If a wedding is on expect to be treated second rate if your not from the wedding party!!!
06/10/2019 Dean H, Addlestone, United Kingdom
We booked a night in the hotel because of the location. Mistake oh yes there was a wedding on the following day so we go to dinner to be told you cant eat in the restaurant because the wedding party t... more
We booked a night in the hotel because of the location. Mistake oh yes there was a wedding on the following day so we go to dinner to be told you cant eat in the restaurant because the wedding party takes priority,(not told this when booked the meal and breakfast). Speaking to the manager he just was not interested in the issue and said sorry the bar or nothing. The food when we got it was nice the hotel was dated but pleasent.
BUT - The staff and management with the exception of 1 barman (Nik) was horrendous. Will we ever go back to the hotel NO will we go to another Best Western I doubt that as well with the treatment we got in this hotel less
Ryandocherty, General Manager at Best Western The Ship Hotel, responded to this review
Thank you for leaving your comments and thoughts on your recent stay with us.
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 01932 832317 or Via email, firstname.lastname@example.org
Best Western The Ship Hotel