A little disappointing at first.
28/08/2015 Janethepain1964, Wakefield, United Kingdom
We arrived nearly two hours late at the hotel due to a delayed flight in to Jersey- and had rung to explain this in advance. We arrived at the hotel and had booked a double room. We were very disapp... more
We arrived nearly two hours late at the hotel due to a delayed flight in to Jersey- and had rung to explain this in advance. We arrived at the hotel and had booked a double room. We were very disappointed to find that our double was a small and very dated twin room. (If you get offered room 312 and there is another room else where in the hotel- ask to be moved.) The room was small and poorly furbished- we had to wipe out a couple of the drawers before we could unpack our clothes and there were marks on the counterpanes. Another disadvantage to this room (and I do understand that there is little the hotel can do about this issue), is that it overlooks a busy pizza take-away business; which is noisy to say the least- though it did close before midnight. We explained our disappointment at reception- the staff were very helpful and apologetic but unfortunately the hotel was full that night.
The next morning we were asked to leave our luggage packed and that a new room would be found for us. This was indeed the case on our return , so, though not a great start we did enjoy the rest of our stay. All the staff were friendly, polite and very good at their jobs. The basic problem is that some rooms have been refurbished (don't be fooled by the pictures on the website) but others haven't. The bar was very 1980's and they had a bizarre choice of music in the restaurant- Christmas carols in August; definitely entertaining if nothing else. less