This hotel was NOTHING like the pictures. The pool is not only empty, it is full of dirt indicating that it had been like this for awhile; however, the pictures on their website shows a beautiful, cl... more
This hotel was NOTHING like the pictures. The pool is not only empty, it is full of dirt indicating that it had been like this for awhile; however, the pictures on their website shows a beautiful, clear blue pool. My granddaughter wore her bathing suit in the car, all day long, in anticipation of this pool. What a disappointment. Had their website revealed this to us, we would not have driven the extra 1.5 hours south from Lubbock!!
Not only that, but the "continental breakfast" that is advertised did not exist because they are remodeling the interior lobby. Again nothing said on their website and no workers present in the morning when we left. We were given two "grab and go" breakfast bags. One had a Honey Bun and granola bar and the other had chocolate donuts and pop tarts, which we threw away. Luckily both had a bottle of water and banana but hardly a "continental breakfast"!
We were offered the option of cancelling when we arrived at 7:30pm however I had been travelling all day with two granddaughters and a stitched up/swollen foot that I needed to elevate. How insulting to think that they were somehow accommodating us by offering to let us out of the reservation. She should have called around and found us a hotel with a pool and sent us there at their expense, especially after seeing my granddaughter in her bathing suit. It was a little late for me to start looking for a hotel and a good rate "last minute".
I had stayed at this hotel previously and the kids loved the pool, plus the distance works well with our travel time. BUT I will NEVER stay in this town again. May the hotel has new ownership, but this was highly unsatisfactory.
We were even showed a remodeled room that seemed nice but that's not what we were given. The room we had was dirty and older. Pictures uploaded.
PLUS...we were given one small "facial" size bar of soap unlike the usual two bars (facial and bath size). Again, not satisfactory especially during Covid when everyone is trying to stay clean. And nothing about extra santizing in the room, like other hotel chains do.
Lastly, I tried contacting BW corporate and could not find anything on their website about feedback...only how to make a reservation. Very disappointing as we have been loyal BW customers in the past. And it has been over a week since our stay and the website for this hotel STILL shows pictures of the beautiful pool and breakfast bar... less
Andy Patel, General Manager at Best Western Snyder Inn, responded to this review
Dear Suzanne ,
Thank you for your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Snyder Inn