Best Western Royal Sun Inn & Suites

1015 N Stone Avenue, Tucson, Arizona, 85705-7748, United States
based on 1509 reviews Trip Advisor Logo
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Best Western Royal Sun Inn & Suites

This seven-time winner of TripAdvisor Excellence award winning hotel offers free cooked to order breakfast at the Royal Sun Restaurant and 2-for-1 drinks at the bar. This luxuriously landscaped resort style Tucson hotel features a fish pond, fountain show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1015 N Stone Avenue, Tucson, Arizona, 85705-7748, United States

Reviews of Best Western Royal Sun Inn & Suites

Traveller Overview:
4.0 Rating: 1509 reviews
Excellent 51%
Very Good 29%
Average 11%
Poor 4%
Terrible 2%
Rating

Yumanbean, wrote review 24/08/2020

The room wreaked of smoke

Room wreaked of cigarette smoke. Motel was sold out so no other room available unless I spent another $65. Asked the desk to get someone to deodorize it while I was out for dinner but they didn't. Coc... more

Owner Response
Neil Shah, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that. We will be sharing the details of your experience with our staff & we will work on paying attention to details while cleaning & inspecting our rooms. We cannot thank you enough for letting us know the details of your experience as it will help us create better experience for our guests. I hope that you will accept our apologies & consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (520) 622-8871.
Rating

JustaCruzan, wrote review 19/03/2020

Trip to Tucson to see Saguaro National Park

This property consists of several disconnected buildings adjacent to one another and laid out in sort of an "L" shape. My room was in the building connected to the lobby on the ground floor. There w... more

Owner Response
Neil Shah, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for choosing to stay with us; we appreciate the business. We know you have many choices & we truly appreciate you choosing to stay with us. We look forward to seeing you back soon.
Rating

oaltamirano2020, wrote review 15/03/2020

Trainwreck

The room was a good size and clean. The train seemed to start running during the evening hours. My family and I could not sleep. The front desk failed to tell us about this minor detail. They put a pa... more

Owner Response
Neil Shah, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon. We truly appreciate your input.
Rating

Mweared, wrote review 11/03/2020

Beware extra charges!

We spent the night using BW rewards points. When checking out, I was told the printer was out of ink so I couldn’t get a receipt. The woman that checked us out said we would receive an email receipt... more

Owner Response
Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this review
Hi, Thank you for being a BEST WESTERN REWARDS MEMBER; we deeply appreciate your membership & business. Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. We know you have many choices & we truly appreciate you choosing to stay with us. After checking your receipt, we found that $30 was not charged to your card, it was just a posting direct bill to Best Western Corporate for reimbursement to hotel. We hope you will come back and see us again soon. Thank you again for being a loyal Best Western Rewards member & taking the time to complete the survey. Sincerely, Neil Shah (GM)
Rating

Leslie L, wrote review 10/03/2020

Great service

We enjoyed the location as it was easy to get to many of the tourist sights we wanted to check out. Breakfast was good with options that were good for those people that follow a Keto diet. The only... more