14/09/2018 april88us, Madison, Wisconsin
That's all I could say when I walked in the room but that wasn't even that start of our disappointment. We paid the extra money to have what we thought would be the best room in the hotel, seaview wit... more
That's all I could say when I walked in the room but that wasn't even that start of our disappointment. We paid the extra money to have what we thought would be the best room in the hotel, seaview with a terrace. We got to the top floor, stepped out of the elevator and got a huge waft of cigarette smoke. It's all we could smell all night throughout the entire top floor and throughout our room. We then stepped into our room to see this joke. At first we laughed, but as the night when on, it just got irritating. The space between the bed and the wall, which you have to walk through to get to the terrace is smaller than the size of a standard carry-on luggage bag. (See photo) I can't believe this passes safety codes. We were very disappointed and did not get what was expected or what you see in pictures. The view from the room was nice, but its not worth the nasty smell or ridiculous room set up. The parking in the back lot is small, tight, and limited. less
Jon006, Owner at Best Western Princes Marine Hotel, responded to this review
Many thanks for your feedback on your recent visit.
I see you booked one of our Terrace bedrooms- I'm sorry it was not to your satisfaction regarding size- that particular room does have a large corner terrace- we do have larger terrace rooms too- please feel free to phone us direct so we can allocate one of our larger rooms.
As for smoke smell in the corridor this isn't allowed-our night security would of dealt with this for you if he was informed?
Our car park is free and we run on a first come first served basis- I believe we are the only hotel that doesn't charge for car parking- saving customers up to £30 odd per night on car parks.
I do hope you will try us again and please do speak to me directly so I can redeem our Terrace rooms to you for size- we have lots of guests who have quoted the Terrace rooms are to a 5 star level at 3 star prices.