Some good, some bad - won't return.
26/09/2019 UTManAmI, Utah
The most favorable things were the wonderful breakfast, breakfast facility, and breakfast staff, and a clean and comfortable bedroom. The unfavorable things were the bathroom, noise level, and the des... more
The most favorable things were the wonderful breakfast, breakfast facility, and breakfast staff, and a clean and comfortable bedroom. The unfavorable things were the bathroom, noise level, and the desk staff at times. We booked and stayed three nights.
The first item to take this property down a couple stars is the fact that our toilet was a dreaded small circular cadet toilet, and there was ample room for an extended cadet model. The basic, cheap cadet is a torture chamber for some in that it is, for men, both uncomfortable and terribly unhygienic. For this reason alone we shall never return to this motel.
The next demerit comes from the staff accounting people who could not manage to charge my proper credit card, despite my efforts to make it understandable to them not to debit my guarantee card (upon reserving) but to put my charges on a different card upon arrival. They just couldn't get it right.
The third demerit comes from their putting tour-bus occupants in our wing that they knew had to LEAVE the motel at 7 a.m. That group of people arrived at 10:30 p.m, were up at 5 a.m. with loud televisions and shouting in the halls both on arrival and departure. We were awake at 5 and had a lousy day due to lack of sleep. less
BW_HotelManager, General Manager at Best Western Red Hills, responded to this review
Thank you for visiting Kanab! While happy to note your satisfaction with the complimentary breakfast, and your room, please accept my apologies for not fulfilling your full Best Western expectations. It sounds like there were a few things that could have been better, and we do take guest feedback seriously and are always striving to improve. Further, I apologize for any inconvenience that arose from neighboring guests. There are a lot of factors that go into room assignments, but we’re happy to customize your reservations if you decide to give our hotel another chance to win your loyalty. Thank you again for choosing our hotel. If your travels call for another trip to our beautiful area, feel free to ask for my office directly.
Wishing you a beautiful autumn season!