We stayed here for two nights while visiting Chattanooga and Lookout Mountain. When arriving, the whole property just seemed like a big parking lot with a pool in it. After checking in, we were given a key, and when we went to our room, there was someone in it! It was very awkward to just walk in on someone, and a bad mistake for the front desk to make. The employee apologized quite a bit, but did admit that she gave us the wrong room. When we entered our room, it was nicely updated and clean. It was comfortable as the air conditioning had been running before we arrived. Unfortunately, we hadn't been given a remote control for the tv, so I had to hunt one down. When we did get a new one, it wasn't programmed, so I had to figure out how to do that as well. Once that was taken care of, everything was fine. The kids enjoyed the pool quite a bit. There are no sidewalks in the area, so don't plan on walking around to explore. The second day of our stay, the maid came in and took our towels, but didn't give us any replacements, and didn't clean our room either. Since we were leaving the next day, we didn't really need clean sheets or anything, but it was weird. I ended up going to get towels from the front desk, but was only given two, despite having four people in our room. Even though we had issues, the staff were nice, and we would probably stay here again for a quick trip. This is not a hotel for an extended stay, in my opinion. less
Alicia L, Guest Relations Manager at Best Western Royal Inn, responded to this review
Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback.
Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests.
We hope that you will give us another chance to impress you the next time you are visiting the area.