Best Western Royal Hotel

The Royal Hotel was very good. The only issue would be if you are not good on your feet the corridors are long and the lift does not go to all floors. The food was very good and the service was excellant. The location is a little out of the centre but once you get your bearings if you can walk everything is within reasonable distance This is a hotel we will stay in again on this lovely island. less

This review is not really about the hotel, but Bar 27, which is part of the hotel, a place I used to use frequently on my way home. Unfortunately, a few months back somebody decided it was a great idea to remove the stools from the bar area, which whilst I understand their logic, totally changed the ambience of the place, and whilst I've been in since, it seriously is not the same, so have decided not to bother since. Such a shame because the staff, the product, and the price of this, was, and probably still is, excellent less

What a amazing hotel, from the moment we walked through the doors all the staff were friendly and helpful,we had a room on the 3rd floor lovely a quite and had all you need in a room, the food we had was excellent and all the staff served you with a smile,and we are looking forward to returning soon. less

The hotel was very comfortable and clean. I was well looked after. It is situated within easy walking distance of St. Helier centre. Staff are friendly but not intrusive. The food served in the restaurant is some of the best I have ever eaten, five star! less

This is an agreeable hotel in a great location making it easy to walk in to the centre of St Helier. The rooms are clean and light, not ultra-modern but they have most of the amenities you could wish for, the only notable absence being air conditioning. The pub attached to the hotel served excellent food which was a pleasant surprise. The negatives, the majority of the staff had poor English language skills and appeared to have had little basic training in their respective roles. Stanley the barman was the notable positive exception in terms of customer focus. The hotel restaurant was absolutely dreadful and this is the only hotel I’ve ever checked out of where the receptionist didn’t ask me how my stay was. Indeed, this particular member of staff was particularly surly. In summary, a lovely hotel but could be so much better if only they had better trained staff (although I suspect the real issue here is at management level). less