I have nothing good to say.
First is the parking. The few available spots leave you to find parking on the street close to the hotel only if you're lucky. The rooms have doors with about an inch gap on the floor, so you can can ... more
First is the parking. The few available spots leave you to find parking on the street close to the hotel only if you're lucky. The rooms have doors with about an inch gap on the floor, so you can can see light streaming from the hall and hear even the most casual conversation echoing inside your room from passerby. Inside the room there was only a view of the parking lot and the workers trucks. The "grab-and-go" breakfast is an apple, a granola bar and a juice box.
Now for the absolute worst: the bathroom. There was a small rectangle that was the shower, cramped next to it a sink and then a toilet. I turned on the shower, then entered and immediately went straight down! I slipped on the slick, wet porcelain bottom of the shower and found myself in an indian position praying I did not snap my legs. After an eternally long few seconds, I attempt to unravel myself. I wound up banging up my ankles which even after a week I have soreness on them. There were no handles in the shower, no slip pads, nothing.
There's more, but what's the point? There are plenty of choices in this price point that will serve your needs much better than this place. less
Aalok Sikand, Owner at Best Western Royal Palace Inn & Suites, responded to this review
Thank you so much for your review. We here at the Best Western Royal Palace Inn & Suites take every guest review seriously. We appreciate you choosing to stay with us during the pandemic. These are certainly unforeseeable times that nobody could have anticipated and we are all doing the best that we can. I wanted to address your concerns herewith:
We typically have over fifty-five available parking spots during normal times. We regret that during your stay we were mandated to complete the City of Los Angeles Mandatory Soft-Story Retrofit Program. This is a program in which the City of Los Angeles requires all buildings in Los Angeles similar to ours to perform structural retrofitting to make the building more earthquake safe. It was a management decision to do this project when we would be the least full. We chose Covid-19 and November as an ideal time to perform this required structural upgrade as it would limit the number of guests who would be impacted by the work. During this time, our parking was more limited. I hope that you managed to find parking close by during this strange and irregular time period.
2. Doors and Noise
I just measured all of the doors in the building in which you stayed. The space between the doors and the floor is no more than 1 centimeter or .39 inches. We are sorry that you could hear guests talk as they walked through the hallway and passed by your guestroom door. We are happy to move guests to quieter rooms depending on availability. I hope that you gave us that opportunity while you were here with us.
3. Grab-and-Go Breakfast
Unfortunately you came to stay with us during Covid-19. The State of California and the City of Los Angeles prevents us from serving our hot breakfast buffet during this time period. Typically, we serve hot eggs, sausage, ham, turkey, cheeses, an assortment of breads, danishes, muffins, croissants, and bagels, yogurts, cereals and gluten free items. We are happy to announce that it appears that the City of Los Angeles will permit us to sell pre-wrapped breakfast sandwiches, burritos or egg/meat products. We sincerely look forward to the pandemic ending so that we can go back to providing the delicious complimentary hot breakfast that we normally serve.
Some guests choose to stay in a suite with two queen size beds, a separate sitting room and balcony, and oversized closets. It sounds like this is the room in which you stayed. Some of those rooms have smaller bathrooms. Our showers are cultured marble with slip resistant textured floors. We regret that you did not enjoy your shower experience.
We regret that you had a view of our city-mandated construction project. The guests who frequent this hotel typically do so because of its great location. We are on Sepulveda Boulevard right where the interstate 10 and interstate 405 freeways intersect so that one can get to all parts of the city conveniently. We are at the epicenter of Santa Monica, Venice, LAX, Culver City, Beverly Hills, Century City, UCLA, Westwood and Brentwood. We hope that you were easily able to reach these areas when you were here.
Thank you so much for your feedback. We will do our utmost best to improve our level of service during Covid=19.