Best Western Ship Hotel

I stayed here for 1 night while working for a software company in Walton-on-Thames. It was a wonderful stay and I'm glad I chose this hotel. The hotel has a true air of Southern England and a delightful ship theme to the paintings in the corridors. In the evening the bar provided a safe atmosphere and the breakfast room was also really nice. The staff at the front desk were friendly and helped me with the local bus timetable. less

Was told we were booking in to early on the day ! I thought by having the gold card this was one of the privileges. No upgrade was offered as they were fully booked even though only 10 tables laid for breakfast why lie? This is disappointedly an old tired hotel. Very 70’s/80’s. Bits are battered and worn. Very badly worn out carpets. Some must be a health and safety issue. No business centre it was closed. The receptionist used excuses of covid. Fine if that is the case why doesn’t the hotel tell you this rather than sending emails prior to the stay trying to get me to upgrade, the hotel should and could have laid out all the changes due to covid. Don’t reply using covid as the excuse. Provide customer service by telling customers in advance. No gold members welcome pack, gold, silver members are supposed to be given a welcome pack. We didn’t even get a smile. Again don’t reply stating covid issues. Advise in advance of arrival. Cleaner not in on Tuesday, therefore no clean. Yet no discount. Don’t reply blaming covid. Advise in advance. A really charming and helpful Polish (I think) gentleman works very hard at breakfast, yet the toast he is given to serve is freezing. No fridge in rooms. Do not blame covid, advise in advance. I tried an experiment there was a sticker and rubbish on the floor and this was not cleaned or picked up for two days. I know staff had walked over it and clearly ignored it. Remember there are plenty of other hotels in the area. This is a white van man magnet hotel. They seem to appear from no where and clog the car park up, taking two spaces. Hence it is hard to park in the hotel. Overall a below average stay. There are lots of other hotels in the area , check them out first. less

After booking our (me and 17yr old nephew) room, a good few weeks before, and the tier 2 COVID restrictions took hold. We called the hotel few days before to check, what is happening, they said, “please arrive as normal and we update on any changes regarding social distancing within the hotel. The hotel, is on the main high street, local shops, Waitrose next door, and Morrison’s only across the road, next to the Humble Fish & Chip shop (fish bites are worth trying👌😘) The purpose of our stay was visiting attractions locally (Mercedes Benz World & central london sightseeing/possible early Xmas shop) Bus stop was across the road to the railway station only a pound😁 per person, but if arriving back late, check a timetable. But we got a private hire taxi on the return at almost 10pm, only costing a £6 Unfortunately we never used the bar or restaurant at the hotel, but mentioned chippy across the road, and breakfast in Morrison’s. Fantastic value Only issue I will have to mention, is the car park, if you arrive in a large suv type vehicle, it’s tight getting in, even tighter getting out. Oh, the twin room we had is super super dark at night. Giving a great nights sleep Thank you less

I cannot comment on rooms and staying overnight, as I met a friend for afternoon tea at the hotel. We picked the hotel because I am familiar with the hotel. My husband and I have had lunch there in the past. (Which was nice, by the way ). I thought it might be nice and "safe" place to meet up, as it has a conservatory near the bar area. Our server (Gunars ) is a really nice man. He made us two pots of tea and was extremely pleasant, asking us later if we were doing okay. . The tea was piping hot and we were happy with the fact that he respected social distancing. It is a very nice open conservatory - the only downside is that the carpet needs replacing. It lets the whole room look tired, when it is only the carpet that looks grim. Thanks again to our very nice server, Gunars less

I have booked to come and stay at the ship hotel to visit friends who live in weybridge next weekend. Unfortunately, due to the government guidelines, self isolation and the rule of 6 this meeting has had to be postponed and so I have tried to change the date of my booking. I missed the 1 week notice deadline by 12 hours unfortunately and I have been told by the hotel that I am not allowed to change the dates even. I feel that in times like this where everything is up in the air and Covid isn’t going away, hotels should be understanding of people’s positions. Especially if it is just rearranging the date. I was happy to pay the extra cost for a different date. My friend has raved about the ship hotel and has been a recommendation to any of us travelling to come and visit and am disappointed that the staff were very abrupt and do not care at all. I will be finding another hotel to stay in for the future and would advise anyone booking that regardless of situation, the terms will not be changed. I have had to do this with a few hotels over the past few months who have been fully understanding and have been happy to do whatever they can to rearrange. A reflection on the staff and service. less