Best Western Shrubbery Hotel

Fantastic. We arrived to a warm friendly reception. The staff are wonderful and made our stay really pleasant. We ate at the hotel and the evening meal was lovely. 4 of us ate and all enjoyed our meals. Very well priced too. The building is a beautiful old building with a lot of character and charm. A pretty garden area too if the weather is nice. Our friends joined us for dinner and they were able to bring their dog along who was given some biscuit bones and a bowl of water. Would definitely stay here again. Rhys was exceptional and goes above and beyond. some people are born to be in hospitality and Rhys is one of those. A true credit to Best Western. We stayed in a suite and there was plenty of storage space. A comfy bed. Shampoo and shower gel provided and a hair dryer, ironing board and iron in the room, oh and a fan which was needed at the weekend. less

We were looking for a quiet night away and what a lucky find The Shrubbery was. We stayed in a ground floor level access room with parking right outside. A fabulous wet room. We booked room only as we thought the price of the pre,-order was too high. Nonetheless we will be back it was wonderful. So many thanks to The Shrubbery ❤️ less

Nice clean rooms, no good if you have mobility issues, clean comfy bed, rooms not serviced daily, not even tea and coffee refreshed, nice breakfast on pre order. Attended for a family wedding which went of brilliantly. less

What gives this place some stars is the staff, they were polite, friendly, knowledgeable and more than happy to help. What let’s this place down is the food. We were there for a wedding event, On to the food. The starter had me downing pints of water to dilute the overuse of salt content. The main was a Calvary of either Lamb or Chicken. The Lamb being very chewy and the chicken must have spent the last 6 months in the Sahara Desert, as it was that dry. This was completed with a trio of desserts. The profiterole had clearly spent the some time with the chicken in the desert as it was stale, the Eton Mess had a nice mini meringue and strawberry sorbet dash, but what the meringue was sat on, looked like had been scooped out of a baby’s nappy. The Lemon Cheesecake must of been in the same dish as the soup as I’ve no idea how a cheesecake could be salty before now. Maybe salted butter or something? Back onto positives the room was clean and tidy. The staff ensured we were well looked after during our stay. Check in and out was really easy. Location is also ideal further enough away from the 303 that you’re not disturbed by noise. A nice venue, just let down by the food. less

We had an overnight stay on our way to Cornwall. Hotel is quiet, large reception area and caters for large functions. Room was clean, interesting as in length rather than width. We had an issue with the television in our room not working and asked the gentleman at the reception to have a look. He was extremely helpful trying first to fix it, no luck. Then he found a similar replacement, this did not worked either. Finally, he got us a very large television on wheels used for conferences. The aim of this review is say a Big Thank You for being so helpful. less