Best Western Spring Hill Inn & Suites

We stayed here for a month while our House was being renovated. Peter went out of his way to make sure we were well taken care of and made sure our room was getting cleaned every day and that we had an amazing trip. less

My husband and I came here for a week, he worked at gm. I stayed at the pool and studied.. We were very pleased with the kind staff, and house keepers. One house keeper specifically touched my heart.. Her name was Marcia Calder, she has such a trustworthy kindness about her,, and was always eager to help in any way. Such a great staff,, and the absolutely Beautiful grounds full of flowers, trees, bushes, and grasses that were stunning for a fellow herbalist. Impressed us enough to recommend this place that is truly so beautiful, to our fellow Iron working friends. This will be our #1 place to stay and not just because of the cleanliness and comfort of our room. Thank you Marcia Calder for not only what you do. But WHO YOU ARE! less

Very clean, easy check in & out. No breakfast as of june 6 2021. The double beds were smaller than expected. But we made it work. The shower was great with the rain shower head! & the hot water didnt run out! less

We checked in around 10:30 on a Thursday night. I waited at the desk for about 5 minutes and had to call the hotel TWICE (no answer the first time) before front desk staff Peter “Decoster” walked through the lobby. He was pleasant and apologized for not knowing we were there. (I found it very strange throughout our stay that 3 out of 4 times that I walked through the lobby there was no one at the front desk.) Peter informed me that they were not serving the advertised hot breakfast due to covid restrictions. That was an inconvenience but not a huge deal... but the grab and go option the next morning consisted of a paper bag with a water bottle, small apple, and a granola bar. On some days, there were also juice boxes and packaged muffins to the side. We didn’t even try the lobby coffee because The Fainting Goat Coffee Co was just down the road and much better than anything we could get at the hotel. We went there all four mornings during our stay and it was by the far the best aspect of this hotel location for us. Peter did not mention the pool upon check in so we went to explore and found the pool roped off and without water in it. We were staying the weekend before Memorial Day and the weather was sunny and mid to upper 80s all weekend. The outdoor pool was a big part of our decision to stay at this hotel and I feel that the hotel website should clearly state if and when the pool is open. Our room was OK. It was clean. The large fridge was a nice feature as was the large bathtub for our 3yo son. This is the only time I can think of that I’ve stayed in a hotel that doesn’t stock an extra roll of toilet paper so we ran out and had to request more. The air conditioner in room 209 seemed to come and go, at times very cold and at times quite warm. We think they have motion sensors because it would be 74 every time we got back into the room from time away and then the unit would kick on when we walked in. Overall, not a big deal but definitely something we had to continuously adjust. Because we were in town for a funeral, my brother and cousin also got rooms at this hotel when we told them it was where we were staying. They both agreed it was very average and did not meet anyone’s expectations for $140 - $150 per night in Spring Hill, TN. On the day of check out, I voiced my concerns directly to front desk staff Peter Decoster and requested a discount. Interestingly, the General Manager’s name is Peter but this Peter insisted that was not him. He not once apologized for my displeasure. Not only that, he became defensive and argumentative with me. “Can you not see we are working on our pool??” He offered me $15 off our nightly room rate for a total of $60 and told me that beyond that, I should contact corporate. I believe the way that someone handles a dissatisfied customer says a lot about the establishment, and he was absolutely unprofessional. That is why I am leaving this review. Bottom line: it seems that this hotel is trying to cut corners and save money while the customers pay full price. less

Checked in quite late at night due to traveling from out of state, pleasant staff Cleanliness is important to the staff/owner. Masks are worn for customers' safety which is very appreciated Will stay again less