Best Western Princes Marine Hotel

The room not worth the cost, no air con and if open the windows, dreadful traffic noise on main road, tried to park but no spaces in car park so told to park elsewhere then returned from car park 3/4 mile away to find all other guests parked on hotel front area, I questioned this with staff as I asked if I could park at hotel and was told I had to try elsewhere - I complained but was just told - I must have been told wrong info from colleague - not helpful when Id just spect £24 on parking for weekend and walked 3/4 mile back from carpark with a bad leg. Im a Fire Saftery Officer and complained about the two storerooms outside my room that had been left open - with big signs saying - 'fire door - keep locked ' only to be told by reception that its ok, its only the cleaners cupboard and where the towels are stored - its always left open ! So to sum up - not helpful with parking, rooms not up top standard of what I would expects and staff not aware of the fire regulations/safety for the hotel - definitely wont be stayiong there again. And if you go in the summer, take some earplus ( unless you like the sound of heavy traffic to relax you ) and you just get a desktop fan in your room rather than aircon so itll be warm i the room ! less

Like most of us holiday plans are different this year. I admit I had worries staying somewhere that other people had been! On arrival the staff were welcoming and reassuring with hand gel plentiful around the hotel. The rooms are not serviced unless you would like them to be, therefore reducing risk in the room. Staff wear masks at breakfast, with everything cooked fresh for you. There is a small bar that also serves food, although we didn’t eat there it looked lovely! The bar staff were very friendly and happy to give us ice and an ice bucket for our room. Our room was perfect, very clean with two comfy chairs positioned in front of a large window overlooking the sea! A short trip across the road and you are on the beach or the start of the promenade to walk to the pier. There is also a good pub not far called The Better Half Will definitely return! less

I stayed here for 2 nights last weekend and I had a great stay. The staff were all very friendly and couldn't do enough to help. The room was spacious with a comfortable bed. I didn't have a sea view room but the views from the restaurant and bar were lovely overlooking the sea so I would go for a sea view room next time. Generous breakfast portions too. Overall I would highly recommend this hotel when visiting Brighton and Hove. Thank you for ensuring I had a lovely stay for my first trip after lockdown and following social distances measures throughout the hotel less

The room was very clean and quiet in the evening which meant we got a good night's sleep. The hotel has been fully kitted out for social distancing with hand sanitiser dispensers everywhere and all staff wearing appropriate face masks. As always, the full English breakfast was excellent and Jessica is a super waitress. less

We stayed here in 2019 and were walking out of the room on our second day and the bathroom extractor fan was on fire, flames licking up the wall. MY Kids were crying and I averted disaster by managing to put it out with a wet towel. The fire brigade was called as the room was full of thick smoke. I had then had to NEGOTIATE a discount with the reception on leaving. The extractor was replaced but had possibly caught fire through dust accumulation. Happy to verify the fire brigade being called out as I am sure they keep a record. less