Worst ever
24/06/2019 KirstyFernhill, Auckland, New Zealand
I would not return to that hotel.
On a 2 week road trip across the US, it was the most expensive and least enjoyable place. The so called suites were a mush mash of roomed, the bedroom was tiny and th... more
I would not return to that hotel.
On a 2 week road trip across the US, it was the most expensive and least enjoyable place. The so called suites were a mush mash of roomed, the bedroom was tiny and the bathroom the smallest. The built in furniture next to the bed was missing (there was a hole in the wall) the room smelt of stale urine and the shower on my mothers room did not work at all.
The reception staff did not have authority to help deal with the issues and the manager did not call, as promised, until we chased him up. less
AalokS26, General Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear Kristy Fernhill,
I think that you have reviewed the wrong hotel. Things just don't add up and here are the reasons why. I checked your name in our computer and there's no such name/guest that stayed here this month of June and even went further back to December of last year. Also, the hotel doesn't have a built in furniture next to the bed and for sure, we don't have hole in the wall. We diligently check our rooms everyday and if there's a hole in the wall, we can't rent it until it's fixed. Lastly, there's no endorsement from our staff about this incident.