Best Western Santa Fe

We stayed there as a stop on a trip that continued. We got in late and the staff was so friendly and welcoming. The room was clean and cool and there was a nice place for our pups outside. Even though this is a pet friendly hotel, you could not tell pets had been in our room. Hot breakfast next morning and lots of friendly, smiling faces! less

Once was enough, and not going to stay at this hotel again. Management needs to get the rooms a lot cleaner and a pest control service because they have BED BUGS. I have never encountered them anywhere before. My advice is to find any other place to stay in Amarillo. And the breakfast wasn't so great either, surly waitstaff, no friendly service. less

The inside of this Best Western is very nice and clean, the personnel on the front desk were very friendly, efficient and helpful. Check in was a breeze. The parking spaces are on the tight side but adequate, they have RV and trailer parking in a lot further back from the rooms. We were lucky to get the last ground floor room they had as they do not have an elevator for the second floor. Our room was very nice and grand, the bathrooms had a nice layout with more room than most. The place was quiet and very comfortable with lots of lights, desk, table, and chairs. We received a very nice upgrade for our room for being Platnum members. The full breakfast was better than most with a large selection of items, the gravy was good with sausage bits, both sausage and bacon, the waffles are in the shape of the state of Texas with two types of jam toppings along with the syrups. There were several seating areas to eat so did not seem crowded even though it was full. There are several places close by to eat and I did see a pizza delivery guy delivering when we arrived. This is a very nice place to stay. My only comment is they have the cheapest ice bucket in the room I have ever seen, but it still worked. less

Room was clean; decor of room average & working order of guest room amenities o.k. The hotel check-in and check-out was good and the front desk employees was nice & Friendly. The breakfast was less than what I had expected for Best Western. less

On our way from NC to NM we stayed at this property. When we drove up we thought that we might be asking for a refund due to the area and the look of the outside. We walked into the office and was shocked. The decor in the lobby was very updated, contemporary and very clean. So I walked through the building to get a cart and came upon maids sweeping the floor. The hallway was very clean and the room the same way. The hotel was recently redone with lots of upgrades. I would stay here again if in the area. less