The staff at this hotel is excellent. I booked 4 days here through Expedia, because - among other things - it was written that there was free valet parking included. Upon arriving, we were inf... more
The staff at this hotel is excellent. I booked 4 days here through Expedia, because - among other things - it was written that there was free valet parking included. Upon arriving, we were informed by reception that the hotel had updated that policy recently so that valet parking came at a surcharge -- but they would honor our Expedia purchase if we would just show our receipts. When I went to check my Expedia receipt, I couldn't find anything that mentioned free parking, and when I went back on Expedia, they had updated the site to exclude that information. As I was very upset at this, I called Expedia to complain - but before they could make up for their error, I found out the staff had already taken the charge off our bill. I greatly appreciated them honoring our free parking arrangement, and the fact that they were so friendly about it too.
The location was excellent - just a short drive away (5-10 min) from lots of great places (Santa Monica, Westwood, Hollywood, Beverly Hills, etc.).
Their breakfast was great. No complaints as to variety.
We had two different rooms because we left the LA area for one night, and both rooms had shower handles that were incredibly hard to pull out. The first night, we had to call the front desk because we thought the shower was broken, but it just turned out you needed to tug VERY hard to bring it out (I have a pretty good amount of upper body strength and I still had a lot of trouble!). Second room had a similar problem, but only slightly easier to manage.
Despite this, I still give the hotel 5 stars because the courtesy of the staff, on top of hotel quality and location, was just wonderful. less