Best Western Royal Hotel

We stayed for 2 nights after staying in a fantastic beachfront hotel in St Brelade. We were instantly disappointed by the tired decor of the family room, noise from early rush-hour traffic and noise from room above. On arriving in the restaurant for breakfast i made the waitress aware of our allergies (which i had also done via email before arrival). The waitress told me everything in the breakfast buffet was safe including the pastries! I had doubts about this but went to the buffet area. I queried it again with the chef this time, to be told none of it was safe, especially the pastries and the muesli. This could have been potentially very dangerous and consequently lost faith in the restaurant. I have not heard back from the hotel regarding this despite leaving comments. Staff training on allergies needs to be improved. less

I visited St Helier with a group of friends and stayed at the Royal Best Western Hotel which is in the middle of St Helier. The hotel was excellent; my room at the back of the hotel was quiet, spacious, clean and comfortable with tea and coffee making facilities, an iron and ironing board and toiletries. The breakfasts were buffet style with a choice of continental and cooked, all very good. We were on bed and breakfast only but ate in the restaurant on two evenings and the food was excellent, very well presented and cooked. The staff were friendly and helpful and I would definitely recommend this hotel. It has a three star rating, but deserves more! less

The Royal has a significant advantage of being less than 800m from the town centre and having a free car park for visitors although small cars only are advised. The hotel has been extended and the single lift may mean you travelling along long extended corridors to find your room and the hotel certainly has character with its large central attractive feature staircase. We were greeted in a friendly manner by the head receptionist who we recall was in the restaurant last year. Our standard room was one of the smaller ones with a powerful shower (in the bath) and with plenty of very hot water. The room was kept immaculately clean by the housekeeper. The breakfasts again were excellent with a large choice of quality food in the buffet and a good choice of extras although the haddock portion was somewhat small. The bacon and tomatoes were particularly tasty. There still remains confusion over coffee-pots and tea-pots and some tin milk jugs have such a shallow lip that pouring a small amount of milk is not possible without spillage. One criticism is that the staff really ought to give way to guests in the narrow corridors and common areas and not expect the guests to show deference. Having said that, overall the Royal is a good place to stay and is strongly recommended by ourselves. It is our first choice of hotel in Jersey. Thank you for a pleasant stay and we hope to see you again. less

The hotel is a bit dated, the room was however warm and comfortable (the bathroom on the other hand was freezing cold). Breakfast was pleasant, would had enjoyed a bigger selection of fresh vegetables and fruits though, but there were poached eggs and fish available with was a plus. Hotels in Jersey are expensive, here you get a mid range hotel, not near the water but close to restaurants and shopping area. less

Just returned from a 4 night stay at The Royal - The Bedrooms maybe a little dated but the flip side is the care attention and service the staff provide - requests for extra milk or coffee for our room were no problem given to us freely - excellent quality breakfast we also enjoyed meals in the Bar 27 - our room was quiet at the back of the Hotel very comfortable beds - we overlooked a well- kept sun terrace with plenty of seating a pleasant area to relax - a real bonus in a town Hotel - would return to this Hotel - Thank you to all the staff less