Generally good but could do more
24/06/2018 Nick G, Maldon, United Kingdom
Overnight stay , rooms and public areas a little tired. Reception and assistance with booking a taxi was good, large room and bathroom had all expected facilities but shower pressure was not great. Ev... more
Overnight stay , rooms and public areas a little tired. Reception and assistance with booking a taxi was good, large room and bathroom had all expected facilities but shower pressure was not great. Evening service at the bar was good, breakfast service was slow, two couples arrived after we had sat down and the staff attended to them before us. It was a busy breakfast room, one waitress plus manager who was also doing reception, so attention to guests, table clearing etc was poor. However, the cooked breakfast was excellent with every item cooked exactly as it should be.
Perhaps a little overpriced, a bit more attention to detail for the rooms and attention to guests and the stay would be enjoyable, rather than average.
Have rated 4 not 3 star as some elements (breakfast fare, some staff) were really good. less
Kim D, General Manager at Best Western Priory Hotel, responded to this review
Thank you for taking the time to review your stay with us at the Priory Hotel.
I am sorry that were not able to provide you with our normal service standards during your stay; we had a member of the team unwell which affected our service. I shall pass on your concerns regarding the shower pressure in your room to my maintenance team. As part of the renovation and refurbishment, my site team will be looking into the plumbing systems currently in place while we make way for the new level of guest rooms to go above some of our existing rooms.
We do hope that you will come back in the future and see the changes that are happening to the Priory Hotel. If we can be of any further assistance, please do not hesitate to contact the hotel.