Great Room, Bad Staff
21/04/2019 RayXWorldExplorer, New York City, New York
The bedroom, along with the breakfast room and the front desk, was spotless and clean. Everything was awesome. The front desk staff were very nice. Unfortunately, the ladies working downstairs in the ... more
The bedroom, along with the breakfast room and the front desk, was spotless and clean. Everything was awesome. The front desk staff were very nice. Unfortunately, the ladies working downstairs in the breakfast room were rude. I said good morning and Happy Easter to one, and came no response, nor did a smile even show. The other lady told us not to take fruits out of the dining room. Well first off, I am a paying customer, so I am allowed to take my fruits. Secondly, another man had just walked out of the room carrying 3 bananas, and the lady didnt even object. Now I'm not sure if this is racial-profiling, but the ladies were horribly rude and I will not be coming back until this is fixed. However, overall, the hotel is nice. less
BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for staying at Best Western Red Hills! We’re glad to hear you enjoyed your stay, for the most part. We take a lot of pride in keeping the rooms fresh and the property well-maintained. I’ll speak to the team regarding breakfast. My sincere apologies for any misunderstandings or frustration.
We hope to welcome you back. I would welcome the opportunity to hear from you directly for reservations. We can discuss this stay in more detail, and I’ll assign a team member to help you with reservations. Thank you again for choosing Best Western Red Hills!