Instant coffee, pool was closed because of ph level, sad breakfast, noisy!
12/02/2017 judydI5816HK, Carbondale, Illinois
We stayed on Thurs. evening the 9th of Feb. 2017 and requested a quiet room. At 4:00 in the morning the garbage trucks were emptying the huge steel receptacles dropping them on the ground and this we... more
We stayed on Thurs. evening the 9th of Feb. 2017 and requested a quiet room. At 4:00 in the morning the garbage trucks were emptying the huge steel receptacles dropping them on the ground and this went on for 20 minutes.... we could also here the couple next door coughing very thin walls. Also the hot/cold water in the tub was backwards, which meant I loaded the tub with ice cold water ugh! In the morning their coffee at a very sad breakfast was instant. The clock in our room wasn't working so I had to exchange that for one that works. The young fellow at the desk simply said "that's unfortunate." I will think twice about another Best Western...... less
Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for taking the time to let us now how your stay was. On behalf of my entire team, I would like to apologize for not exceeding or even meeting your expectations during your time with us. I would appreciate the opportunity to speak with you directly about your stay, if you could contact me via email at email@example.com or via phone at (618)351-6611.