Best Western Priory Hotel

Just returned from a three night stay, lovely hotel the grounds were beautiful, spent one evening sitting in the having a drink in the grounds listening to the bird songs, The room was spotless very easy for parking, all the staff were very friendly and helpful. Would recommend this hotel whilst staying in the area. less

Paid for a classic double room and prior to our arrival received several emails offering an upgrade but to name our own price which we found odd We felt after seeing the pictures of the classic double room on the Best Western website an upgrade wasn't necessary as the room appeared suitable At check in we were directed to one of the prefabs at the rear of the hotel I cant say this was a spectacular stay The room was a little outdated which was fine but there were several issues The bathroom on closer inspection wasn't as clean as it should be Mould around the grab rail and the shower casing, the radiator hadn't seen a damp cloth in a while and soap scum seemed to be a theme also the shower sounded like Concorde taking off and ran in a thin stream I presume this was the same for the other guests using the prefabs as we could hear those running in the rooms adjacent to us We did mention the horrendous sound the shower made at reception to be told they would bring it to the attention of the manager We could also hear the business dealings of the gentleman in the next room as the walls are very thin They provided tea and coffee facilities but not a proper cup just a card one so it meant rinsing it out for next morning or going to the reception for a new one as the room was only serviced every four days We appreciate the need for as little contact as possible but when you're staying 6 nights then leave the requisite amount of cups Not the fault of the hotel itself but there was a table outside for the guests to use and we had to sleep with the window open due to the heat We were woken at 5 am thanks to a couple of guests feeling the need to smoke and have a deep and meaningful conversation, the topic we didn't appreciate We also didn't appreciate one of them continually coughing up mucus and spitting it out It felt like we had very little privacy due to this tables position It was a go to for smokers especially early morning so we never really got a lay in We checked out a day early and stayed over in Cambridge and booked £25 room at the Travelodge Great shower, proper cups and peace and quiet They also asked us if everything was ok at check out unlike the Best Western Best Westerns description of a Classic room for this particular hotel should be interpreted as Budget less

Birthday treat for my sister. VIP weekend. Amazing stay. Definitely treated like VIPs with parking space, breakfasts, 5 course meal and superior room. Staff go above and beyond to ensure you are happy. Big thank you to Michelle Todd who went the extra mile. Close to shops and restaurants. Lovely gardens. Very relaxing weekend Thank you! less

Food was exceptionally poor and luke warm, floor in dining area was dirty. All internal hotel doors in the reception were disgustingly dirty. Toilet flush was poor, WiFi poor, bed and pillows clean but hard. Grounds unkempt. less

Excellent stop over. Great customer service both in advance and during our 1 night stay. Dog friendly garden room as requested which was ideal. Large and clean room. We have booked again. Definitely recommend. No faults. less