Best Western Royal Buriram Hotel

We have stayed here yearly since it opened but i must say its going down hill a bit. Some staff are great, others either ignore you or treat you like an inconvenience to them and your stopping them from watching their phone. The staff also do not reply to emails or adhear to any requests you make. We alsohad a problem with the booking which was direct with them for 2 adults one child and paid for a bed for our child, only to be told we would have to pay extra again for the extra bed to be put in the room. Seems like they are trying to get more money out of people for no reason. Will be going elsewhere for next year, probably Amari. less

Nothing to say: what a place. We went there 2 nights for a our soulmate party and we used the suggestion from Mr.Mario from Sombat Tour. He was perfect. The hotel is in good posiition, well served and great host. All the staff speak a decent English. Great job Mario, great job best Western less

I will start my adventure on tripadvisor writing about my stay in this hotel. Rooms are clean, change amenities every day. Hotel located in a perfect location and great GRM: a very affordable western guy that can speal more than 6 languages and that was good for some guests that cannot speak thai or even English. Breakfast is good and always full of different choices. I will back there soon. less

First impression - I had included an airport transfer (including my flight info) when I booked through Agoda. Never hearing from them I emailed the hotel including my flight info again, to confirm the pick-up. They emailed me back acknowledging the flight info. Well, when I arrived at the Buriram airport - NO greeting. I literally waited until every single person on the flight had left and the airplane even departed and still no reception. I did try calling the hotels number many times but no answer. A girl working at the airport asked me if I needed help and she tried calling WB using her phone with no answer. I finally gave up and paid for an airport taxi, which was actually 100 baht cheaper the the hotel price. Upon arriving the grumpy lady at the front desk said I did not confirm her confirmation of my confirmation of my original request so no taxi was sent. The only good thing was a fairly descent breakfast for a budget hotel. less

This hotel is in a good location. The rooms are clean and a good standard. The staff are friendly and helpful. There is a good breakfast buffet. All in all the hotel is good value and we will continue to stay here for our visits to Buriram. less