Check-in was smooth and quick. The room was amazing! King bed, couch, coffee table, desk/chair, refrig, microwave, large room.... awesome! There were 2 bottles of complimentary water that was a nice t... more
Check-in was smooth and quick. The room was amazing! King bed, couch, coffee table, desk/chair, refrig, microwave, large room.... awesome! There were 2 bottles of complimentary water that was a nice touch too. The shower had a dispenser of shampoo, conditioner, body wash instead of the small individual bottles - loved that. The shower pressure was strong and the water was hot. The room was ultra clean, heater was on and the window was locked upon arrival. Breakfast, in the midst of the covid-19 pandemic, had options unlike other chains that offer nothing. There were cereal, granola bars, instant oatmeal available as well as a pre-packed Grab-n-Go bag. Coffee and juice were available. There was also a hostess that was making to order a hot breakfast. She had a large tip jar front and center and since I didn't bring any cash with me, I didn't feel that I could order that. They have designated rooms for those traveling with pets. I didn't notice any odors in the room. There was a narrow area all along the parking lot to walk your dog and they had the poop bags/trash can dispenser placed there as well. This property has the rooms inside the building with outside doors that you flash your room key to enter. The property was well lit at night. It has two floors and does not have an elevator. Parking was full but they do have a big dirt/gravel lot in the back for overflow parking. Checking out was as easy as checking in. The staff members were polite & professional. Nothing overly friendly and chatty but nice folks. This location is near several restaurants and a Walmart too. Face masks are required inside. (January 2021) My tips: (1) Getting off at exit 73 makes for a quick, sharp turn which is hard to do with traffic. After dinner, I did the 72B exit & rode the frontage road to hotel and preferred that. (2) back in when you park so you can just drive out in the morning. Some larger vehicles can make this a tight lot. less
Andria Keelin, General Manager at Best Western Santa Fe, responded to this review
Thank you for being our guest and for choosing to stay with us. Mostly, thank you for this incredibly detailed & generous review of our property the Best Western Santa Fe Inn of Amarillo! It is very helpful to potential future guests. We work hard to ensure our guests have a positive experience, so we are very pleased to know how much you appreciated our services and that our staff was able to take care of you. We hope to have another opportunity of welcoming you back soon! If you need future assistance booking another reservation feel free to reach out to us directly at 806-372-1885. Blessings!