Having read other reports on TA, I think we may have just been unlucky with our one night stay while visiting Bury St Edmunds for a weekend break.
The main hotel and reception is very nice, pleasant and helpful lady on reception. Easy check in. Really nice grounds.
We had a Garden room, which is like a type of chalet (no 29), located right at the end, so was nice and quiet. However on entering the room it was quite damp, once we put the heating on it was ok, although windows all steamed up! Same problem again in the morning as heating had been off. The room was of a good size but badly in need of some decorating. Paintwork very grubby looking as was the wallpaper. Furniture quite old and worn. Bed quite firm. Good size TV. Free wi-fi.
Bathroom was of a good size with nice towels, but again was tired looking. Woodwork round the bath warped where it has got wet. Nice shower.
Good choice at breakfast, cereals, fruit, yogurts etc with quite a good selection of cooked breakfasts. Again slight issue, they brought our cooked breakfast before we had finished our cereals etc (noticed this with other people also). I ordered kippers and when they came they were not cooked through; when I got them returned they were delicious! My husband had cooked breakfast but there was no black pudding on it, although it was on the menu.
Staff at breakfast were really helpful and pleasant.
Hotel is convenient for city centre; about. 20 minutes walk or there are plenty of car parks available. less