Best Western San Marcos Inn

Second time at this location. Hotel overlooks the harbor and the Rock, the exta for the view rooms is worth the expense. Room was very clean, a little bit worn but quite comfortable. Every staff encounter was pleasant and professional. less

Arrived at hotel before 7pm after driving all day with a prepaid reservation. Nobody was at the hotel to check me in. Called Best Western and didn’t even care about the location where I was waiting or my name. They said: Sorry and you will have to wait. They refused to cancel the reservation or let me talk to a manager. After one hour of waiting under the rain, Natalie the check in employee arrived. Didn’t apologize or acknowledged the delay after I told her we were waiting for an hour. Just uttered “Credit Card and ID” and gave me the room key. That was all: zero concern about the horrible service. Las time at Best Western... and be careful. If they are not there to give you the room it’s your fault. less

The location is great and if you get a room with a view, the view can be rather spectacular. We stayed for a romantic week-end, visiting the nearby Hearst Castle and wineries. Unlike some other reviewers, we didn't notice any noise from other rooms, maybe because they weren't full. I always appreciate a sink outside the bathroom so one person can shave or do toiletries while the other showers. My main gripe was that the staff were nowhere to be seen much of the time. Around 9 AM there was not only no one at the front desk for 30 minutes (at least), but no sign saying when they expected to return, what to do if assistance was needed, and needless to say, breakfast items weren't replenished. Not cool. Internet service was pretty good. If you want to use a gym, the facility they contract with is over half a mile away. less

We've been coming to the San Marcos for over 20 years and we always enjoy the view, the location close to the waterfront and the nice staff. They have made recent upgrades to the decor and amenities and have nice little details that we appreciate like the wine and cheese hour everyday and a good breakfast bar. less

The breakfast was so so.. Our room was average the king bed was the worst and the walls were paper thin and there was no noise control. Our sheets were covered in we don't know believe it looked like someone wiped there but with the sheet and we did not notice till after check out!!!! Needless to say we will never stay there again nor would want no one else to experience such a disgusting and horrible stay ever!!!!!! less