Best Western Ship Hotel

We stayed in a club double, which had a super king bed and a couch bed for my daughter. Room was a good size, and very clean. Nice touches, biscuits, bottled water, hot chocolate, robe etc. The ensuite was also a good size and very clean. Towels were changed and teabags and biscuits replaced while we were at breakfast. Breakfast very nice with a good selection and hot breakfast (fish options available) served to the table. Staff were pleasant at all times. Free parking very convenient. I must complement the chef and menu planners on their dinner and other menu options. The tuna with noddles was surperb. less

We visited the Ship Hotel over the weekend for a one night stay for our friend's birthday. On arrival the receptionist was very friendly and the decor was lovely inside of the reception area. We were able to park in a secure car park with a barrier which was brilliant as we had peace of mind that our car would be safe. We were given directions to our room which was on the ground floor and accessible via lift. Our room - Our room had obviously just been painted for a refresh as it strongly smelt of paint! The first thing we had to do was open a window as it was over powering. The sign of the back of our door fell off and was jammed underneath it when we opened it! The bathroom area was clean and tidy minus the filthy bath mat and the filthy fan as seen in the pictures! A bit of bleach wouldn't of gone a miss. Apart from those key issues our bathroom was clean. The bedding was clean minus the rips at the bottom of the bedsheets! I must admit our bed mattress was rock hard, the pillows were comfortable however. General cleanliness of the room was ok! The condiments were an added bonus too. Outside of our window we were on the back of a row of houses, right below our window the hotel fire exit route was full of strewn rubbish! How people were expected to follow a fire route through there i do not know, there were clean signs showing that was a fire exit route! Please correct me if there is a new one but still there should of not of been piles of rubbish for customers to see? I don't expect fantastic scenery for £84 but it would of been nice not to of had to look at rubbish below my window...... We should of done our research as we were under a flight path and it was very noisy, especially for 4 people who live in the country! The hotel is situated in a convenient location and there is plenty to do nearby including shopping and eating out which is a bonus. The staff are lovely it's just a shame minor details get overlooked. less

As it's our 4 th stay , you can see we like it . Convenient situation near high street . All the facilities you need in the nice clean and quiet bedroom , Staff lovely . Beautiful walks nearby . Excellent place to stay . Thank you The Ship less

I visited The Ship Hotel over the weekend of the 20/21 May 2017 and had high expectations. The reception was clean and tidy, it was the late afternoon when I arrived. Room 301 was large and well appointed. I noticed the room was themed in the style of an old sailing ship's cabin. The bathroom was spotless. The bed was very comfortable, but there were issues with the air conditioning. Guest-care had missed the remote control to activate it. The night staff fetched one, and it worked, but buzzed all night long witch was annoying. Sunday morning's breakfast was appalling.I could not find the sweetener for my coffee, so asked for some. I was directed to the breakfast bar. It was not on display, and I had to search through the draws and cupboards to find it. Obviously it had been forgotten. Bacon, sausage and egg was ordered. It took 40 minuets to arrive, and when it did it appeared they had forgotten to cook most of it.So bad was it I took a couple of photographs of a potentially lethal portion of cold half cooked food, which I have posted. The general manager was on holiday, and it was the manager's weekend off. I raised my feedback with the duty manager, and she has assured me that she will be bringing my observations up with her senior management team next week. Clearly there are issues that need addressing. I will return to this venue again and re-review it later this year. less

:) Spacious, clean rooms, spotless bathroom, room price very good value for money. Good breakfast (hot meals made to order), helpful staff, good bar food menu, 24 hour room service. right by high street but quiet. :( bar quite expensive if having wine by the glass; noisy fan in bathroom less