Best Western Shenandoah Inn

I used Reward Points to secure a room with 2 double beds for March 30, 2021. When we arrived we were told because of the Tornado 4 days before, they moved us to a different room (1 King bed). To open the door I had to push with my shoulder, when it did open the hinges made a terrible noise (needed some WD40). No hangers in the closet, no place to put your soap in the shower, towel rack over commode loose. On the wall near the floor by the sink were black/brown stains that looked like dried blood. When I arrived home, April 7th, I noticed there was a charge for $39.50 on my credit card. I called customer service and they said they would contact hotel. By April 23rd I contacted CS again and they contacted the hotel and were told it had been refunded on April 21st,. Not on my CC. May 5th I again contacted CS, they would contact hotel again. May 13th I contacted CS again and was able to speak with a Supervisor (Mike). He called the hotel and spoke with Ash, Manager and son of Owner. Ash asked Mike to have me call him directly. I called and gave my CC#. He said it would be 3-5 days for it to appear on my CC. May 20th I called hotel again and spoke with a lady who said she was the Owner and Ash was her Son. She told me their computer was having trouble linking with the Bank because of the storm. You are going to tell me that you have been having issues with the computer and Bank for 2 months? REALLY? Today in May 25th, no call from Ash, no refund to my CC. I do not trust these people and will not stay there again, even with a free room. less

From the moment we pulled into this tiny circa 1980’s dump I knew we weren’t going to have a good experience but if was the only place open with a dog-friendly room. For starters, I immediately found bedbugs, so I requested another room on the other side of the building. The employee couldn’t have been nicer but you could tell he was totally fed up with the place as well. The new room had an obvious jizz stain on the couch (really? You can’t wipe it off?), mold in the bathroom and a kicked-in door that barely shut but I wasn’t about to complain at 3am. The ‘amenities’ are a joke there isn’t even a bathroom fan or night light and when we got there, there wasn’t even any soap in the room to wash my hands! Ran outta toilet paper immediately too, no backup roll, no towels, no shampoo, etc. I noticed they immediately put someone else in our old room with the bedbugs, Truly nasty! Is this up to Best Western’s national chain standards? I think not. No place to put your toiletries in the shower, broken charger plugs, etc etc Did not sleep well with the open door in my face and I was dismayed to walk the dog in the morning to find the grossest littered nasty dirt yard for him with no grass to run on when they advertised a dog run! so glad I paid an extra $20 for a pet fee as well as extra by being forced to book through Expedia or whatever. Nasty, ratchet, avoid avoid! less

We booked in advance, got a perfect room suiting our needs - drive up room, jacuzzi tub (and we didn't even ask for that!) all amenities, larger than usual fridge, helpful staff offering to help carry our considerable luggage, ice and grab and go breakfast available, excellent wifi. We don't have our dog with us but I noted the cute little dog walk, fenced in, with benches - a rare extra that I am sure is much appreciated. So good to get off the highway to such a quiet, pleasant place with an iHop next door! less

Two weary travelers found comfort at this inn: My husband and I were very tired and so happy to find wonderful accommodations so close to the Interstate with easy on and off access. We were also placed in a room where we could see our car and trailer. less

Stayed here a few weeks ago when I was visiting friends. The front desk was VERY friendly and helpful with anything we needed. The rooms, lobby, AND breakfast area were super clean! Definitely will be coming back next time! 5 stars all around! less