Locked out of room 4 times in 2 days
10/03/2017 Robert S, Wichita Falls
This was not a pleasant stay. We were in town for a TSFSRD square dance meeting with a large group. We were locked out of our rooms on 4 occassions, one of which caused us to be late for a meeting. ... more
This was not a pleasant stay. We were in town for a TSFSRD square dance meeting with a large group. We were locked out of our rooms on 4 occassions, one of which caused us to be late for a meeting. Next time we will stay at the host hotel and hope Amarillo hotels provide better service elsewhere. less
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am extremely sorry to hear that you encountered problems with your key cards while staying at our hotel. I too personally have been locked out of a room before. I was in Florida and the doors had to be reprogrammed and we had to wait for 8 hours for a locksmith to break down the door! So I personally understand how frustrating it can be! I do apologize that I was out of town and you had to wait for 25 minutes the morning of checkout until our other manager could get to the hotel and unlock your room. We did give you a partial refund and extra Reward points for all of the inconvenience. Thank you for notifying me about the issues at hand so I can make sure they get resolved for the future. If you need to speak with me any more regarding this matter you may reach me at 806-372-2505 or by emailing me at email@example.com. The next time you travel through the Amarillo TX area I do hope you give us another chance! Once again I am terribly sorry.