Great views, service lacking
01/01/2019 lebelgo, Walnut Creek, California
The location is great and if you get a room with a view, the view can be rather spectacular. We stayed for a romantic week-end, visiting the nearby Hearst Castle and wineries. Unlike some other review... more
The location is great and if you get a room with a view, the view can be rather spectacular. We stayed for a romantic week-end, visiting the nearby Hearst Castle and wineries. Unlike some other reviewers, we didn't notice any noise from other rooms, maybe because they weren't full. I always appreciate a sink outside the bathroom so one person can shave or do toiletries while the other showers. My main gripe was that the staff were nowhere to be seen much of the time. Around 9 AM there was not only no one at the front desk for 30 minutes (at least), but no sign saying when they expected to return, what to do if assistance was needed, and needless to say, breakfast items weren't replenished. Not cool. Internet service was pretty good. If you want to use a gym, the facility they contract with is over half a mile away. less
mamamorro, G.M. Assistant at Best Western San Marcos Inn, responded to this review
Please accept our apology regarding the absence of front desk staff and breakfast issues. The general manager is aware your review and is working to ensure no other guests have the same experience. Our hope is that you will give us another try the next time you visit Morro Bay.
Best Western San Marcos Inn