Best Western Saranac Lake

487 Lake Flower Avenue, Saranac Lake, New York, 12983-2463, United States
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Best Western Saranac Lake

This comfortable Saranac Lake hotel ensures that guests are only a few steps or a short drive away from dozens of must-see sites as well as outdoor recreational action.

Saranac Lake hotels boast one of the best locations in New York. The vie
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
487 Lake Flower Avenue, Saranac Lake, New York, 12983-2463, United States

Reviews of Best Western Saranac Lake

Traveller Overview:
4.0 Rating: 649 reviews
Excellent 37%
Very Good 37%
Average 17%
Poor 2%
Terrible 4%
Rating

bwmc2021, wrote review 29/06/2021

Don't expect a refund

Due to a medically emergent situation, I was unable to use our reservation. I notified the staff as soon as I could do so, but was billed for the full 3 night stay, no refund was offered. I have con... more

Rating

Brasherose, wrote review 24/06/2021

Post surgery stay with family

Staff really stood out at this location. They all went above and beyond for our special needs after a surgery that brought my family together. We stayed for three nights in separate rooms. The staff s... more

Rating

Camper143142, wrote review 02/06/2021

Best Western Saranac Lake

The hotel is in a good location. However, upon checking in it first appeared that it wasn’t open. It was very dark. The room was clean, but, it certainly could use brighter lighting and updated ... more

Owner Response
Heather Lund, Guest Services / Front Office at Best Western Saranac Lake, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Best Western Saranac Lake
Rating

Burgoslindsey, wrote review 01/03/2021

Expensive

Over priced, hard beds and not worth your money. Room wasn't ready at check in. Had to wait 3 hours to check in. Pool is small and only 4ft deep, no spa. Terrible breakfast offered, I will give them a... more

Owner Response
Heather Lund, Guest Services / Front Office at Best Western Saranac Lake, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. We hope to see you again soon! Sincerely, General Manager Best Western Saranac Lake
Rating

Laurie H, wrote review 28/02/2021

Do not recommend

Very disappointed! The heater was so ok’d it rattled all night we tried to stop the rattle and loud noise by putting napkins and paper plates under the clear shield. It did not help! The room was not ... more