OMGEEZ nightmare
06/07/2019 sylbatchelor, Dundee, United Kingdom
I had to a call the reception to get the bar staff to come serve at the glamis function room totally shocking , have never been at a function where the bar staff disappears 🙈 I have had five drinks a... more
I had to a call the reception to get the bar staff to come serve at the glamis function room totally shocking , have never been at a function where the bar staff disappears 🙈 I have had five drinks and each time had to hand back the glass because there was lipstick marks on them ....... used to be such a fantastic and glamorous place , what’s went wrong?? less
Leah M, General Manager at Best Western Queens Hotel, responded to this review
Dear Guest
Thank you very much for taking the time to share your comments. We regret to read that you did not have a great experience while attending a function at the hotel.
At Queens Hotel, we strive to provide a memorable experience for every guest therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused.
I am very sorry the bar was unmanned at one point, I learned from speaking to the manager who was on duty that night that there was a medical issue in the hotel that required an urgent first aider. The other member off staff had already gone to the cellar to restock the bar.
I have raised your comments regarding the lipstick also to the manager so we can have this rectified immediately. It is apparent in this case that we did not meet your expectations. Please be assured that our team will look into the issues you have highlighted.
We hope to have an opportunity to earn back your trust in the very near future.
Yours Sincerely.