Very nice location and staff but........
10/09/2019 mwooduk, Miami, Florida
My mother and I stayed here last weekend to attend a friend’s wedding. The location is wonderful - right across from the beach. I have to say that all the staff were exceptionally helpful both before ... more
My mother and I stayed here last weekend to attend a friend’s wedding. The location is wonderful - right across from the beach. I have to say that all the staff were exceptionally helpful both before we arrived, and after we arrived.
Our hotel rooms were spacious and the bathrooms were nice however we did have some issues. In my room the bed was uncomfortable and the springs could be felt through the mattress. Also the hairdryer is extremely old, located in the desk drawer, and you have to hold your finger down on the button the whole time to use it which is very difficult for people who have arthritis like me. The hairdryer’s need to be updated. There is no iron or ironing board in the room. Also the Wi-Fi continually goes out as you move from room to room. As I went from my room to my mother’s room or down to reception or into the breakfast room, the Wi-Fi constantly goes out which is a real pain and you constantly have to reconnect. There is parking behind the hotel but we barely got our SUV through the space. It is very tight. However there is street parking.
In my mothers room, which was a disabled room, there is a wet room which was great, but the person before her must not have used the door in the wet room shower because the carpet was wet right into the bedroom. If it had not been for these issues, we would have given the hotel 4*. Great choice of breakfast items and if you book breakfast in advance you can get a discount. Very nice and helpful staff :-) less