Best Western Priory Hotel

Glad to see them upgrading,but anyone booking for a special event atm there is no garden (build site) & no lighting down to courtyard rooms (ours badly needed deep cleaning).Food still good.Lovely staff. less

We stayed overnight on the 25th August 2018 being regular best western guests we had no hesitation ion booking the priory hotel ,, but unfortunately this hotel was a disappointment to us and is major one to best western.. Garden room acc was holiday camp style & dated. Bed was awfully hard & uncomfortable . The ongoing building work is major and very disruptive. Some areas are quite unsafe for guest with raised patio stones loose gravel etc . Lumps of stone being used to hold open the doors . Breakfast was unorganised, chaortic,unable to provide full breakfast after running out of supplies. Breakfast took 1,30 mins due to under staffing. less

Stayed here as visiting friends nearby and whilst a little tired, they are renovating, it was great value and all you could ask for with good staff. Good sized room with all you need and with breakfast included. less

Stayed at this hotel for two nights. The building work did make our movement around the site more difficult, however did not affect the experience too drastically. I am sure when completed the upgrade/extension will enhance the hotel generally. The staff we encountered were very good and responded positively to all our requests. Kelsey, the receptionist on duty when we arrived at the hotel, was especially helpful and made us feel very welcome during our stay. less

Excellent staff and food good. Unfortunately, my room was on top of the building site they have and the level of noise from builders and machinery was ridiculous. Coupled with that was the noise from the kitchen situated below my room at 0600hrs just added to the problem. BWPH you need to alert people to the fact that you are refurbishing, therefore managing their expectations. less