Beware hidden pet fees
14/03/2017 Genevieve G,
The room was moderately clean. There was a dead spider on the floor in the bathroom and toilet paper in the toilet bowl. The beds were firm, but I didn't wake up with a sore back and they were comfo... more
The room was moderately clean. There was a dead spider on the floor in the bathroom and toilet paper in the toilet bowl. The beds were firm, but I didn't wake up with a sore back and they were comfortable enough to fall asleep on. The pillows were actually nice and cushy. The walls were paper thin, so I got woken up by a screaming toddler at 2 AM. I wound up unplugging the mini fridge because it was too noisy to sleep with. I tried turning the fan on to drown out the screaming toddler but the noise was irregular and not useful as white noise. The breakfast was standard dry danish and other breads, cereal, waffle maker, etc. The only hot breakfast left at 8:30 AM on a Sunday was a dry biscuit and an "omelet" with gross orange cheese. These things are generally acceptable at $60 a night, but they charge a $20 pet fee per dog, so I wound up paying over $100 because I have 2 dogs. The rooms are open to the outside, so really I should have just snuck them in, but according to their website, the pet fee is a flat $20, which I felt was ok for one night, and by the time they told me it was PER dog I had already mentioned I had 2. less
bwsnyder, General Manager at BEST WESTERN Snyder Inn, responded to this review
Thank you for the review. In regards to to the pet fee, our policy is to charge per pet. We always try to ensure that when guest with pets call to make the reservation, we verify that they know the charges. I would like to thank you for verify that you do have pets, as if you had snuck them in, we would have charged you $250 for a cleaning fee, as mentioned on your registration card.
I hope you will give us an opportunity to better serve you the next time you are in Snyder.