HORRIBLE - Don't waste your money
17/08/2019 twarne217292, Texas
We read great reviews about this hotel....NOT the case...window A/C was so LOUD ear plugs didn't help..we finally turned that RATTLING pile of junk off at night... in AUGUST..it was late...we drove al... more
We read great reviews about this hotel....NOT the case...window A/C was so LOUD ear plugs didn't help..we finally turned that RATTLING pile of junk off at night... in AUGUST..it was late...we drove all day...we didn't feel like packing up again....moving to another room or hotel and unpacking...just REPLACE the damn thing, OMG. Why do that to paying customers...next door people had (3) large dogs...seriously..BW lets (3) large animals in their rooms.....those damn dogs started whining around 5am...then barking about 10 mins later...you could hear the man above us peeing into the toilet at 5:30 am....PEEING...that's not a sound you want to hear...I guess if the A/C was running we wouldn't have heard him PEEING....walls are PAPER thin....the good is in the lobby area, it looked nice...remodeled nicely...the breakfast area was really nice....and had nice selection of good food....but I was there for the room and a good night sleep. My advise....save your money and stay down the road...there are about (3) better and cleaner looking hotels...! WORST $85 I've ever spent at a hotel....I'd been more comfortable sleeping in my SUV or Federal Prison...! FYI, the rooms are old and out dated.....so if you want an old out dated hotel with "exterior doors", sticky bathroom floors, loud rattling window units, old smell, and paper thin walls...BUT with a great breakfast....this is the perfect place. less
GeneralManagerSeaway, General Manager at Best Western Seaway Inn, responded to this review
We are sincerely sorry about all of the bad conditions you experienced during your stay. We aim for success with all of our guests but unfortunately we did not meet your standards. Please remember that the front desk is available 24 hours a day so that we can try to resolve anything that could arise. We do appreciate all of your feedback to us as we hope you do give us another chance in the future.