Best Western Queens Hotel

Great expetience at the Queens Hotel after booking my 50th Birthday party there the team were fantastic and we were looked after by Leah and Sean in the Victoria Suite everything was spot on buffet was really nice, we stayed the night at the hotel after the function and whilst the rooms were dated they were clean and all we needed. Only negative would be that breakfast was not great, one rasher of bacon frozen mushrooms and sorry to say for me the sausage was inedible!!! less

Had a meal in the Q Bar. Starter and main course were excellent. Staff were friendly and welcoming. Only let down was the cheesecake looked and tasted like the cheepest version from a frozen food shop. Was disappointing after the other two courses were so nice. less

This hotel is 2min walk from the town centre 5min walk to the railway station and captain cooks ship the discovery the staff are very friendly and helpful there is also a car park it is very clean food is excellent it is ideal for situated you are about a 5min walk from the old jute mill museum I have stayed at this hotel a few times and highly recommend it less

The good: Great location and hotel was obviously a grand lady in her time. Room decor was quite nice. Staff were very friendly and helpful. The bad and the ugly: It was cold! We arrived at 2pm. Room was very cold and radiator off. Called reception to be told heating was on a timer and would come on in an hour. This was nearly November, in Scotland with roads closed due to snow nearby! Was told there was a small electric fan heater I could use if I wanted. What? WHAT??? Other things wrong: Pubic hair in bath tub from previous occupant. Lamp in room didn't work. Wifi didn't work. TV was tiny and didn't work. Lift broke down for hours, meaning we had to climb 10 FLIGHTS OF STAIRS to get to our room. Lot's of old people - no idea how they managed all those stairs. Breakfast very mediocre. P.s., to the person who responds to these reviews - please don't say you are 'surprised', as you have in other reviews. You can only really claim to be surprised once. Heat the place properly, increase your internet capacity and get staff to check everything in the room is working between guests. It's not rocket science. less

As someone who lives in Dundee, I have never stayed in 'The Queens'. However, I have on many occasions, wined and dined there. This traditional hotel has got a great atmosphere. Food-wise, the Fajitas and traditional Steak Pie are personal favorites of mine. Many of the most popular drinks; alcoholic and non-alcoholic are available. What is outstanding about this hotel is its customer service; the manager, Sean and his staff go the extra mile for their customers. Dundee is currently enjoying something of a tourism led boom. So, I highly recommend 'The Queens' to those who intend to visit 'The City of Discovery'. less