Best Western Shrubbery Hotel

Our stay at this hotel was a little different to normal hotel stays, due to the pandemic. There was less activity around the hotel and it seemed quite quiet, but the staff were extremely attentive and all precautions appeared to have been taken. The room was very clean, the bed lovely and comfy, and the food was great. We stayed an extra night and would definitely stay there again. Everyone we met there, be they staff or guest, seemed happy to be there. We certainly were! less

Character hotel typical best western. Nice garden . Nice food. Took my dog . Ideal for getting around big carpark. Could do with a refresh of carpet on main staircase and there are a few cobwebs in rooms but otherwise clean and staff helpful. less

First holiday of 2020 in September and visited an old favourite in the Shrubbery. Despite all of the excellent precautions, social distancing and clinical hygiene facilities, the hotel and the staff still succeeded in projecting an air of calm, where you the guest were the most important event. Excellent breakfasts where nothing was too much trouble and the whole holiday experience was first class. less

My partner and our small dog stopped here en route back to London from Cornwall. We didn't expect much and were surprised and delighted by the hotel and its thoroughly professional and charming staff. They upgraded us to a huge double room, at £50 a night plus a few pounds for the dog, which would have cost at least at four times or more in Padstow, Cornwall, which we had just left. It is only a three star hotel so there are none of the frills of a four or five star. On the important stuff - the comfort of the bed and bedding, a bathroom with unlimited hot water and a powerful shower, Wi Fi, good sound insulation etc it scored top marks. Most important the staff were poilte, professional and seemed to be pleased to be back at work after the months of lockdown. less

We had a thoroughly enjoyable stay in a lovely room right at the top of the hotel. The room was cleaned to an exceptional standard and there was hand sanitiser in all communal areas downstairs too. The bar was open and had screening up which was very reassuring. The hotel didn't seem busy even though we thought we had booked the last room available as social distancing meant we ate breakfast at staggered times and we ordered takeaway in our room in the evening. Great location and special mention to Johnny who answered all our questions and requests, speedy service with a smile. Thank you! less