Clean and super friendly and helpful staff!
25/02/2017 Joy576, Chicago, Illinois
We stayed there for one night before SIU open house. Had to wait for our room to get ready but was given a nice little welcome bag for the inconvenience. Lobby area was clean and we appreciated the ... more
We stayed there for one night before SIU open house. Had to wait for our room to get ready but was given a nice little welcome bag for the inconvenience. Lobby area was clean and we appreciated the unlimited fresh lemonade and juice as our kids loved the unlimited hot chocolate with choice of toppings including whipped cream! Pool and fitness area nice and clean. Hotel was in a good location- only minutes from shopping, food and SIU campus. The hotel staff were SOOOO friendly, helpful, and knowledgeable about the area and nearby restaurants (great tip about the pizza delivery place! Thanks!) I think the staff made the stay the best part! We were pretty disappointed with the breakfast though. Based on everything else that the hotel offered, we were surprised that there was not more variety with the breakfast and the items weren't replenished often. Another little concern was the large awkward wooden base around the bottom of the bed. We didn't have any problems with it but I was so nervous that one of us (especially our 6-yr. old) would stub a toe on the corner. I would definitely stay here again. less
Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking the time to leave us this honest and detailed review. We want to know where we're getting it right and where we can improve so that we can always offer our guests the best service possible. I want to let you know, we are getting ready to replace our mattresses in the very near future, and that bed frame will go along with all of our old mattresses. Breakfast is an ever-evolving amenity that we offer and we love to hear feedback and ideas from guests on how we can improve - if you have any details or specifics that you would like to see, we'd love to hear them! Please feel free to give me a call at 618-351-6611 or shoot me an email at firstname.lastname@example.org.