Stained furniture, bad smells
19/07/2017 S2190PKjohny, san diego, United States
Reserved a pet room. Called to make sure we had a first floor room, advised them that we'd be in late, car trouble. Arrive, check into a disgusting room. Eighth stay at BW with our cat and this hot... more
Reserved a pet room. Called to make sure we had a first floor room, advised them that we'd be in late, car trouble. Arrive, check into a disgusting room. Eighth stay at BW with our cat and this hotel gets the award for the worst room we've been offered. Three noticeable stains on the love seat, bad smells. After some attitude from the front desk, we were offered a room that was supposedly not a pet room. We noticed only one stain on the ottoman here! Long day, very tired really needed a clean, non stinky room to sleep and leave around 6am. I get that some people may have pets that have accidents but, if that's the case, clean the room and clean it well. Don't pass it off to me and expect me to pay for a room that shouldn't have been given to anyone. I expected more out of this location (Amarillo), it was the most expensive of the BW's we've stayed at. No excuse for this stay. Called "customer service", big waste of time. They just transfer you around until you get tired of spending your time on the phone and give up. I would not believe a great review on this location. It's not near most of the hotels, I didn't feel that it was a great part of town. less