Thank you Kim and all staff
05/11/2018 304adrianb, Peterhead
Have been using the Priory for many years to visit family in Bury st Edmunds and never a bad visit yes the hotel is going through a major refurbishment but at no hassle to guests due to a late flight ... more
Have been using the Priory for many years to visit family in Bury st Edmunds and never a bad visit yes the hotel is going through a major refurbishment but at no hassle to guests due to a late flight into Luton we were running late for evening meal and as we were travelling with are daughter and partner and 8 month grandson we phoned ahead and asked for a tray of sandwiches in are room . Check in no problem sandwiches lovely and fresh delivered within minutes rooms with cot as requested breakfast on all 4 mornings freshly cooked and lovely ,staff are amazing as dealing with minor moans and groans about the renovation work but always helpful and smiling also a big thank you for all the help with are grandsons food and bottles at breakfast and sorry about the mess he left on the floor . When we return will always use the Priory as Kim and her staff are a great asset to Great Western chain highly recommended and ignore the negative reviews the renovation work is almost done but doesn’t bother your stay. Thanks to all Adrian Mandy Sabrina Paul and baby Kai less
KimD4102, General Manager at Best Western Priory Hotel, responded to this review
Dear Adrian and family,
Thank you for your most recent stay with us and for all your kind words.
We are so pleased that you enjoy your time here with us and that each visit is special and relaxing. I will ensure that your thanks are passed onto all my teams.
We are almost complete with our renovation work and next week, on the 15th November, we will be launching our new bar, lounge and restaurant. We do hope that if you are in the area, you and your family can come and visit to see Priory's new look.
If we can be of any assistance planning your next visit to Bury, please don't hesitate to get in touch.