Underwhelming and unimpressed
15/02/2019 rsulrich, Oshkosh, Wisconsin
If I had not had the misfortune of prepaying for my room I would have not stayed here. I arrived on a cold, dark, blustery night and immediately could not find any parking. I did however notice a ma... more
If I had not had the misfortune of prepaying for my room I would have not stayed here. I arrived on a cold, dark, blustery night and immediately could not find any parking. I did however notice a man and a woman in a rusted out Chevy Trailblazer smoking meth in the parking lot. Imagine what a car would look like if a car could smoke meth, this is what this Chevy looked like. We circled back around and parked in front of the hotel doors to check in and were advised there was a third parking lot across the street. In the meantime we got checked in and the clerk, who was friendly, made an off hand comment about switching our room because the original room was still dirty. At least they caught it ahead of time. The hallways are dark and painted a weird blue and the lights are the type that take on the color of the wall so it seems like you are walking in a blue tunnel. Weird. The room was poorly lit, the beds tiny and not that comfortable and the room was an ice box and there were no comforters on the beds. Just sheets. Thank god I’m up early to get to a hockey game so I can check out of here. Final advice - maybe splurge for the Country Inn and Suites. less
bmenacherriverfront, Front Office Manager at Best Western Riverfront Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 715-732-1000.