the people at the breakfast rude when asked for items they said I would have to wait that somebody would get to me when they can had to ask multiple times to get towels and never got them less

We always enjoy a good Best Western. This was not one of the best. It was raining when we arrived. The office where you check in and have breakfast is not attached to the rooms. You must go outside to another building. When checking in they said please sign here for $150 deposit per night. I said for what? Incidentals, in case you break something........ I said I've never been asked for this before. No signature. No room. The rooms are small. The beds are double bed and not queens. I did call and check before arriving and told they were queens. Called again told doubles. Hmm, communication problem. The staff was nice though. When arriving in our room we checked it thoroughly and found the bathroom floor was not very clean. Wore shoes until took care of that problem. Also, the toilet paper hangers were on the back of the toilet. I did go downstairs and talk to front desk, because they had just put $150 hold on my card if something was broken and this was not on the wall. When going back upstairs we stopped to get ice and water was dripping on us from the third floor. I went back to the front desk to let them know..it was in a dangerous place. He asked if it was from the third floor and I said yes. We checked back 45 minutes later and still dripping and more water. We left shortly after and it had been taken care of. Things happen. What we are not happy about...and I suppose this is my fault. When checking out I left a throw...blanket... folded in a chair. We thought we had everything but when we stopped later we realized we did not pick it up. I said BW will keep it and perhaps they'll mail it to us. I'll call them when we get home. We were already almost five hours out. I did call and the young woman that answered said we found nothing. I said they would have to since I know exactly where it was when I left the room. It isn't hiding. She said hold on and went to check and said I will talk to ..... and will call you back. She took my number and the dates (which I already gave her) when there, etc. She NEVER returned my call. I hope whoever has the throw/blanket enjoys it. So, that makes me sad that someone that works there would take something and not put in lost and found. I thought BW was an honest company. When going through the papers from traveling when I got home, I looked over the paperwork the young man gave me when there..He said what is your email? I told him because I am a BW member. I said did you find it..Oh yes, he replied. Um, I don't think so. The letter he gave me says that he gave was for a new member and I'd be getting an email later. Hello!!! BW points should all go on one card..not many or they don't add up. So, I will call BW main office to clear this up. In the meantime... I will steer clear of Springfield, VA. Best Western due to the dishonesty. How sad. I will say this... they serve a breakfast that covers everyone. And, there was a security man setting in the hallway when we returned late that evening. Hmmm less

When I arrived at this hotel I wasn’t expecting a lot because it is a 2 star. I wasn’t however prepared for quite how bad it was. The staff were regimental about times and were not even willing to consider checking you in 15 minutes early. Forget breakfast after 9am everything was being cleared away. The rooms are dated, shabby and tiny, the linens are worn and need replacing. We found stained towels in the bathroom. Although it says non smoking a previous guest had and the odor in the room was awful. The beds were full sized and uncomfortable. After asking for a different room we were refused. Had 2 nights here and although we had a lovely break and enjoyed the city having to come back to this hotel certainly spoilt it a little. less