22/04/2017 awb_11, Billericay, United Kingdom
We had a four day break to celebrate our 30th wedding anniversary, having honeymooned here in 1987 (and not been back since!). Had a really nice time; the hotel is smart and all staff were unfailingly... more
We had a four day break to celebrate our 30th wedding anniversary, having honeymooned here in 1987 (and not been back since!). Had a really nice time; the hotel is smart and all staff were unfailingly excellent, though I will single out Carmen who really looked after us in the restaurant for our anniversary meal. They provided a complimentary bottle of bubbly for this, which was appreciated. This meal was good, food beautifully presented and tasty, if not exactly threatening to make me feel I didn't need dessert to feel well fed. We also twice had lighter bar meals, which were also very well cooked and delicious. Meanwhile the buffet breakfast was superb, apart from very bland coffee, which I see I am not alone in being disappointed by. Our room, with four poster bed, was peaceful and comfortable, though mysteriously and inconveniently lacked a mirror in the bathroom. On mentioning this when we checked out, they said it was ready to be installed, but I can't help feeling they could/should have made the effort to do so before we arrived. So, a few glitches to prevent a 5 star review I'm afraid, but I wouldn't hesitate to choose to stay here again if we return to Jersey (hopefully before 2047!). less
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review
Gosh, what a great review. Thank you so much for your custom and feedback. Happy anniversary once again.
Our catering and general staff are simply delighted with your feedback. We have reviewed the coffee arrangements since your stay.
Our new bathroom to your allocated 'four poster' bedroom. We were full at the time of your stay and unfortunately a special order and unusually shaped mirror was delayed for fitment into this particular bathroom. The mirror was fitted ahead of your comments being received. These new large bathrooms with full walk-in almost flush level showers, LED mood lighting and storage areas are proving very popular. We are sorry for any inconvenience and thank you for your patience.
We are so pleased that you wouldn't hesitate to stay with us again. This means a great deal to us here at the hotel.