Best Western Royal Sun Inn & Suites

We were traveling from California to Florida . Tucson was our first and last stop. After staying there the first night we decided to stay there on the return trip as well. It was very clean and comfortable. less

I have stayed at MANY Best Westerns and have always had a nice time, and have stayed at this particular one before. Unfortunately this stay at this particular Best Western wasn't that great. The bed was so hard that it felt like sleeping on a pool table. The sofa bed was broken, they said it would be fixed, but it never was. Also it was covered something that I'm actually glad it wasn't usable. The first morning the water pressure for the sink and tub was very low and in the middle of my shower the water just shut off. The second day the pressure was again super low. We were warned to make sure there was nothing in our car and that it was locked up because many cars get broken in to. We got luckily that that didn't happen, but to say some unsavory characters were in that parking lot at night is putting it lightly. If it wasn't for the front desk, the maintenance, and housekeeping staff this Best Western would have gotten one star. less

We enjoyed a quick comfortable stay. He enjoyed the sitting area, I enjoyed the jetted tub, and we both enjoyed the comfy bed. Too bad we slept in because breakfast menu looked yummy! Easy check-in and express checkout made it headache free. less

I booked this room as an overnight in-town getaway. Living in Tucson I was concerned with the location but read the reviews, many of which stated they felt safe and enjoyed their stay. I booked a king suite with jacuzzi, mostly because my partner and I needed a stress-free place to stay for the weekend (the honey-do list is long)! Once we checked in and were in the room, I started the water in the tub. As soon as I ran the jets, a TON of disgusting matter shot in to the tub. My partner took a cup of this to the front desk - where they apologized and credited our stay 25%. The front desk stated they cannot find anyone in Tucson who will service their jacuzzi tubs. We ran the tub and jets four separate times and it never ran clean, so the entire reason for my booking this particular room was moot. I am thoroughly disgusted with the entire thing, and it makes me wonder just how clean the rest of our room was - let alone the hotel pool and hot tub - especially during these COVID times. We had dinner at Bumsteads and it was amazing - the food/staff there is the only reason this review isn't at 1 star - they deserve 5 stars! Once back at our room and in bed, a party in the suite/on the balcony above us started. Truth be told, I was expecting gunshots to start ringing out. Had my partner not been asleep when the party started, we would have just checked out then and not stayed the night. The only reason this review is not 1 star is the food and service at Bumsteads was amazing. less

I've enjoyed BW hotels, however, this is more like a Motel instead of a hotel. There is no elevator and the noise level from people outside is apparent. They do leave earplugs in the room. Also, they recently allowed for full cooked to order breakfast but there was no 'to-go' option. I was told you had to eat inside only and couldn't take it outside. This was disappointing as I needed to leave very early. Room was clean, however, the strong cleaning odors forced me to leave the door open for a while as it hurt my lungs. The door knob had to use force to open. The bed was okay (firmer than I prefer) and the rest of the room was well equipped. I do not like to leave less than a 5 star review but since this BW was more like a Motel, I thought I'd share my experience so others can know what to expect. less