Best Western Royal Hotel

Without exception this was everything we had hoped, wonderful staff, immaculately clean, food plentiful but delicious .Bedrooms spacious and warm and always hot water when required. First class all round. less

Had my baby shower in the conservatory function room it is a beautiful room and was decorated perfectly. All of the staff from the barman, manager, waiters and kitchen staff were very extremely friendly, organised, professional and couldn’t do enough for you. The buffet was outstanding so much choice, of the highest quality and beautifully presented. All of the guests commented on how great the venue and food was. I would highly recommend this hotel, and we are hoping next year to hold our christening within the bigger function room the balmoral, exceptional ! less

We arrived from an airport transfer before 8.30 am, hoping to be able to leave our luggage so we could go out for breakfast. We received a lovely warm welcome. Only to be told our room was ready for us and would we like to have breakfast. A perfect start to our holiday. After an ample breakfast that catered for both of our very different tastes, fruit cereals and pastries for me while my husband had a full English with fresh toast, all served with a pot of tea. We left our our sixth day after having stayed half board. The selection of food for dinner was of a very high standard and the waiting staff amazing. The supervisor I think Maria welcomed us each time. On our last day she wasnt working and we actually missed her company. Saying that all of the staff were polite, descrete and professional definately added to our stay. We had a flushing issue with our toilet which we reported on our way out one morning it was sorted on our return. We enquired at reception how to book a coach tour, the helpful receptionist organised it for us and paid the company. Nothing was to much trouble. Definately recommend this hotel we were made very welcome. less

We have just returned from our first trip to Jersey and to the best western . We can not praise the hotel enough, it is spotlessly clean with very friendly and professional staff . Our room was beautiful , complete with four poster bed and access to a huge terrace from the room . Breakfasts were excellent with a good buffet choice plus the option to have freshly cooked items eg kippers. poached eggs, porridge etc . The bar area is really good too as were the bar meals , Godfrey and all the bar staff were brilliant with excellent memories for our drinks. The hotel is a quiet are of jersey but only 10/12 mins to the front and central to all the St Helier attractions . WE really enjoyed our break and will return to Jersey again and definitely to the hotel. less

I have been coming to the Royal for many years and have never been disappointed. As a hotel, in my opinion, it cannot be surpassed. There are no gimmicks they concentrate on the essentials and they do these really well. If you want a hotel with a relaxing ambience after a long day, that is within walking distance of the town centre and where the staff treat you like a long lost friend then The Royal Hotel is the place for you. The customer service is outstanding, the food excellent and the rooms clean and well prepared. All the staff are really excellent and will go to any lengths to make you feel welcome. I don’t normally like to single out individuals for praise but in this instance I’m going to. When I entered the hotel on my last visit I was preoccupied with various issues in my life. The joys of being middle aged! Zosia Raczkowska not only recognised me and greeted me with a smile, but also remembered that I have a passion for animals and conservation, and that on my last visit I had visited Durrell every day of my holiday. How amazing is that! Finding staff that are authentic and genuine in their commitment to customer service is a difficulty in this modern world that we all live in. The ‘Have a nice day’ rubbish doesn’t cut it any longer. People want genuine face-to-face connections with people that make them feel validated as human beings and who understand their needs. The staff at The Royal do this with plenty to spare, and especially Zosia. If there were more people like Zosia in the world it would be a much better place. less