Best Western Shrubbery Hotel

Arrived at reception for our booking mid-evening Saturday night. There was a wedding on - not a problem, but despite the associated busy-ness we had to wait sometime to be noticed. The young guy knew who we were instantly but there wasn't really much of a welcome, for which he did, admittedly, apologise once we were at dinner. The food in the restaurant was un-fussy but impressive with large portions. My partner and I both had steak, for which no steak knife was available. The very friendly and helpful young waitress admitted that she'd been trying to get her bosses to provide these for some time - when we also mentioned to her that the wi-fi was out of range in our room (and in the restaurant) she said she'd been on to them about this, too: something to do with thick, traditionally-constructed walls, apparently. When we unlocked the door of our room (with some difficulty as the key card arrangement was intermittent) my partner nearly fell down the steep step on the other side. We are not particularly old but if our elderly parents had rented this room this could have been a legal issue as there was no sign or other warning. The room and bed were fine, with an adequate telly (only Freeview) and a fan, together with a larger-than-average bathroom that was nice but the shower was weak and took a long time to get hot. There was only enough coffee for one cup, too - unless you wanted decaff, which isn't really coffee. Although the Shrubbery has nice views and a beer garden and the staff were pleasant enough, it was really only the food (and waitress's service) that stood out among a rather mediocre package that left us thinking that - for this price - we shouldn't be left regretting not choosing the nearby Travelodge. less

Attented a wedding here on the 8th july. What can i say, they made the whole place magicial. Julia was very helpful with the wedding planning. My friends were getting married and i have heard so much wonderful stuff about julia,how helpful and wonderful she was. She also helped the photographer les moxon in the morning,allowing him to go in to the venue room to see what camera settings he needed. They set the rooms up beautifully. The weather was kind to us. The pergal outside was a great settibg for photos. The food they provided was execllant. The service througjout was also amazing. We stayed in a room which had air conditoned which was a god send,it was getting a bit warm. The room was clean,bright and large. Bathroom also very clean. Dont judge a book or in this the building by its cover, u will not be disappointed. less

My daughter got married here and what a fabulous day we had. The venue was all beautifully decorated and the food was lovely. We also stayed over night and we had a lovely room with a nice view over the valley and our room had air conditioning which was a bonus as it was a very hot day. My daughter and her husband were very impressed with their room too. Staff were all very friendly and helpful would definitely recommend. less

We used this hotel for a stop on our way to Cornwall. The staff were so friendly and helpful. The bedroom was somewhat dated, being a mix of old and new. Used the hotel restaurant, good food, large portions. less

This is a lovely hotel where we stayed overnight on a Saturday night. Our room at the back of the hotel was spacious comfortable and had a lovely view. We had a delightful dinner and the service was great. less