Middle School soccer tournament = Noise & No Breakfast
08/04/2019 Roadtripper228, Knoxville, Tennessee
Booked this hotel based on the positive reviews..... check in was quick all the staff I dealt with were good. But a large group of middle school girls ran up and down halls yelling ruined a quiet even... more
Booked this hotel based on the positive reviews..... check in was quick all the staff I dealt with were good. But a large group of middle school girls ran up and down halls yelling ruined a quiet evening (I was in town for a funeral). Called the front desk around 10:30 pm and they must have contacted the parents. Worst part was Saturday morning, they decimated the breakfast bar. Juice machine was empty, almost no coffee and NO FOOD. The lone person in the kitchen was hard at work prepping food, but had no add'l help to restock anything. I fault the manager for not having more staff knowing they had a full house with young people. On another day this would have been a better rating. less
SeymaN3, Manager at Best Western River City Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western River City Hotel