Best Western Royal Sun Inn & Suites

Room wreaked of cigarette smoke. Motel was sold out so no other room available unless I spent another $65. Asked the desk to get someone to deodorize it while I was out for dinner but they didn't. Cocaine straw sitting on one of the chairs, old pickle next to fridge, sticky fridge door. Piece of toilet paper between night stand and bed. TV too small and far away from bed to see easily. A strange guy came pounding on the door the next morning looking for some woman. Bed and bath were clean. Bed was comfy. Bar food was GREAT. less

This property consists of several disconnected buildings adjacent to one another and laid out in sort of an "L" shape. My room was in the building connected to the lobby on the ground floor. There was a nicely groomed patio/terrace outside this building. The pool was one building down. Nothing fancy. The free breakfast consisted of menu options to choose from in an adjacent restaurant. You could also order additional food off the menu. The food and service were good. My room was big and clean and freshly renovated. It was not near the train tracks. So I did not hear trains, as other reviewers mentioned. They were redoing the lobby when I was there. So check-in and check-out were a bit awkward, but they made good with a tough situation. The hotel is not far from major attractions, though not walkable to those attractions. Overall, I was pleased with this hotel and would stay here again. less

The room was a good size and clean. The train seemed to start running during the evening hours. My family and I could not sleep. The front desk failed to tell us about this minor detail. They put a pair of earplugs in the restroom. They should place them on the nightstand for easy access. less

We spent the night using BW rewards points. When checking out, I was told the printer was out of ink so I couldn’t get a receipt. The woman that checked us out said we would receive an email receipt. The emailed receipt shows a $30 charge. No idea what that is but I’ll be calling to have the charge removed. In looking at other reviews, it seems others have had similar problems. Seems a foolish practice to pull on customers that have been loyal to Best Western. The room itself was ok - nothing special. The stairways and outside areas need a good power washing. less

We enjoyed the location as it was easy to get to many of the tourist sights we wanted to check out. Breakfast was good with options that were good for those people that follow a Keto diet. The only issue that some people may have is that you can hear trains every so often, but it was not an issue for us and the hotel provided earplug in the room. less