Best Western Priory Hotel

It is absolutey rare for a facility to have the staff of this establishment. The folks at the front desk were astounding, and the staff at the bar were very helpful. But not many places have a place like Mike the Night Porter. Mike keeps a close watch on the place and has legitimate care for the residents. Down to earth like the rest of the staff, I was glad the he was around after I got back late at night for work. The fact that that administration of this facility took care in even their selection of the porter spoke words to a few of us who talked about it after. Rooms were well maintained, heat effective, beds well done. Pick this place for the staff. less

Attended a family wedding in Jan 2020, considering the short notice the Management and staff could not have done more - The garden was immaculate (for Photo's), reception and bar area clean, Bar/Reception staff very helpful and the food was SUPERB !! Organising such an event can be extremely stressful, using the Priory took away a lot of these stresses - Many, Many Thanks - Highly recommended less

I recently booked a cream tea (Via Groupon) for my daughters birthday along with my husband and grandson. When we arrived we were shown to a very large dining room, with only our table set for tea, the other tables were set for the evening dinner, nobody else arrived so it was very quiet! We were given our tea and were offered tea or coffee, Rae sandwiches were so dry you could have made breadcrumbs them, the fillings were egg mayo and tuna! There were also a couple of pre frozen sausage rolls, we did complain about the sandwiches and we were made 2 plates of freshly made (with same fillings). There was 1 scone each, pre bought! With jam and aerosol cream! Then some cake, tiny little lemon curd tarts, chocolate brownie and some other cake that nobody could actually recognise! The picture on Groupon showed savoury croissants, prawns on crusty bread, strawberry’s with the scones etc etc. I will add that the staff at all times were friendly and apologetic and understood why we were disappointed, they took my name and number, told me the manager would phone me, that was nearly 2 weeks ago! So if anyone is considering the cream tea - don’t. The picture on Groupon is not what you get! Would again just like to say that the staff are the saving grace along with the location, both would get 5 stars. less

I have been staying at this hotel on a regular basis and have to say the the friendly helpful staff are a pleasure to meet from the reception staff through to the house keepers who are all friendly and helpful and will go the extra mile to ensure you have a good stay. Although works have been going on to upgrade the buildings and facilities at this hotel the disruption has been minimal and the new and refurbished rooms are great. less

We chose to have our wedding at the priory hotel which was the best decision. It was all prepared quickly and they exceeded all my expectations. They went above and beyond to make my day perfect and frank couldn’t do enough for us. Small touches such as placing a sofa in the dining room to allow me to nurse my babies made the day stress free . The venue was beautiful and the garden made for perfect wedding photos to capture memories of the day that I shall cherish for years to come. The food was fantastic with everyone commenting on how amazing the beef dinner was in particular. The bar staff ensured no one had to wait too long for drinks either. Our room was great too and accommodated 2 travel Cots for my twin babies with plenty of space still. Breakfast was great too. I don’t have a bad word to say. My day was perfect and if I could do It all again I would definitely come back here. I will be bringing back my family for a meal for sure. Management should be proud of their team. less