My wife and I made reservations at the last minute to attend a funeral on the Coast. We always stay at Best Western (Platinum Rewards members). We have stayed at this location in January. Checking and enter the room to a musty odor, floors had dirt, carpet had dirt in corners, refrigerator iced up (solid block). We were going to just accept it because of late hour and our long drive. I decided to talk to the desk. She (Kim) went and checked on a new room just a few rooms down. She asked to give the maintenance man a minute to vacuum. We entered the room still slight odor, two red stains in the carpet (?), refrigerator still has ice problem, hand prints on wall, floor not clean, really! There are several Best Western in this area. They are definitely better. This one was closer to our destination. (Funeral home) Worst experience of any of these hotels, hands down. less