Best Western Santa Fe

Very nice. Really clean had everything I needed in my room. Will use best western again on my next trip. That have excellent prices for their rooms, it was very quiet, and comfortable, nice size TV, really nice king size bed. Really loved my stay. less

Basic motel. Not terrible, not a good value though for it’s location and what it lacks. Bed was acceptable, but hardly comfortable. Room was what you would expect for less than $80 per night, but actual cost was $112. People were pleasant. less

My daughter was swimming in the pool and realized she was being videoed by a young man in the pool area. She confronted him and made him leave. She went to 'Brisly' at the front desk to report it and asked about the security camera footage in the pool area {the camera was clearly visible}, and he stated "there was no security camera in the pool area". Breakfast the next morning was disorganized in the way items were arranged. They quickly ran out of biscuits and bacon but had plenty of gravy, which the guests had to eat on plain bread. The staff acted like they didn't know what to do, and didn't care anyway. This BW is not up to the standards one comes to expect from this motel chain. less

It started with the desk clerk. He was rude when we requested a first floor room as I have difficulty doing stairs, even though I did put that in my original reservation. He seemed put out that I would request that he take the time to change it. The room was only partially cleaned. It smelled overly of air freshener and the toilet was dirty. The same clerk was annoyed when we lost money in the vending machine and he had to come over to refund our money. On our road trip we spent 11 nights in BW properties and this was by far the worst. less

Second time to stay at a BW on the same trip. Very consistent with decor, amenities, services, friendly front desk. It was like I knew what to expect, no surprises. Tired travels don't need issue....I had none with BW in either Amarillo TX or Estes Park CO. less