Best Western Royal Hotel

No porters for luggage, not good if you're in the 2nd floor, even in the lift there's stairs to negotiate, even getting into the hotel with luggage is the same, steps to negotiate not good especially for the elderly or people with bad backs, like me. Good points - food excellent!! Great choice , quantity plenty More than 10 walk to the town centre less

We chose St. Helier for the ability to travel anywhere by bus. Jet2 presented the Best Western Royal Hotel on their list. It doesn't have the facilities of a 4-star hotel, but it delivers value for money. Booking half-board we had excellent evening meals each night, including Gluten-free options. Clearly a very good chef. Breakfast is good too. As others have said the staff are very friendly and helpful. However, the delivery is not joined up and can take some time to arrive at the table. Others have mentioned breakfast tea and coffee in this regard. The room was good for a 3-star. We enjoyed taking drinks up to the terrace in the late afternoon after a hard day holidaying. We reported a couple of room problems several times, one was still unresolved when we left. Unfortunately writing a problem down, as the staff do, is not the same as taking ownership and getting it resolved. When we were leaving our room for the last time, one of the cleaners offered to take our luggage downstairs, which was greatly appreciated. We had a lovely holiday and the BW Royal Hotel staff contributed to that, thank you all. less

We stayed at this hotel for a week. Despite the reasonable length of our stay we were given what is apparently a “normal” room. This was distinctly small with no real view but the added distinction of an electricity dynamo switching on and off during the night. The bed was small. There is no air conditioning. Breakfast was pretty average with somewhat disorganised service. We waited for nearly 15 minutes for a pot of instant coffee. The dining area is uninspired with a particularly gloomy section where the food was laid out. There is nowhere to sit if the bar area is full, which it was on two of the nights we were there. We moved rooms half way through our stay. The second room was bigger because it contained a small double and one single bed. The plywood drawer fell out of the chest of drawers when I was trying to unpack my clothes. There was too much furniture in the room. The bathroom was newer and fine. The problem with this hotel is that it is in an old building. The need for a total refurbishment is clear but it is equally clear that this would be extremely expensive and possibly beyond the means of its present owners. Overall I would suggest trying elsewhere. less

Stayed here for a week with Jet2 Holidays. We had a twin-bedded room on the third floor at the rear. A fairly small room but adequate as we were out each day. Our room was cleaned every day and we were provided with coffee, tea and biscuits. The bathroom was quite small but totally adequate with plenty of hot water and fresh towels each day. We were able to open windows for some air but unfortunately there was a function in the conservatory on the Saturday night but luckily it finished about 11.30pm. Apart from the seagulls outside and a neighbouring TV occasionally on too high, it was a quiet room. The breakfast was the same each day with a choice of cereals, Continental options and a cooked full English buffet. We decided to eat in the bar area for two evening meals and the food was excellent and reasonably priced. Apparently those that were half board had a lovely 3-course meal each evening in the restaurant. With hindsight we wish we had done this as the restaurants in St Helier are really expensive. We managed to get our walk to the town or the bus station down to 10 minutes so we did end up walking quite a lot but apparently there is a town-link bus that stops near the hotel and goes to the bus station. We would definitely recommend this hotel as we found it to be clean, comfortable and all the staff were efficient, helpful and very friendly. less

I gave this hotel 5* because it has the best, most helpful and friendly staff of any hotel we’ve stayed in during the last few years and the food is excellent. Everyone did their utmost to provide us with a lovely holiday. Everywhere was kept immaculately clean and hand sanitiser was provided in several places. Without exception, the manger, receptionists and waiters were brilliant. (I can’t comment on the cleaning staff, as we opted not to have the room serviced. Plenty of fresh towels, tea, biscuits etc. were available on request) The choices at breakfast and dinner were plentiful, as was the amount and the quality of the meals. The three chefs worked very hard to present us with their offerings. The only small thing at dinner, which could easily be rectified was the boring veg. It was precisely the same every day! We ate the carrots and peas but the boiled parsnips and mangoes we never touched. The beds were very comfortable and there was plenty of storage space. The room had its downsides though. There was no fridge. Room 312 is next to some traffic lights, so there was a lot of revving of engines etc.at all hours. We always take earplugs on holiday and would have had to change rooms if we hadn’t had these. The bathroom definitely needs to be made safer. My husband and I are in our late seventies. The shower was inside the bath which had very high sides and no grab handle anywhere. The bath base is curved which made it even more difficult. We are pretty agile but both of us nearly fell over several times trying to get in and out even with the rubber mat inside the bath. The whole bathroom needs a revamp. The water pressure was very poor all week and the window couldn’t be opened. It takes 7 mins. to walk to the main market and 15 mins. to reach the bus station, so us conveniently located. We would happily stay here again if we could have a quieter room with a modern bathroom with only a shower. less