Always check for bed bugs
Found evidence of bed bugs (fecal matter in corners of headboard). Was promptly switched to a new room, but close call. Dealt with those things before so I know what to look for, and don't want to dea... more
Found evidence of bed bugs (fecal matter in corners of headboard). Was promptly switched to a new room, but close call. Dealt with those things before so I know what to look for, and don't want to deal with them again. Cleaning staff seems like they are severely delinquent on training. It's also a pet friendly hotel, but they put minimal effort into cleaning up after pets. I'm not expecting a deep scrub, but they could at least vacuum the hair from the chair cushion. Looked like months of buildup.
Staff was otherwise friendly, breakfast was pretty good for its class, and beds were comfortable.
Oh, don't get a room on the IHOP side. Around 1 AM on the weekend nights there are some individuals that like to show up for some pancakes BLASTING music from their aftermarket, bass-heavy sound systems. And for some reason they think it's cool to blast it for a continuous 10-15 minutes.
Otherwise, good sleep. less
BestWesternHotels, Corporate at Best Western Shenandoah Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts