Excellent staff, good breakfasts.
13/05/2016 susyjane, Alnwick, United Kingdom
We had booked a standard double room and on arrival asked for a quiet room which we were given. It was a bit small, and overlooked the car park, but yes, it was quiet, and the en suite was a good size... more
We had booked a standard double room and on arrival asked for a quiet room which we were given. It was a bit small, and overlooked the car park, but yes, it was quiet, and the en suite was a good size. The bed was very comfortable, and once we had mentioned that a couple of lights didn't seem to be working they were fixed extremely quickly.
The hotel is a short walk to the main shops, so quite convenient.
Altogether, a good, reasonably priced city hotel. less
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review
We are so pleased that we met your requests at the Royal. We invest much into our beds, using a quality branded supplier and it is wonderful that you noticed this fact.
Our maintenance team are on-hand to deal with any small items. We directly employ a qualified electrician as well as a painter and decorator and general builder to meet the needs of the hotel on a daily basis.
We do seek to provide value in a premium town centre location near to the new Millennium Town park and the main shopping areas. We are delighted that you feel we met your needs. Thank you for your custom and feedback.