The desk attendant was pleasant.
Unfortunately this Best Western hotel has many miles on it. The room we had was stall and felt unclean. The bed linens were old, worn and had an unclean odor. The general halls, stair wells and lobby seem to require a robust, solid cleaning. Yes, the rate per night was better than the local competition, but given the condition of the facility, the rate was probably 20% to high. I totally understand the difficultly of operating a hotel in a college town has it's challenges. But, if you are in the game, give it your all and put the best product forward. Oh, the first room we had # 318, the fire alarm was beeping so the attendant moved us to another room. I would characterize #318 in terms of cleanliness, similar to the room we ultimately had, not fresh! And....., the alarm was still beeping when we checked out the next day. Unfortunately I cannot recommend this facility as # 1 in Carbondale. Everyone has a bad day, but I do believe this has happened over a long period of accumulation. less