Average hotel - I'd better say a "motel"
21/05/2019 Marina G, Las Vegas, Nevada
Pros
(1) close to university of AZ campus and downtown
(2) good stable WiFi
(3) free large parking
(4) spacious king rooms
Cons
(1) sit in breakfast (complimentary) with server - long waits over 40-4... more
Pros
(1) close to university of AZ campus and downtown
(2) good stable WiFi
(3) free large parking
(4) spacious king rooms
Cons
(1) sit in breakfast (complimentary) with server - long waits over 40-45 min to get your order, no way to customize your order - you need to pick from a predefined menu and they offer NO substitutes. So let's say if you wanted plate of fruit and toasted English muffins you can't have them as they are not part of their menu. Wait times are ridiculously long for busy mornings!
(2) noise! Too much noise breeding through paper thin neighbor walls and from the patio and on the top of that the freight TRAIN which runs all night long every 30 min!
(3) outdoor corridors, dark and VERY gloomy rooms, paper thin walls won't block off any noise
(4) outdated 70s building suitable for a cheap motel or inn (rooms have been touched up but they still looked like a cheap motel)
(5) room access cards would stop working every time when you want to get into your room. So annoying to run to front desk every time
(6) NO microwave in the room! Even cheap motels offer this convenient feature to guests
(7) looks as it they are trying to save out of everything - from breakfast, building remodeling
Recommendation
- Make the breakfast self-serve as in other Best Western hotels - it saves your guests time and they can have what they enjoy or need to follow their dietary restrictions.
- Invest in some insulation - providing ear plugs to block off train noise is not a good option, especially if you have a little one in the room
- Provide microwaves in the rooms - it's a convenience that will make people thankful
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Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi,
Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest’s opinions and strive to improve when we fall short.
We will share your comments with our team & we will work on making improvements to create better experience for our guests.
It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!