Best Western Ship Hotel

I only booked the hotel at the beginning of the week, of our trip but remembered it, having grown up in the area. We were met by friendly, helpful staff, who checked us in and showed us to the hotel lift, whilst explaining where to find our room. The biggest bed I have ever had in a hotel.. There were a couple of small areas in the bathroom that need a bit of attention but that seems to be common in many hotels and it's not anything that spoilt out stay. We were able to book our taxi at the reception via a direct line. The taxi service was prompt and reasonably priced. I had the best nights sleep I'd had in a long time, as did my husband.. Breakfast was delicious, with plenty of choice.. All the staff we met were both helpful and friendly.. We will be going back, next time we are in the area. less

This is a reasonable mid range hotel which we have visited in the past. However on this occasion they had allocated us a room on the 3rd floor which is not serviced by the lift, and no one informed us even on check in , even though we are both senior + citizens. The hotel was fully booked so there was no alternative room. My advice , avoid rooms numbering in the 300 s unless you have very light bags and need climbing exercise. less

Have stayed at the hotel most years in the last 10 due to its proximity to Brooklands. Initially allocated room 308 - right at the front so very noisy. Heating ramped up to 11, so absolutely roasting. It’s quite a small room too which didn’t help. Bath/shower fitting very loose and bathroom blind covered in dust! Phoned down to reception and asked to move. Duty Manager arrived shortly after with a choice of others. Settled on 311. I did show him the faults with 308, he apologised, but didn’t seem overly concerned. 311 was quieter- loo roll holder was broken (the broken bit was lying in the corner) and the bag in the waste bin was too small and therefore useless. The code to exit the car park was on a notice at reception marked ‘Barrior code’. These are not massive faults on their own, but they do point to housekeeping staff either not mentioning them (or cleaning the blind) and/or management not keeping on top of things. We didn’t drink in the bar as it’s very expensive and took breakfast at the excellent Valentina along the street. The shortcomings need to be nipped in the bud a bit sharpish before there are even more. less

Our third stay here, always very nice staff, clean rooms and great breakfast. We had a different room from previous visits ( 126 ) and it seemed to overlook an adjoining business and was at times noisy we were both woken in the early hours by the sound of a motorbike. There are some great restaurants nearby. less

One night stop in a comfortable room with the expected furnishings including a king size double bed. Did not eat there as we were dining elsewhere there that night and anticipated a big lunch later. Excellent coffee and croissant to keep us going in the morning. Partially covered car park with password secured exit gate. We would stay there again if/when in the area. Good value at £70 for the night for two of us. Breakfast would have been extra. less