Best Western Royal Palace Inn & Suites

Fred, the manager, deserves 10 stars in the hospitality department. My experience at this hotel was amazing and Fred went above and beyond measures in making our stay truly a pleasure. The staff is wonderful, the room was clean, quiet and fantastic. I plan to stay at this Best Western again as everything was perfect. less

Fred is the best manager to work with. This is a home away from home. The rooms are very clean and comofortable. Fred and his staff are kind and always happy to see you! Celeste goes above and beyond to to help you in any way that she can. Your stay will be smooth and pleasant. Thank you Fred! less

I’m currently moving to California and I choose to stay here everytime I come handle business because the location is great, the rooms are awesome, and Fred which is the manager, is just such a awesome pure hearted kind man who always helps anyone the best way he can. And if it weren’t for him it would be so hard to get rooms in Santa Monica for me. So stay here and ask for Fred whenever you can because he will give you the best service and will help you . Thank you. less

I stayed there for 2 weeks and the Asian gentleman was so nice and very excellent hospitality I definitely will be back and I hope he will be there thank you for being so kind I wish I knew his name he works mornings less

I would love to recognize your wonderful staff that you have at, "THE BEST WESTERN," in West Los Angeles. I've had to stay here for about 2 months now for the reason that I'm moving from one apartment to another. At first I thought that this would be the worst thing to do in staying at a hotel and not knowing how long I would be there. But as they say " you should never count your chicks till they hatch". My stay here has been a very great experience, and I would do it all over again if I had to. I have 2 small service dogs that do not bark or pee in the room. they are very well trained dogs, the front desk crew has never had to say anything to me about my service animals. One thing I would like to say is that this hotel has the best Front Desk Staff and The best housekeeper's, now where could you ever find the perfect Hotel around., I personally don't think you can. If I had to do this all over again I would with no regret's. I just wanted to let you all know that I loved my stay here, I truly believe that if your staff didn't make it so comfortable and always helped me in what ever I might have needed with out getting upset or maybe saying sorry can't help you, I would be writing a complain but this is far from a complain! The front desk manager "Fred", he is such a good person with such a happy attitude. He has always made sure I was okay and if I needed anything. If I did need anything he got right on it and accommodated me with what I had wanted or needed. Also the housekeeper\"s are so sweet and so understanding. They have helped me too in certain things like needing towels, or maybe just have them vacuum my room and went with their day. Bottom line i have no bad remarks or anything bad to say about anyone of the people working here, they have went out of their way for me and for that reason their like family to me. You best believe I will be visiting them all. Especially "Mr. Boss Man Fred", :) He is a really good Manager and you all should be very grateful to have him on your team. He makes this hotel run smooth and peaceful and has the customer's feeling like your at home here. I have to say that you all have 10 star's from me and not the normal 5 star's. Thank you so much for making this stay a comfortable and un-forgettable place for me and my husband and my service animals, we all say God Bless You All and May The Good Lord Always Watch Over You All!!!! less