Hotel needs to be completely updated.
20/08/2019 stevedK3518XT, Scottsdale, United States
The hotel is old and extremely outdated. However, the staff were most friendly and helpful in spite of what they have to work with. The rooms are old have a poor layout and you can hear the guests nex... more
The hotel is old and extremely outdated. However, the staff were most friendly and helpful in spite of what they have to work with. The rooms are old have a poor layout and you can hear the guests next door. The bathroom was very small and cramped -actually less than 30 square feet. For over $200 for the night I expected a whole lot more than this! less
AalokS26, General Manager at Best Western Royal Palace Inn & Suites, responded to this review
Thank you so much for staying with us and complimenting the staff. I will surely inform your kind words to everyone. On the other hand, I just want to inform you that this hotel has been operating for almost 3 decades and the layout has been the same. Some bathrooms here are small and some are big and I am sorry that you got the small one. Four years ago, there was a change of ownership and they are presently looking into this. It's a process and it'll take time but in the making. Speaking of the rate, they are at par or more competitive with our competitors. This is summer season rate and the hotel is centrally located to all the tourist spots of Los Angeles.
Thank you again for choosing Best Western Royal Palace Inn & Suites and we hope you'll come back so we can serve you better next time.
Fred Allen Buhat