Best Western Queens Hotel

Loud music until midnight causing a migraine for myself. Missed the wedding i was meant to attend the next day.So dissapointed to say the least!!!! Staffs answer to problem when calling reception was to come for a drink! Not helpful. less

Well had a birthday meal for husbands 60th birthday from start to finish had the best night. Meals were beautiful. Big thank you to the staff julie Sam leah bar staff and waitress for all your help that made it a great night from the tables to banners photos you all done a brilliant job. Would highly recommend less

Me and my husband are frequent visitors to Dundee and the Best Western is always our first choice of hotels. Leah and her team always make us feel welcome and assist you in whatever you request if possible Love the character of the hotel and the rooms are clean and have all the facilities you need for a few nights away. We had evening dinner in the Q Bar which was really nice (recommend the fajitas). Looking forward to our next stay. less

The website states “Full Scottish breakfast offering cereals, fruit juices, fruit platter, ham and cheese platters and full cooked breakfast to order from kitchen.” Well the cooked offering is left heated in a Bain Marie, not cooked to order and I wouldn’t claim it to be Scottish, no lorne sausage, no potato scones, no smokies. Apart from that the room was comfortable. less

Visited for a night with my wife as part of our tour of Scotland. Hotel is decent and rooms are comfortable. Unfortunately the restaurant is not. We booked the restaurant for a meal. We arrived 7pm to be seated in the public bar, not the restaurant. The restaurant is preset for breakfast. We ordered starter and main. Steak pie all round. Mmmm. Starters were decent but couldnt go wrong. Garlic bread with cheese and brie deep fried with cranberry sauce from a jar. Steak pie was WEll SALTY. We ate some. After 15 minutes the barman asked how our meal was, we were done. This was not Not during our meal.. We explained it was salty he said ok. And took them away. He didnt come back to say chef/cook/KP apologises. He very didn't come back to take a sweet order. Ok. So the room has a card. It clearly says if you have a problem please speak to us before posting negative reviews on trip adviser . Which I thought was clever. Means they are proactive and reactive right ?. Erm NO. I went to reception explained it all and he very arrogantly said here is a business card. Email the general manager. I replied. I have an issue with my meal and you clearly ask for a heads up prior to the complaint. He disgustingly said yeh. Just email that address and handed me a card. I very politely said. Don't waste the business card. I'll post a review. This was Wednesday 7th August at 20.00. I would expect a generic email from the GM to be posted here but I would appreciate it if they didn't patronise honest customers by posting false fake and half hearted replies to honest hard working customers that keep them in a job. Close the doors if you don't care about your guests or your jobs. Or move on and give the jobs to people that genuinely deserve to be in a customer faced role. less