Best Western Ship Hotel

Stayed here on business the night of the 29th July a really convenient hotel to where I was working. The gentleman who checked me in was friendly and very efficient. I booked an exec room and was allocated room 205 on the second floor which was a lovely spacious room but looked extremely tired and the furniture was very outdated such a shame as the room has so much potential. It could be soo lovely. The bathroom was ok however parts of the bath was cracked and the toilet seat loose. There was a stain on the red bed runner at the bottom of the bed so I pulled it straight off the bed. Apart from that the pillows bed linen duvet etc were very clean and I managed to have a good nights sleep. I ordered room service of flamed burger and chips which I have to say was not the nicest and the food was not covered when it was brought up to the room. Sorry but it should be covered when being delivered to a room!! This was off putting! The hotel has a lovely little covered Court yard where you can sit and have a drink however it didn’t seem to get cleaned very much as there were ciggie ends all over the floor full ashtrays and dirty tables . I mean people do need to learn that they belong in an ashtray and not on the floor there are adequate around so no excuse!! However, still needs a damn good clean up!! I noticed the corridors in the hotel also could do with updating and many a window in the corridors had cobwebs on not really an excuse for this. Would I stay again???…. Yes but only for a one night quick stay if I need to be in the area again Just wish they would give this hotel the attention it needs as it could be amazing!! less

Contrary to some earlier reviews we found the hotel clean, smart and with modern comfortable rooms. Yes it does not have aircon which is an issue (only) in a heatwave but it makes no claim to have this facility and fans were provided. Staff friendly and good quality breakfast served promptly on each day. Did not try the restaurant as was not open on Sunday evening but there is a Pizza Express immediately opposite. Great base for exploring - 30 min direct train to Waterloo - 10 mins from Hampton Court and Thorpe Park. Free safe parking. less

Good car park. No extra charge. Friendly receptionist on arrival. Executive room spacious, clean and smart on the 2nd floor. Very hot as there was a heatwave. Fan already supplied in room. Breakfast area was in the restaurant . Good quality and hot. Morning waiter obviously having a bad day and let it show unnecessarily. Very good value price for the area. less

We had an event at the hotel and they were really good towards us, we had some issues with rooms being hot and objects not working in room. However the breakfast and bar area were fantastic and our event was incredible and would recommend the hotel. less

When I arrived, I was sent to a room which had not been cleaned or bed changed and made. On reporting this to reception I was moved to another room which was fine. I asked if I could have breakfast in my room the next morning (it said on the info sheet I was given that I could but not how to arrange it) I was told by the receptionist that I could, simply ring down when I wanted it. The following morning I did just that and was informed that room service was not available, only the buffet. I did not want a buffet breakfast, I prefer to eat breakfast alone. So I had no breakfast at all. When I left no one asked if I enjoyed my stay or seemed in the least bothered, they just took my keycard. Very, very poor level of service overall! less