Not a good value and disappointed with stay.
04/10/2019 traveler46439, New Jersey
Having stayed here previously, I was disappointed with this recent stay. The hotel is in a good location which is the primary reason for staying there. However, we were placed in an annex building whi... more
Having stayed here previously, I was disappointed with this recent stay. The hotel is in a good location which is the primary reason for staying there. However, we were placed in an annex building which was very odd. It is a separate neighboring building with 2 floors, no elevator and about 4 rooms on each floor. Although the the room itself was spacious, it was old and not updated. Paying over $200 for one night was not a good value. Breakfast was ok - the breakfast room is tight and the non-English speaking staff were very slow in filing items on the buffet. The entire stay left a lot to be desired. Location is the only positive. less
fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Thank you so much for staying with us and taking the time to post a review of our hotel on Tripadvisor. It is unfortunate that you felt that way about your second visit at the Best Western Royal Palace Inn & Suites.
We would like to extend our sincere apologies for falling short of your expectations, Your review is of utmost importance to us as we make this a tool for us to improve and hopefully we can serve you better next time.
We hope that it will not put us in a permanent disfavor and we look forward to see you again.
Fred Allen Buhat
Assistant General Manager