Best Western Priory Hotel

Slightly worn but having a refurb currently. (Nov 18) Clean with competent staff. Hardly romantic but a handy location. Probably a good location in the summer when the patios and lawns would be a nice place to sit. less

Having stayed at The Priory many times over the years, for family visits, and also Christmas packages, (which have been excellent). We had not stayed during this year whilst the extensive building work has been going on, and we were a bit apprehensive as to how things would be for this visit. But we need not have been concerned, as the room, (a garden room), and the hotel & restaurant was operating very well. It must have been quite a task for the staff to keep things running, whilst at the same time having a 'big build' going on. The breakfast is as good as ever, and the rooms very comfortable. less

Over night biz stay. Hotel good standard & comfortable but currently completing a refurb so even better when complete. Girls on reception / bar very friendly & good ‘welcome.’ Hotel offers guest 1st drink free on arrival (nice touch) WiFi OK: Good welcome at breakfast by friendly staff & good standard. Kim, lucky to have very good staff - look forward to my next stay. SR less

Have been using the Priory for many years to visit family in Bury st Edmunds and never a bad visit yes the hotel is going through a major refurbishment but at no hassle to guests due to a late flight into Luton we were running late for evening meal and as we were travelling with are daughter and partner and 8 month grandson we phoned ahead and asked for a tray of sandwiches in are room . Check in no problem sandwiches lovely and fresh delivered within minutes rooms with cot as requested breakfast on all 4 mornings freshly cooked and lovely ,staff are amazing as dealing with minor moans and groans about the renovation work but always helpful and smiling also a big thank you for all the help with are grandsons food and bottles at breakfast and sorry about the mess he left on the floor . When we return will always use the Priory as Kim and her staff are a great asset to Great Western chain highly recommended and ignore the negative reviews the renovation work is almost done but doesn’t bother your stay. Thanks to all Adrian Mandy Sabrina Paul and baby Kai less

This is a very nice hotel. There was building work going on (a new restaurant) so dining room was quite small but breakfast was excellent. Evening menu was basic pub grub but maybe this will improve once restaurant is completed. We had one of the outside rooms which was spotlessly clean and very comfortable. Having just read another review, I realise we obviously had the same problem that we booked a Superior room but were not in the main building. That said, we were happy with the room they gave us. less