15/11/2016 LynneHC, Bury St. Edmunds, United Kingdom
We were invited to a friend's birthday lunch, 12 of us in the party, and had pre-ordered our menu choices. We felt embarrassed for our hosts for a number of reasons. The service was appalling and to f... more
We were invited to a friend's birthday lunch, 12 of us in the party, and had pre-ordered our menu choices. We felt embarrassed for our hosts for a number of reasons. The service was appalling and to find a member of staff we had to go to reception because there were not enough waiting staff. We were the only people in the restaurant and there was another small private party in another area. The whole place felt tired and lacking in welcome or atmosphere. The final straw was the main course - a tiny amount of veg, a grudging amount of roast beef, undercooked roast potatoes and a gravy that was thin and tasteless. The management should be there on a Sunday to see what actually goes on, as there are 12 people who will never go back. There are so many local pubs offering wonderful Sunday lunches making The Priory even worse by comparison on price, atmosphere and quality less
Stephan_Marriott11, General Manager at BEST WESTERN Priory Hotel, responded to this review
Myself and all the staff at the Priory are extremely disappointed that we did not meet your expectations during your family event back in September.
Myself and Anna are the new Management Couple at the Priory and have taken over from the 1st of November.
Reading through our Trip Advisor reviews from the past two weeks it is clear to see that we are moving forward with regards to service and standards.
I would very much appreciate if you could contact the hotel directly and speak to myself in hope we could deal with this matter in person.