Beware of behind the back antics!!
13/07/2019 travelmomma6554, Clarksville, Tennessee
This property is great. Even gave it excellent review on Best Western.com. Until I discovered the hidden antics with my credit card. Booked reservation online with points for 20,000 points. Upon ch... more
This property is great. Even gave it excellent review on Best Western.com. Until I discovered the hidden antics with my credit card. Booked reservation online with points for 20,000 points. Upon check-in was asked for credit card for "incidentals". (Love the way hotels misrepresent with that term.) Amount? $35.18, which I could live with until it drops off. Checked out next day around 10am. Great stay, all good with points. Come back, we will. Till I checked my credit card and found a second pending amount for $116.07. Now in meantime, I had made a second reservation there, again with points. I called about the second amount. Was told it would drop off as well. But why was it made? Was told that was the rest of the cost of the room. Didnt know why it was done, but it will drop off. I then ask how I can avoid the same thing happening on my next upcoming stay, so my money isn't held up. Told no way to avoid it---for incidentals. Ok $35.00 I can live with, but not the second amount. How do we avoid that happening again. Now it's not "dont know why", now its "unavoidable!!" Mind you I stay in hotels 50 weeks out of the year, with Best Western being my hotel of choice. As a Diamond member of Best Western rewards, I rack up a lot of points and use them often. I have run into the $35 bit before, although BW tells me that's the amount they pay the hotel for housekeeping when someone stays on points. But never the full amount of a room. Just the prior week I stayed in Pigeon Forge at the Best Western Plaza Inn with a mountain view room with balcony, for 3 nites (72,000 points AND they never put a hold on any money. Just took the credit card info and put it on file. Hmmmm!!! Mr. Peter Patel at Spring Hill must have his own little tricky dicky policy going on. BEWARE of what you are not told! less
peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
I guarantee that there are NOT any "behind the back antics" or "tricky dicky policies" going on. For EVERY guest we authorize a credit card for the daily rate of the room for incidentals. (Which we are not misrepresenting that term). We need to be assured payment for any damages done to the room. This amount is just a hold and is released from us at check out. Your bank may take a few days to release it. This is clearly stated on a sign sitting on our front desk in clear view. EVERYTIME you stay here and at 95% of hotels around the United States you be will asked for a credit card at check in for incidentals. This applies to rooms being paid for by points, travel cards or free night vouchers.