A warm and friendly welcome
11/01/2017 Joyce C, Toronto, Canada
We had a room with 2 double beds. It was the first one in from the lobby, and I anticipated some noise issues, but there wasn't a problem at all. The room and facilities were clean and comfortable. ... more
We had a room with 2 double beds. It was the first one in from the lobby, and I anticipated some noise issues, but there wasn't a problem at all. The room and facilities were clean and comfortable. What most impressed me this time around (we've stayed here twice before over the past 3 years) was the staff. The manager is definitely doing something right, in hiring and keeping such a friendly, helpful group of people, from the lady who checked us in, to the custodial staff, to Rose the breakfast lady, who did everything she could to make everyone's breakfast a good one. One had the feeling that the folks working at this BW felt as if they were family, and I think Devesh, the manager, should be congratulated for that. less
Devesh K, General Manager at BEST WESTERN Rockland, responded to this review
Thank You so much for staying with us.
Happiness & how we treat one another comes naturally, you can't fake it & it makes me blessed & proud to have a staff like I do & also to know you felt the same, like family.
It has always been and will be our priority & culture for guests to be treated just like we are with family..and just like a family has ups & downs sometimes, we make every effort to make every guest experience a positive one.
We look forward to seeing you soon again..