I stayed here during a weekend visiting the City where I once spent 9 years.
The location is great: ideal for pubs and bars and within easy walking distance of the city centre and shops. There is also parking on site behind the hotel, which requires a security code to exit (code is changed every week).
My tiny room was high up on the fourth floor, with a quirky sloped, angled ceiling. The window (which I had to stand on a chair to access) had a perfectly framed view of Dundee Law, which pleased me greatly (even though I had requested a river view on my booking). The room was small but nicely decorated, cosy and with a clean, well appointed bathroom.
After a long journey, I opted for some room service on my first night, before heading out. The food was better than I expected, generous in it's portions, well-priced and prompt in its arrival.
I returned around 0200 and had to ring the night bell to be allowed access to the main door, as it gets locked. Disgraced!
On my second day, after a full day catching up with old friends and visiting old haunts, I returned to the hotel and as is usual, I opted for the stairs rather than the lift. However I had only previously used the main stairs, but on this occasion I accessed an entirely different set of stairs, opposite reception. The first couple of flights were carpeted, but then it became reminiscent of the stairwells and closies of the tenements that I used to reside in, with their bare concrete steps and two-tone peeling paint walls. I was clearly well off track and on some kind of service staircase, but there had been no signage to make this clear.
On day three I requested that reception add a cooked breakfast to my bill so that I could dine in for breakfast. This was a drab, lukewarm, rubbery affair which was not worth the £7 price tag. On the upside, the coffee was good and in plentiful supply. Reception actually forgot to add this to my bill, but being the honest citizen I am, I reminded them to add it on check out!
After another busy day, I returned for a quick freshen up and change of clothes. Knowing that it would be another heavy night of beverages with friends, I thought it would be pertinent to line my stomach. Unfortunately though, there is no room service on Sundays.
Being a Best Western, you can expect a certain standard and the Queens delivers that. There are some lovely features too, like the grand staircase, and some sizable function rooms. It met expectations, was an ideal base and I would definitely stay again, but it is just average on the whole. less