Best Western Priory Hotel

I wanted to review this hotel for its excellent service and understanding. We were due to spend a night B&B on 25th March but my elderly Labrador dog has been unwell the week before and had to spend a night in the vets with severe gastrointestinal problems. I rang the reception on the morning and was told that we should give 24 hours notice in line with the cancellation policy. I explained the problem and said if we couldn’t cancel with no penalty then we would have to come but was concerned that my dog wasn’t 100%. The reception person, Carl, was very understanding and as a compromise agreed to cancel without penalty on the understanding that we will rebook at a later date when the dog is better. I know it didn’t really cost them to do this but it shows a real empathy with its customers. We will definitely visit again. less

I stay in a lot of different hotels some rather better that others . The Priory is a lovely clean comfortable hotel , I had one of the garden rooms (36) it was comfortable, quiet and clean . I slept very well . Without a doubt the crowing glory of this hotel is the staff , I don’t know if it’s the Suffolk air or what but they are outstanding. Polite , welcoming and friendly. Breakfast was delicious. It’s a bit of a walk into town that’s the only negative. Thankyou for reading my review. less

Normally stay in pubs in the area but all the usual where full so booked the priory for one night Didn’t have dinner so no comment The IPA served in the bar was off so went over the road to the tavern pub for a drink better £ Breakfast was included and ok but basic tbh Rooms clean and comfy but walls a bit thin if you know what I mean Would stay again but not 5/5 less

Enjoyed a stay over and found the lodge a short walk from the station, just on the edge of town yet the town centre is walkable in 15-20 minutes for most. I expected something a bit more characterless as a franchise but it is an old building with modernised interior and also chalets in the grounds. Room was clean and functional and I had very good Eggs Royale for breakfast, there being several hot dishes as well continental option. I would gladly stay there again. less

Good location and nice hotel. Food was excellent and the staff were very polite, friendly and approachable. The showers here seem to lack pressure but didn't ruin the overall experience. Was maybe a little too warm, the heat hits you as you enter the building. less