Best Western Spring Hill Inn & Suites

After receiving terrible customer service at Hampton Inn Spring Hill, Best Western did not disappoint. We had to find another hotel immediately due to the fact that Hampton Inn cancelled our reservation that we booked a month in advance. There was no wait time. The rooms were clean and ready. The front desk attendant was empathetic to my group. She went above and beyond to accommodate us. Thank you for turning a terrible experience into a great one by extending help and providing quality service. The rooms are nice and clean. The location is not far from Crossings Dr where all the shopping and restaurants are. It’s amazing how you can book a room month in advance and have to struggle to get a room, but walk right in another hotel and receive two rooms with ease. Thank you again! less

This property is great. Even gave it excellent review on Best Western.com. Until I discovered the hidden antics with my credit card. Booked reservation online with points for 20,000 points. Upon check-in was asked for credit card for "incidentals". (Love the way hotels misrepresent with that term.) Amount? $35.18, which I could live with until it drops off. Checked out next day around 10am. Great stay, all good with points. Come back, we will. Till I checked my credit card and found a second pending amount for $116.07. Now in meantime, I had made a second reservation there, again with points. I called about the second amount. Was told it would drop off as well. But why was it made? Was told that was the rest of the cost of the room. Didnt know why it was done, but it will drop off. I then ask how I can avoid the same thing happening on my next upcoming stay, so my money isn't held up. Told no way to avoid it---for incidentals. Ok $35.00 I can live with, but not the second amount. How do we avoid that happening again. Now it's not "dont know why", now its "unavoidable!!" Mind you I stay in hotels 50 weeks out of the year, with Best Western being my hotel of choice. As a Diamond member of Best Western rewards, I rack up a lot of points and use them often. I have run into the $35 bit before, although BW tells me that's the amount they pay the hotel for housekeeping when someone stays on points. But never the full amount of a room. Just the prior week I stayed in Pigeon Forge at the Best Western Plaza Inn with a mountain view room with balcony, for 3 nites (72,000 points AND they never put a hold on any money. Just took the credit card info and put it on file. Hmmmm!!! Mr. Peter Patel at Spring Hill must have his own little tricky dicky policy going on. BEWARE of what you are not told! less

We needed to be in Athens, Alabama for an event and new of the Spring Hill area and decided to stay there. We booked the Best Western Inn and Suites and were not disappointed. We got a great price through AAA, and asked for a late check in (10:45). We were greeted warmly by the young woman behind the desk, and were given prompt and friendly service. They even had some fresh cookies available. We had a room on the second floor, which was clean and fresh. We stayed two nights and enjoyed our stay. Breakfast was fine - eggs, sausage, biscuit and gravy, juice, breads, cereal, fruit, coffee. So, a selection to take care of most anyone. There was plenty of parking and it was not difficult to find even at night and in a storm. less

Found the hotel to have a very noisy room air conditioner and had a bad smell coming from it. The beds were comfy but couldn't sleep due to noisy air conditioner and smell. Rooms need updated bad. Carpet stained and soiled couch soiled. Bathroom needed redone and re caulked. Over all very unhappy with over night stay. less

This place is very clean and very quiet. In a great location as well. The bed was really comfortable which isn't usually the case in a hotel. I would definitely stay again next time I visit spring hill! The only negative is that i got a suite and it was pretty pricey for the size of the room. I was expecting way more. The suite part of it was a really tiny little room off to the side with a tv and a small loveseat. I will not book another suite next time. Ill save my money and just book a regular room. less