Best Western Royal Sun Inn & Suites

My husband and I stayed for 10 days and we were treated with the up most respect and kindness. My husband under went surgery so our stay was not for pleasure but the staff was so understanding and tried to make us as comfortable as possible!! less

Booked this motel not knowing anything about Tucson neighborhoods. Needless to say my wife and I were a bit concerned about the neighborhood when we were in route within a mile of the motel. Seedy area is the best description we could think of. Especially since motel is across the street from a park that had tents set up. Wife was awakened about 3am to what sounded like a gunshot. Motel does furnish ear plugs which I used so I didn't hear anything at 3am. Motel is old but they've done upgrading in least the room we were in. But it still had an "old" vibe. Toilet set fasteners were loose and the seat moved around when you sat on it. The toilet tank flush handle chain came off and I had to pull the tank lid and refasten. Ewww. We were upgraded to a suite at check in and our room had a jacuzzi tub/shower. But there's no way we were going to use the jacuzzi! Ewwww! Got up in the am and heard what sounded like water dripping in the shower tub. There was a leak above our bathroom shower from the floor above and droops of water were coming out of the ceiling. Old uncomfortable furniture, one refer worked, one wasn't working or not on. TVs in both rooms were small but were mounted on a black backboard to make them look bigger. A bar was located on the property with a limited menu and we were given drink coupons by motel which were buy one get one free for booze only, not soft drinks. Limited menu but burgers were OK. Bar had a two person band and introduced themselves as singing various types of music including songs of "murder". We left after they started their first song. Breakfast was about a 2.5 out of 5. As a Platinum Best Western member this is not a place we'd stay again or recommend. For nearly $100 plus tax we expected better. Very disappointed. Glad it was for only one night. less

We knew we were in trouble when we walked in the bathroom and they had complimentary earplugs. Noisy room, public bathrooms were beyond disgraceful, overall not a pleasant atmosphere. The food at the bar was directly from a freezer bag and less than satisfactory. less

This hotel appears to be old, but it is very clean and nice! Obviously newly remodeled, comfortable beds and clean bathroom!!! Most important thing in my opinion. Nice breakfast facility and very helpful staff. less

When I arrived late at night, my room had not been cleaned. I didn't eventually get into the room until 1:30 a.m. and was so tired, I missed half the event that was the purpose for my travel. I couldn't sleep because the room was so dirty (stains in the toilet, bugs on the linen, dust on the mirrors). less