The Room was clean but the housekeeping manager was beyond RUDE!
24/06/2017 Amanda P,
I stayed at Best Western Southlake for one night. The room was clean. That is what we look for the cleanliness of a hotel. I accidentally left a pair of nikes in the room. I called back about 2 hours ... more
I stayed at Best Western Southlake for one night. The room was clean. That is what we look for the cleanliness of a hotel. I accidentally left a pair of nikes in the room. I called back about 2 hours after leaving to tell them I left the shoes. The clerk stated the housekeeping manager striped the room and found nothing. So I go search my car and realize I still did not have them and I KNOW they were in our room. So I just go back to the hotel to let them know I can go look or they can but I know the shoes are there. The housekeeper manager was in he lobby and said she was not going back to the room because she knows they aren't there. I looked like really lady?!?! So I told her look I know the shoes are there, did you look under the bed? She told me no. I told her well you didn't search the room then because that is exactly where the shoes are. She radios a housekeeper to go back to the room. And low and behold the shoes are there. I was so aggravated about it because of the POOR customer service the MANAGER provided. It was a very simple request to look, but she made me feel as if I was asking something ridiculous!! The new owners need to provide customer service training for their management team. less
Mike N, Owner at Best Western Southlake Inn, responded to this review
I apologize for the service you received at our hotel. I have shared your comments with all parties involved so we can make sure each customer is treated with respect and receives the service they deserve. I’m glad your shoes were found. I hope you will give us another try next time you are in town.