Best Western Saluki Inn

801 N Giant City Road, Carbondale, Illinois, 62902-6423, United States
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Best Western Saluki Inn

Whether guests are attending homecoming, graduation or an alumni event at Southern Illinois University, or if they enjoy the great outdoors, our Carbondale, Illinois hotel provides the perfect escape.

Giant City State Park and Cedar Orchid L
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Saluki Inn

Traveller Overview:
4.0 Rating: 504 reviews
Excellent 50%
Very Good 31%
Average 9%
Poor 5%
Terrible 2%
Rating

shannon w, wrote review 09/06/2020

Pet friendly Inn

The pool was great(a little cold) and the room very clean. The property itself is well maintained. Breakfast was grab and go instead of buffet hot food. We always look forward to the buffet... it's ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Saluki Inn, responded to this review
Hi shannon w, We are overjoyed to discover the positive impression we made with our service and hospitality. Your five star review is greatly appreciated. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit. Thank you very much.
Rating

jasha2019, wrote review 09/03/2020

Excellent

This hotel experience was excellent! The customer service was superb and the bar was a lot of fun with great drinks and food. Couldn't ask for a better experience. Kirsten was the highlight of my visi... more

Owner Response
Tina M, Guest Relations Manager at Best Western Saluki Inn, responded to this review
Hi jasha2019, Thank you very much for your kind and heartwarming review. We are delighted that you enjoyed your stay and appreciated our staff and place. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We will share your comments with Kirsten and we look forward to your next visit
Rating

383dj, wrote review 08/03/2020

An extra star for the friendly staff

We checked in on the evening of March 6 and the young lady at the counter was excellent. We used this as a place to crash for the bicycle ride in Alto Pass about 25 minutes away. The room was clean ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Saluki Inn, responded to this review
Hi 383dj, Thank you for letting us know how satisfied you are with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We are really appreciative of your generous compliments about our location, clean rooms, and breakfast. We look forward to welcoming you again soon.
Rating

628Deanna, wrote review 20/02/2020

Not what I expected

There was nobody available to check us in for approx. 15-20 minutes. Upon arrival there was a sign saying they stepped away and to use the phone on the right to call. I called several times and the p... more

Owner Response
Tina M, Guest Relations Manager at Best Western Saluki Inn, responded to this review
Dear Valued Guest, Please accept our sincerest apologies for the inconvenience during the check-in and the state of your room upon your arrival. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

monicaK5209EE, wrote review 17/02/2020

Always are 1st choice

We always choose this location because they have a restaurant lounge, indoor pool, workout area, clean & nice rooms, and the best breakfast overall. We also like the clothes from somebody of shopping ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Saluki Inn, responded to this review
Hi monicaK5209EE, It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each of our guests. We are really appreciative of your generous compliments about our convenient location, clean and nice rooms, amenities and breakfast. Thank you very much.