Best Western Shrubbery Hotel

Stayed for one night midweek. Meeting friends and attending an evening function at the Shubbery. The hotel I found to be very nice, it has lots of character, which is not normally found in some Best Western Hotels. The food for the evening function (40 people) was of an excellent standard at all the meals came out together, something to my mind is a great example of a well run kitchen. I found the staff to be friendly and accommodating, any issues or questions I had they did everything to help. Something I really appreciated. Top tips. 1. If going into Ilminster itself, I would leave your car at the hotel its only a 10 min walk into the high street. 2. When booking try to get an email confirmation. There was a small mix up with mine, although the staff were fantastic sorting it out on the day. 3. I staying in one of the back rooms, be careful because as soon as you open the door there is a step down into the room. It's not an issue, just take care. 4. Save space for breakfast - excellent! Relax and enjoy, a great hotel for just taking a breath and recharging your batteries. less

Great hotel, used regularly for over 2 years. Staff very friendly and helpful. Rooms are to a good standard and food is great. Good options for breakfast and whilst not a massive variety in restaurant the food is lovely. There's also a good bar menu. Nice location for a holiday, one day but great wifi helps when on business. Will continue to use this hotel for business. Occasionally get the nice exec room. less

Our daughter got married at the Shrubbery on 30th December 2018. We want to pass on our sincere gratitude to Simon and all his team for everything they did for us in both the preparation for, and on the day of the wedding. Simon was down to earth, approachable, and accommodated our needs as much as feasibly possible – and everything came together perfectly for a wonderful day! It was great to be able to deal and communicate on the level we did – as I think the ability to be flexible to people’s needs makes a significant difference. From the décor, to the food, to the atmosphere, to the staff, to the accommodation – Everything came together fantastically, and the feedback on the day was brilliant from everyone!! less

We stayed for two nights ,which the second was the wedding day. It was a fantastic day and well looked after bye all staff ,food and catering was delicious.very well organised.rooms were clean .on suite was tired,room 2 ,silicon so messy! Had to change shower 🚿 head as it was nearly completely blocked.staff accommodating gave another shower room to use ,bed was really hard .memory foam would be the way forward. All in all a fantastic stay ,great staff and brilliant food! Thanks less

When making the booking, particularly asked for a table that was accessible for my elderly disabled Mother, knowing that there are 3 steep steps down to the ballroom. Was assured that this would not be a problem and a note was made to that affect when I booked. On arrival, found these instructions had been ignored and our table was in the main ballroom. Could not find a member of staff to help. Once I had managed to get us to our table, the food was then served. The soup was lukewarm, as was the turkey. The vegetables were at least hot but uninspiring. The pecan pie was lovely but lukewarm, as was the small dollop of cream that came with it. All in all, a very disappointing but expensive experience and not one that we intend to repeat next year. Incidentally, their website says that their chef, Henry, has been with them for over 30 years. This was the case, but he sadly left over a year ago. less