Best Western Princes Marine Hotel

My wife and I stayed at this hotel for 2 nights and we were very pleased that we had chosen it. The situation in Hove proved to be excellent with a bus stop outside the hotel with a direct link to Brighton centre. The corner room we were allocated on the top floor (5th) had a very good view of the beach and surrounding area. It appeared that the room had been refurbushed and was extremely comfortable and spacious. The breakfast was good with a good choice of items and served by friendly staff. We also had one dinner in the evening which we enjoyed. If we visit the area again in the future we know that we would stay at this hotel again. less

The Best Western chain offers reasonably priced rooms, and is typically reliable. Not so for the Best Western Princes Marine Hotel in Hove. Lovely view, but our visit was spoiled because our reservation--which was supposed to be a Best Western Rewards members bed and breakfast special, turned out not to include breakfast. Even though we are BW Rewards members, and booked online for this special price, the hotel treated our reservation as a non-members, room-only stay. We found this out when we tried to order breakfast. The hotel manager, in typical UK fashion, said there was nothing she could do, even though the member rate was still available online--£80 for room only; £85 for room + breakfast. Instead she offered to let us order breakfast at the reduced price of £10 each. Instead, we checked out. A call to UK Best Western customer service brought the same response; nothing we can do. So for their inability to correct the mistake and give us the breakfast we had already paid for, the hotel lost the £85 we would have paid for our second night. They probably don't care about that loss, since I'm sure they make their real profit during high season in the summer. Still, you'd think a hotel would want some occupancy during low season and retain the loyalty of Rewards customers. less

I have been to this hotel a few times now, and it just gets better. There is a direct bus service into Brighton or Worthing from just outside. The staff are really friendly on reception and in the breakfast room. Rooms are clean and spacious, and the internet access is excellent. less

We chose this hotel as our base for our families to stay as a meeting point to go on to family events over the weekend. It was just what we all needed, clean, and well-appointed- not too far to travel for the various family events less

The Best Western is in a great location, our room was comfortable and spacious, quiet and we had a wonderful sea view on the 4th floor. Breakfast was excellent with a wide choice from smoked haddock, eggs florentine/benedict, full English, omelettes, continental, fresh fruit basically the works! The staff were all exceptionally happy and helpful from the moment we checked in and throughout our stay. We were particularly impressed with the assistance provided to the less able guests, the staff needed no prompting but were helpful in a respectful way. Erica and Phillip were particularly attentive to us, however so were all the other staff. We look forward to staying in this hotel again hopefully sooner rather than later. less