What an experience
Just had our 4th and last visit to this hotel,it was a VIP package costing £175!we were supposed to get a superior room but it was basically a cupboard and we know there are bigger better rooms as we ... more
Just had our 4th and last visit to this hotel,it was a VIP package costing £175!we were supposed to get a superior room but it was basically a cupboard and we know there are bigger better rooms as we have stayed in them,see photo.tried to speak to manager but never available.they serviced the room but see the photos after servicing!!!the hotel is doing government contracts so parts of the hotel are closed to customers.the breakfast was an experience,not much food as they were having oven problems.no bacon or sausage out and you had to ask for it.one plus point the dinner was good and the staff are exceptional.by the way on arrival we’re were due canapés,see photo,that was between 2 of us,they were about an inch across.we have contacted Best Western with the problems as we think they should be aware what is happening under their name.remember this VIP package was £175 and was to celebrate a special occasion. less
Frank Queen, General Manager at Best Western Priory Hotel, responded to this review
Good evening. Thank you for taking the time to provide us with your valuable feedback. Please accept my apologies regarding your less than satisfactory stay. It is clear to see that we did not meet your high expectations and the high standards that we strive for, which is simply unacceptable. Please be aware that all of your concerns have been noted and taken up with the relevant departments, to ensure that this does not happen again. I do hope that we will one day be able to welcome you back to our hotel with the necessary improvements made, and deliver to you the superior experience that you deserve.
My apologies again.
Kind Regards, Frank Queen General Manager