We stayed here back in November and loved the room and service we had then, so we decided to come back again this visit. Much different experience this time! To start with, we had booked a king room, ... more
We stayed here back in November and loved the room and service we had then, so we decided to come back again this visit. Much different experience this time! To start with, we had booked a king room, but when we got there (admittedly we arrived very late at night, but had called in advance to say when we were coming), they gave us a room with two queen beds. I immediately called the desk to ask about the error, and the girl said, “We were oversold for the room type you booked, but we can give you a discount for it or I can double check to make sure we don’t have any more available.” That doesn’t make any sense...if you had some available, you should’ve given us what we booked. So since we were so tired, we just took the queen room and the discount. The next morning, I went to the desk to ask what sort of discount we received. The lady said we were given the military rate. Um? My husband is military, so the military rate was what we had already booked to start with. The lady was just like, “Oh, well that’s all we can do.” So needless to say, we didn’t get the room we booked due to their error, and they didn’t care to do anything about it. Aside from that issue, the room was okay. Standard room with the usual touches...mildewy bathroom ceilings, bug floating in the toilet, loud AC unit. As a longtime rewards member for BW, I expected more from this location. less