Best Western Santa Fe

It started with the desk clerk. He was rude when we requested a first floor room as I have difficulty doing stairs, even though I did put that in my original reservation. He seemed put out that I would request that he take the time to change it. The room was only partially cleaned. It smelled overly of air freshener and the toilet was dirty. The same clerk was annoyed when we lost money in the vending machine and he had to come over to refund our money. On our road trip we spent 11 nights in BW properties and this was by far the worst. less

Second time to stay at a BW on the same trip. Very consistent with decor, amenities, services, friendly front desk. It was like I knew what to expect, no surprises. Tired travels don't need issue....I had none with BW in either Amarillo TX or Estes Park CO. less

This hotel is super convenient. It is right off of I-40. It has pet friendly rooms and handicapped rooms. It is also convenient to several good family restaurants. The lobby has been re-done so it aesthetically very pleasing. There is a pool with two shallow ends one on either side so great for families a little difficult for lap swimming. The hotel is a little dated but from what I saw most of the town was. The price is good, the location is convenient, and the people were friendly and helpful. I would definitelystay again if we were going cross country. less

We usually like to stay with Best Western chain when looking for a hotel. This was a good location for us to spend the night while passing through Amarillo. It was late and was hoping for a restaurant in walking distance but no luck. We were able to get a couple of yogurts to hold us over until morning. I slept very well. Room comfortable. Enjoyed the breakfast in the morning. Better than some. less

We stayed there as a stop on a trip that continued. We got in late and the staff was so friendly and welcoming. The room was clean and cool and there was a nice place for our pups outside. Even though this is a pet friendly hotel, you could not tell pets had been in our room. Hot breakfast next morning and lots of friendly, smiling faces! less