I stayed here during a road trip vacation as it was near Giant City State Park, i had made my reservation online several days before. First, the front desk clerk advised that there was NO WIFI. You ha... more
I stayed here during a road trip vacation as it was near Giant City State Park, i had made my reservation online several days before. First, the front desk clerk advised that there was NO WIFI. You had to go in the bar next door to use their wi-fi. Second, I had asked for a quiet room away from elevators, vending, etc. (I always do this). When the front desk clerk handed me my key, I asked again if it was near the elevator. She said it was NOT right on top of the elevator and no shared walls (should have been my hint) and that she's never had any complaints. Well, when I went up to the room it was directly across from the elevator, so I didn't even go into it and went back to the front desk to request another room. She said all she could move me to would be a room with 2 Queen beds. I had reserved a King room but ok, 2 Queen beds would work as long as I don't have to listen to the elevator all night long. When I got to my second room the cable would not work at all. The TV turned on but all you got was a black screen. So I called the front desk, she came up and could not get it to work. I advised that I can't stay somewhere with no Wi-fi AND no TV, so if the third room had problems I would be leaving So we went back to the front desk and the Manager stepped in to try to find me another room. We went up to the third room together and things seemed to be ok (at least as good as it was going to get) with this room. The manager was very nice and said she would cover my dinner due to the check-in issues, and she did. The TV worked in the third room but they have over 1000 channels and no channel guide, so it took quite a long time to find basics like CNN. The rooms aren't as well lit as the pictures imply. The lighting was poor, the room was dim and dark with all the lights on. To see the keys on the remote you had to walk over and look directly under a light. One of the folded up towels in the bathroom was damp, either someone else had used it or they didn't leave it in the drying long enough. Then later when I was finally ready to go to sleep I closed the room darkening drape and it had something disgusting all over it. I don't know if it was blood or make up but when I showed a picture of it to the front desk clerk in the morning she also said it was disturbing. The bed was fine but the pillows were tiny. The shower was fine, and Breakfast was fine. I didn't get a chance to use the pool due to it took so long to check in and get settled in a room The manager and desk clerk were both very nice, but still overall I think that this is a terrible place to stay. less
BFoster6611, General Manager at Best Western Saluki Inn, responded to this review
Thank you for making us your choice of stay on your most recent visit to the Carbondale area.
We appreciate your in-depth review of our property and we are very proud to let you and all other guest know that these issues have been amended and guest are really enjoying all
We do hope you will give us a second chance upon your return to the area, we look forward to hosting you.