Best Western Shrubbery Hotel

We stayed for two nights ,which the second was the wedding day. It was a fantastic day and well looked after bye all staff ,food and catering was delicious.very well organised.rooms were clean .on suite was tired,room 2 ,silicon so messy! Had to change shower 🚿 head as it was nearly completely blocked.staff accommodating gave another shower room to use ,bed was really hard .memory foam would be the way forward. All in all a fantastic stay ,great staff and brilliant food! Thanks less

When making the booking, particularly asked for a table that was accessible for my elderly disabled Mother, knowing that there are 3 steep steps down to the ballroom. Was assured that this would not be a problem and a note was made to that affect when I booked. On arrival, found these instructions had been ignored and our table was in the main ballroom. Could not find a member of staff to help. Once I had managed to get us to our table, the food was then served. The soup was lukewarm, as was the turkey. The vegetables were at least hot but uninspiring. The pecan pie was lovely but lukewarm, as was the small dollop of cream that came with it. All in all, a very disappointing but expensive experience and not one that we intend to repeat next year. Incidentally, their website says that their chef, Henry, has been with them for over 30 years. This was the case, but he sadly left over a year ago. less

At first looks it’s a lovely place but the rooms are quite dated (we had a deluxe room, though with and need a revamp the sealant round the bath at present a large messy smear that has loosened! The TV was temperamental probably due to the remote being held together by sellotape! Now the meal, it was ok but it wasn’t self service for the veg so not enough served, dessert was nice but the mince pies oh gosh just vile tasted of lard! Will try some where else next time! less

We booked 24 tickets for Blues Bros Christmas night on 13th December. The manager emailed to say that the band would not be able to perform as they had an 'accident'. I suspected this was a lie and contacted the band who confirmed that they were playing on the night, had no accidents and had not been informed that they were cancelled! the manager, Simon McBride, still tried to continue with the deceit until he could no longer sustain the pretence. The Hotel decided to hide behind a clause stating that they could cancel at any time and only offered alternative dates or a refund. Can you imagine anyone re-booking with them? This is not the first time they have done this. I know a member of another band who was also cancelled by the hotel at the last minute. I would urge everyone to avoid this hotel at all costs. less

2 nights R&R and hard to find fault. Room was clean and well proportioned. Breakfast cooked to order and the coffee very good compared to some establishments. Staff were most helpful and attentive, when required to be. Bar was comfortable and prices very reasonable. A jewel in the Best Western Crown. less