They were doing great until....
10/03/2019 paulpW1840LI, Bay City, Texas, USA
I decided that I'd upgrade my business travel for 2019. Instead of some of the lower line motels, I'd start staying at more LaQuintas and Best Westerns and even a Hampton Inn every now and then. This... more
I decided that I'd upgrade my business travel for 2019. Instead of some of the lower line motels, I'd start staying at more LaQuintas and Best Westerns and even a Hampton Inn every now and then. This was my first trip of the year, my 40th year as a business traveler.
The clerk was friendly. The room was clean. The parking lot was tight, this being Texas there was an abundance of pickup trucks and even larger trucks for businesses, and it was very tight getting in and out of the lot each night. That was not a deal breaker though.
What was a deal breaker was returning to my room today, at 3:00 pm to discover it had not been cleaned. I asked if there was a reason, and was told that there was no housekeeping today.
The manager came and told me that the housekeepers did not show up for work today. As regrettable as this is, it does happen and when it does happen, it's all hands on deck and everybody who DID show up for work starts making beds, putting clean towels out and emptying trash.
When I asked what kind of an adjustment I could expect, the manager gave me a blank stare. I asked if he'd prefer if I just checked out. No discernible answer, so I went back to my room, got my things and checked out.
Nobody ever needs to experience this, and when you're staying at a motel and paying a daily rate, you have every right to expect a clean room. If I come back to the area to work, I won't stay here again. less