Worst Western is More Like it
I have stayed at MANY Best Westerns and have always had a nice time, and have stayed at this particular one before. Unfortunately this stay at this particular Best Western wasn't that great. The bed w... more
I have stayed at MANY Best Westerns and have always had a nice time, and have stayed at this particular one before. Unfortunately this stay at this particular Best Western wasn't that great. The bed was so hard that it felt like sleeping on a pool table. The sofa bed was broken, they said it would be fixed, but it never was. Also it was covered something that I'm actually glad it wasn't usable. The first morning the water pressure for the sink and tub was very low and in the middle of my shower the water just shut off. The second day the pressure was again super low. We were warned to make sure there was nothing in our car and that it was locked up because many cars get broken in to. We got luckily that that didn't happen, but to say some unsavory characters were in that parking lot at night is putting it lightly. If it wasn't for the front desk, the maintenance, and housekeeping staff this Best Western would have gotten one star. less
General Manager, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Your feedback is valuable as it helps us improve. While we're glad our wonderful staff impressed you, we apologize for any issues with the bed and hot water as well as for any concerns about safety. We'll pass your comments along to the appropriate staff members, and we hope your next trip goes more smoothly.
Neil Shah (GM)