Best Western Royal Buriram Hotel

We have stayed here many times. The last times we have been very disappointed as the hotel has, in a way, been neglected. Beds not good, rooms looked old, ac noisy and so on. This time we were very surprised, the positive way. The hotel has really been changed. The rooms have been redecorated, the ac’s repaired or changed. The beds have been changed and everything is really nice. Even the staff, who have been nice before, behaved even nicer! This is really a new hotel! The restaurant has never been disappointing. I had my Australian beef again and even that was better than before. The prices are really acceptable! We are very satisfied and are looking forward to stay here again! less

The best at first. The staff was friendly and helpfull. After reading the mostly positive Reviews, we decided to stay there and booked a Deluxe-Room. On Arrival we were given a room on the third Floor. As the room was smelling quite bad and the bathroom was not cleaned properly (e.g. the toilet still contained Reliefs from the last guests. The staff immediatly knew what we are talking About. We changed to the fourth Floor.This room looked OK on the first sight. At a second view the Linnen had holes and was outworn, same as the towells. The head of the bed looked quite dirty, The flat-screen TV produced only foggy Images and the Internet was extremly slow. Next days request for fixing was friendly answered: Sir we know about the problems, but they are technical and cannot be fixed. To say something positive: The breakfast is still good. This hotel Needs strongly another managment, otherwise it's soon turn down. Certainly no more "Certificate of excellence" less

Nice clean room and good sized bathroom with all the facilities I needed. Aircon was very effective and location is convenient. Breakfast included in the room rate was very good. As I said fantastic value for money. Downside is shower water supply a bit variable. less

We just spent 12days here. Couldn’t have asked for better service.. The staff were very friendly and helpful.. Breakfast was really good also the dinner menu offered a variety of food. We were in a Deluxe Room which was very large, although bathroom was small.. A couple of things they need to address is the old linen that definitely needs replacing.. We had linen on the bed that was torn and had holes in it, towels were very grey. Also when we arrived and when we were leaving we were given no help with our luggage at all, the concierge didn’t offer to help at all just watched us. less

I made a booking 6 weeks ago for 2 rooms, which was confirmed by the Manager as a guaranteed booking. I have been a regular visitor in excess of 5 years, so they know me. I arrived to book in and was told that my booking had been cancelled, the hotel was fully booked and told to find somewhere else to stay. I demanded to speak to the Manager and they refused. What a awful terrible place. How they can describe themselves as a high quality hotel is beyond me. And when we were leaving, 7 bus loads of tourists arrived. Yes, we dodged a bullet of a truly awful hotel, who care nothing for their regular customers. less