The 2 Star rating sums it up.
29/07/2018 GoItaly2011, PA
We picked this Best Western primarily for its proximity to the function we were in Springfield, VA to attend and also because my husband is a Best Western Rewards member and for their AARP room rate. ... more
We picked this Best Western primarily for its proximity to the function we were in Springfield, VA to attend and also because my husband is a Best Western Rewards member and for their AARP room rate. Various comments in the previous reviews ring true, the most disappointing of which was the comment about getting to the breakfast area early or having little to no items available to eat. We were there for 2 nights and the first morning woke very early so had our pick of a large selection of items to choose from. The second morning we arrived in the breakfast room at 9:10 am and were told that the waffle station and the pancake machine were closed at 9 am and no bread items or pastries were available. The Juice machine had run dry also. There was still a large pan of scrambled eggs, and another of bacon available; coffee, cold cereal, and skim milk, PERIOD. We made do with what was available. However, when another guest inquired about getting something else, one of the women working the breakfast room responded rather abruptly and petulantly that breakfast was over at 9 am. The other guest acquiesced but I intervened and said "Excuse me Miss, I don't mean to be rude, but we were told by the Front Desk when we checked in that Breakfast was until 10 AM." At that point the other guest told the woman that he had also been told 10 AM. At which point the employee became a little defensive and went on about the end time being 9 AM and I suggested to her that she should inform her front desk coworkers not to tell guests otherwise instead of blaming us. After all of this, the same employee, by way of apology, brought us 1st two blueberry muffins, then shortly thereafter added to danish pastries to the plate, and finally brought us two yogurts "for later." I thanked her but didn't have the heart to tell her we neither had the time or the inclination to consume the fruits of her apology and simply took them to the front desk and left them there. Other than that, the rooms were adequate and clean but could use a spot of paint and polish. The beds were comfortable. The pool looked divine but we weren't able to take advantage of it, and, except for the woman in the breakfast room, all of the staff were friendly and most helpful. less
Valerie B, Front Office Manager at Best Western Springfield, responded to this review
Thanks for staying with us. We appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know