Beware extra charges!
We spent the night using BW rewards points. When checking out, I was told the printer was out of ink so I couldn’t get a receipt. The woman that checked us out said we would receive an email receipt... more
We spent the night using BW rewards points. When checking out, I was told the printer was out of ink so I couldn’t get a receipt. The woman that checked us out said we would receive an email receipt. The emailed receipt shows a $30 charge. No idea what that is but I’ll be calling to have the charge removed. In looking at other reviews, it seems others have had similar problems. Seems a foolish practice to pull on customers that have been loyal to Best Western. The room itself was ok - nothing special. The stairways and outside areas need a good power washing. less
Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Thank you for being a BEST WESTERN REWARDS MEMBER; we deeply appreciate your membership & business. Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. We know you have many choices & we truly appreciate you choosing to stay with us.
After checking your receipt, we found that $30 was not charged to your card, it was just a posting direct bill to Best Western Corporate for reimbursement to hotel.
We hope you will come back and see us again soon. Thank you again for being a loyal Best Western Rewards member & taking the time to complete the survey.
Neil Shah (GM)