Best Western Royal Hotel

\this was our second visit to the Royal and it was just as good as the first. We had a room with a terrace which was great(pity the weather wasn't better). The room was a good size, lovely and clean and comfy. The staff were pleasant, happy and helpful and you couldn't fault them. We ate several times in the bar and the food is really good with generous helpings.The hotel is in a great location for the town centre, beach and seafront, bars restaurants and the bus station. I think though that the hotel is getting to the point of requiring some up dating and the rooms are so very hot and have no air conditioning and are too warm to get a good nights sleep. I would stay here again as we thoroughly enjoyed our stay. less

We have stayed here now four times over the years and the service and facilities are always spot on. We stayed here with friends on 14 - 17 September and had rooms 219 & 129. Both rooms had balconies and were very spacious, clean and perfect for use. We had come here this time to celebrate our 27th Wedding Anniversary and the Management and staff at the hotel very kindly left a bottle of fizz on ice with two glasses in our room with a card attached. It was very much appreciated and made our stay even more special. Breakfast is a buffet affair and is excellent. There is something for everyone and you will not go hungry. Evening meals here in the hotel restaurant, looked absolutely amazing from what we saw. We unfortunately had booked on a B&B basis only, and after trying to book in for a meal we found it was fully booked that particular night. Hence we decided to eat in the hotel bar/restaurant for one night and then ate out in town which is only a 10 minute walk away on the other nights. If you are driving as we were, the car park is through a tight front entrance and into a secure car park within the hotel grounds. Parking is limited and very confined and is on a first come first served basis. If you cannot get in the car park you will have to try and find parking in one of the side streets. Be aware that you drive in through one roller shutter door off the main road and exit through another at the other side of the hotel onto an adjacent street. We saw one poor person try and go back out the same way he had come in and this is very awkward and dangerous. We had one night when some people returning to the hotel at 4am made a terrible noise, singing and being incredibly loud and inconsiderate to other guests. This was by no means the hotel's fault at all so we never mentioned it in the morning. At breakfast however many of the guests commented on the ruckus. Having said that we loved our stay and would come back here in a heartbeat as the hotel, staff and service are impeccable. Thank you. less

We stayed at the Royal for 3 nights to be in Jersey for the Air Display. First time in this hotel and were delighted. All the staff were friendly, knowledgeable, courteous, attentive .... you get the gist? The room (218) was excellent; spotless, with iron and ironing board, hair dryer, tea coffee etc. No problem with road noise. The breakfasts were excellent too, plenty of choice (the smoked haddock was superb!). The coffee was really good, I don't drink much caffeine but I did at breakfast ...! We ate in the restaurant every evening (weather not so good for going out!) and we were delighted with the choice, the quality, the ambiance and the superb staff. One tiny point .. to get to room 218 we either had stairs to climb or, as recommended, we took the lift to the 3rd floor, short walk along a couple of corridors then descended a small flight of stairs to our room. That small flight of stairs was very steep and the tread very narrow and a couple of steps at slight angle. A bit like a step ladder (!). We soon got used to it though. Just a small point, everything else was excellent. Overall, I'd recommend the Royal and we will certainly be coming back. less

Stayed here before, had issues with breakfast times, but having lost our beloved dog, thought a break in Jersey would be a great tonic- chose to give this hotel another chance and our room was brilliant, but we had only been on the island a few hours when rec'd a call from home saying my Dad had only days to live and we should come back home- sorted flights at huge cost- rip off merchants, but getting that sorted. I suggested to the hotel we only pay for the one night we had stayed, having paid upfront for the whole trip, to be told sorry no refund- well my Dad died and we got home in time but where's the compassion. Booking.com we're useless too in fighting our corner- will never use either company again- shame on you both less

Booked this hotel on half board at £89 a night. Very Impressed. Everything you would expect from Best Western. Check in fast and simple, give a card to secure any extras to be charged to room I requested a quiet room on a high floor and was not disappointed. My room (315) was 3 floors up at the back of the building, about a weeks walk from reception, not a problem as I like to be quiet, but ask for a closer room if walking is a problem for you. Room was spotlessly cleaned, and was cleaned and tidied everyday. Housekeeping come from 8 am onward and was a little early for me one day but had no problem coming back later. Room features Safe, Iron & Board, hairdryer, fan and phone as well as the usual TV and coffee equipment etc. Bathroom was clean and tidy at all times but the shower is useless, over the bath type linked to a mixer tap. The riser rail is set ridiculously low and even when the head is at the highest setting is still only about chest high, the corner bath features a seat for showering sat down but the shower cannot be angled over the seat sufficiently without soaking the bathroom. Yes I learned the hard way, at least plenty of towels to mop up! Water pressure constantly fluctuates too meaning the shower button drops back down and switches back to tap when the pressure drops. Hence only 4 stars On to the food: Breakfast is served in the restaurant area and is very good quality, wait at the entrance to be seated, when at the table an order for hot drinks and toast is taken and you will be directed to the self service area. Buffet has a selection of breads, cereals, fruits and cold meats and cheeses, plus there is a choice of Full English options available (eggs have to be ordered separately and are cooked to order), No black pudding though :( The younger suited guy in charge of the breakfast area (sorry, didn't catch his name) is jovial and friendly, nice to see first thing in the morning. I took my first evening meal in the restaurant, but I have to say it was not for me, Its far too formal, seat pulled out, napkin draped for you, too much french on the menu, over complicated dishes and a poncy atmosphere. Not a bad thing for some people I'm sure but not my style. Food can also be served in the bar area but this was busy most evenings so I opted to order from the room service menu. This is fantastic, a range of simple nourishing dishes including steaks, salmon, burgers and pasta dishes delivered to the room about 20 minutes after order for a tray charge of £4. Breakfast can be ordered the night before for delivery to the room too. On check out there was an issue of being charged for meals that should've been included in the half board rate but this was resolved with no fuss at all. All in all a very good hotel less