Best Western Snyder Inn

We stayed here and can attest that it is a nice, clean place. Room was a good size, all fixtures worked, good water pressure. Nice, friendly staff. The only negative is breakfast. It consisted of sealed bag on the front desk with a bottle of water, prepackaged stale muffins and over ripe fruit. less

This hotel was NOTHING like the pictures. The pool is not only empty, it is full of dirt indicating that it had been like this for awhile; however, the pictures on their website shows a beautiful, clear blue pool. My granddaughter wore her bathing suit in the car, all day long, in anticipation of this pool. What a disappointment. Had their website revealed this to us, we would not have driven the extra 1.5 hours south from Lubbock!! Not only that, but the "continental breakfast" that is advertised did not exist because they are remodeling the interior lobby. Again nothing said on their website and no workers present in the morning when we left. We were given two "grab and go" breakfast bags. One had a Honey Bun and granola bar and the other had chocolate donuts and pop tarts, which we threw away. Luckily both had a bottle of water and banana but hardly a "continental breakfast"! We were offered the option of cancelling when we arrived at 7:30pm however I had been travelling all day with two granddaughters and a stitched up/swollen foot that I needed to elevate. How insulting to think that they were somehow accommodating us by offering to let us out of the reservation. She should have called around and found us a hotel with a pool and sent us there at their expense, especially after seeing my granddaughter in her bathing suit. It was a little late for me to start looking for a hotel and a good rate "last minute". I had stayed at this hotel previously and the kids loved the pool, plus the distance works well with our travel time. BUT I will NEVER stay in this town again. May the hotel has new ownership, but this was highly unsatisfactory. We were even showed a remodeled room that seemed nice but that's not what we were given. The room we had was dirty and older. Pictures uploaded. PLUS...we were given one small "facial" size bar of soap unlike the usual two bars (facial and bath size). Again, not satisfactory especially during Covid when everyone is trying to stay clean. And nothing about extra santizing in the room, like other hotel chains do. Lastly, I tried contacting BW corporate and could not find anything on their website about feedback...only how to make a reservation. Very disappointing as we have been loyal BW customers in the past. And it has been over a week since our stay and the website for this hotel STILL shows pictures of the beautiful pool and breakfast bar... less

I made reservation by phone 2 months in advanced. I was promised a room on the ground floor. I called a month later to confirm. The team member, Sharon, could not find my reservation, so she made a new reservation, again assuring me a room on the ground floor. When I arrived to check in, I was told that NO rooms available on ground floor. I went outside to speak to my wife and made arrangements at a different motel. When I returned to the desk, I was told that there WAS a room on the ground floor. We decided to stay, even though we found that NO hot breakfast would be available as advertised on the website due to construction / remodeling of breakfast area. I was disappointed that Sharon did not tell me that when we spoke on the phone. Several friends stayed at this motel at the same time. They were likewise disappointed at confusion at check-in, not getting the type of room they had reserved, being forced to change rooms after one night's stay, NO hot breakfast. less

We have stayed at the Best Western in Snyder, Texas numerous times. We always are greeted warmly and the rooms are lovely. We had a king suite this trip and I loved the extra room and couch. Best Western is our preferred brand. less

A quiet, very clean stay. Of all these large, new properties that Best Western offers, I am finding that the small properties have more personalized customer service and are cared for better. I appreciate the vending and ice machine in working order so I don't have to venture out at night. The breakfast they put together in go bags were a perfectly thoughtful mix of fun morning foods. Thank you. Very happy that I chose this hotel and I will stay here again in the future. less