Warning! Do not attempt to register if you are not 21+ years of age
24/04/2019 globalmary444, Chicago, Illinois
My son, after driving for 6 1/2 hours in the torrential rain, arrived at this hotel, at which we reserved and prepaid for a room, was turned away at because he was 5 days shy of 21 years of age. Afte... more
My son, after driving for 6 1/2 hours in the torrential rain, arrived at this hotel, at which we reserved and prepaid for a room, was turned away at because he was 5 days shy of 21 years of age. After pleas and promises from myself (his mother) I was advised of their strict policy that no one under that age would be allowed to register and that the reservation would not be honored. I found a hotel down the road that gave him a room, and saved $30 in the process. After several e-mails and a phone call to the corporate office, they finally agreed to refund my money. There is no "age field" on the reservation form, and nothing on the website that advises of the policy. Therefore, I am letting people know. less
BFoster6611, General Manager at Best Western Saluki Inn, responded to this review
Thank you for your feedback. In order to better control our environment and the experience of our guests in a "college town" and as a hotel with an attached bar, we take the age of our guests very seriously. We welcome guests of all ages; however, we do ask that any guest under the age of 21 is accompanied by an adult over the age of 21.