Best Western Saluki Inn

801 N Giant City Road, Carbondale, Illinois, 62902-6423, United States
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Best Western Saluki Inn

Whether guests are attending homecoming, graduation or an alumni event at Southern Illinois University, or if they enjoy the great outdoors, our Carbondale, Illinois hotel provides the perfect escape.

Giant City State Park and Cedar Orchid L
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
801 N Giant City Road, Carbondale, Illinois, 62902-6423, United States

Reviews of Best Western Saluki Inn

Traveller Overview:
4.0 Rating: 529 reviews
Excellent 51%
Very Good 31%
Average 8%
Poor 5%
Terrible 3%
Rating

Debra J, wrote review 16/06/2021

Mrs

Very comfortable beds, staff exceptional. Only complaint coffee machine in lobby/breakfast area did not have regular coffee, only decaf. People that drink coffee need their coffee! I will check that n... more

Owner Response
Guest Relations Manager, Other at Best Western Saluki Inn, responded to this review
Hi Debra J, We appreciate your candid feedback. We are glad to know you found us a clean and comfortable place to stay. We have shared your feedback with our staff to ensure we continuously work on bettering our services and we appreciate you for posting out issues that we need to improve especially with the coffee machine. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
Rating

alyssaptak, wrote review 14/06/2021

Not very clean but nice staff

Staff was all very nice and accommodating but the hotel itself was dirty. Pool had tile cracked on sides that my kids cut themselves with. It was very dirty with hair and other things. Never towels in... more

Owner Response
Guest Relations Manager, Other at Best Western Saluki Inn, responded to this review
Dear alyssaptak, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was nice and accommodating however, I do regret that you experienced several shortcomings during your stay especially with the condition of the pool, treadmill, and the cleanliness at that time. We have implemented many new guidelines and procedures for cleaning in our hotel rooms.  We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. As for the breakfast service, it has been on hold due to the current situation. The hotel is taking standards for hygiene and cleanliness very seriously and is taking steps to ensure the safety of our guests and associates. Thank you and I am hoping that you can give us another chance to prove our service to you again.
Rating

boissherry, wrote review 14/06/2021

Clean rooms

Friendly and helpful employees. We had a pet friendly hotel room and were pleasantly surprised how clean it was. It is a great location and an excellent experience for travelers with pets! I will defi... more

Owner Response
Guest Relations Manager, Other at Best Western Saluki Inn, responded to this review
Hi boissherry, It is wonderful to hear that you enjoyed your stay. I’m so pleased that you found us a clean and pleasant place to stay and that our services and location were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We will happily share your comments with our staff and we look forward to seeing you soon!
Rating

OregonFlyGuy, wrote review 01/06/2021

Disappointing.

Our room was clean, and the beds were comfortable, but there were several problems with the room: the smoke alarm was hanging from the ceiling by its wires; the refrigerator motor made a constant clic... more

Owner Response
Guest Relations Manager, Other at Best Western Saluki Inn, responded to this review
Dear OregonFlyGuy, Thank you for providing us with feedback from your recent stay. It's great to hear that your room was clean and the beds were comfortable. However, I do regret that you experienced several shortcomings during your stay especially with the smoke alarm, refrigerator, and breakfast service. This is certainly not the kind of experience we would like you to have and rest assured that we will act on this immediately to ensure no future guests will experience the same. As for the breakfast service, I assure you that we are currently looking to add a few more options and improve our menu. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!
Rating

kc0tt0n, wrote review 10/05/2021

Graduation 2021

I recommend this hotel for all purposes, whether short or long. There is a bar attached to the hotel. In the bar there is a pool table, slot machine room, dart machine, Tv's. You can bring your own ga... more

Owner Response
Guest Relations Manager, Other at Best Western Saluki Inn, responded to this review
Hi kc0tt0n, Thank you very much for your kind review and recommendation. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our location, services, amenities, staff hospitality, and breakfast service. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!