Somewhere to stay in Springfield ..
16/12/2016 John R, Cowbridge
This place is a real mixture. The rooms, though fairly small, are warm and have lots of equipment, front desk staff are friendly and efficient, and the wifi is excellent. There is no bar nor evening r... more
This place is a real mixture. The rooms, though fairly small, are warm and have lots of equipment, front desk staff are friendly and efficient, and the wifi is excellent. There is no bar nor evening restaurant, but the rooms do provide microwaves and fridges, although this IS standard it seems in USA. Parking is ample. However, the hotel is situated twixt motorway intersections and surrounded by concrete generally, and although they do provide a free shuttle to anywhere within three miles walking out is distinctly unpleasurable. Cleaning trolleys are left in the way too often, especially the one at the the entrance to the breakfast room every morning. Clientele are a really mixed bunch, and some certainly looked as though they were into drugs. Worst of all is the breakfast; eating of paper plates and using plastic cutlery is unpleasant, and everything comes out of a machine, even the yoghurt. The cooked food was limited though did rotate on a daily basis. There are better options nearby, and I would certainly not bring a young family here. less
, General Manager at BEST WESTERN Springfield, responded to this review
Thank you for staying at the Best Western Springfield, VA. We appreciate that you find our facility and staff Service at a high level. We also notice that you find our working carts positions not in the ideal position and for that please accept our apology.
Please be assured that we have taken steps to correct the issues you mentioned.
Again, we appreciate your business and hope to see you back here soon.