Best Western Springfield

Noisy and terribly smelly room, poor cleanliness and service. Breakfast with no fresh bakery of any type. While leaving I asked to get my invoice emailed. They were not able to satisfy my request even after 40 mis on hold. I am used to lodge at BW hotels, but, really, this is the worst I stayed. less

When we arrived at 4:45pm, it took 45 minutes to check in. Yes, 45 minutes! We had driven 9+ hours to get to that destination and that was the service we were greeted with. The rooms were not "clean" yet at 5:00pm. They were arguing with us about the type of the room we had reserved and paid more for on the Best Western website (executive double beds). After 45 minutes of them trying to figure out why the software wouldn't show clean rooms available, the girl at the front desk realized it was there all along and they didn't know what option to select to find the type of room. So they wasted our time. Everything was extremely unprofessional and inefficient. The front desk staff was also rude about the type of room we had reserved. Once we got to the room, there were dark stains on the walls near the beds and over the tv that looked like poop or mold. Yes, very gross. There were also several holes in the walls that need to be patched. I will NOT be staying at what I now call the "Worst Western" ever again. It was an awful experience. I won't be recommending this hotel to anyone who goes to the area either. less

For our Washington, DC vacation we chose this hotel because of the less expensive nightly rate compared to other lodging closer to the City. BE AWARE before booking here that although in the past they had a shuttle to the nearest Metro station (and you'll read about it in the reviews), they no longer offer that service. You can catch a bus in front of the hotel for a 15 minute ride to the Metro station, or it is a 35 minute walk to the Metro station, neither of which is ideal when the weather is bad. In addition, there are major highways that run through that area. We made it work but would choose a hotel closer to a Metro station next time we visit. Having said that, we liked the hotel itself as it was very clean and felt safe. The rooms are up-to-date and everything works great including the small refrigerator and microwave in the room. There are many choices of hot and cold foods for breakfast so we never went away hungry. It would be nice if breakfast went a little later than 9 a.m. because, coming from a western time zone, we had to get up VERY early (according to our bodies' clocks) to make it on time. The employees were friendly and, were it not for the difficulty in getting around the area without a car, we would probably stay here again. less

I struggle between 2 and 3 stars, but either way, I'd look elsewhere. I'd probably give 2.5 stars if it was possible because 3 is "average" and this was definitely below average. There are many other options in the immediate area. First of all, the room was super noisy. I could hear pretty much every car on the freeway outside. Second, the bathroom is very small and the fan was so loud it woke up everyone in my room. Had to hold the toilet handle down to flush correctly. One night the sink mysteriously would not drain, but it drained by the morning and then was OK. Bed is OK. Not terrible, not great, but there's no real comforter, just a light blanket. Room lock didn't work well either. Had to try to unlock at least 10-20 times every time before the lock would work, even after getting a new key. Getting that new key also took quite a long time. There was only one person working the front desk at 8:30pm and it took about 15 minutes to check in 2 people in front of me in line. I think the rooms have been updated, but it feels like they did as little as possible to be able to say they were updated. less

Low cost hotel... not fancy but average rooms, good for a few days. Breakfast included - average to low quality. Location is great to visit DC area, restaurants and shopping malls. Service was average, check in and check out process was fast. Good high speed internet and TV programming. Overall experience was average! less