A Two Sided Coin
05/01/2018 Tom K, Kansas City, Missouri
This facility has two sides, the good and the not as good. Upon early check-in, our 2 queen room was not ready so the very friendly clerk offered us an option, i.e., 2 full beds vs the 2 queen beds w... more
This facility has two sides, the good and the not as good. Upon early check-in, our 2 queen room was not ready so the very friendly clerk offered us an option, i.e., 2 full beds vs the 2 queen beds we had reserved ahead of time. We took the offer so we could get settled and make an appointment. The room was the old style, pull up right outside your door type facility. The room was clean and well kept for an older facility. It was well priced and included a frig and microwave. The breakfast was good and I couldn't help but wonder if the cost for our room included the plate stacked high with muffins one of the employees took for herself. This was not the very friendly clerk who checked us in. The door to our room did not work properly. There appeared to be vagrants in the surrounding area, one of which was having an angry discussion outside our door. Our bathroom/vanity floors were somewhat tacky and left footprints wherever we stepped. Other than this we slept well and visited the adjacent Wendy's for our evening meal. less
GeneralManagerSeaway, Front Office Manager at Best Western Seaway Inn, responded to this review
I am sorry that you experienced these issues during your stay. We truly value your feedback and will be looking into this to ensure it does not happen in the future. Thank you for bringing it to our attention. Hope to see you again on your way thru our area.