We booked this hotel mainly because it was labeled pet friendly and on the interstate. At both check in and check out the front desk staff excellent and very helpful. The morning breakfast was also ex... more
We booked this hotel mainly because it was labeled pet friendly and on the interstate. At both check in and check out the front desk staff excellent and very helpful. The morning breakfast was also excellent and well presented. I would rate the front staff a four at the least. However now comes the bad, the room was substandard for a Best Western. Not very clean, grill to heating unit broken, one of the beds looked a little swaybacked. Also while showering noticed the curtain was torn On one end. After the shower I saw what looked like rust on the bottom of the shower rod. When I ran my finger over the rod it came off like a brown mold. For these reasons I would rate this Inn a two. I therefore averaged the two and came up with three. less
AndriaKeelin, General Manager at Best Western Santa Fe, responded to this review
Dear Frank P,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 806-372-1885 or you may email me at email@example.com.