Best Western Priory Hotel

Mildenhall Road, Bury St. Edmunds, Suffolk, IP32 6EH, England
based on 848 reviews Trip Advisor Logo
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  • Free WIFI
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Room & Rates

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Best Western Priory Hotel

Best Western Priory Hotel.

** Full risk assessment in place with constant review and retraining. Screens, social distancing and sanitising stations are all in place. ** Be our guest in Bury St Edmunds. Best Western Priory Hotel in Bury St Edmunds, Suffolk is one of thos show more

Hotel staff wear PPE and face masks.
Rooms are generally maintained daily during the guests stay. This information should be provided at check in, pre-arrival email and in the guest information folder.
Breakfast is served as a buffet or table service, hand sanitiser, wipes and screens are in use. No pre-booking required for breakfast.
Evening meals are table service only, we do encouraged guest to pre-book, but we do have a large restaurant with large outdoor terrace.
Bars, Free WIFI, Golf Nearby, Pets Allowed, Restaurants, No Lift
There is free parking available onsite.
Pets accepted
Pets allowed. £10 per dog per night
Free WIFI available throughout the hotel
Check-in & Check out15:00 | 11:00

COVID Safety

We have taken extra steps to ensure your health and safety during your stay at our hotel. Click here for further details

Mildenhall Road, Bury St. Edmunds, Suffolk, IP32 6EH, England
Sat Nav Directions: IP32 6EH
What 3 Words: ///leathers.bead.ourselves

Restaurants & Bars

Delicious food in a gorgeous restaurant

Our food has earned rave reviews from both guests and AA judges!

Chef Thomas Theobold

  • Garden Room Restaurant
  • Terrace Bar
priory-hotel-dining-02-83266.jpg

Garden Room Restaurant

Our new Garden Room restaurant can cater to up to 100 people, perfect for all events and functions. With direct access into our walled garden our guests can enjoy the wide open space for BBQs and photos.

Opening hours
Breakfast: 06:30 - 09:30
Dinner: 17:30 - 21:00
Weekend times may vary
priory-hotel-leisure-04-83266.jpg

Terrace Bar

Relaxing and casual, our lounge is the perfect place for a pint! We serve local beer from Greene King, so you can get a true taste of East Anglia.

Opening hours
10.00-00.30
Weekend times may vary

Weddings

Quietly hidden behind the historic walls of an old priory, our hotel is an idyllic venue for weddings. The standards of service are second to none too, so from the ceremony, menus, wines, flowers and photography to your departure from the hotel as a married couple, we'll take care of everything and everyone!

For any enquiries please call Frank Queen or Philip Noel on 01284 766181

Registrar

Registry office:
Bury St Edmunds
St Margarets, 7 The Churchyard, Suffolk, IP33 1RX
01284 741221

Golf Off Site

Whether you’re dedicating your full getaway to the green or just want to sneak in a few holes in between sightseeing, we’ve got you covered. Just don’t forget to pack your lucky club…

  • Bury St Edmunds
  • Suffolk

Bury St Edmunds

2.2 miles away in Bury St Edmunds

Course information

  • Pro shop golf facilities
Course type

Location

Off Site

Holes

18

Par

72

Distance

6675 Yards

Handicap

No handicap required

Prices

18 holes £40.00

Suffolk

2.00 miles away in Bury St Edmunds

Course information

  • Pro shop golf facilities
Course type

Location

Off Site

Holes

18

Par

Distance

0 Yards

Handicap

No handicap required

Prices

Meetings & Events

Hosting a meeting, conference or event? Join us at Best Western Priory Hotel.

Our hotel provides an ideal getaway from the non-stop office life, and can accommodate a wide variety of corporate events including residential meetings, conferences, product launches and exhibitions. All of our meeting rooms have natural daylight, with several enjoying views of the gardens!

Available Room Set Ups

The below information shows the capcity of each meeting room based on the room setup type.

Room Name Theatre Classroom U-Shape Boardroom Banquet
Babwell 24 8 10 10 12

Reviews of Best Western Priory Hotel

Traveller Overview:
3.5 Rating: 848 reviews
Excellent 33%
Very Good 30%
Average 17%
Poor 10%
Terrible 7%
Rating

andydF703NG, wrote review 23/05/2022

An enjoyable stay

Nice sized room, comfortable bed, large bathroom but shower a bit tight for someone of my size. Very friendly and helpful staff. No air con and windows didn't open on a very hot day but fan provided. ... more

Rating

H768LH, wrote review 18/05/2022

Quick visit

Good to see the hotel back open, had a great nights stay and a good breakfast, overall a good hotel. I would like to return in a few weeks with the family as i think they would love the hotel and the ... more

Owner Response
Frank Queen, General Manager at Best Western Priory Hotel, responded to this review
Dear H768LH, Thank you for taking the time to provide us with your feedback. We are very pleased that you have enjoyed your stay with us here at The Priory Hotel. All of your lovely comments will be passed on our hard working team we look forward to welcoming you back in the future for the same delightful experience. Kind Regards Frank Queen General Manager
Rating

Mandym67, wrote review 16/05/2022

Afternoon Tea

Arrived for afternoon tea and though we were early we were seated immediately. I requested a pot of tea and it came made with cold water , when advised a member of staff she actually questioned me and... more

Owner Response
Frank Queen, General Manager at Best Western Priory Hotel, responded to this review
Good evening. Thank you for taking the time to review your afternoon tea with us here at the Priory Hotel. Please accept my apologies regarding your experience. We have had trouble with our hot water earn the past few days, which explains the cold water incident. I am sure you will be glad to know that this has now been replaced and working well. Your concerns, especially regarding the service and the staff will be taken up with the team immediately. I do hope we can welcome you back soon to deliver to you the superior experience that you deserve. Kind Regards, Frank Queen General Manager
Rating

guernsey1, wrote review 15/05/2022

What an experience

Just had our 4th and last visit to this hotel,it was a VIP package costing £175!we were supposed to get a superior room but it was basically a cupboard and we know there are bigger better rooms as we ... more

Owner Response
Frank Queen, General Manager at Best Western Priory Hotel, responded to this review
Good evening. Thank you for taking the time to provide us with your valuable feedback. Please accept my apologies regarding your less than satisfactory stay. It is clear to see that we did not meet your high expectations and the high standards that we strive for, which is simply unacceptable. Please be aware that all of your concerns have been noted and taken up with the relevant departments, to ensure that this does not happen again. I do hope that we will one day be able to welcome you back to our hotel with the necessary improvements made, and deliver to you the superior experience that you deserve. My apologies again. Kind Regards, Frank Queen General Manager
Rating

jb10002015, wrote review 21/02/2022

Cancellation by hotel

This hotel cancelled my long standing reservation for what they considered to be a higher priority booking, causing me an extra cost and substantial inconvenience. Unreliable, I will avoid this chain... more

Owner Response
Frank Queen, General Manager at Best Western Priory Hotel, responded to this review
Dear guest, Our sincerest apologises for the delayed response and that we could not honour your booking due to exclusive use contract we took on. Please be assured we personally contacted all the guests we could, however many bookings that came via third party booking websites were dealt with directly by them as per their own policies.

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