Best Western Royal Hotel

We had a great holiday in Jersey with a 3 night stay at this hotel for the Battle of the Flowers event and the hotel must have been extremely busy- not that you were made aware of this. The charm of this hotel starts with the building; it is an old building forming part of the street of similar types of buildings and this must be borne in mind. Yes floorboards creak when people are walking along but so be it Excellent Features 1. The staff- We were half board and as i say the hotel must have been full but nothing was a bother. Restaurant for both breakfast and dinner was unhurried but efficient. The staff were pleasant and helpful all the time 2. The Food Breakfast was a great buffet choice and every option available ( incl Gluten Free toast). The dinners were excellent and really well presented-if things took longer than would be normal you were advised as you booked-really well managed. There was a great choice. Last time we stayed2 years ago we ate in the bar and they were excellent then as well. 3.Location and facilities Just a short walk from St Helier centre( and battle of Flowers). Air conditioning in bar and restaurant. Outside area on first floor just great addition to hotel. 4. The guitarist in the bar on the Friday night He was really good- we only went into get one drink and ended up staying until he finished Fair Features. Our room was only fair( room 300)- this was next to the lift and the corridor floor boards were really noisy anytime anyone went by but i appreciate it is in the context of the age etc of the hotel; We did not ask to change as it was clear the hotel was really full. Poor Features Nothing. Summary Everyone who was there seemed to have a great time- there were large groups, families, individuals and group of friends ( like us); Despite the hotel being full it never seemed to be a problem or having to wait for service. Really well done to the staff and management team. We would thoroughly recommend this hotel and we plan to return next year. One word of warning- Seagulls!. Not sure it is really anything the hotel can do but the gulls get really noisy all through the night particularly in the early hours. less

I stayed for 5 nights and liked this hotel a lot, which is why I am rating it a ‘very good’ even though parts of it were a little dated. The Best Western Royal is of course, an old hotel and so it is a bit creaky in places (there was one particular night I thought elephants had moved in to the room upstairs because human beings couldn’t possibly be so heavy-footed thumping around to the extent I thought the ceiling would crack!) My little room, 201, was very quirky and a bit ‘mish-mash’ but I liked that and it suited me fine as a solo traveller. The bed was warm and comfortable and the bathroom perfectly adequate and clean, with a nice hot shower. The room could’ve done with a few hooks to hang things on but there was a wardrobe and plenty of storage space. There was a big TV and drinks making facilities, with a good choice of tea, coffee and hot chocolate with biscuits. The room was quite dark with only a little window but I was out most of the day anyway. The hotel offers a nice sun terrace and also the use of a pool in another hotel nearby. I didn’t get chance to use those facilities (although I did go and explore the terrace) and didn’t have breakfast with my deal either. I did eat in the bar that is attached to the hotel and enjoyed my meal. There is a computer in reception for guests to use, which came in handy for me. All of the staff were friendly, helpful and welcoming. The hotel is a 5 – 10 minute walk to town and a good location overall. I would stay here again if I go back to Jersey and thought it was a reasonable price for Jersey (it was a shame I didn’t get breakfast in the price, but that is my mistake on booking.com). less

My wife and I enjoyed our stay at Best Western, St Hellier. The staff were great. We had fantastic service at reception and the dining room staff were terrific- well led, and very efficient. The food was fantastic. We booked half board and I originally thought I'd have preferred to eat in different places in the local area but I'm pleased we ate here. We left from dinner each night very satisfied. The dining room was nice and the bar was great- a nice, roomy bar with a good range of drinks and the bar staff were good. The outdoor area is a nice addition. The room was possibly a little tired- very dated bathroom decoration and the shower wasn't the best but that wasn't any great hardship. The on-site parking was helpful but I'd advise you not to hire anything too big as the spaces are quite tight (big cars aren't suited to the narrow roads anyway). The hotel is close to the shopping area, theatre and sea front. We'd definitely stay again if we come back to Jersey and I'd recommend the hotel to anyone staying in the area. less

We were with a very small group of people who were staying with you as it was convenient for the Masonic Hall. We unfortunately were staying in a tiny room up in the eaves not big enough for two people. The room was clean, bedding ok, but the shower was not acceptable plastic curtain no room to move at all. For the price we paid not acceptable. I did meet with the Manager but he was not helpful, offered another room, but we are elderly and was not going to move especially as the hotel is very old with miles of corridors to negotiate. The woman in charge of breakfast not pleasant at all. We were glad to leave and would not recommend less

I stayed for 3 nights at this hotel and from start to finish found it to be a most pleasant stay. The staff were incredibly helpful, the room was airy, clean, well maintained, and both the restaurant and bar had great menu's and choices. less