Best Western Queens Hotel

Stayed at the Queens Hotel in Dundee. Great location a full of character. Perfect for a couple of culture days and nights. Very close to DCA and great cafes and shopping. Great views from window and nice bar for late evening drinks. Staff all friendly and helpful. less

Probably one of the better options when seeking a central, value-for-money option in Dundee. Rooms are relatively well appointed and staff friendly. Free parking on site a plus. Okay breakfast. Staff at reception very helpful. less

We were attending a show at the Dundee Rep and only had limited time so wanted a hotel close by. Queens Hotel was ideal as we were able to park right behind it for free (remember to register your car at reception as soon as you arrive) and then we only had a 4 minute walk to the theatre. We were in Room 308 - a twin room on the 3rd floor overlooking the front street. It was a reasonable size with everything we needed for an overnight stay. The shower room had a great double sized cabinet. I’m not sure if the heating was off in the hotel or not, but we were unable to turn it on in our room (the valve was spinning) so our room was pretty cold when we returned after the show. We forgot to mention this at checkout but would have if we had been staying longer. We are in the Q-Bar restaurant. Service was friendly although the food took a while to arrive despite there only being 2 tables occupied. We had to leave before breakfast service started the next morning so can’t comment on that. The hotel is ideally located for walking to the train station, shopping centre and theatre. less

Had a meal for two here and I ordered steak. The menu described the meal as ‘ prime sirloin steak” with mushrooms, tomato, chips and a salad. When the meal was brought to the table there was no salad however I assumed that this would be brought on a separate plate. The salad was not brought to the table and the waitress couldn’t be found thereafter. I ate the meal without the salad, and the steak was pretty tough and definitely not a prime cut, mushrooms barely cooked too. The waitress appeared after the meal was eaten and the fact that no salad had been provided was then pointed out. She then offered to get a salad but this was declined obviously as the rest of the meal had already been eaten. She said she would “ have a word with the chef”. When I paid the bill ( in full / no discount offered) she said that “ she had mentioned it to the chef but thats all”. No apology offered and a very unwelcoming customer response . My partner’s fish dish was sailing in grease and a very small portion. Not exactly encouraging and so we won’t be back to this venue. less

We have stayed quite a few times now at this hotel in Dundee and have always found it to provide a good standard of amenities in the various rooms that we have had. The staff have been friendly and attentive and always helpful if needed. The rooms have been clean and with decent sized bathrooms and are reasonably priced for what is on offer. The cooked breakfasts have always been very good. The only thing at breakfast is that we have noticed if nearer the end of the breakfast period there may be a shortage of items which happens. What could be improved is that there sometimes a lack of items of crockery and cutlery, annoying but not fatal! We have had meals and drinks in the Q bar and always been satisfied with the service and quality provided. This is a old style hotel and has character and history in the building and it is in a decent standard of décor. It is not a concrete block with windows like a Travelodge or Premier Inn. This doesn't mean that standards are expected to be less and we have found that this hotel has never let us down so far. The car park at the back is very handy, the method of use has changed and you need to register your car at reception now and there may not be a space below. Luckily we have always found a space whenever we arrive but this may not always be the case, it was a tight space when we first arrived. All in all we are happy to recommend this hotel and look forward to stay here again less