Best Western Priory Hotel

This is a little gem of a hotel with rooms facing its pretty garden. I booked for a one night business stay but it felt like a real treat. Lovely breakfast including rhubarb juice and lovely fruit salad. After staying in an expensive, faceless, chain hotel just off the M4 last week, the Priory was such a refreshing change. Great value for money, gorgeous town too. Recommended! less

Stayed here Saturday and Sunday night due to wedding on the Sunday. Check in was easy and friendly. There are building works being carried out but did not affect our stay. We stayed in the annex and was pleasantly surprised with size of room. It was clean and what you would expect from a 3 star. Breakfast was not the best sausages and scrambled eggs had obviously been kept warm as were dry and over cooked. It was also very hot in there. Overall happy with our stay and would stay again if in the area. less

Booked in for a business meeting the next day. Good location and I was impressed with the customer service from reception through to the bar and breakfast in the morning. Yes there is building work and renovations underway. Didn’t affect me though. Would definitely return just based on the customer service. Thank you less

We booked a room over 4 months in advance of a wedding being held nearby, only to be left a message our booking was cancelled because of works being undertaken! No apologies, no alternative suggestions, nothing. Less than 3 weeks to find another local hotel that wasn’t a ridiculous cost because of the relatively short notice. Absolutely unacceptable. I will not use another bw chain hotel again. The management should be ashamed that they think this is appropriate. less

Overnight stay , rooms and public areas a little tired. Reception and assistance with booking a taxi was good, large room and bathroom had all expected facilities but shower pressure was not great. Evening service at the bar was good, breakfast service was slow, two couples arrived after we had sat down and the staff attended to them before us. It was a busy breakfast room, one waitress plus manager who was also doing reception, so attention to guests, table clearing etc was poor. However, the cooked breakfast was excellent with every item cooked exactly as it should be. Perhaps a little overpriced, a bit more attention to detail for the rooms and attention to guests and the stay would be enjoyable, rather than average. Have rated 4 not 3 star as some elements (breakfast fare, some staff) were really good. less