Best Western Shrubbery Hotel

My wife and I are away in the Caribbean on 20 September for my wife's 70th birthday therefore, in order to celebrate with her work colleagues at Portman Ward Musgrove Park Hospital in Taunton we booked a Sunday lunch at The Shrubbery Hotel. Since being purchased by the owner of The Swan in Wells the hotel has undergone an absolutely fantastic overhaul. The day was almost indescribable. Despite a huge wedding party we were made to feel that we were the most important party in the place. Mike and the young lady who helped him with the service were fantastic. We waited for nothing and the personal service was beyond excellent. It is with a huge regret that we are unable to recall the young lady's name because she deserves a special mention as she was confident and professional throughout with the ability to converse with all of the guests. My wife and I have on many occasions popped in for a drink but, on this occasion we tested their ability and professionalism to the ultimate. It is almost impossible to find the words to describe the quality of service and food that we received on Sunday. The Shrubbery has our assurance that, for all future special occasions they will be at the top of the list. Fantastic food, fantastic service, fantastic venue. Our thanks to all Kevin, Mark, MIke and that lovely young lady (sorry we cannot remember your name but without you it would not have been the same. less

We stayed overnight in a large room at the back of the hotel looking over a valley. The room appeared to have been recently refurbished and was in excellent order and very quiet. We stayed midweek and paid £74 for the room, and that included a full breakfast, which represents excellent value in my opinion. I see higher prices are quoted so perhaps we benefitted from being midweek, anyway for whatever reason, we had very good value. The breakfast incidentally was very good, with delicious freshly cooked scrambled eggs. Dinner the night before had been good if not outstanding, and again excellent value for money. The waiting staff were all young, bright and eager, the only slight downside being one of the girls delivering every dish with a "Here's your whatever, awright?" which became a little tedious, but at least she was cheerful and efficient. less

We only stayed overnight but were treated like best friends. The staff were professional but extremely friendly. The evening meal was superb and the waiters were attentive but not intrusive. A great hotel for a stop of for Kent to Cornwall. Thank you and we will be revisiting. less

We had lunch at the bar here as a break from travelling down the A303. The food was good and the bar person helpful, particularly sorting out options for children (there wasn't a children's menu). There was only one other table of people so it was quiet and the room we ate in was lovely. less

We can't fault the rooms, food, service. We had a fabulous weekend at this hotel. The rooms are modern, beautifully decorated and spacious. The food was excellent and we were surprised that the bar prices were cheaper than we expected. A lovely weekend. Full marks to the staff. less