Best Western Priory Hotel

The hotel room was ok. It was very warm but as it faced the main road we couldn't leave a window open overnight but a fan had been provided. There was only only one bedside lamp but reception sent another. It is a very old hotel with very uneven floors so be aware if you have mobility problems. The meal though was horrendous. The menu advertised 'chef specials' but there weren't any. We ordered a bottle of chardonnay but was told by a very embarrassed waitress that they had to chill one, so we had water with our starters. My chicken pate was disgusting with horrible chutney and dry toast which I think had been left over from the night before. My husbands white bait with cumin (a new one on me) was so so. The wine appeared with our main course but as it was still warm in the glass, ice cubes were added. No I didn't drink it. My main course of scampi and chips were fine if overcooked although my husbands steak and ale pie was rock hard and he couldn't eat the pastry. We were told that we wouldn't be charged for the wine. There was no way we would have paid and if we hadn't prepaid for the meal we wouldn't have paid for that. The food at breakfast was good quality and well cooked if sparse. Insufficient staff covered a full restaurant. I ate a cooked breakfast in 2 lots. The ordered poached egg with sausage, bacon and mushrooms then beans and hash browns which I had to ask for but the black pudding had gone. I had a warm plate because my egg came freshly cooked from the kitchen but my husband's was cold. We went to breakfast at 9.30am so weren't late nor were we the last to arrive. My advice is if you stay there eat in the pub over the road and go to breakfast as soon as service starts. We won't be going again less

I stayed here for 12 nights while attending a course. When I booked I looked online a seen the pictures online and the place looked nice but on arrival you soon realise the quality and standard are very poor. Rooms are musty smelling with badly dated and worn furniture. Mostly the other guests had work in the morning so it was mainly quite quiet but on the Friday and Saturday night it turned into a Disco and the noise was unbearable due to the very poor soundproofing in the rooms. I could hear everything. Entertainment: standard TV with a few Freeview channels... Internet 2 Mbps Bathroom : extremely poor standard with grime and scum build up around the bath and shower. Staff were nice on arrival and cleaners did a good job, unfortunately this would need a deep clean and money spent on it to make it acceptable so I can't blame them. Restaurant was empty every night and when I attempted to get a meal there I couldn't find anyone to serve me. Very poor standard of accomodation and service I would question the Star rating of this hotel as it resembles more a Motel or hostel I would avoid this hotel if you are looking for a romantic or luxury stay as its very much no frills. Don't like giving bad reviews but I felt I needed to on this occasion less

My wife and I spent three days in the hotel this week. We have two labradoodles and came to enjoy nearby Thetford Forest for a short break for all of us. The hotel is especially welcoming to dog owners. Every member of staff (special mention to our room cleaners... lovely people.... also Jade - receptionist - who is perfect! Exactly what a receptionist should be... Friendly, welcoming and helpful) The room was lovely (we had a room in the garden - so perfect access for the dogs and the garden view is beautiful) dogs are welcome in the bar and literally, across the road is a dog friendly pub/restaurant (The Tollgate - a Greene King pub) car parking is great and the hotel was peaceful and relaxing. We wouldn't hesitate to stay here whenever we revisit Bury St Edmunds. I would also mention that we have worked in the hospitality business for 30 yrs (hotels and cruise ships around the world) So we really do appreciate great hospitality. Thanks to all at Best Western Priory Hotel. less

The hotel is quite well situated, within easy reach of the centre. It is clean and the room was comfortable, although the walls are paper thin and it is possible to hear everything in the next room. Our television had a problem, so we were given another room which was quieter. The staff couldn't be more helpful and pleasant. The breakfast was lovely, but the service varied. Some days it was quick, others not so much. This was not the fault of the waitresses, who worked very hard indeed, but it seemed to cause a problem if the restaurant was busy. We enjoyed our stay here and would recommend it, but don't expect 5 star amenities. less

Staying here for work over the next few weeks and first impressions are pretty good. Some parts are very modern and some not so much although the amazing staff and good food are definitely worth the visit. Only the 2nd night so I will update this again in a week or two but the biggest stand out so far is after a booking mistake only discovered on trying to check in - Jade - was absolutely amazing and went out of her way to help accommodate us. She is an absolutely star in my book. All the staff are good; friendly, helpful, funny and full of local knowledge and always available to give a great recommendation or two 😊 less