It all depends on what room you get...
14/10/2017 James C, Vancouver, Washington
We were assigned to a room with a window that opened to the interior. We could not keep the window open due to an overwhelming stench of garbage, and the room had no air conditioning — we were somewha... more
We were assigned to a room with a window that opened to the interior. We could not keep the window open due to an overwhelming stench of garbage, and the room had no air conditioning — we were somewhat deceptively informed that the hotel had turned off the AC because guest were complaining it was too cold. After 1 miserable night, we asked for a room facing exterior so at least we could open the window. Our request was granted and — guess what — the new room had an AC unit! The new/improved room made a world of a difference. The first room was barely habitable and yet we were also told we’d be on the hook for all 3 nights if we chose to depart early rather than suffer in that dungeon of a room unless they could find a new dupe to rent it. Good grief. So it all ended well, but beware of your room assignment. less
SebastienC69002, Propriétaire at Best Western Saint Antoine, responded to this review
Thank you for your feedback. As discussed during your stay, although I respect it, I find your judgment a little bit tough : do not forget that the room you describe as "barely habitable" or "dungeon" is just loved by other guests who keep asking for it when they come back, for its calm and lightness. I understand you guys were hot during your stay, but other guests were cold in their room, so we just could not leave them with A/C. This is why we offered you a FAN in a first time. And then, we had the chance that someone cancelled his reservation, so we were able to move you into an other room.
Also, I would like to clarify something : I never told you that you would be on the hook for all 3 nights, but for 1 night as soon as we would be advised of your departure (that is to say a 24 hours notice). This makes a difference.
I am sorry for the inconvenience you went through and hope you will still keep a good memory of your stay in Lyon.