Mates 50th Birthday stay
Princes Marine Hotel Hove
Not happy that the cheeky hotel snatched £89 out of our bank account two days before we even arrived!. Out of order in my book!. Especially as we wanted to settle up with ca... more
Princes Marine Hotel Hove
Not happy that the cheeky hotel snatched £89 out of our bank account two days before we even arrived!. Out of order in my book!. Especially as we wanted to settle up with cash.
Upon arrival we also discovered we had only booked room only and had to pay extra for breakfast another £45 for three days worth.
Bad start ok up to the 5th floor in the lift room 49 the lookout actually they should have called it 24 and a half because its so narrow you have to climb the bed to get past it. It feels like half a room very small width wise.
The view is actually very good of the sea anyways. It's a new room I'm guessing it has a modern feel but you can tell it's all been done on the cheap!. I liked the desk that was pretty cool, also the tv is large, shame they drilled the holes in the wrong place for the bracket to start with. The bathroom was clean and the shower very good.
We went out for the evening and came back about 9pm. Still felt a little hungry so decided to try room service. I ordered a beef burger it came with chips and onion rings and salad. To be fair I've had a lot worse in my time the chips were not bad. The burger was thick & tasty but not cooked properly still a little pink in the middle. The burger bun toasted I didn't attempt because it was frozen bread. The salad had been hanging about all day and was a little brown. The onion rings although cooked from frozen I've tasted worse so not too bad. Very expensive at £12.95 and for bringing it to the room £3.95 like I say excessive for a burger.
As we are on the 5th floor and just into February the wind noise is so loud maybe the double glazing needs another layer of glass. It's howling. Went out on our balcony and it didn't feel safe felt like the whole building was moving about.
The weather has not improved the wind and rain is so noisy up here.
Even the wind blew up the lift shaft most unnerving.
The staff were all quiet friendly but not that knowledgeable though. I asked about tide times they didn't know. I asked about parking zones again they didn't know. I asked about restaurants and recommendations no idea. The blond lady cleaner was very polite and helpful she had been with the hotel for three months. The breakfast lady needed to crack a smile once in a while and not just go through the motions.
The breakfasts could have been better. I've been in B&B's that had more choice. Instant coffee I wasn't keen on the sausages or the bacon. The fried eggs were good. The scrambled were passable and the poached were slightly undercooked. The bacon was undercooked the mushrooms were excellent. Catering baked beans very average. They could learn a lot from our continental friends in the breakfast department to be honest.
The only thing that drew us to this hotel was the sea view and the balcony but in hindsight if I ever go back to this area I'm going to book a hotel further out. Also they have a total no smoking rule even on the balcony which is ridiculous.
The bed although large was really really hard not totally uncomfortable but more than firm. I felt very inclosed in the room and not rested after our stay at all if I'm honest.
So to sum up I've stayed in much better hotels on the continent. This one seems stuck in the 80's it would be very near the bottom of my hotel lists. A bit faulty towers lol. I would never holiday here we came down for a mates party. Expensive for what you get not very good value for your hard earned money.
Jon006, Manager at BEST WESTERN Princes Marine Hotel, responded to this review
Thank you for your recent review of the Hotel.
I'm happy we met your expectations in certain areas, I'm sorry we did not meet in other areas- it seems there was a storm over the time you stayed- so I believe wind speeds were in access of 90mph or more along the coast so noise wasn't as quiet as we would of liked, cars were overturning and trees falling so it was a one off!!
I understand you were charged before you arrived unfortunately its the way of the world now it seems in most hotels- booking.com does have a 48 hour cancellation notice so we do pre-authorize our cards within that time to stop no shows and in return the hotel business suffers if the card doesn't go through.
I was shocked to read about you not being happy with the quality our Executive rooms with private Terrace most customers say to me they feel like they are in a 5 star hotel because of the quality- all brand new furniture was from high end hotel furniture companies with curtains fabrics from Laura Ashley etc- nothing was a cheap fit I can assure you.
Maybe if you wish to book again I can offer you one of the larger rooms up there.