Best Western River City Hotel

Bicycling across the country and back landed me here on a cold, wet, and snowy day. I found the hotel to be fine with no major issues, maybe near ready for a renovation soon, but certainly not in tragic shape. I was given a room that resembled an apartment with a FULL kitchen. I found the room slightly odd in layout, but again not a huge issue. I had a quiet nights sleep and breakfast in the morning. The breakfast person was by far the best part of this property and my experience there, and the person that really stood out. I would stay here again if ever in the area less

Booked a room for a friend coming into town to visit.I called early the day they were to arrive and was told the room i had and that it would be ready at 3:00. When we went to check in I was told that the rates had gone up and that they could not give me the room i had ask for for those rates. Even thought it was on my confirmation and the lady earlier had verified it. They said it would cost me 50% more. After about 20 minutes of talk they said they would help me get discounts so i would be happy . The resulting rate was still 20% more that i had reserved which was the rate that had been on the website. OK place to stay if you want to negotiate every time you make a reservation. less

Today I Left To Head Back To Work. Best Western River City Hotel In Decatur, AL Is One Of THE BEST! I Really Enjoyed My Stay, Very Clean And Everyone Was RESPECTFUL! I Smiled From The Time I Got Here Till The Time I Left, Breakfast Was Wonderful Every Morning. I Will Most Definitely Stay Here Again ! THANK YOU GUYS FOR MAKING ME FEEL AT HOME .! less

Not a good place to stay; at least in my humble opinion. First of al, had to wait 5 minutes until the clerk showed up to check in. The king size bed looked good, as I had been traveling over 5 hours to get to the room, but it lied. Can you say hard as a rock? I've slept on ground softer than this bed!!! The couch was no better, so not much sleep gained. Thought I would use the hot shower to help me make the return trip and day more bearable. Thought wrong... again! No water pressure AT ALL! My dog could produce more pressure; if you get my drift. And the multi-purpose shower head only worked half way. Sheesh! At check out, the kid who was there could've cared less about how my stay was. I will NEVER stay there again. less

We booked a room with another motel, upon inspection we found the bath tub disgusting. We didn’t stay. We drove to Best Western down the road. Marla was wonderful, showed us our room to make sure it was good. The room was very clean. Marla was so helpful and pleasant. 5 stars for her friendly treatment! less