First off, this was one of the worst hotels I’ve stayed at. The ad online didn’t not reflect what the room had to offer and the hotel staff was not helpful or accommodating. I stayed here with my family in a double room and had planned on using the microwave in case I wanted to heat my food or a refrigerator to store my food. That didn’t happen. The ad for the room said that it had both of those but were nowhere to be found. Compared to other rooms with double beds, this room was tight and not worth the money at all. I asked for a change of room because my grandmother was not comfortable on the mattress provided in the room. The room change was not accommodated until 1am. Housekeeping NEVER came by the clean, change sheets or towels, empty trash can, NOTHING. Why have a housekeeping department if they aren’t going to do their jobs? All of the staff must have chose the wrong field for their careers and clearly don’t care about guests staying here. The saddest part is that when I needed something, I was made to walk all the way down to the front desk to get it. This is a joke of a hotel and to be in such a nice area in Springfield in close proximity to the town center and metro and nice places, you guys treat this place like a damn hostel. I paid for the room through a third party discount site provided through my job but it should have been free. Never will I even consider this room and I wish I could get a refund. Horrible room. Horrible hotel. Horrible “hospitality “. Just close your doors please and save everyone from this nightmare. less