Best Western Priory Hotel

Had a lovely stay in this hidden gem not far from the centre of the beautiful BSE.I found the staff endearing and very helpful throughput our stay here today.I would not hesitate to return in the near future. less

Great big thanks to all the staff who made the stay so easy for myself and my husband . Ground floor room and wet room full access to all amenities all requests met with a smile. Special thanks to Jeremy Carl and Jade. Lovely stay . less

Excellent front of house, Jade couldn’t do enough for us. The refurb has also made a massive improvement to the look and feel of the hotel. We took our dog and were delighted to be offered breakfast in the lounge so he could join us. The breakfast itself was very greasy, toast served in baskets was cold. The chap in the breakfast room a bit hostile as you enter even though we had already been seated by another member of staff. He came over and physically put himself between me and the food demanding my room number Bit of an issue with the room door which we reported. It’s a lock on closure, Chubb style door. But it can be opened with the handle internally so we couldn’t leave the dog as he can let himself out! Hopefully this can be resolved as we would stay here again. less

Here for weeks stay and omg out of 5 nights had 1 day where able to hsve a proper shower . Tgere were 3 of us in total and each of us were tge same .. real shame as the staff are so nice . Go that extra mile .. we do a weeeks visit 3 times a year but will definitely not be back .. less

Weekend break to Bury St Edmund's with my partner and nine year old daughter. General manager and the girl was so helpful on our arrival. Had to change rooms due to no children's bed being put in. Sofa bed for her was ready made before entering the room. Saturday buffet breakfast was lovely. Selection of delicious pastries, toast, cereal, fruit and fries breakfast. Meal had in the restaurant Saturday evening. Basic but absolutely lovely. I asked for softer pillows and so the cleaner attended to this without any issues and cleaned our room. The staff here are here for the customers. The service is above and beyond. It takes special people to really go that extra mile which they certainly do here. We will most definitely be staying again. Thank you to the staff at the Priory for making our getaway break a memorable one! less