an OK stay, staff in need of some retraining in customer service & property management
07/11/2018 187hughk, Silver Spring, Maryland
When we drove up to this hotel to check in, we were greeted by a parking lot full of hootin' and hollerin' bikers. This was NOT a great way to begin what turned out to be a pleasant, quiet stay. Hot... more
When we drove up to this hotel to check in, we were greeted by a parking lot full of hootin' and hollerin' bikers. This was NOT a great way to begin what turned out to be a pleasant, quiet stay. Hotel management would be well-advised to send security into public areas and make sure that things are quiet and professional, because we very nearly asked for our money back before we even settled into our room. Once it got dark outside, though, everything settled down for a nice, quiet stay. The hotel has a large workout room and, inexplicably, a huge unused banquet-type area in the main building. This is an older property that is in need of some updating and TLC, but our stay was uneventful.
One thing I'd like to point out: When it came time to check out, there was nobody at the front desk and this hotel does not want guests to leave keys behind. We had to wait 5-10 minutes for the desk clerk to grace us with her presence, and even then, there was no apology for the delay. Service matters, Best Western, and that was no way to treat a customer. less
BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for your recent stay. I appreciated your review and comments. While it sounds like your stay was really quite comfortable, I also hear there were a couple things we can do a little better next time. We take all suggestions seriously and review each one. For now, please accept my sincere apologies for any inconveniences. I hope you won’t let atypical experience deter you from enjoying another visit. Feel free to reach out to my office if there is ever anything I can assist with. Until then - safe travels!