Great view, great room, shame about the food
30/01/2016 littleroundjan, London, United Kingdom
We stayed for two nights in January, but the hotel seemed pretty busy judging from the available car parking spaces. Our room was well maintained, clean and very spacious with a huge double bed and a... more
We stayed for two nights in January, but the hotel seemed pretty busy judging from the available car parking spaces. Our room was well maintained, clean and very spacious with a huge double bed and a single. The room was warm - important in January! And we had a sea view, which was nice. We were opposite the lift, but not bothered at all by noise.
The only let down was the quality of the food. We had arranged for friends to meet us there for a late lunch, not realising that the kitchen closed at 2.30 pm. (This information was not available on the website.) We ordered lunch at 2.15 and it arrived promptly. Unfortunately the two burgers we had were inedible. The bun was as hard as the wooden table, while the beefburger and bacon were not much better. The chips were fine. In fact, we could only eat the chips. Our vegetarian friends fared a little better, although their only option from the range of sandwiches was cheese and onion.
We did not complain at that time as we were with friends and in a hurry to eat and get off to the theatre. In any case, we had been told quite emphatically that the kitchen was closing.
We had intended eating dinner there (when we checked in this was being 'sold' to us quite heavily), but did not want to risk another inedible meal.
We did complain the following morning, and the cost of the burgers was deducted, without any argument, from our bill. If this hotel can sort out their kitchen problems, we would have no hesitation in staying there again. less